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Moon Palace The Grand - Cancun

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Carretera Federal 307 Km 340 Cancun-Chetumal, Cancun 77504 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Hotel direct offer!Package deal
Lock in the lowest price from these sites
Official websiteUS$ 717
PricelineUS$ 748
Hotels.comUS$ 718
TripadvisorUS$ 718
Booking.com
travelup.comUS$ 1,478
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
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Dining (1746)
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
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Updated 17/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Moon Palace The Grand - Cancún
Updated 17/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 279 hotels in Cancun
Location
Cleanliness
Service
Value
Located on Cancun's tranquil south shore, ten minutes from the airport, this luxury all-inclusive resort offers more than 1,000 accommodations offering double whirlpool tubs, 24-hour room service, top-shelf drinks, free WIFI, CHI-branded amenities, aromatherapy and pillow menus, and complimentary calls to Continental US, Canada, and landlines in Mexico. Over-the-top amenities are included for everyone, including the state-of-the-art Playroom, complete with bumper cars; a huge variety of upscale dining options and bars, not to mention world-class entertainment and nightlife. With the added indulgences of an Awe Spa® for hard-core pampering, an incredible Bowling Alley, and the Jack Nicklaus Signature Golf Course within nearby reach, Moon Palace The Grand has endless options for wholehearted enjoyment, and much more.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Bicycle rental
Babysitting
Valet parking
Wifi
Hot bath
Lazy river
Pool / beach towels
Infinity pool
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Golf course
Tennis court
Water park
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Free airport transportation
Airport transportation
Shuttle bus service
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Salon
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Shops
Sun umbrellas
ATM on site
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Additional bathroom
Housekeeping
Private balcony
Minibar
Refrigerator
Flatscreen TV
Room service
Safe
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
Spanish
Hotel links
Special Offer:Package deal
11066Reviews1965Q+A100Room tips
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Popular mentions
John W wrote a review Yesterday
Riverton, Utah5 contributions3 helpful votes
We returned to the Moon Palace Grand for the second time and brought our entire family this time, including kids and grandkids. Four rooms close to multiple pools, the massive water park, and the beach. The property is huge, but easily accessible thanks to the large golf cars constantly moving about to take guests anywhere they desire to go. The property is always spotlessly clean, well maintained, and the best part of the stay, once again, was the 'over the top' service from the entire staff at Moon Palace. Every staff member treated us with smiles and 'my pleasure' at every turn. Two staff member specifically went above and beyond to provide us with their full attention and service: Jesus Chavira in Guest Services and Concierge Itzel Rosas Granados. If I could hire both of these superb staff members, I would. Thanks to both of them. We knew how to make reservations for restaurants (due to our prior stay) and we enjoyed as many of the outlets as we could during our 5--day stay. The staff at the breakfast buffets are always very helpful and attentive. We would do the trip all over again and return to the Moon Palace Grand over and over. Thank you for making our time together as a family exactly what we had hoped for.
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Date of stay: October 2021
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Joan T wrote a review Jun 2021
Southold, New York6 contributions18 helpful votes
Hotel's Favourite
My family and I traveled to Cancun (Moon palace) last wk 6/6/21 - 6/13/21. The resort is very conscientious regarding Covid. I had no fears about "catching" it. The staff were wonderful, especially at the Grand: Somelier Mauricio, Juan Jose Ramirez, Norma Angelica and Miguel (concierge at the diamond pool.) I will be back.
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Date of stay: June 2021
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6 Helpful votes
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Response from social media Palace Resorts, Propietario at Moon Palace The Grand - Cancún
Responded 14 Jun 2021
Dear JoniTork; Thank you for choosing The Grand at Moon Palace Cancun. It is great to read your positive review, we thank for taking the time to share it with us, we are pleased that you enjoyed our facilities and services. We very much appreciate your recommendation and we hope to see you again. Best Regards, Cesar Fallardi Operations Director The Grand at Moon Palace Cancun
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Sara C wrote a review 21 Oct
1 contribution
This is officially our home away from home. Amazing service from beginning to end. The restaurants serve delicious cuisine and the service is excellent no matter where you go. Highly recommend Casa Mia and La Cantina which are on the grounds. The manager, Angelica, took great care of us and made sure our experience was excellent. Our bartender, Benjamin, made out of this world margaritas and our servers, Sergio, Damian, merida, and Maria were kind and efficient. Best place ever!
