Fiesta Americana Condesa Cancun All Inclusive

Fiesta Americana Condesa Cancun All Inclusive

Bathroom setup (shower to the left).
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The View of the Pool
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Fiesta Americana Condesa Cancun All Inclusive
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Avg. ₹45,684 /night, 2/13 - 2/14
₹54,629
per night
₹49,027
per night
₹43,425
per night

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About

#5 of 38 all-inclusives in Cancun
4.7 of 5 bubbles
Location
4.3 of 5 bubbles
Rooms
4.5 of 5 bubbles
Value
4.7 of 5 bubbles
Cleanliness
4.7 of 5 bubbles
Service
4.5 of 5 bubbles
Sleep Quality

Looking for a place to stay in Cancun? Then look no further than Fiesta Americana Condesa Cancun All Inclusive, a romantic all-inclusive resort that brings the best of Cancun to your doorstep.

Cancun Fiesta Americana Resort is a romantic all-inclusive resort offering a flat screen TV, a minibar, and air conditioning in the rooms, and it is easy to stay connected during your stay as free internet access is offered to guests.

The all-inclusive resort features a concierge and room service. Plus, guests can enjoy a pool and breakfast, which have made this a popular choice among travellers visiting Cancun. For guests with a vehicle, parking is available.

Avenida Kukulkan (1.6 mi), located nearby, makes Fiesta Americana Condessa a great place to stay for those interested in visiting this popular Cancun landmark.

While visiting Cancun, you may want to try some shrimp at one of the nearby restaurants, such as Lorenzillo's, Harry's Cancún, or Puerto Madero.

During your visit, be sure to check out popular historic sites like El Rey Ruins (Zona Arqueologica El Rey) and Scorpion’s Temple, which are all a short distance from the all-inclusive resort.

We’re sure you’ll enjoy your stay at Fiesta Americana Condesa Cancun All Inclusive as you experience everything Cancun has to offer.

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Property amenities
Valet parking
Free internet
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Beach
Diving
Indoor play area for children
Wifi
Yoga classes
Fitness / spa changing rooms
Fitness classes
Sauna
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary welcome drink
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Swimup bar
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Fishing
Karaoke
Board games / puzzles
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Airport transportation
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Manicure
Massage
Pedicure
Salon
Solarium
Steam room
24-hour security
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Doorperson
Infirmary
24-hour check-in
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Blackout curtains
Air conditioning
Housekeeping
Interconnected rooms available
Room service
Coffee / tea maker
Cable / satellite TV
Bath / shower
Safe
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Flatscreen TV
iPod docking station
Complimentary toiletries
Hair dryer
Room types
Ocean view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.5 of 5 stars
HOTEL STYLE
Family
Family Resort
Languages Spoken
English, Spanish

Location

Blvd. Kukulkán Km 16.5 Zona Hotelera, Cancun 77500 Mexico
Name/address in local language
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 75 out of 100
75
Cancun Airport
Aerodromo de Playa Del Carmen
60.2 km
See all flights
4.5
4.5 of 5 bubbles16,694 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The Fiesta Americana Condesa Cancun All Inclusive is lauded for its full range of amenities and sparkling clean facilities, set against a beachfront location that guests adore. While the vibrant atmosphere and engaging entertainment are often highlighted, some guests have encountered issues with room service and lounge chair availability. Despite the friendly and attentive staff, there are reports of check-in delays and occasional housekeeping inconsistencies. Additionally, some travelers feel the resort does not provide good value, citing hidden charges and room discrepancies.
Location
Beachfront
Atmosphere
Lively
Rooms
Uncomfortable
Value
Expensive
Cleanliness
Mixed
Service
Friendly
Amenities
Comprehensive

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Detailed Reviews
_cindianaa wrote a review Jan 2025
Toronto, Canada
+1
5.0 of 5 bubbles
Our experience at Fiesta Americana Condesa was amazing. We had so much fun and the service was spectacular. Our room was always cleaned and our fridge was always stocked. Any request (e.g., extra water bottles and towels) was always received and accommodated in a short period of time. Housekeeping was always well done and the staff were always very kind and friendly. We upgraded our room on the third day (we were there for 6 nights) from sunset view to ocean view and it was worth it! The view was so beautiful and you can always sit in the balcony at any part of the day and enjoy the view.

Entertainment at the pool with Miguel and Eddy were also thoroughly enjoyed! They both make a great entertaining pair and kept the guests entertained throughout the day and evenings. One of us would get up around 8:30am to save our spot at the pool, and there was still plenty of chairs left between then and 10am. I recommend getting there earlier if you care about where you park for the day.

The beach was one of our favorite places to be. The sand was soft and plush, the beach water barely had seaweed and the water was as teal and clear as one would imagine when thinking about the ocean. There was a red flag warning for the week we were there as the waves were pretty high but nonetheless a very relaxing and pleasant experience.

