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The Ritz-Carlton, Cancun

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#5 of 181 Hotels in Cancun
Certificate of Excellence
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The Ritz-Carlton, Cancun
The Ritz-Carlton, Cancun
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2,518 Reviews from our TripAdvisor Community

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There are newer reviews for The Ritz-Carlton, Cancun
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Showing 2,220: English reviews
sydney
Reviewed 26 August 2014

Stayed at the Ritz-carlton in 2012 with 2 of my best friends. Cancun was our second last stop in the US and after much partying and travelling on planes, I was quite run down when I stayed here. BUT the amazing service, friendliness of staff and great food presentations made up for all the sickness. Most of the staff knew...

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2Thank msbaybee
Houston, Texas
Reviewed 25 August 2014

Although the actual hotel building is not the best we've stayed in, the location, food and service were beyond 5 star! You really must have at least one evening meal in Fantino which provided us with one of the best dinning experiences we've ever had.

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3Thank coachmark
Antwerp, Belgium
Reviewed 23 August 2014

My wife and me visited Cancun for four days (Jul 18 - 22). We were flying from Las Vegas and reached our hotel early in the morning. The front desk was super helpful, though they were working at full capacity they accommodated as quickly with an ocean view on the 6th floor. On reaching our room we were given welcome...

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Thank Sagar1885
Bellevue, Washington
Reviewed 21 August 2014

My family and i just returned from ten days at the Ritz in Cancun, and what a great experience. We had arranged our transportation to and from the airport prior to arrival, and were greeted promptly just outside the airport. Our driver “Ricky Ricardo” as he affectionately referred to himself, was polite and engaging and set the tone for the...

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3Thank jbcapital
Smyrna, Georgia
Reviewed 19 August 2014

Great staff, loved the hotel, beach was amazing. Service at the pool and the beach - amazing (drinks a bit too expensive). I would come back to this property no doubt. A great place for couples. I also enjoyed the workout facility - great staff there too.

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Thank Elizabeth W
Vincennes
Reviewed 15 August 2014

First room had a terrible Smell of paint like across the corridor and then another room with an enormous cockroch ! Waiting in the lobby for hours No sense of urgency Not what i Know of Ritz Carlton ; it is old and shaby.

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6Thank Lassiaille
Nora R, Executive Offices at The Ritz-Carlton, Cancun, responded to this review

Thank you for taking the time to tell us about your experience at our hotel. I was very sorry to hear about the inconveniences and discomfort you experienced in the rooms due to paint smell and insects, we will ask our Housekeeping and Engineering department to take immediate actions to ensure this does not occur again. I apologize if some...

Carrollton, Georgia
Reviewed 15 August 2014

We just returned from a four night stay (Aug 9-13). My wife and I, along with another couple, had a great stay here. Rooms--We stayed in an ocean view room on the sixth floor (a renovated room that they gave us upon request at the front desk). They room was clean, modern and had a great ocean view with a...

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7Thank carrolltonga
Shreveport, Louisiana
Reviewed 14 August 2014

This was our second stay at The Ritz in Cancun and it was amazing, as was last time! This time we brought friends and they were pleased as well.....and we had really talked it up to them! We will definitely be returning!

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Thank Ali D
Southlake, Texas
Reviewed 11 August 2014

Our family including 2 kids (16 and 12) just returned from a glorious week in Cancun at the Ritz. It was a bit of a last minute decision, although the hotel was near capacity we were able to get 2 ocean front rooms right next to each other. The hotel is not all inclusive but we were able to get...

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3Thank texasgal4ever
Reviewed 9 August 2014

There are so many other hotels that are cheaper, in better locations and with better service. This 5 star hotel does not offer complimentary wifi in your bedroom which is a shocker since most hotels do nowadays. The service was nothing exceptional and we didn't see that there is anything special about this place at all. I have stayed at...

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2Thank Grace P
Nora R, Executive offices at The Ritz-Carlton, Cancun, responded to this review

Thank you for taking the time to write a review of your recent stay at The Ritz-Carlton, Cancun. I am sorry to hear that your experience with us was not what you would have hoped. We take pride in providing exceptional customer service and facilities for our guests and learning that your overall visit did not meet your expectations is...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Considered one of the most elegant resorts in the world, The Ritz-Carlton, Cancun, reflects Mexico's rich architectural heritage in an atmosphere of magnificent sophistication. Minutes from many lively and leisurely attractions, our Cancun hotel resort features 363 guestrooms overlooking the sea, a 1,200-foot beach, sculpted outdoor swimming pools, a full service Spa, an impressive Culinary Center and award winning restaurants. ... more   less 

Additional Information about The Ritz-Carlton, Cancun

Address: Retorno del Rey #36 | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 21,076 - ₹ 84,304 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Cancun 5*
Number of rooms: 363
Reservation Options:
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Also Known As:
Ritz-Carlton Cancun Hotel Cancun
Cancun Ritz Carlton
Ritz Cancun
Hotel Style:
#5 Top resorts Hotel in Cancun
#5 Spa Hotel in Cancun
#5 Luxury Hotel in Cancun
#5 On the Beach Hotel in Cancun
#9 Romantic Hotel in Cancun
#9 Family Hotel in Cancun
#21 Business Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Cancun staff and other travellers.
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Questions? Get answers from The Ritz-Carlton, Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room number 6022 is a front ocean view and near one of the the elevators”
 of 5 bubbles enriquee737, 21 Mar 2017 | Read review
“away from the lobby”
 of 5 bubbles CruisingOn, 20 Mar 2017 | Read review
“Ask for an ocean view”
 of 5 bubbles Y4373VTlisap, 19 Mar 2017 | Read review
“The extra for an ocean front room is definitely worth it!”
 of 5 bubbles rxmarsden, 17 Mar 2017 | Read review
“Oceanfront means "front on view" of ocean. Ocean view gives a side view but plenty of ocean is seen. No "bad rooms".”
 of 5 bubbles gregfG2986NL, 17 Feb 2017 | Read review
5 of 5