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Date of stay: October 2021Trip type: Travelled with family
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Response from Le Blanc Spa Resorts, Dueño at Moon Palace The Grand - Cancún
Responded yesterday
Dear saracN5639DV, It makes us very happy to receive your quite positive comments and discover you had an enjoyable vacation experience during your stay at Moon Palace The grand. Your satisfaction is the most important to us and our main goal, and nothing pleases us more than learning it was successfully achieved during your visit. We will congratulate our staff, especially Angelica, Benjamin, Sergio, Damian, Merida and Maria. Thank you for your review, we hope to welcome you back soon. Best regards, Fernanda E-concierge
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Richardo wrote a review 21 Oct
Bushkill, Pennsylvania84 contributions70 helpful votes
We Usually travel twice a year to the Amazing The Grand Moon Palace. I will write one review for all. Since my may trip I saw few improvements as I will detail below my pros and cons but overall excellent place to visit. I want to thank everyone from the waitress, bartenders, night club girls and security, bell boys, golf car drivers, pool concierges, Spa staff and masseuse, The Mariachis with Adriana and dancers, Michael Jackson and dancers, The Grand Journey and waitress y and everyone who works entertainment, caribeño Friday Dancers and Capitan and Chefs. Thank You without THEM The Grand would not be the Majesty the Grand Moon Palace. We are very fortunatenly to be a White Diamond member (hopefully one day soon to be a Resident) however here are my Cons after speaking with Resident experience and new White Diamonds and Diamonnds experience too.. Cons: Butler: Sadly I can not posted all these comments on your App. I ask for help as I couldn't get the help I need from her as she told me to no worry about just skip the loggin. Spa: Where is the Diamond or Resident lane or better VIP bcos while we were on line waiting to be check in and check our temp and gel on our hands the new people which are a lot just walk in, not sure if they know they need to check their temp or apply Gel on their hands. Buffet the Grand: as Diamond Member thought we will had a designated area to be sitting but worst was food area I had people cutting us off to get omeletes as there is not order, for my 3rd time is a very dissorganize in the food area. Bus for the excursions: While taking a Trip to Beach Palace and Playacar there is not VIP difference while you investing a lot on the Diamond membership where is our benefits? Waitress: I felt bad as I didn't mentioned on my may review as I didn't know this. I saw waitress runing on their lunch hour but if they are in Cusco, Olimpic pool, Grill Pool or Caribeno Pool is a bit far little they don't have time to make line and eat and run back. I feel that they should deserve a bit more time for them to enjoy their lunch as they treat all of us with excellent service. I know the Moon Palace The Grand care of everyone who works for them. Pro: Tacos: Host Fernando and waiter Jose remember us from prior year and always serve us with thier proffesionalism Casa Mia: Dinner Capitan Jesus and waiter Damian Breakfast Caiptan Jesus, waitres Jean and Daniel Diamond Pool: Pool concierge Fernando, Luis and supervisor Israel they remember us from prior years again excellent service Momo: Waiter Ignacio and Adrian Cusco: Capitan Ernesto, Chef Ricardo, waitres Jacqueline and Omar Pool Unique: Pool Concierge Luis set up the cabin and made us feel comfortable and waitres Felipe, Marvin Lobby Grand: Laura and Amelia Habibi: Dinner Host Belen and waitres Janet Bfast Capitan Susana, waitres Janet Carol and Victoria We were extremely happy to see the captain Susana in other areas and we wish her best of luck. Playacar Bus Driver Victor host Rafael Pool concierge Ignacio Happy to see him getting promoted from lifeguard, Capitan Arlettle, Lifeguard Gilberto, waitress Perla, Lucelly and Sylvia Arreciferi: waitress Juan Sky Bar: Barteneders Edgar, Adri an, Paul I miss Rocio the whole week. Disco