The buffet had satisfactory selections but the a la carte restaurants were pretty good. Rating from the greatest to the least greatest were Italian (Rosato), Steakhouse (San Talmo) and the others we didn’t get a chance to try because we loved the Italian the most! A perk when purchasing your travel package with Costco is getting resort credits (we found out on our third day here that we were able to put the resort credit toward a meal on the menu and so we ordered their lobster, shrimp and steak meal off the menu at the Italian restaurant and it was delicious!) the Fiesta Rewards VIP buffet by the pool was also pretty decent. The omelette station was a hit. The pool and food bar also had good choices. We loved the healthy food spot (veggie and chicken fajitas were good), as well as their hamburgers and cheese quesadillas were well enjoyed by my kids.

A food place that needs its separate place is the churros and ice cream place! Paola was there to serve us everyday and she did not disappoint with her friendly and kind service. The crepe, churros and donuts with Nutella was a staple in our daily routine after we head back to our room from a day in the pool. Thank you Paola for keeping us coming back everyday!

Our experience at Fiesta was very pleasant and we have already recommended this resort to our family and friends. Thanks to our membership with Costco Canada, we landed this package with Fiesta Americana Condesa and we couldn’t be happier!
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Date of stay: January 2025Trip type: Travelled with family
Room Tip: Her tour reservation in at the a la carte restaurants at 5:30pm Wake up at 8:30am or earlier to...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gestor de Experiencia, Guest Services / Front Office at Fiesta Americana Condesa Cancun All Inclusive
Responded 6 Jan 2025
Dear guest, Thank you for your kind and detailed review of your recent family vacation at Fiesta Americana Condesa Cancún. We are delighted to know that your experience with us was filled with fun, relaxation, and exceptional service. It’s fantastic to hear that our housekeeping team met your expectations by keeping your room clean and well-stocked throughout your stay. We’re also glad you took advantage of the room upgrade to enjoy the breathtaking ocean views from your balcony. Miguel and Eddy from the entertainment team will be thrilled to know they contributed to your enjoyable poolside experience. Their energy and dedication to creating memorable moments are truly commendable, and we’re glad they helped make your stay more fun. We’re happy you enjoyed our pristine beach with its soft sand and clear waters. While the red flag warnings were necessary for guest safety, it’s great to know you still had a relaxing time by the ocean. Thank you for sharing your thoughts about the dining options. It’s lovely to hear that you enjoyed the Italian restaurant, Rosato, as well as the healthy food station and poolside offerings. Paola’s friendly and kind service at the churros and ice cream station clearly made a significant impact on your vacation, and we’ll be sure to recognize her dedication to our guests. We are thrilled that you have already recommended our resort to family and friends. Thank you for allowing us to be a part of your vacation memories, and we hope to welcome you back for many more stays to come. Warm regards, Sergio Valencia General Manager
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Hannah W wrote a review Oct 2024
Hotel's Favourite
5.0 of 5 bubbles
We have just returned from our 11 night stay at fiesta and had the most incredible stay! The service for us was the absolute highlight of the trip! Everywhere around the hotel was met by incredible service and the most loveliest friendliest staff! We wish we could have remembered all the names as every person we came across was so pleasant! A special mention to the ones we remember - Eddy and Andrew from the entertainment team! Always entertaining! No matter how many people were interacting with them and no matter the weather, they were always doing what they could to make people smile! Nayeli at the Buffett restaurant really stood out for us! She remembered our room number and family name and greeted us with the biggest smile every meal! Leanardo at the Mexican restaurant was so lovely! He was our waiter twice throughout our holiday and was only interested in how our holiday was going and what we had been up to! During our visit to the mexican restaurant, Andre was there making cocktails! The cocktails he made were delicious and it was good fun watching him make them! You could see his passion for what he was doing! He even let my husband make a cocktail!
Roberto at the Thai restaurant was very kind to us and had a smile the whole night he was serving us!
Mario kept our room clean throughout our stay and always made sure it was the most clean and tidy for us to come back to! Paola at the crepe station!! Made the most incredible crepes and always greeted us with a smile! Fernando and his team at aqua world was very knowledgable and helpful! We booked a couple of trips through these guys and they went above and beyond to try and help us and give us the most information about the trips that were available! 100% recommend the scuba diving through this company :) aqua world is a short walk from the hotel and the scuba team are also very kind and lovely and very knowledgeable and passionate about diving! And finally but certainly not the least, our waiter at the infinity pool, Elmar. Always serving with.l a smile on his face! And remembered what our favourite drinks were throughout the holiday! At times we didn’t even have to ask for another drink to be brought one :)
The service at this hotel is amazing and every member of staff are a credit to the hotel :)
Food was exceptional! Our favourite was the Thai restaurant!
Check in for us was poor. Although it was very fast, we were provided with no information on where we could find the restaurants or bars, only told to visit our room. We wasn’t informed on the QR code you use to find the map and restaurants and how to book tables. We have visited other resorts in Mexico where you are greeted with a welcome drink and given a small tour around the hotel. This for us starts your holiday off in the best way and makes the experience more personal rather than just feeling like another guest.
The evening entertainment mostly took place in the lobby bar which is quite small and not big enough to seat everybody in the hotel who wants to enjoy a drink. We watched the fire and fusion show which were both very good. If you are wanting a night filled with exciting entertainment or a vibe to pre drink for example, this is not to hotel to do it. The evenings seem quite chilled at times.

