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The Ritz-Carlton, Cancun

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#5 of 181 Hotels in Cancun
Certificate of Excellence
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1 room 2 adults 0 children
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The Ritz-Carlton, Cancun
The Ritz-Carlton, Cancun
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2,445 Reviews from our TripAdvisor Community

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There are newer reviews for The Ritz-Carlton, Cancun
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Showing 2,153: English reviews
Paris, France
Reviewed 21 June 2014

Right from the time we were checked into our villa, where a couple of beers were waiting in an ice bucket to when we were dropped all the way to immigration by a personal assistant, the level of service and attention was incredible. Our villa, the view, food and staff exceeded expectations. Definitely coming back for a longer stay !

Thank edm-travelfreak
Reviewed 18 June 2014 via mobile

It is rare for me to write a review so early into our stay but certain service deserves acknowledgment. Our 20 year old son caught an earlier flight to Cancun with the understanding that he would email or text us upon arrival. He didn't and my wife and I were worried sick, unable to reach him. As we entered the...

7Thank Yazen
Playa del Carmen, Mexico
Reviewed 16 June 2014 via mobile

We had breakfast yesterday. It was excellent , the service is very good and all the employees are very friendly . Great place to visit !! Yes i would recommend this hotel . The atmosphere is incredible .

1Thank Salvador P
New York City, New York
Reviewed 14 June 2014

Wow. The old expression of don't believe everything you hear (read). This place is ultra elegant, absolutely beautiful, one of the best beaches I have been on. Pool service, drink service was awesome, food was great, absolutely no issues. Great bar inside the hotel and the restaurants were top notch. Would return in a heartbeat, nothing at all to complain...

2Thank DogwoodTravelAgcy
Atlanta, GA
Reviewed 12 June 2014

Just got back from a 5 night stay at The Ritz-Carlton in beautiful Cancun for my 10th wedding anniversary and while there is no perfect hotel this hotel is close to perfect in my opinion. We stayed on the eighth floor which is also club level. It was like being at an all-inclusive with the daily five food presentations. The...

6Thank Marshael
Keene, New Hampshire
Reviewed 11 June 2014

We have traveled many places and stayed at many beautiful resorts(Hawaii, Bermuda,etc.) Hands down staying at The Ritz Carlton in Cancun was the most relaxing because of the staff, customer service and the little amenities they offer that make you feel special. Upon arrival my luggage was lost, the concierge(Patricia) and all the staff made me feel welcome and eased...

4Thank Karen L
Alexandria, Louisiana
Reviewed 11 June 2014

My husband and I have stayed at several nice hotel and resorts but this was our first stay at a Ritz-Carlton. Hands down, it was the best hotel ever. The hotel was beautiful, the view is amazing, the food delicious, the spa, the pool, the beach, the rooms all of it was top notch. What made our stay exceptional was...

3Thank LoriM0910
Sydney, Australia
Reviewed 10 June 2014

The hotel stay we had for four nights was very comfortable as we had a beachfront room on the sixth floor which was very bright and modern, it was one of the refurbished rooms, and quiet. The place was spotless as well and the marble bathroom was nice. The main issue is that for the price they charge it is...

6Thank lifeisbeaut
New York City, New York
Reviewed 9 June 2014

Pros: Nice property. I can see why people say its dated but nothing too bad. Pools very nice and heated. Beach view,proximity it does not get better than this. Convenient location near a couple restaurants. The employees were super friendly and tended our needs. Wilfredo in loss prevention had an answer to every single question of mine. Great gentleman. Some...

4Thank 575john
memphis, tn
Reviewed 5 June 2014

We really enjoyed the resort. It is very nice and the people/employees are very very nice and will always do whatever you want to keep you happy. We stayed in a beachfront room. It was nice. The bathroom was very modern and it had a small patio. It was definately a smaller and nonprivate patio than what we normally get...

3Thank bulld0gm0m

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  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Considered one of the most elegant resorts in the world, The Ritz-Carlton, Cancun, reflects Mexico's rich architectural heritage in an atmosphere of magnificent sophistication. Minutes from many lively and leisurely attractions, the resort features 363 guestrooms overlooking the sea, a 1,200-foot beach, sculpted outdoor swimming pools, a full service Spa, an impressive Culinary Center and award winning restaurants. ... more   less 

Additional Information about The Ritz-Carlton, Cancun

Address: Retorno del Rey 36 | Zona Hotelera, Quintana Roo, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 23,081 - ₹ 88,567 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Cancun 5*
Number of rooms: 363
Reservation Options:
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Also Known As:
Ritz-Carlton Cancun Hotel Cancun
Cancun Ritz Carlton
Ritz Cancun
Hotel Style:
#5 Spa Hotel in Cancun
#5 Top resorts Hotel in Cancun
#5 On the Beach Hotel in Cancun
#5 Luxury Hotel in Cancun
#9 Romantic Hotel in Cancun
#9 Family Hotel in Cancun
#21 Business Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Cancun staff and other travellers.
93 questions
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Questions? Get answers from The Ritz-Carlton, Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Oceanfront means "front on view" of ocean. Ocean view gives a side view but plenty of ocean is seen. No "bad rooms".”
 of 5 bubbles gregfG2986NL, 17 Feb 2017 | Read review
“Get Sea View Deluxe room.”
 of 5 bubbles 876neilk, 13 Feb 2017 | Read review
“All rooms are ocean front”
 of 5 bubbles rapunzel2Nj, 11 Feb 2017 | Read review
“Club Ocean Rooms are fantastic”
 of 5 bubbles WKCA, 8 Feb 2017 | Read review
“All rooms have views of the ocean. Some are side views and others are oceanfront.”
 of 5 bubbles Muffy1401, 8 Feb 2017 | Read review
5 of 5