Noir: Krystel, Alexander Best service and very attentive with All guest and us. Caribeño: Dinner Capitan Carolina Host Fernando, cooker Jose Luis waitress Gustavo and Beatriz Breakfast: Captain Carolina Host Elisa and Judith waitres Ernesto Jade: Chef Daniela, Capitan Susana, host Mayelli waitress Luis and Erik Disco Unique Night Club: Kristel, Karina and Kenia, Kristel awesome service Kristel from Noir as well gave us excellent service. Security from Noir and Unique: Juan Luis, Miguel, Joel, other who first time keep both places safe and in order Thank you for taking care of us. As in my prior experience was not good there. The Grand buffet: waitres Floriano and Juan Area Diamond entrance: Bartender Vincente, Jonathan, waitres Isabela and gabriela, Isabela and Vincente knows their drinks my mom wasnt feeling well she told them but they got a great drink believe it or not she felt much better after drinking Fernet Branca with sprite, Beach Palace: Captain Ivan, Pool Concierge Felix, Lifeguard Keili, waitrer Sergio Tapas: Waitress Gladys JC Steak House: Waitress Hugo and Ashley AWE SPA: Adding everyone who took care of us this time, including my mom, dad, fam members Massaus: Maria Vivian canul, Briseyda Altamirano, Montserrat Rosales, Hilda Uribe, Lorena Patricia and Gabriela Reyes Mani and Pedi: Alenjandria Cervera and Lourdes The Grand Journey: Horacio and their Staff amazing show wishing them all 🙌 Diamond Golf car: Florencio was the only driver who clean the golf car after getting new Diamond Members Guest service: Raul has known us for while every time we arrived at the lobby if he is there he always take the time to salute us. Now we got Nidia she was great and smiling very helpful with some tips. Driver to the airport Diamond Out Cipriano On my way in the Driver was rude and forgot to get his name All we can said is Thank you everyone who made us feel safe, care, loved, appreciated and comfortable in each area. Everyone deserves our most sincere gratitude to you all and your families.🙏🙏
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Date of stay: October 2021
Value
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Room Tip: Like the 87 and 93 by the waterview
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Blondie307 wrote a review 20 Oct
Cary, North Carolina77 contributions51 helpful votes
We went last year after going to multiple other resorts in the area - compared to Finest Playa Mujeres and Hyatt Ziva - this resort comes up way short. The only highlight was the staff in the speakeasy bar. Will not return.
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Date of stay: December 2020
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PRICE RANGE
US$450 - US$861 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
1316
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Frequently Asked Questions about Moon Palace The Grand - Cancún
Which popular attractions are close to Moon Palace The Grand - Cancún?
Nearby attractions include Xoximilco Cancun by Xcaret (3.4 km), Wet'n Wild Cancun (5.4 km), and Ventura Park (5.4 km).
What are some of the property amenities at Moon Palace The Grand - Cancún?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Moon Palace The Grand - Cancún?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Moon Palace The Grand - Cancún?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Moon Palace The Grand - Cancún?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Moon Palace The Grand - Cancún?
Conveniently located restaurants include Los Caporales, Manglar Buffet Restautant, and Bugambilias.
Are there opportunities to exercise at Moon Palace The Grand - Cancún?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Moon Palace The Grand - Cancún have an airport shuttle?
Yes, Moon Palace The Grand - Cancún offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Moon Palace The Grand - Cancún?
Yes, dry cleaning and laundry service are offered to guests.
Does Moon Palace The Grand - Cancún offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Moon Palace The Grand - Cancún?
Many travellers enjoy visiting Zona Arqueologica El Rey (12.1 km).