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The Ritz-Carlton, Cancun

CancelonUS$ 433*
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#4 of 181 Hotels in Cancun
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$ 532*
US$ 433*
Great Deal
US$ 520*
US$ 532*
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The Ritz-Carlton, Cancun
The Ritz-Carlton, Cancun
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2,653 Reviews from our TripAdvisor Community

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There are newer reviews for The Ritz-Carlton, Cancun
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Showing 2,344: English reviews
Reviewed 23 July 2014 via mobile

We had a quick weekend trip to Cancun but enjoyed our stay at the Ritz-Carlton! Everything was so nice and neat, super clean, smelled wonderful everywhere you went and the staff was very friendly. Our bell hop was very helpful and informative! The food was just amazing!!! Going down to the beach is very simple and convenient. It was such...

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Helpful?
2Thank Laura B
North Platte, Nebraska
Reviewed 22 July 2014

I have stayed at Ritz Carltons all over the world and this is unfortunately at the bottom of the list. I will say that the best part of our stay was renting a cabana on the beach for the day. Well worth the $150.00 to have your own personal staff. Food was expensive and so-so. Not a lot nearby. Went...

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Helpful?
1Thank Jay E
Nora R, Executive Office at The Ritz-Carlton, Cancun, responded to this review

Thank you for taking time to share your experience and observations about our hotel. The Ritz-Carlton, Cancun is committed to providing our guests with the highest quality services and facilities. We sincerely regret we fell short of our goal in this instance. I will be sure to address your concerns with our Director of Food and Beverage and Executive chef...

Reviewed 20 July 2014

I stayed 7 days at Ritz Carlton, Cancun. All rooms have balcony, you can choose from ocean view or upgrade to front ocean view. This hotel is shaped as "W" looking down onto outdoor pool. There are 2 pools & a kiddie pool. Jacuzzi is located left side pool. Inside the room have a key/safe deposit box. Bathroom has 2...

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Thank 1weekrelax
Texas
Reviewed 19 July 2014

The wife and I have traveled to Cancun since 1988 and just returned from our umpteenth visit. The service and amenities at the Ritz are excellent and the beach location is the best. Be sure to book a deluxe ocean front room with the breakfast package and a $100/day resort credit, and, tip/propina the day/night maids, and the pool attendants.

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Thank BigSteveTx
Reviewed 19 July 2014 via mobile

I usually don't like leaving bad reviews (first negative review on trip-advisor) because I feel like mistakes can be made anywhere. I travel a lot and I am a huge lover of the finer things in life. Always staying at the best resorts and eating the finest food. I been here (Ritz) for 10 days now and I must say...

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7Thank La R
Nora R, Excecutive Office at The Ritz-Carlton, Cancun, responded to this review

Thank you for taking time to share your experience and observations about our hotel. I am sorry to hear that your experience at The Ritz-Carlton, Cancun was not what you had hoped. I have shared your concerns with our Director of Food and Beverage who in order to prevent re-occurrences has set up a verification procedure in the restaurant where...

Jacksonville, Florida
Reviewed 19 July 2014

I used to be such an admirer and patron of the Ritz Carlton. It had been over a year sense I have stayed at the RITZ in Cancun. My last 2 experiences....were the result of lower level management....a few employees I've know for years were embarrassed! The employees are great, and I've known many for years! Even bought them Christmas...

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4Thank Mark K
Nora R, Excecutive offices at The Ritz-Carlton, Cancun, responded to this review

“Thank you for taking the time to share your previous experiences and observations about our hotel. Your feedback is much appreciated and we understand how disappointing it can be when your expectations are not met. From your review it seems that it has been some time since your last visit; please know that the hotel has undergone some exciting leadership...

Atlanta, Georgia
Reviewed 17 July 2014

My husband and I just back from Cancun. The hotel is nice but what we liked the most were the people that work in there they are so sweet ,kind and honest very hard workers. I forgot my rings on the bed the maid placed them on the night table. Before I have my rings stolen from my room in...

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1Thank MarielSant
DownEast and Acadia Maine, Maine
Reviewed 17 July 2014

this plase is where to hang out for New Years eve. We have stayed here three times around the that Holiday. They have a great beach party with a dance floor over the sand beach with cocktails. The food here is delicious.

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1Thank mysl65
Boston, MA
Reviewed 13 July 2014

My guest and I stayed here for two nights with Club Level accommodations July 9 thru 11. Upon arrival, I can tell you that I don't think my own Mother has ever greeted me so warmly!! Once we passed the gated security, the treatment I received made us feel like celebrities. We arrived a bit before check in but it...

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5Thank SNP1000
London, United Kingdom
Reviewed 11 July 2014

Stayed here for 2 nights and loved my room, balcony, the view of the Caribbean Sea, the staff are ever so friendly, polite and helpful. It surprised me that the wifi is not included as standard especially in this day and age. However, a lovely treat to myself and thoroughly enjoyed it.

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Helpful?
1Thank Penny C

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Considered one of the most elegant resorts in the world, The Ritz-Carlton, Cancun, reflects Mexico's rich architectural heritage in an atmosphere of magnificent sophistication. Minutes from many lively and leisurely attractions, our Cancun hotel resort features 363 guestrooms overlooking the sea, a 1,200-foot beach, sculpted outdoor swimming pools, a full service Spa, an impressive Culinary Center and award winning restaurants. ... more   less 

Additional Information about The Ritz-Carlton, Cancun

Address: Retorno del Rey #36 | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 17,562 - ₹ 50,418 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Cancun 5*
Number of rooms: 363
Reservation Options:
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Also Known As:
Ritz-Carlton Cancun Hotel Cancun
Cancun Ritz Carlton
Ritz Cancun
Hotel Style:
#4 Luxury Hotel in Cancun
#4 Spa Hotel in Cancun
#4 On the Beach Hotel in Cancun
#4 Top resorts Hotel in Cancun
#9 Romantic Hotel in Cancun
#9 Family Hotel in Cancun
#21 Business Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Cancun staff and other travellers.
105 questions
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Questions? Get answers from The Ritz-Carlton, Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All the rooms are ocean view or ocean front.”
MarcLaf1953, 24 May 2017 | Read review
“Some 3rd floor beach view rooms have a nice terrace overlooking pool”
jes9922, 22 May 2017 | Read review
“Don't pay for an oceanfront room, the view is the same as ocean view”
  • This is an oceanfront view according to the Ritz Carlton Cancum
APP1972, 29 Apr 2017 | Read review
“Make sue to request a room with a sitting balcony. All have balconies but some are narrow and only for standing.”
scobaz, 27 Apr 2017 | Read review
“Just everything is ideal”
lwindrow, 20 Apr 2017 | Read review
5 of 5
Cancelon
US$ 433* /night
View Deal
RitzCarlton.comUS$ 520
Hotwire.comUS$ 532
Expedia.comUS$ 532
View all 8 deals
*Disclaimer
Prices are for 1 room, 2 adults
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