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The Ritz-Carlton, Cancun

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#6 of 182 Hotels in Cancun
Certificate of Excellence
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The Ritz-Carlton, Cancun
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2,373 Reviews from our TripAdvisor Community

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There are newer reviews for The Ritz-Carlton, Cancun
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Showing 2,086: English reviews
Dix Hills, NY
Reviewed 3 January 2014

Let me preface this review by saying that many of our travel experiences have been to high end resorts. The Ritz Carrlton at Cancun was a nice surprise. We stayed 12/21/2013 to 12/28/2013. The hotel itself was nice. Maybe a little tired in it's decor. But there is a fine line sometimes between elegant and tired. The hotel was very...

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2Thank Jeffrey G
Brooklyn, New York
Reviewed 3 January 2014

Staying at The Ritz-Carlton Cancun is such an incredibly first-rate experience. The helpful staff, impeccable "customer comes first" service, lush amenities and pristine beach location all add up very easily to 5 stars. The pool area is not huge compared to other mega-resorts in the area - and the prices are not cheap. But if you want luxury in Cancun...

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1Thank jcjd2000
new york City, New York, USA
Reviewed 2 January 2014

My family and I stayed here over Christmas week, and we could not have been happier. I would say that, while the hotel is not new and the rooms could use an update, the hotel is absolutely aging gracefully. The rooms are classic Ritz, meaning with the shades drawn, you could be in Chicago or Boston. Not a piece of...

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1Thank ny_skier_2011
Houston, Texas
Reviewed 2 January 2014

Pros: Excellent service!!! Great food Great bathrooms (stayed in standard room) Beautiful stretch of beach Cons: Expensive Construction Surf/Beach too rough for 2 year old We (husband, toddler, & sister) stayed her for 5 days in early December 2013, considered low season still. We arranged airport transportation through the hotel; the driver was on time, spoke English well, and also...

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Thank Huyen D
Chicago, Illinois
Reviewed 31 December 2013

We were suppose to have a room with a king bed nothing available until the next night. The rooms on the club floor old and beat up needs updating. Inside the pool is very dirty not clean. Not nice for a Ritz Carlton. Nice help. Not up to a Ritz Carlton Standards. Sent a letter to the GM and got...

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3Thank LarryEstes1
Lombard, Illinois
Reviewed 31 December 2013

We booked the Ritz as a part of a Southwest Vacations package. I wanted a nice hotel that was not all-inclusive, so that we wouldn't be reliant on the hotel's food quality. I couldn't have made a better choice with the Ritz. The service is top notch every place you go in the hotel. Every interaction we had with the...

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1Thank treader811
Washington DC, District of Columbia
Reviewed 30 December 2013

Complete disappointment. We are staying near by and had our concierge book a few spa appointments for my pregnant wife and my mother which were confirmed. We get a call back from the Ritz canceling all appointments hours later by the coordinator saying that her manager told her to cancel the appts because they had to make sure there were...

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3Thank John G
Newton, Massachusetts
Reviewed 28 December 2013

My family and I just recently returned from our vacation. We were here over the Christmas holiday. I love Tripadvisor but you really need to learn a bit about the reviewer before taking their comments to heart. So a little background before I get started. BACKGROUND: My wife and I are in our mid forties and we have a 16...

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15Thank Mark E
Reviewed 27 December 2013

Just back from another family Christmas vacation week at the Ritz in Cancun. The hotel continues to deservedly earn it's 5 star ratings. Other properties in the area may have similar facilities and rating, but what makes this Ritz truly standout above them all is the service. The exceptional level of caring and consideration for all of your needs is...

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1Thank Droolio
Washington DC
Reviewed 27 December 2013

I have stayed in several Ritz properties all over the world but this property by far exceeds all of them in service and follow through and amenities. I am currently at the property and wanted to put my feedback in lest I forget the tiny little details that is making this an amazing stay. The level of service started even...

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1Thank Sindhurs

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Considered one of the most elegant resorts in the world, The Ritz-Carlton, Cancun, reflects Mexico's rich architectural heritage in an atmosphere of magnificent sophistication. Minutes from many lively and leisurely attractions, the resort features 363 guestrooms overlooking the sea, a 1,200-foot beach, sculpted outdoor swimming pools, a full service Spa, an impressive Culinary Center and award winning restaurants. ... more   less 

Additional Information about The Ritz-Carlton, Cancun

Address: Retorno del Rey 36 | Zona Hotelera, Quintana Roo, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 23,557 - ₹ 90,414 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Cancun 5*
Number of rooms: 363
Reservation Options:
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Also Known As:
Ritz-Carlton Cancun Hotel Cancun
Cancun Ritz Carlton
Ritz Cancun
Hotel Style:
#6 On the Beach Hotel in Cancun
#6 Top resorts Hotel in Cancun
#6 Spa Hotel in Cancun
#6 Luxury Hotel in Cancun
#9 Romantic Hotel in Cancun
#9 Family Hotel in Cancun
#21 Business Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Cancun staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“great ocean views, can't say enough about the beauty of the sunrise here!”
 of 5 bubbles joshs598, 18 Jan 2017 | Read review
“Lake Front or Lake View”
 of 5 bubbles kevincB4748WM, 17 Jan 2017 | Read review
“We had a corner suite!!”
 of 5 bubbles rchecchio, 17 Jan 2017 | Read review
“Get a room that overlooks the main pool.. you can see amazing sunrises and sunsets over the ocean and there is a great breeze that comes”
 of 5 bubbles , 17 Jan 2017 | Read review
“I think all rooms have great views of the gulf. No need to ask for a direct gulf facing view.”
 of 5 bubbles af211953, 16 Jan 2017 | Read review
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