Overall, a very good hotel with amazing quality service. :)
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Date of stay: October 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gestor de Experiencia, Guest Services / Front Office at Fiesta Americana Condesa Cancun All Inclusive
Responded 13 Oct 2024
Dear Hannah, Thank you very much for taking the time to share such a detailed review of your recent stay with us! It was an absolute pleasure to have you, and we are thrilled to know that our team members made such a positive impression on your experience. We are delighted to hear that Eddy and Andrew from the entertainment team brought smiles to your family, no matter the weather. Nayeli’s personal greetings at the buffet, Leanardo’s attentive service at the Mexican restaurant, and Roberto’s kindness at the Thai restaurant will surely be recognized, thank you for your kind words about their dedication! André will also be thrilled to know you enjoyed his cocktails and appreciated the chance to create one yourself. It’s great to hear that Mario ensured your room was spotless and that Paola’s crepes were a highlight. We are glad to know that Fernando and the Aqua World team helped create fantastic excursions for you, especially with the scuba diving experience. We truly appreciate your feedback regarding check-in and evening entertainment. We are sorry for the lack of information upon arrival and understand how these first impressions can shape your holiday experience. We will be addressing these points with our front desk team to improve the check-in process for future guests. Your input on the lobby bar capacity and the entertainment vibe is also valuable as we aim to enhance our offerings further. Overall, it is wonderful to know that the quality of our food, particularly at the Thai restaurant, and the warm service from our team stood out during your stay. We look forward to welcoming you back for another exceptional holiday soon! Best regards, Sergio Valencia General Manager
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Neha A wrote a review Jan 2025
+1
5.0 of 5 bubbles
We are a vegetarian family, and after brainstorming for a while, we decided on Fiesta Condesa.
Pros: great options to snack in between without moving an inch. Everything is right there where the party is. There are food stalls throughout the resort and you can enjoy nachos, burgers, pizzas, wraps, crepe, exotic desserts, cocktails, mocktails etc etc. I cannot count how many crepes we ate, Paola was perfect in making the best mouth melting crepes.
The breakfast, lunch and dinner buffet is huge with so many food options.
The rooms are basic, I wish the bathrooms had a door. But we didn’t mind as we used to be in the pool and beachside for entire day and only return to sleep in the night. The rooms were cleaned each day and a champagne bottle was given daily with fruits. The restaurants are beautiful too, and a great combination of all cuisines.
The staff was courteous and helpful. We were able to find taxi service easily at the resort itself and there’s bus service too.
Cannot wait to come back here again and spend memorable time with family.
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Date of stay: January 2025Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gestor de Experiencia, Guest Services / Front Office at Fiesta Americana Condesa Cancun All Inclusive
Responded 4 weeks ago
Dear Neha, Thank you for sharing your wonderful experience at Fiesta Americana Condesa Cancun. It brings us immense joy to know that your family, as vegetarians, found a wide variety of delicious dining options that met your needs. Our team works hard to provide a seamless and enjoyable vacation experience, and we’re glad you appreciated the convenience of having food stalls throughout the resort. It’s delightful to hear that Paola’s crepes made a lasting impression, she truly excels at creating those irresistible treats! We’re also pleased that our buffet and restaurant offerings contributed to a memorable stay. Your feedback about the room design is noted and appreciated as it helps us enhance our guest experience. It’s wonderful that you were able to fully enjoy the pool and beach areas during the day and found your room cleaned and well-stocked for a relaxing return at night. Thank you for highlighting our courteous staff. We look forward to welcoming you and your family back soon for another unforgettable vacation filled with more cherished memories. Warm regards, Sergio Valencia General Manager
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aneil2024 wrote a review Jul 2024
1.0 of 5 bubbles
If you're looking for a vacation filled with frustration, inconvenience, and disappointment, look no further than Fiesta Americana Condesa in Cancun. This hotel epitomizes incompetence and neglect, making it a perfect example of how not to run a hospitality business.

Upon arrival, check in took us over an hour, and guests we were travelling with took over 2 hours. They had checked in with children and they had split the families rooms on different sides of the hotels. Any requests we made prior to arrival (which were done in writing numerous times) were disregarded.

