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The Ritz-Carlton, Cancun

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#6 of 183 Hotels in Cancun
Certificate of Excellence
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The Ritz-Carlton, Cancun
The Ritz-Carlton, Cancun
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2,244 Reviews from our TripAdvisor Community

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Showing 1,968: English reviews
New York
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 3 days ago NEW

Pros: -Typical Ritz Carlton experience - attention to detail - excellent excellent service, warm and friendly - very clean, good housecleaning - food was excellent and fresh - beach toys given to our child - personalized chocolate chip cookie for our child - beach and pool chairs plentiful Cons: - No other kids in the Kids Club so that was... More 

Helpful?
1 Thank 7travelnyc
New Milford, New Jersey
1 review
Reviewed 5 days ago NEW

Staff & restaurants were amazing, this is a place where everyone knows your name. You will often hear it is my pleasure & can I do anything else for you. This is all very genuine. Once you leave you'll start to think when can I return.

Review collected in partnership with The Ritz-Carlton Hotel Company

Helpful?
Thank michaelbK2800CF
Canada
Level Contributor
47 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 6 days ago NEW via mobile

First time at the Ritz in Cancun. We usually go to the mayan riviera. But no more. There was no irritant, not one. The beauty of a first class hotel is not only in what is there but also in what is not there. Air conditioning not noisy, working perfectly. Everything in the bathroom was not clogged. No smell of... More 

Helpful?
2 Thank Kisha1
Madison, Wisconsin
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 6 days ago NEW

Just finished a week stay at this hotel and it was amazing. Attention to every detail, just when you think you have a need, someone is there to take care of it. Thank you to the Grill Restaurant for my great new pair of readers you provided me when I had forgotten mine, even has the Ritz logo. Also I... More 

Helpful?
2 Thank Katie S
San Jose, California
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago

Rooms are good.Good Housekeeping.reasonable Taxi. Macoy is Good cab driver. Pool n Beach are nice and clean . Value of stay is reasonable.Cabana expieriance at dinner and at Beach was good. Spa is very good.Over all Good . miliriri

Review collected in partnership with The Ritz-Carlton Hotel Company

Helpful?
Thank miliriri
Arlington, Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

This property is beautifully maintained with personable staff. Both the Concierge and In-house travel agents were most helpful in directing me to restaurants and attractions. The Hotel's fine dining restaurants were both excellent and the breakfast buffet was a wonderful way to start each day. The pool and beach staff were very accommodating. This is an amazing place to relax... More 

Review collected in partnership with The Ritz-Carlton Hotel Company

Helpful?
1 Thank N5905BWdianeg
Atlanta, Georgia
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 1 week ago

Went with a corporation that put on the dog. They took the RC Cancun to another level. If you are paying your own way, its a little harder. Pool can be packed in high season. Go if you can afford the amenities. The cabanas, massages, and are not going to freak when the price of your room has very little... More 

Helpful?
Thank muddywatersUSA
new york
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago via mobile

My wife and I just returned from the Ritz Cancun and from the time we arrived until the time we left it was phenomenal. We were there to celebrate my wife's 50th with two other couples and could not have been happier. The whole experience was flawless. In particular the reception when we arrived and the special dinner the concierge... More 

Helpful?
Thank vermont1newyork
Vancouver, Canada
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 1 week ago

Not a single negative remake could be made about the service at the Ritz. The staff goes above and beyond to fulfill your needs, especially when it comes to restaurant service. The food is great, very fresh—as is to be expected from the Ritz. The rooms are clean and comfortable. Obviously the hotel lives up to a very high standard.... More 

Helpful?
1 Thank Polina P
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

Stayed at the Ritz Carlton for business and loved every minute. The ambienc , beach and food were amazing but the staff( Victor, Begonia and Cesar) at the front desk and Moises story telling at the Casitas; simply put made the trip one I will never forget. This was certainly one of the most enjoyable business trips I have ever... More 

Helpful?
1 Thank Kay K

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Considered one of the most elegant resorts in the world, The Ritz-Carlton, Cancun, reflects Mexico's rich architectural heritage in an atmosphere of magnificent sophistication. Minutes from many lively and leisurely attractions, the resort features 363 guestrooms overlooking the sea, a 1,200-foot beach, sculpted outdoor swimming pools, a full service Spa, an impressive Culinary Center and award winning restaurants. ... more   less 

Additional Information about The Ritz-Carlton, Cancun

Address: Retorno del Rey 36 | Zona Hotelera, Quintana Roo, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 22,160 - ₹ 87,887 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Cancun 5*
Number of rooms: 363
Reservation Options:
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Also Known As:
Ritz-Carlton Cancun Hotel Cancun
Cancun Ritz Carlton
Ritz Cancun
Hotel Style:
#6 Luxury Hotel in Cancun
#6 Top resorts Hotel in Cancun
#6 On the Beach Hotel in Cancun
#6 Spa Hotel in Cancun
#9 Romantic Hotel in Cancun
#9 Family Hotel in Cancun
#21 Business Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Cancun staff and other travellers.
89 questions
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Questions? Get answers from The Ritz-Carlton, Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Oceanview over pools - large shaded private balconies. ocean front balconies are tiny/no shade/no privacy. ocean front not worth price”
 of 5 bubbles muddywatersUSA, 24 Nov 2016 | Read review
“Try to get Oceanside room (east-facing) rather than Lagoon side to catch the sound of the waves and watch the sun rise in the morning,”
 of 5 bubbles 199dianaa, 19 Nov 2016 | Read review
“gulf/pool view was fabulous”
 of 5 bubbles jeff3677, 17 Nov 2016 | Read review
“Concierge level”
 of 5 bubbles Tex8405, 13 Nov 2016 | Read review
“Request an ocean front room for the view, but may have slightly increased noise from the pool.”
 of 5 bubbles RobertS751, 12 Nov 2016 | Read review
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