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The Ritz-Carlton, Cancun

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Retorno del Rey 36 Zona Hotelera, Cancun 77500 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
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Expedia.com
US$ 643
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Free cancellation until 27/10/21
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Destinia.com
US$ 525
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Free cancellation until 21/10/21
Booking.comUS$ 628
Hotels.comUS$ 643
PricelineUS$ 665
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (3049)
Room & Suite (598)
Pool & Beach (479)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Ritz-Carlton, Cancun
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#36 of 272 hotels in Cancun
Location
Cleanliness
Service
Value
Travellers' Choice
Considered one of the most elegant resorts in the world, The Ritz-Carlton, Cancun, reflects Mexico's rich architectural heritage in an atmosphere of magnificent sophistication. Minutes from many lively and leisurely attractions and situated ideally on a pristine strip of Mayan coastline, our 5-star Cancun luxury hotel resort features 363 guestrooms overlooking the sea in the popular hotel zone, and we feature a 1,200-foot beach, sculpted outdoor swimming pools, a full service Spa, an impressive Culinary Center and award winning restaurants.
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Property amenities
Valet parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Diving
Babysitting
Paid private parking on-site
Wifi
Paid wifi
Hot bath
Outdoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Personal trainer
Sauna
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Tennis court
Entertainment staff
Children Activities (Kid / Family Friendly)
Kids club
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Private beach
Additional bathroom
Housekeeping
Private balcony
Room service
Flatscreen TV
On-demand films
Safe
Iron
Wake-up service / alarm clock
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Classic
Languages Spoken
Spanish
Hotel links
Special Offer:Unlock Member Rates!