Let's start with the basics: the air conditioners in our room didn't work. Another floor lost power. Despite repeated complaints to the indifferent staff, we were simply told to "deal with it" or "find another hotel." Speaking of staff, their attitude was consistently dismissive and unhelpful. It was abundantly clear that they had no interest in addressing our concerns or ensuring a pleasant stay. They say the air conditioners were not working as a result of the hurricane. However, the sorry state of the building—dripping water from ceilings, pervasive mold—told a different story. It was evident that maintenance was a foreign concept here long before any storm hit. Prior to our departure their website said that their facilities were in perfect working order after the hurricane. It had also been 3 weeks and it didn't seem like anyone was working tirelessly on it.

Information? Forget about it. Guests were left in the dark about basic things like how to make restaurant reservations, where to find essential resources, or even what time food was available.
Housekeeping was a joke. The cleaning service was wildly inconsistent: some days we got towels, other days we got nothing. The mini bar was similarly unpredictable, sometimes replenished, often not. On one memorable occasion, no cleaning service showed up at all.

Overall, Fiesta Americana Condesa in Cancun is a disgrace to the concept of hospitality. Guests are treated with contempt, basic amenities are a luxury, and cleanliness is hit or miss. Save yourself the headache and choose literally any other accommodation in Cancun. This hotel doesn't deserve your time, money, or patience.
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Date of stay: July 2024
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
2.0 of 5 bubblesLocation
2.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sergio Valencia, Director General at Fiesta Americana Condesa Cancun All Inclusive
Responded 26 Jul 2024
Dear guest, Thank you for sharing your feedback. We sincerely apologize for the issues you experienced during your stay at Fiesta Americana Condesa Cancun. It is disheartening to hear that your visit did not meet your expectations, and we deeply regret the inconvenience and frustration you encountered. Regarding your check-in experience, we apologize for the extended wait time and the oversight in room allocation for your group. We understand how crucial it is for families to be accommodated close to one another, and we will address this with our team to ensure better coordination and efficiency in the future. We are truly sorry to hear about the issues with the air conditioning and power outages, as well as the condition of the building. While the recent hurricane did impact our facilities, we acknowledge that maintenance should have been more prompt and effective. Your comments about the staff's attitude are also concerning, and we will be conducting additional training to improve our service and responsiveness to guest concerns. We regret that you were not informed about restaurant times and other essential information during your stay. We encourage all our guests to use our app for the most up-to-date information about our services and amenities. However, we acknowledge that this information should have been communicated more clearly, and we will work on improving our communication channels. Your feedback on housekeeping and minibar services highlights areas that need immediate attention. Consistency in these services is a basic expectation, and we apologize for the lapses you encountered. Please know that the comfort and satisfaction of our guests are among our highest priorities. We are taking your feedback seriously and will be making the necessary improvements to ensure a better experience for our future guests. Thank you for bringing these issues to our attention. We hope you will give us another opportunity to provide you with the exceptional hospitality we strive for. Warm regards, Sergio Valencia General Manager
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Shane DeGracia wrote a review May 2024
+1
5.0 of 5 bubbles
The experience from start to finish was superb. Decided to take a mother daughter Mother’s Day trip to Cancun and opted for Fiesta Americana Condesa. I liked the reviews I’ve read and they were as I expected.

Check-in was easy. We arrived Wednesday evening and was greeted by Kinverley(sp?) Pleasant woman. Though I must say we started off with a hitch. Her telling us our room was in the Sun Tower, when it was actually in the Sea Tower. Oddly enough, another crew member (Joshua) led us to the incorrect tower. When I showed him the paper, he directed us to the Sun Tower, but the particular room was in the Sea. Nevertheless, we made it to our room. Settled a bit, showered to get reprieve from the humidity and exhaustion from travel.

We hit the buffet. Kalmia is like any other, offering a selection for everyone. What I liked about this particular buffet is their attention to detail and their regard to their patrons. My daughter is allergic to seafood and would react if the food were cooked on the same grill as any seafood, so the servers, maitre d and the chef came to speak to us to get what she had wanted to eat and for it to be prepared elsewhere.

The room we stayed at had a balcony. Beautiful view overlooking the turquoise blue waters of Cancun. Nice little balcony to sit on for the sunrise and just take a step back from the business of the day. One thing I must say about our room is the moisture. The AC was no match to the humidity of Cancun. We slept on what felt like a wet room and our sheets and pillows felt damp. But we trudged on.

The pool was fun. The crowds were bigger when the bar was open, but there is space for everyone. Entertainment was nice too. Especially enjoyed Esteban and Melissa.

Check out time was easy too. 12 noon check out, but our pick up isn’t until 4PM, however FA will allow you to continue to use their amenities until you are picked up.

Until then.

