We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

The Ritz-Carlton, Cancun

Show Prices
#5 of 181 Hotels in Cancun
Certificate of Excellence
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
The Ritz-Carlton, Cancun
The Ritz-Carlton, Cancun
Panoramas (2)
View Map
{"scriptFlags":null,"containerClass":null,"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}}}
Add Photo Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

2,522 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 2,224: English reviews
Start your review of The Ritz-Carlton, Cancun
 Click to rate
Mt Pleasant, United States
Reviewed yesterday NEW

The Ritz was awesome on all levels. Service was amazing!!!!! I wasn't excited about our trip to Cancun, but quickly realized that the Ritz made it one of the best trips have ever been on. Best service I have ever received.

Review collected in partnership with The Ritz-Carlton Hotel Company
 Report
Helpful?
Thank jamesethanv
Seattle, Washington
Reviewed yesterday NEW

This is a well run hotel, beautiful location, and excellent staff. The weather was warm, but a little windy so the surf was rough. It is a clean beach and water. The hotel has everything on location, and there are city-hotel-road buses that take people to the close-by malls.

Review collected in partnership with The Ritz-Carlton Hotel Company
 Report
Helpful?
Thank Marcia H
New York City, New York
Reviewed yesterday NEW

"My pleasure!" is all you're going to hear when you visit this heavenly luxury hotel. EVERY person we encountered was empowered to fulfill our every request, and answer our every question. As a family of four, with a toddler and a teen, we had diverse needs. But the RC was there at every level.

 Report
Helpful?
1Thank Kirstin C
Minneapolis, Minnesota
Reviewed yesterday NEW

Staff kindness and service was incredible!! Beautiful décor. Clean. My daughter has life threatening food allergies and they were so on top of this. Food was wonderful. Spa was great. Have never been to such a quiet well managed resort.

Review collected in partnership with The Ritz-Carlton Hotel Company
 Report
Helpful?
Thank sheitzm1
Stillwater, Oklahoma
Reviewed 3 days ago NEW

This is our 6th or so year to stay at this hotel and it never disappoints. We had our 3 and 8 year old in tow. It was our longest stay, around 9 days and we were wondering if it would be too long.. but it wasn't. We didn't want to leave. Our children were sad. The entire staff is...

 Report
Helpful?
1Thank Behfar
Cleveland Heights, Ohio
Reviewed 3 days ago NEWvia mobile

Everything was impeccable! It was our second time there, we stayed 7 nights and enjoyed every minute. Beach and pool staff were extremely attentive: Ulesis (I think that is how you spell his name) was there everyday we were and even remembered our name after the first day! Rosetta, our Turndown Attendant was amazing and paid attention to the little...

 Report
Helpful?
1Thank LiketoGiveFeedback
Irmo, South Carolina
Reviewed 5 days ago NEW

Great service and food. Beds were great. Beach was fabulous. Electric went out one night. Sorta freaky... Great location that gave a feeling of safety and convince . Everyone at the hotel provided great service that felt like an everyday representation.

Review collected in partnership with The Ritz-Carlton Hotel Company
 Report
Helpful?
1Thank michaelpU2789HI
Leawood, United States
Reviewed 5 days ago NEW

Just spent 8 Fantastic Nights in an executive suite at the Ritz Cancun. The moment we arrived the Bell Staff warmly welcomed us. The view from our corner suite was absolutely breathtaking. The ocean blue, beach white and the staff amazing. Every single need was met quickly and with a smile. The staff at the pool was outstanding ,the food...

Review collected in partnership with The Ritz-Carlton Hotel Company
 Report
Helpful?
1Thank 562allenj
Flower Mound, Texas
Reviewed 5 days ago NEWvia mobile

A fantastic hotel with all of the amenities one could ask for. Massages were great, restaurants superb. Close to town. Stayed several times at a business meeting reward trip. Great visits each time. White sandy beaches, beautiful aqua surf and extraordinary service.

 Report
Helpful?
1Thank John A
Mexico City, Mexico
Reviewed 1 week ago NEW

What an incredible place! Just returning from a family vacation and I can't wait to return. Don´t know where to begin, maybe with the best in my opinion: kind and warm assistance fron anyone of the staff, front desk, housekeeping, bell boys, waiters, the beach and pool guys...all them call me by my name just from the very first day...

 Report
Helpful?
3Thank enriquee737

2,153 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (1744)
Viewed
View from Room (113)
Viewed
Hotel & Grounds (267)
Viewed
Pool/Beach Area (266)
Viewed
Dining (141)
Viewed
Family/Play Areas (6)
Viewed
Room/Suite (220)
Viewed
Bathroom (24)
Viewed
Business Centre/Function Rooms (2)
Viewed
1:59
Videos (3)
Viewed
Other (702)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (377)
Viewed
Amenities (56)
Viewed
Beach (32)
Viewed
Ocean View King Room (117)
Viewed
Pool (31)
Viewed
Dining (68)
Viewed
The Hotel (73)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (32)
Viewed
Hotel & Grounds (6)
Viewed
Room/Suite (5)
Viewed
Pool/Beach Area (2)
Viewed
Dining (2)
Viewed
Other (17)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Cancun hotels
4.0 km away
Le Blanc Spa Resort
Le Blanc Spa Resort
#1 of 181 in Cancun
5,572 reviews
5.3 km away
Grand Fiesta Americana Coral Beach Cancun
0.7 km away
JW Marriott Cancun Resort & Spa
Show Prices
Show Prices
Show Prices
6.9 km away
NIZUC Resort and Spa
NIZUC Resort and Spa
#2 of 181 in Cancun
1,948 reviews
1.6 km away
Live Aqua Beach Resort Cancun
0.4 km away
Secrets The Vine Cancun
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Considered one of the most elegant resorts in the world, The Ritz-Carlton, Cancun, reflects Mexico's rich architectural heritage in an atmosphere of magnificent sophistication. Minutes from many lively and leisurely attractions, our Cancun hotel resort features 363 guestrooms overlooking the sea, a 1,200-foot beach, sculpted outdoor swimming pools, a full service Spa, an impressive Culinary Center and award winning restaurants. ... more   less 

Additional Information about The Ritz-Carlton, Cancun

Address: Retorno del Rey #36 | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 20,942 - ₹ 84,620 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Cancun 5*
Number of rooms: 363
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Marriott, Despegar.com, Orbitz and Jetsetter so you can book your The Ritz-Carlton, Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Ritz-Carlton Cancun Hotel Cancun
Cancun Ritz Carlton
Ritz Cancun
Hotel Style:
#5 Luxury Hotel in Cancun
#5 Top resorts Hotel in Cancun
#5 Spa Hotel in Cancun
#5 On the Beach Hotel in Cancun
#9 Family Hotel in Cancun
#9 Romantic Hotel in Cancun
#21 Business Hotel in Cancun
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Cancun staff and other travellers.
98 questions
Ask a question

See all questions (98)

Questions? Get answers from The Ritz-Carlton, Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean front/view will not disappoint. The images will be magically seared in your consciousness!”
 of 5 bubbles 648kirstinc, 27 Mar 2017 | Read review
“Room number 6022 is a front ocean view and near one of the the elevators”
 of 5 bubbles enriquee737, 21 Mar 2017 | Read review
“away from the lobby”
 of 5 bubbles CruisingOn, 20 Mar 2017 | Read review
“Ask for an ocean view”
 of 5 bubbles Y4373VTlisap, 19 Mar 2017 | Read review
“The extra for an ocean front room is definitely worth it!”
 of 5 bubbles rxmarsden, 17 Mar 2017 | Read review
5 of 5