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The Ritz-Carlton, Cancun

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#6 of 182 Hotels in Cancun
Certificate of Excellence
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The Ritz-Carlton, Cancun
The Ritz-Carlton, Cancun
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2,595 Reviews from our TripAdvisor Community

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There are newer reviews for The Ritz-Carlton, Cancun
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Showing 2,291: English reviews
London, United Kingdom
Reviewed 4 January 2015

We recently spent a blissful 10 nights in December at the Ritz-Carlton, Cancun. This is a great hotel for many reasons, but what really made our holiday superb was the amazing staff. Must specifically mention Eduardo, Zanaida and Manuel at the pool/beach. Thank you for the wonderful service you provided. Made us feel completely welcome, relaxed and comfortable. All the...

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2Thank Baldeep P
Cleveland, Ohio
Reviewed 3 January 2015

We rented multiple rooms for an off-season vacation at this stunning resort. We requested two of the newly renovated suites next to each other, and were accommodated without any difficulty. The rooms were beautiful and comfortable, with gorgeous views. Room service was excellent and food quality wonderful. The onsite restaurants (Fantino and Club Grill, both Five Star!) were spectacular both...

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2Thank AuroraChristina
Reviewed 2 January 2015 via mobile

My significant other and I recently took a week long trip to Mexico celebrating her graduation. We couldn't have been happier with our experience at the Ritz Carlton. We stayed in an ocean view room on the club level for the majority of our stay and an ocean front room on the 4th floor for the last night because the...

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2Thank Mark W
Fort Worth
Reviewed 1 January 2015

Because of an ice storm last year, we missed our annual December visit to the RCarlton. Not so this year. Made it fine, and found the RCarlton better than ever. From the check-in to the check-out, it was a five star experience. The personnel are so friendly and capable. We stayed on the Club level, and the concierge folk there...

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3Thank Will S
Denver, Colorado
Reviewed 1 January 2015 via mobile

Overall this resort is nice but it is an older property. Not a lot of activity. The pool was nice but jacuzzi wasn't working consistently. We got a deal for 7 days otherwise it would have been a big disappointment if we would have spent over 150.00 US dollars per night. Ritz is known for luxury and quality. This property...

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1Thank MissERM
Reviewed 31 December 2014

If your are accustomed to the Ritz Carlton Experience you will not find it here. You are not greeted by every staff member, you will not visit a property in perfect upkeep and ambiance, you will not find a staff that in comfortable speaking English.. You will find two pools in need of upgrade, a terrible meal at Casitas, and...

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7Thank Edward P
Marco O, Manager at The Ritz-Carlton, Cancun, responded to this review

Dear Edward, Thank you very much for your comments about your recent stay at our property. I am very sorry to hear that we have not met your expectations while staying with us. We will analyze your feedback in great detail with the leadership team and the ladies and gentlemen to improve the services mentioned. Please reach out to me...

Richmond, Virginia
Reviewed 31 December 2014

I am going to start off with the bad news, and that is that there is no free wifi in your room and if you want it it is very expensive. I was appalled, because when you pay Ritz prices and you are out of the country, you should at least get wifi. Anyways, the rest of the hotel was...

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1Thank Christian C
Illinois
Reviewed 24 December 2014

We stopped in for breakfast after an early morning trip to the airport. We watched the sunrise in the lounge and then went downstairs to the restaurant for breakfast. The room has a lovely water view, the staff are friendly and attentive. The buffet has everything you could want for breakfast. Traditional Mexican dishes, an omelet station, pancakes, waffles, pastries,...

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2Thank gingertoo
Chicago, Il
Reviewed 24 December 2014

This was a quick Thanksgiving weekend trip. We didn't plan on leaving the property and we didn't. The room itself was recently redone, and it was really a nice room. The beach is gorgeous. Aqua water and white coral sands. This property was about half the price of the Ritz Carlton in Naples,so a good deal. Pick a room on...

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5Thank mrsmaxernst
Rochester, New York
Reviewed 23 December 2014

We have visited this property on four different occasions and never been disappointed. It is an elegant well maintained facility with a first class staff. Property Overview: The property is conveniently located relative to the airport (about a 15 minute drive) (they also offer a great shuttle if you decide not to rent a car). The hotel is in the...

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4Thank David N

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Considered one of the most elegant resorts in the world, The Ritz-Carlton, Cancun, reflects Mexico's rich architectural heritage in an atmosphere of magnificent sophistication. Minutes from many lively and leisurely attractions, our Cancun hotel resort features 363 guestrooms overlooking the sea, a 1,200-foot beach, sculpted outdoor swimming pools, a full service Spa, an impressive Culinary Center and award winning restaurants. ... more   less 

Additional Information about The Ritz-Carlton, Cancun

Address: Retorno del Rey #36 | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 18,216 - ₹ 62,233 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Cancun 5*
Number of rooms: 363
Reservation Options:
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Also Known As:
Ritz-Carlton Cancun Hotel Cancun
Cancun Ritz Carlton
Ritz Cancun
Hotel Style:
#6 Spa Hotel in Cancun
#6 On the Beach Hotel in Cancun
#6 Top resorts Hotel in Cancun
#6 Luxury Hotel in Cancun
#9 Family Hotel in Cancun
#9 Romantic Hotel in Cancun
#21 Business Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Cancun staff and other travellers.
98 questions
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Questions? Get answers from The Ritz-Carlton, Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Just everything is ideal”
lwindrow, 20 Apr 2017 | Read review
“We had a junior suite for 3 and we loved it.”
DeniseLaw, 16 Apr 2017 | Read review
“All rooms are absolutely fabulous! Great views, and very spacious!”
OrlandoEnthusiast, 11 Apr 2017 | Read review
“Amazing ocean views”
wilrileyjr, 4 Apr 2017 | Read review
“Ground floor was quiet! Great soundproofing on the doors.”
MegG960, 4 Apr 2017 | Read review
5 of 5