Muchas Gracias
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Date of stay: May 2024Trip type: Travelled with family
Room Tip: As with any AI hotels with a pool, be sure to secure your spots early in the morning.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gestor de Experiencia, Guest Services / Front Office at Fiesta Americana Condesa Cancun All Inclusive
Responded 14 May 2024
Dear Shane, Thank you for sharing your recent experience at Fiesta Americana Condesa Cancún. We're delighted to hear that your overall stay was superb and that you enjoyed the attention to detail and regard for patrons at our Kalmia buffet. It's wonderful to know that our team went above and beyond to accommodate your daughter's seafood allergy. We appreciate your feedback regarding the room's moisture levels, and we apologize for any discomfort this may have caused during your stay. Rest assured, we will address this issue with our maintenance team to ensure a more comfortable experience for our guests in the future. We're also glad to hear that you enjoyed the pool and entertainment, especially Esteban and Melissa. Your kind words will be passed along to them and the rest of our team. Thank you once again for choosing us for your mother-daughter's trip. We hope to have the pleasure of welcoming you back for another memorable stay in the future. Sincerely, Sergio Valencia General Manager
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Malco84 wrote a review Jun 2023
Merseyside, United Kingdom
+1
4.0 of 5 bubbles
We had 2 rooms next door, the rooms were serviced to a good standard each day, the waters & mini bar were also replenished each day. The breakfast buffet was good, there were plenty of options including an omelet station. During the daytime there are various options for lunch/ snacks around the pool, there is a burger/hotdog station, sandwich place, seafood restaurant & also a place that serves fresh pizzas, we liked the burgers & pizzas the most! There were different themes in the buffet restaurant each evening such as BBQ theme, oriental theme, Mexican, ect, so it didn’t get repetitive, the desserts were quite poor in the restaurant, but there is a crepe place we visited for our dessert & also a coffee counter inside the shop. We all really enjoyed the food. The pool is a really good size & well kept, as it’s quite big you can avoid the loud bar area if you wish, we had no problem getting 4 sun beds together & an umbrella each day & we didn’t get up at a ridiculous time to reserve them. The daytime entertainment was quite good, they come & ask if you want to join in & if you don’t then they leave you alone! Volleyball, Zumba, beach football, Spanish lessons, bracelet making, one day they had a mariachi band & a mechanical bull which were really good. The beach is good, there is a lot of seaweed but they do have tractors each day to clear it. There is only one bar, which we thought was odd, so you have no choice but to sit through a mini disco or bingo, although there is some seating outside. There was always entertainment on in the bar which was ok, the waiters in the bar were great, Niceforno stood out, he was very attentive. The service in the hotel is brilliant, Tomas at the pool, Paula at the crepe place, the housekeepers, they all work so hard & are very friendly. The one negative I have is the shop! The prices are absolutely ridiculous, we knew the exchange rate so we were aware of how expensive things were and did not buy anything, which is a shame as my son wanted a pool inflatable, but the price was crazy! Overall I would say this was a good hotel, especially for families, we have teenagers & it suited us & it’s in a Good location! One last thing I would say that we are British & the hotel is mostly American visitors, they can be loud & quite rude but that’s not the hotels fault. Also no Tui rep at all, you have to use the app, again not the hotels fault. We had a great holiday!!
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Date of stay: May 2023
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with family
Room Tip: Book the jungle tour at the aqua world desk, don’t accept the 1st price they give, its an amazing...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sergio Valencia, General Manager at Fiesta Americana Condesa Cancun All Inclusive
Responded 20 Jun 2023
I would like to express my gratitude for the time you have taken to share this review and the valuable comments you’ve provided in it. I have no doubts that your review will be of great help to many travelers while making their decision to visit Fiesta Americana Condesa Cancun. Thank you for the warm words regarding our staff, service, food, and general atmosphere. We are looking forward to welcoming you back on many future occasions, which we will be happy to make very special for you. Sincerely, Sergio Valencia, General Manager
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Has J wrote a review Jan 2025
Detroit, Michigan
3.0 of 5 bubbles
We recently stayed at Fiesta Americana Condesa for 4 days started on Dec19, and overall, our experience was a mix of positives and negatives.

Room & Cleanliness: The room was average, but we were immediately greeted by a musty smell, likely due to mold. The pillows and sheets had an unpleasant odor, seemingly from previous residents. We had to request fresh linens upon checking in, which was promptly handled by the staff.

Food & Drinks: The food quality was also average. The juices were not freshly made but from concentrate, and the piña colada was particularly disappointing. We faced challenges with the specialty restaurants, as they were fully booked during our stay, leaving us with only two dining experiences out of the four nights. The international restaurant was hit or miss, especially for picky eaters like us. However, the poolside food options were more satisfying, with a variety of snacks like chips, tacos, wraps, etc., though the pizza was underwhelming due to its pre-made crust.

Ambiance & Surroundings: The hotel's decoration, especially around the pool, was one of the highlights. The lush coconut trees and beachside setting provided a pleasant atmosphere.

Overall: Having stayed at another 4-star hotel last year, which offered a better experience, we were somewhat disappointed with this stay, particularly given the reviews that influenced our choice. It seems opinions can vary widely, and while we found certain aspects lacking, it was still an experience with both good and bad moments.

