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Ambiance Suites Cancun

Avenida Tulum No 227 Supermanzana 20, Cancun 77500 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
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Free cancellation until 13/04/22
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Free cancellation until 12/04/22
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (176)
Room & Suite (265)
Dining (41)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 20/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 20/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#79 of 269 hotels in Cancun
Travellers' Choice
Ambiance Suites Cancun is a centrally located hotel suitable for business travelers and vacationers. It is located on the main avenue of the downtown area, which leads to the airport and the Riviera Maya. A few steps away you will find Plaza Las Americas, the city's largest shopping center, and behind this is the Malecón area, a recent development next to the Nichupté Lagoon, with areas to walk and breathe fresh air. The hotel has an outdoor swimming pool, international restaurant, business center and meeting rooms. Free WIFI in all suites, microwave, servibar and coffee maker, ideal for extended stays in Cancun. In addition, it has a beach club to enjoy more your visit to this Caribbean paradise.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Business Centre with Internet Access
Outdoor pool
Coffee shop
Car hire
Conference facilities
Meeting rooms
Baggage storage
Non-smoking hotel
Sun terrace
24-hour front desk
Express check-in / check-out
Ironing service
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Room features
Air conditioning
Room service
Coffee / tea maker
Flatscreen TV
Bath / shower
VIP room facilities
Wake-up service / alarm clock
iPod docking station
Hair dryer
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Room types
Non-smoking rooms
Family rooms
Good to know
Centrally Located
Languages Spoken
English, French, Spanish, Italian


Full view
86Good for walkers
Grade: 86 out of 100
48Restaurantswithin 0.5 km
3Attractionswithin 0.5 km
606Reviews35Q+A55Room tips
Traveller rating
  • 266
  • 227
  • 74
  • 21
  • 18
Time of year
Traveller type
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Selected filters
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Popular mentions
Gustavo Saviett... A wrote a review Dec 2021
Colonia del Sacramento, Uruguay12 contributions6 helpful votes
We spent two nights in this hotel and had a great experience. The room, lobby, restaurant and other premises were very clean. I also witnessed the staff spraying chemicals at night due to Covid. The staff were friendly and helpful. I had to work and the internet was fast at the room. There are excellent restaurants nearby. It was a great option among hundreds of other places I was searching.
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Date of stay: November 2021
melb0u wrote a review Oct 2021
Berlin, Germany4 contributions
This hotel is the best I have visited in Mexiko. The price is really good for what you get - pretty modern and very comfortable clean rooms which is sometimes hard to find. The hotel manager daniel is super helpful and his English is perfect - in general the staff is super friendly and welcoming you can ask them about anything. All the health restrictions are taken very seriously which is super good there is a hand sanitizer everywhere and a fever test at the check in. Food tastes amazing as well and they have a great outside area with a pool where you can tan and relax. All the Cancun happening is really close and walkable. I hopefully will come back very soon.
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Date of stay: October 2021Trip type: Travelled solo
FELIANA C wrote a review Aug 2021
Paris, France18 contributions
I needed to canceled the stay because of Covid I told them 15 days before the stay they don't want to refund, rude replies pretended they don't understand the current pandemic situation. Whereas other hotel did even with short notice. Sorry to this, please avoid people who take advantage from other bad luck. Thanks
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Date of stay: August 2021Trip type: Travelled as a couple
TheNextTripBlog wrote a review Apr 2021
14 contributions7 helpful votes
We stayed here for 3 night and on our third night woke up in the middle of the night because we had BED BUGS!!! They had bitten us and we saw them crawling on the bed. We understand that bed bugs can happen. HOWEVER, the way we were treated was unacceptable. We went to the front desk immediately (at 4am) and they came upstairs, confirmed there was an infestation and gave us a new room. The next morning we talked to the manager and they accused us of bringing the bed bugs in. Further, they said they could pay for our laundry (which here in Mexico is $15 USD) and reimburse us for one night if we sign an agreement to not leave any reviews on any platforms. We were appalled by this behavior of the management and didn’t sign. We have never in our lives been treated this poorly! Bed bugs can happen in any hotel - but the way we were treated was unacceptable! DO NOT STAY HERE! We also have evidence that we did not bring the bed bugs in. The infestation had adults, eggs, and young bed bugs. Bed bugs take 7 weeks to hatch so whenever there are young ones, it is a clear sign that the infestation has been there for at least 7 weeks.
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Date of stay: March 2021
Sleep Quality
4 Helpful votes
James P wrote a review Feb 2020
14 contributions15 helpful votes
We have eaten twice here since they closed the restaurant in the evenings in the Oasis hotel across the road. The food is the simple food that I like here in Mexico. Chicken, fish, beef, pasta at good prices. The service was great when the place was nearly empty but not so good when they had a group for dinner.
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Date of stay: February 2020
1 Helpful vote
Response from Traveler786152, Gerente at Ambiance Suites Cancun
Responded 19 Feb 2020
Hello James! Thank you very much for your visit. We are glad you liked the food. We will work more with our service to make it the best even if it is full. See you soon! :)
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$53 - $87 (Based on Average Rates for a Standard Room)
ambiance hotel cancun
MexicoYucatan PeninsulaQuintana RooCancun
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Frequently Asked Questions about Ambiance Suites Cancun
Which popular attractions are close to Ambiance Suites Cancun?
Nearby attractions include Plaza de Toros Cancun (0.5 km), Cinepolis 4DX Plaza las Américas Cancún (0.4 km), and Last Night Bachelorette Party (0.4 km).
What are some of the property amenities at Ambiance Suites Cancun?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Ambiance Suites Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Ambiance Suites Cancun?
Guests can enjoy free breakfast and an on-site restaurant during their stay.
Is parking available at Ambiance Suites Cancun?
Yes, free parking is available to guests.
What are some restaurants close to Ambiance Suites Cancun?
Conveniently located restaurants include Pizzeria Luna Rossa, Patravali, and Irori.
Are there opportunities to exercise at Ambiance Suites Cancun?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Ambiance Suites Cancun have airport transportation?
Yes, Ambiance Suites Cancun offers airport transportation for guests. We recommend calling ahead to confirm details.
Are pets allowed at Ambiance Suites Cancun?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Ambiance Suites Cancun offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Ambiance Suites Cancun?
The staff speaks multiple languages, including English, Spanish, French, and Italian.