Location

Full view
84Good for walkers
Grade: 84 out of 100
26Restaurantswithin 0.5 km
2Attractionswithin 0.5 km
3773Reviews222Q+A100Room tips
Traveller rating
  • 2,875
  • 540
  • 189
  • 89
  • 80
Time of year
Traveller type
Language
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Popular mentions
Atlantabride wrote a review 18 Sep
Atlanta, GA6 contributions16 helpful votes
Exceptional hotel - perfect for a long weekend with girlfriends. Service was impeccable. Room service was delightful and the beach and pools were immaculate. Could not have asked for a better place to stay after a long time without a real vacation. Will definitely be back.
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Date of stay: September 2021Trip type: Travelled with friends
Room Tip: Renting the “villa” on the beach was money well spent. Even if you spend. Lot of time at the pool...
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Response from Natalia Eligio, Promocionar at The Ritz-Carlton, Cancun
Responded 4 days ago
Dear Atlantabride, Thank you for sharing your experience with us! The Ritz-Carlton, Cancun is a place where the genuine care and comfort of our guest is our highest mission. I am pleased to hear that you enjoyed our resort's extraordinary service and facilities during your stay. We hope to welcome you back soon! Best, Natalia.
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Sharara1982 wrote a review 8 Sep
Amman, Jordan350 contributions69 helpful votes
Very nice and family oriented hotel Clean and friendly staff except for those working at the breakfast area.. breakfast variety is very limited .. The pool and the beach are exquisite.. the service provided over there is fabulous and amazing…
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Date of stay: September 2021Trip type: Travelled with family
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Response from Natalia Eligio, Promocionar at The Ritz-Carlton, Cancun
Responded 4 days ago
Dear Sharara1982 Thank you for choosing to stay with us again recently, and for your kind compliments and observations about our hotel. I was pleased to read that you had an enjoyable stay and was well taken care of by the team, at the hotel and in our restaurants. We look forward to welcoming you back again during your next stay. Best Regards, Natalia
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Arthoup wrote a review 4 Sep
Sao Paulo, SP25 contributions43 helpful votes
Very nice welcome worthy of palaces, we were able to enjoy our room at the end of the morning because it was already ready without having to pay any supplements, we had a beautiful spacious and bright room offering a spectacular view of the ocean, many activities in the hotel and always with a qualitative service, the staff were friendly and always present, they had perfectly met all our expectations, the private beach was magnificent and the swimming unforgettable, very nice breakfast to start the day.
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Date of stay: July 2021
Value
Location
Service
1 Helpful vote
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Response from Natalia Eligio, Promocionar at The Ritz-Carlton, Cancun
Responded 2 weeks ago
Dear Arthoup, Thank you for taking time to share your feedback regarding your recent visit to The Ritz-Carlton, Cancun. It is our goal to provide genuine and personal service to every guest and I am delighted to read that you enjoyed your room and overall resort experience. Thank you for choosing to stay with us. We look forward to having the pleasure of welcoming you back soon! Best Regards, Natalia
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patty p wrote a review Aug 2021
Amsterdam, The Netherlands7 contributions4 helpful votes
I could write an almost brochure, however concrete that it will be appropriate to summarize that my experience in this hotel was simply another level, due to leaving my comment about my experience is that I decided to open this account and share such a pleasant stay. See you soon Cancun, see you soon Ritz
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Date of stay: August 2021
Location
Cleanliness
Service
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Response from Natalia Eligio, Promocionar at The Ritz-Carlton, Cancun
Responded 3 weeks ago
Dear Patty p, Thank you for taking time to share your feedback regarding your recent visit to The Ritz-Carlton, Cancun. It is our goal to provide genuine and personal service to every guest and I am delighted to read that you enjoyed your room and overall resort experience. Thank you for choosing to stay with us. We look forward to having the pleasure of welcoming you back soon. Best Regards, Natalia
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Sokhary N wrote a review Aug 2021
9 contributions7 helpful votes
Before arriving, I worked with Antonio Hernandez, the Lobby Concierge, via email. An absolute stand out!!! I have worked with many concierges over the years, and none come close to Antonio. He arranged all of our transfers from airport/hotel and dinner reservations for my husband’s 72nd birthday celebration, and even moved a couple around for us due to Hurricane Grace disturbance FLAWLESSLY! We stayed 5 nights from August 16-21 in luxury ocean view rooms (7045, 7046, 7005). It was amazing. The hotel is intimate and definitely more tranquil than most other hotels in the area. The grounds were immaculate, and the pools are incredibly quiet, our family often had it to ourselves. Our room was kept very clean, and the service at every location was prompt and the staff is super attentive. During this pandemic I NEVER saw staff without masks and gloves and still maintained luxurious standard! We found the food to be fantastic - fresh, healthy options at El Cafe Mexicano (breakfast/lunch/dinner) and The Club Grill (for fine dining) is hands down impeccable in every way! The accommodations, staff, atmosphere, and dining are second to none. They went out of their way to make sure all our needs are met, and always with a smiling face. Once again and again, I would like to acknowledge Mr. Antonio Hernandez, on the Lobby Concierge team; Mr. Wenceslao Fuentes, Food & beverage Director; Mr. William Perez, The Grill Club Manager; Ms Aileen, Mr. Alberto Hernandez, Mr. Alberto Dominguez, Mr. Louis Marcos, Mr. Alfonso Escalante and the many others i did not have their names spelled out on this note. Kudos to each of the staff who made such an impactful and unforgettable experience to our stay and celebration! The Ritz Carlton brand shines through your outstanding staffs! Highly commendable to all. We shall be back!
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Date of stay: August 2021
Value
Cleanliness
Service
Room Tip: Every floor has outstanding view of the ocean!
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Response from Natalia Eligio, Promocionar at The Ritz-Carlton, Cancun
Responded 3 weeks ago
Dear Odyssey149805, Thank you for taking the time to provide feedback from your recent stay with us. It was a true delight to read about how much you enjoyed all aspects of the resort, from the physical hotel grounds and offerings, to our Five Star service from our Ladies and Gentlemen. Thank you for staying with us and we hope to have the pleasure of welcoming you back in the not too distant future. Best Regards, Natalia
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PRICE RANGE
US$201 - US$745 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ritz-carlton cancun hotel cancun, cancun ritz carlton, ritz cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
363
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Frequently Asked Questions about The Ritz-Carlton, Cancun
Which popular attractions are close to The Ritz-Carlton, Cancun?
Nearby attractions include HRoof (0.2 km) and Playa Ballenas (0.4 km).
What are some of the property amenities at The Ritz-Carlton, Cancun?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
What food & drink options are available at The Ritz-Carlton, Cancun?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The Ritz-Carlton, Cancun?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to The Ritz-Carlton, Cancun?
Conveniently located restaurants include Harry’s, Porfirio's Cancún, and Fantino.
Are there opportunities to exercise at The Ritz-Carlton, Cancun?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at The Ritz-Carlton, Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does The Ritz-Carlton, Cancun offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to The Ritz-Carlton, Cancun?
Many travellers enjoy visiting Zona Arqueologica El Rey (2.3 km) and Scorpion’s Temple (2.1 km).
Does The Ritz-Carlton, Cancun have any great views?
Yes, guests often enjoy the harbour view available here.
Is The Ritz-Carlton, Cancun accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.