We hope this review helps future travelers make a more informed decision.
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Date of stay: December 2024
2.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
2.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gestor de Experiencia, Guest Services / Front Office at Fiesta Americana Condesa Cancun All Inclusive
Responded 3 weeks ago
Dear guest, Thank you for taking the time to share your experience with us in such detail. We appreciate your honest feedback and are truly sorry that your stay did not fully meet your expectations. Regarding the room and cleanliness, we regret that the initial state of your room did not meet the high standards we strive for. The smell and issues are unacceptable, and we sincerely apologize for this inconvenience. While we are glad that our staff promptly addressed your concerns, we will reinforce our cleaning protocols to prevent such issues in the future. For the food and drinks, we are disappointed to hear that the quality of some options, did not meet your expectations. Your comment about the specialty restaurants being fully booked is also noted; we are actively reviewing our reservation system to better accommodate all guests. On a positive note, we are pleased that you found satisfaction in the poolside food options, though we will work on improving the quality of the pizza and other offerings. We are delighted that you enjoyed the ambiance and surroundings. These elements are central to the relaxing experience we aim to provide, and we are glad they stood out positively for you. While we are sorry to hear that this stay did not compare favorably to your previous experiences, we value your constructive criticism and will use it to make improvements. We hope you might consider giving us another opportunity in the future to provide the exceptional experience you deserve. Kind regards, Sergio Valencia General Manager
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Kathryn B wrote a review Dec 2024
Gardena, California
5.0 of 5 bubbles
We recently had our Wedding at the Fiesta Americana Condesa Cancun. It was absolutely MAGICAL. Our planner, Cecilia, was wonderful and catered to our every need leading up to the wedding, the day of, and throughout our stay. We planned the whole thing in about 6 months and with Cecilia's help it turned out just how we had envisioned.

The resort itself is beautiful, very clean and modern, and lots of great restaurants. Our favorite was the Thai restaurant, we ate there almost every day. The buffets were also great, my husband's Hispanic family said they had the best taco's there. The ceviche spot was another favorite of ours. All in all the food was delicious every place we tried. Our room for the wedding week was an ocean front suite. It was well stocked (mini bar, plenty of waters and towels), it was cleaned thoroughly every day and we even received a welcome decoration on the bed with hearts and two kissing people, made out of colored rice. It was really special.

Our wedding was held at the Gazebo deck, right off the ocean with the absolutely stunning turquoise blue water in the background. Our wedding photos look like they're from a magazine! The entire day felt unreal with how beautifully the ceremony and reception were set up.

The resort had fun activities every day, which was perfect for all my guests that stayed there for the wedding weekend. Being an all-inclusive resort, the drinks and food were endless, and very very good. We even used the room service a few times which they set up very nicely each time, with a vase of flowers. The spa is also great, we received massages on the beachside and the treatment included sauna, steam room, cold plunge and hot tub. We felt extremely taken care of the entire weekend and following the wedding.

All and all, it was the perfect weekend, and we are so glad we decided on a destination wedding at the Fiesta Americana Condesa. Thanks again to Cecilia especially, and all the staff at the resort for making this the most memorable and fun week of our lives.
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Date of stay: November 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
Room Tip: We used USA transfers, to and from the airport. They were very professional.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gestor de Experiencia, Guest Services / Front Office at Fiesta Americana Condesa Cancun All Inclusive
Responded 9 Dec 2024
Dear Kathryn, Thank you for taking the time to share your unforgettable experience with us at Fiesta Americana Condesa Cancún. We are deeply honored that you chose our resort to celebrate such a magical and significant occasion as your wedding. It brings us immense joy to know that Cecilia, your wedding planner, played such an instrumental role in making your vision come to life. Her dedication and attention to detail are truly remarkable, and we are thrilled that she was able to make your day as perfect as you imagined. We’re delighted that you enjoyed the beauty of our resort, its cleanliness, modern design, and culinary offerings. Hearing that Thai Kunn restaurant, buffets, and cevicheria were favorites of yours and your guests warms our hearts. We are especially pleased that the tacos impressed your husband’s Hispanic family, what a wonderful compliment to our chefs! The Gazebo deck is indeed a breathtaking venue, and we’re thrilled that the turquoise waters and stunning backdrop added to the magic of your wedding day. Knowing that your photos turned out like something from a magazine makes us so proud. It’s fantastic to hear that your guests enjoyed the daily activities and all-inclusive amenities. From the endless food and drinks to the spa treatments, we’re glad every aspect contributed to an exceptional experience for your group. On behalf of Cecilia and the entire team, thank you for allowing us to be part of your celebration. We wish you a lifetime of happiness and look forward to welcoming you back to relive the memories of this special time. Warm regards, Sergio Valencia General Manager
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Ash8160 wrote a review Jan 2025
Southend-on-Sea, United Kingdom
+1
5.0 of 5 bubbles
We are currently staying at the Fiesta Americana Condesa and nearing the end of our 14 night stay. I’d highly recommend this resort as a good all round resort with fantastic staff.

