We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

The Ritz-Carlton, Cancun

Show Prices
#5 of 181 Hotels in Cancun
Certificate of Excellence
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
The Ritz-Carlton, Cancun
The Ritz-Carlton, Cancun
Panoramas (2)
View Map
{"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"divClasses":"prw_rup prw_ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

2,445 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for The Ritz-Carlton, Cancun
See the most recent reviews
Showing 2,153: English reviews
Paris, France
Reviewed 21 June 2014

Right from the time we were checked into our villa, where a couple of beers were waiting in an ice bucket to when we were dropped all the way to immigration by a personal assistant, the level of service and attention was incredible. Our villa, the view, food and staff exceeded expectations. Definitely coming back for a longer stay !

 Report
Helpful?
Thank edm-travelfreak
Reviewed 18 June 2014 via mobile

It is rare for me to write a review so early into our stay but certain service deserves acknowledgment. Our 20 year old son caught an earlier flight to Cancun with the understanding that he would email or text us upon arrival. He didn't and my wife and I were worried sick, unable to reach him. As we entered the...

 Report
Helpful?
7Thank Yazen
Playa del Carmen, Mexico
Reviewed 16 June 2014 via mobile

We had breakfast yesterday. It was excellent , the service is very good and all the employees are very friendly . Great place to visit !! Yes i would recommend this hotel . The atmosphere is incredible .

 Report
Helpful?
1Thank Salvador P
New York City, New York
Reviewed 14 June 2014

Wow. The old expression of don't believe everything you hear (read). This place is ultra elegant, absolutely beautiful, one of the best beaches I have been on. Pool service, drink service was awesome, food was great, absolutely no issues. Great bar inside the hotel and the restaurants were top notch. Would return in a heartbeat, nothing at all to complain...

 Report
Helpful?
2Thank DogwoodTravelAgcy
Atlanta, GA
Reviewed 12 June 2014

Just got back from a 5 night stay at The Ritz-Carlton in beautiful Cancun for my 10th wedding anniversary and while there is no perfect hotel this hotel is close to perfect in my opinion. We stayed on the eighth floor which is also club level. It was like being at an all-inclusive with the daily five food presentations. The...

 Report
Helpful?
6Thank Marshael
Keene, New Hampshire
Reviewed 11 June 2014

We have traveled many places and stayed at many beautiful resorts(Hawaii, Bermuda,etc.) Hands down staying at The Ritz Carlton in Cancun was the most relaxing because of the staff, customer service and the little amenities they offer that make you feel special. Upon arrival my luggage was lost, the concierge(Patricia) and all the staff made me feel welcome and eased...

 Report
Helpful?
4Thank Karen L
Alexandria, Louisiana
Reviewed 11 June 2014

My husband and I have stayed at several nice hotel and resorts but this was our first stay at a Ritz-Carlton. Hands down, it was the best hotel ever. The hotel was beautiful, the view is amazing, the food delicious, the spa, the pool, the beach, the rooms all of it was top notch. What made our stay exceptional was...

 Report
Helpful?
3Thank LoriM0910
Sydney, Australia
Reviewed 10 June 2014

The hotel stay we had for four nights was very comfortable as we had a beachfront room on the sixth floor which was very bright and modern, it was one of the refurbished rooms, and quiet. The place was spotless as well and the marble bathroom was nice. The main issue is that for the price they charge it is...

 Report
Helpful?
6Thank lifeisbeaut
New York City, New York
Reviewed 9 June 2014

Pros: Nice property. I can see why people say its dated but nothing too bad. Pools very nice and heated. Beach view,proximity it does not get better than this. Convenient location near a couple restaurants. The employees were super friendly and tended our needs. Wilfredo in loss prevention had an answer to every single question of mine. Great gentleman. Some...

 Report
Helpful?
4Thank 575john
memphis, tn
Reviewed 5 June 2014

We really enjoyed the resort. It is very nice and the people/employees are very very nice and will always do whatever you want to keep you happy. We stayed in a beachfront room. It was nice. The bathroom was very modern and it had a small patio. It was definately a smaller and nonprivate patio than what we normally get...

 Report
Helpful?
3Thank bulld0gm0m

2,132 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (1723)
Viewed
Hotel & Grounds (265)
Viewed
Dining (140)
Viewed
View from Room (109)
Viewed
Family/Play Areas (6)
Viewed
Room/Suite (220)
Viewed
Pool/Beach Area (261)
Viewed
Bathroom (24)
Viewed
Business Centre/Function Rooms (2)
Viewed
1:59
Videos (3)
Viewed
Other (693)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (377)
Viewed
Amenities (56)
Viewed
Beach (32)
Viewed
Ocean View King Room (117)
Viewed
Pool (31)
Viewed
Dining (68)
Viewed
The Hotel (73)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (32)
Viewed
Room/Suite (4)
Viewed
Pool/Beach Area (1)
Viewed
Dining (2)
Viewed
Hotel & Grounds (3)
Viewed
Other (22)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Cancun hotels
4.0 km away
Le Blanc Spa Resort
Le Blanc Spa Resort
#1 of 181 in Cancun
5,506 reviews
0.7 km away
JW Marriott Cancun Resort & Spa
5.3 km away
Grand Fiesta Americana Coral Beach Cancun
Show Prices
Show Prices
Show Prices
1.6 km away
Live Aqua Beach Resort Cancun
0.3 km away
Secrets The Vine Cancun
6.9 km away
NIZUC Resort and Spa
NIZUC Resort and Spa
#2 of 181 in Cancun
1,847 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Considered one of the most elegant resorts in the world, The Ritz-Carlton, Cancun, reflects Mexico's rich architectural heritage in an atmosphere of magnificent sophistication. Minutes from many lively and leisurely attractions, the resort features 363 guestrooms overlooking the sea, a 1,200-foot beach, sculpted outdoor swimming pools, a full service Spa, an impressive Culinary Center and award winning restaurants. ... more   less 

Additional Information about The Ritz-Carlton, Cancun

Address: Retorno del Rey 36 | Zona Hotelera, Quintana Roo, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 23,081 - ₹ 88,567 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Cancun 5*
Number of rooms: 363
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travelocity, Booking.com, Marriott and Jetsetter so you can book your The Ritz-Carlton, Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Ritz-Carlton Cancun Hotel Cancun
Cancun Ritz Carlton
Ritz Cancun
Hotel Style:
#5 Spa Hotel in Cancun
#5 Top resorts Hotel in Cancun
#5 On the Beach Hotel in Cancun
#5 Luxury Hotel in Cancun
#9 Romantic Hotel in Cancun
#9 Family Hotel in Cancun
#21 Business Hotel in Cancun
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Cancun staff and other travellers.
93 questions
Ask a question

See all questions (93)

Questions? Get answers from The Ritz-Carlton, Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Oceanfront means "front on view" of ocean. Ocean view gives a side view but plenty of ocean is seen. No "bad rooms".”
 of 5 bubbles gregfG2986NL, 17 Feb 2017 | Read review
“Get Sea View Deluxe room.”
 of 5 bubbles 876neilk, 13 Feb 2017 | Read review
“All rooms are ocean front”
 of 5 bubbles rapunzel2Nj, 11 Feb 2017 | Read review
“Club Ocean Rooms are fantastic”
 of 5 bubbles WKCA, 8 Feb 2017 | Read review
“All rooms have views of the ocean. Some are side views and others are oceanfront.”
 of 5 bubbles Muffy1401, 8 Feb 2017 | Read review
5 of 5