Room - We booked a premium club room and upon checking in we requested a balcony. They did try to upsell us ocean views etc but we are happy with the lagoon view (it’s pretty spectacular as it is) and we were given a room on the 8th floor. Technically this did have a balcony however it’s about 6 inches deep so not big enough to stand or sit on, however you can open the doors. Apparently the room we were originally allocated would have just had windows with no doors at all. Some nights we’ve had a turn down service, but most nights we have not. I’m not sure on why this is?
We were also promised a fruit bowl on arrival and chose strawberries as our in room treat. We received neither of these.

Food - We haven’t been able to find any fault with the quality of food here. It’s all been incredible and the waiters in the restaurants are all attentive and polite.
I will point out that some restaurants are closed on certain nights and there should be something to tell you what this is. The online portal guide states some are open when they aren’t (for instance Kambu says it serves breakfast but it does not).
It would also be good to know what the buffet cuisine will be each evening in advance to help you plan what you’d like to eat.
Some mornings there’s been a long queue for breakfast and we’ve had to wait 20 minutes to get seated. Perhaps Kambu being closed has caused these long lines?
We were told at check in that we have a private breakfast included with our room type once during our stay but when we went to arrange this no one can guide us on how to sort this. Not sure what’s happened here but it was disappointing that you are promised one thing and it’s not delivered.

Entertainment - Theres always something happening throughout the day and all of the team are great, however a big shout out to Isaac & Alexander on the entertainment team who both go above and beyond in their duties. Both always make a point of saying hello every morning and are great at getting everyone involved in all the activities.

Pool - The pool area is great with a massive heated pool on the lower level and a smaller one on the upper level. There is a waiter service that comes to your sunbeds. I’d like to say thanks to Niceforro and JJ for the great service here!

Staff seem to always be cleaning and doing touch ups to keep the place in top condition which is great to see.

Miguel on the excursions desk was full of great advice and super helpful! Also Paloma who sells tickets for CocoBongos was great in sorting us tickets for an unforgettable night out!

Overall a fantastic resort hotel with great staff, great food and superb facilities. Despite the few issues mentioned above, this resort is still spectacular. We will most certainly be returning at some point in the future!
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Date of stay: January 2025Trip type: Travelled as a couple
Room Tip: Sunset view is a lovely view even though it’s not the ocean.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sergio Valencia, Director General at Fiesta Americana Condesa Cancun All Inclusive
Responded 2 weeks ago
Dear guest, Thank you for taking the time to share such a detailed review of your long stay with us. We are delighted to hear that you had a fantastic experience and that you found our staff, facilities, and dining options to your satisfaction. We appreciate your feedback regarding your room. While the premium club rooms with lagoon views offer a stunning perspective of the Nichupté Lagoon, we understand that expectations regarding balconies can vary. We apologize for any confusion regarding the size of the balcony and the turn-down service, which is usually provided on a rotating schedule. Additionally, we regret the oversight regarding the fruit bowl and strawberries you were promised upon arrival. This is certainly not the level of service we strive for, and we will address this with our team to ensure such details are not overlooked in the future. Regarding the dining experience, we are thrilled that you enjoyed the quality of our food and the attentiveness of our waitstaff. However, we recognize the need for clearer communication regarding restaurant operating hours and buffet themes. Your suggestion about a schedule indicating which restaurants are closed on certain days is excellent, and we will review how we can make this information more accessible to guests. We also apologize for any inconvenience caused by the breakfast wait times and the private breakfast that was promised but not properly coordinated. Your feedback is invaluable, and we will work to improve these areas. It is wonderful to hear that you enjoyed the entertainment options and that Isaac and Alexander made your experience even more memorable. Our entertainment team takes great pride in creating a fun and engaging atmosphere, and we will be sure to pass along your kind words to them. We are also pleased that you had a great time at our pool areas and that Niceforro and JJ provided excellent service. Our staff members work tirelessly to maintain the resort in top condition, and your acknowledgment of their efforts is greatly appreciated. While we regret that certain aspects of your stay did not meet expectations, we are grateful for your constructive feedback. We will take your comments into account as we continue striving for excellence. It would be an absolute pleasure to welcome you back in the future for an even better experience. Warm regards, Sergio Valencia General Manager
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mackmarr186 wrote a review Dec 2023
1.0 of 5 bubbles
I am mainly concerned by the fact that despite the hotel’s promise at the checking in that they will do everything possible to ensure they have the correct room type ready, they assigned a dirty room to me with a shower drain that was blowing water out of the duct. (The pictures were shared with Costco travel at the time of travel) not only was the room unclean, it lack the amenities that should come with a desk, a lamp and a mirror. Moreover, the toilet seat had urines left over from the previous guest.

These are the amenities that should be included for this room type according to their official website.

They then asked me to wait for four hours until 7:30 PM on Dec 18th to assign me to another room that is a bit more clean but they took away all the benefits that comes with the Fiesta Club room type including the daily desserts and the daily fruit bowls. The room type we booked which is a Fiesta Club room should include those.

The front office manager threatened to kick us out of the property for complaining about the cleaning issues. That was the rudest thing I had to deal with. Their hotel operator line was always on hold which is why even Costco travel assistance can’t really help me with anything during my stay, their call was forever being put on hold by the hotel.
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Date of stay: December 2023
1.0 of 5 bubblesValue
1.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sergio Valencia, Director General at Fiesta Americana Condesa Cancun All Inclusive
Responded 3 Jan 2024
Dear Mackmarr186 Thank you very much for taking the time to share your comments about your recent visit to Fiesta Americana Cancun. We understand your frustration with the cleanliness issues and lack of amenities in your room. For us it is extremely important to receive feedback from our guests as this is how we improve and make each visit an unforgettable experience. We regret to know that during your stay the service provided by one of our collaborators was not up to your expectations, without a doubt we understand that this is a fact that can leave a bad experience during anyone's vacation. We will address these issues with the corresponding area to ensure this does not happen again in the future. Thank you for bringing this to our attention and we value your feedback. We hope that you continue to choose Cancun as your vacation destination and that we have the opportunity to welcome you again in the future and change your perception of our resort. Sincerely Sergio Valencia General Manager
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Answer from laurence t
2 contributions2 helpful votes
We were there December 19-24, 2024 and it was great
Chicago, Illinois1 contribution
Depends on the actual room itself. Ours did not have a balcony, but I would ask the concierge to adjust the room to have a balcony upon arrival. In hopes that they have the availability for it
occams-razor asked a question Jun 2024
Antioch, Illinois87 contributions69 helpful votes
Someone mentioned not all rooms have wifi. Do all rooms (and lobby) have free wifi? Thanks!
Answer from Travelovich
Cancún, México348 contributions87 helpful votes
I hope it’s not too late. There is WiFi within the building, in the pool area it’s slow and sometimes it’s zero connection because of the number of peopl trying to get connected. In the rooms, lobby, restaurants works fine.
S H wrote a tip 11 Feb
1 contribution
5.0 of 5 bubbles
"Pool chairs get taken super fast and early. Always almost gone by 7am."
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Haley P wrote a tip 7 Feb
1 contribution
4.0 of 5 bubbles
"Make sure to save your pool spot early. Make sure to bring small bills to tip the staff through the hotel, they truly go above and beyond!"
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Mina S wrote a tip 7 Feb
Michigan27 contributions8 helpful votes
5.0 of 5 bubbles
"Just enjoy the time and this amazing resort and people "
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Nicole Z wrote a tip 6 Feb
1 contribution
5.0 of 5 bubbles
"Rooms are a bit humid, but overall very comfortable Pools do get crowded pretty fast. Towel system could use a little update"
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Maggie H wrote a tip 3 Feb
6 contributions
5.0 of 5 bubbles
"Make sure to go see Paola for Nutella crepes! She is the sweetest & it’s the perfect afternoon treat with a cup of coffee or capuchino."
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PRICE RANGE
₹30,919 - ₹46,031 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
fiesta americana condesa cancun all inclusive hotel cancun, fiesta americana cancun, cancun fiesta americana resort
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
507
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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FIESTA AMERICANA CONDESA CANCUN ALL INCLUSIVE - All-inclusive Resort Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about Fiesta Americana Condesa Cancun All Inclusive
Which popular attractions are close to Fiesta Americana Condesa Cancun All Inclusive?
Nearby attractions include Chicabal Sunset Club (0.4 km), Extreme Games Cancun (0.4 km), and Ginza Night Club (0.4 km).
What are some of the property amenities at Fiesta Americana Condesa Cancun All Inclusive?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Fiesta Americana Condesa Cancun All Inclusive?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Fiesta Americana Condesa Cancun All Inclusive?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Fiesta Americana Condesa Cancun All Inclusive?
Yes, valet parking is available to guests.
What are some restaurants close to Fiesta Americana Condesa Cancun All Inclusive?
Conveniently located restaurants include Restaurante Sakura, Restaurante Benazuza, and Restaurante Italian Dos Lunas.
Are there opportunities to exercise at Fiesta Americana Condesa Cancun All Inclusive?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Fiesta Americana Condesa Cancun All Inclusive have airport transportation?
Yes, Fiesta Americana Condesa Cancun All Inclusive offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Fiesta Americana Condesa Cancun All Inclusive?
Yes, dry cleaning and laundry service are offered to guests.
Does Fiesta Americana Condesa Cancun All Inclusive offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Fiesta Americana Condesa Cancun All Inclusive?
The staff speaks multiple languages, including English and Spanish.
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