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Moon Palace The Grand - Cancun

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Carretera Federal 307 Km 340 Cancun-Chetumal, Cancun 77504 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Hotel direct offer!30% off room rate
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Hotels.comUS$ 703
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
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Updated 17/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Moon Palace The Grand - Cancún
Updated 17/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 272 hotels in Cancun
Located on Cancun's tranquil south shore, ten minutes from the airport, this luxury all-inclusive resort offers more than 1,000 accommodations offering double whirlpool tubs, 24-hour room service, top-shelf drinks, free WIFI, CHI-branded amenities, aromatherapy and pillow menus, and complimentary calls to Continental US, Canada, and landlines in Mexico. Over-the-top amenities are included for everyone, including the state-of-the-art Playroom, complete with bumper cars; a huge variety of upscale dining options and bars, not to mention world-class entertainment and nightlife. With the added indulgences of an Awe Spa® for hard-core pampering, an incredible Bowling Alley, and the Jack Nicklaus Signature Golf Course within nearby reach, Moon Palace The Grand has endless options for wholehearted enjoyment, and much more.
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Special Price:30% off room rate

Location

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Carretera Federal 307 Km 340 Cancun-Chetumal, Cancun 77504 Mexico
Name/address in local language
Getting there
Cancun Airport7 kmSee all flights
Aerodromo de Playa Del Carmen47 kmSee all flights
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10997Reviews1943Q+A100Room tips
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Popular mentions
mccoydenise wrote a review 15 Sep
San Francisco, California1 contribution1 helpful vote
I won this trip on the Wendy Williams Show and it was amazing! It gave me the Disneyland Effect: attention to detail, excellent customer service, food outstanding, shows so authentic and safety was a must!!! I loved it! I’ve never been to an all inclusive resort and l plan to come back and go to the sister resorts! So blessed!!
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Review collected in partnership with this hotel
Date of stay: August 2021
1 Helpful vote
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Response from social media Palace Resorts, Propietario at Moon Palace The Grand - Cancún
Responded today
Dear mccoydenise; It has been a pleasure to welcome you at Moon Palace The Grand-Cancun. We appreciate the time you took in sharing your fabulous comments, we are pleased to read that you enjoyed an extraordinary stay with us. We remain at your service and we look forward to welcome you back soon. Warm Regards, Fernanda Rodriguez E-Concierge
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Joan T wrote a review Jun 2021
Southold, New York6 contributions17 helpful votes
Hotel's Favourite
My family and I traveled to Cancun (Moon palace) last wk 6/6/21 - 6/13/21. The resort is very conscientious regarding Covid. I had no fears about "catching" it. The staff were wonderful, especially at the Grand: Somelier Mauricio, Juan Jose Ramirez, Norma Angelica and Miguel (concierge at the diamond pool.) I will be back.
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Date of stay: June 2021
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5 Helpful votes
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Response from social media Palace Resorts, Propietario at Moon Palace The Grand - Cancún
Responded 14 Jun 2021
Dear JoniTork; Thank you for choosing The Grand at Moon Palace Cancun. It is great to read your positive review, we thank for taking the time to share it with us, we are pleased that you enjoyed our facilities and services. We very much appreciate your recommendation and we hope to see you again. Best Regards, Cesar Fallardi Operations Director The Grand at Moon Palace Cancun
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Felicia S wrote a review 15 Sep
Elmwood Park, New Jersey12 contributions4 helpful votes
+1
This review is long overdue. our wedding was 8/6/21 we stayed 8/4-8/9. We were initially scheduled for 2020 but due to the pandemic, we had to move it to 2021 in which they made it a smooth transition by allowing us to keep the exact same date! I will admit that we were a little worried during the planning process being that communication was only via email. and we were not getting instant replies, sometimes days would go by. Cristina was my wedding coordinator and point of contact. Although the communication wasn't great Once we arrived they exceeded our expectations Everything was perfect!! I literally have no complaints when it came to the outcome of my wedding. we did the ceremony under the gazebo and our reception was on the rooftop (amazing view nice breeze) I highly recommend the light-up dance floor!!! it looks amazing in pictures! I highly recommend the photo booth...it came with silly accessories and the resort sends you all of the photos that everyone took. The hotel itself....the images just don't cut it!!! This resort literally has something for everyone! from 1-80 years old, plus an adults-only pool!! I recommend the swim-up room. We would order room service, smoke 420, and then hop in our own pool in the AM/PM!!! The staff is so wonderful: JJ, Oscar, Miguel, Manio, Uesus, Susana, Manuel, David, Estefania (Bodas) Thank you so much for making our special day so amazing!!
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Date of stay: August 2021
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Room Tip: swim up room are amazing!
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4 Helpful votes
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Response from social media Palace Resorts, Propietario at Moon Palace The Grand - Cancún
Responded today
Dear Feliciamichellehowar; It was an honor to welcome you to celebrate such a special occasion at Moon Palace The Grand- Cancun It makes us very happy to receive your quite positive comments and discover you had an enjoyable vacation experience during your stay with us. Your satisfaction is the most important to us and our main goal, and nothing pleases us more than learning it was successfully achieved during your visit. Thank you for your feedback and preference! Warm regards, Fernanda Rodriguez E-Concierge
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Leigh Montes De Oca wrote a review 15 Sep
New Jersey12 contributions5 helpful votes
We travelled to The Grand from 8/28-9/5 with our two children. I have to say this was the best stay we’ve ever had. Our youngest has Celiac, so all of the restaurant managers and chefs went above and beyond to ensure his food was cooked properly. All of the food was amazing. Our absolute favorite was Jade and La Cantina. Ignacio the manager at Jade was absolutely amazing. One of the nicest people we met. He would get him gluten free pasta from Tavola and cheesecake from JC Steakhouse. We ended up dining here four times during our stay. Diego the chef from La Cantina is one of the most talented chefs and the manager Angelica was so helpful. Diego’s food is to die for and he went of his way to make sure everything was safe for our son to eat. Jorge from the Wired Lounge was awesome! My kids loved him. He would always help them out an ensure they didn’t run into any issues while they were there! Oscar from the bikes at the Water Park always remembers my family and I. He always goes out of his way to help myself or my children. My husband and son would rent bikes from him daily and he is such a great worker! I can’t forget Ismael from the Tapa’s bar. We would have a drink and tapa prior to nightly dinner. He was so friendly and one of the best bar tenders at the resort.
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Date of stay: August 2021
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1 Helpful vote
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Response from social media Palace Resorts, Propietario at Moon Palace The Grand - Cancún
Responded today
Dear leighm454; Thank you for choosing Moon Palace The Grand-Cancun for an incredible vacation. We are happy to know that we have exceeded your high expectations with our facilities, services and especially with the incredible offer of food, the satisfaction of our guests is our main goal. We appreciate the recognition of the service and attention provided by our food and beverage team, our staff is committed to exceeding the expectations of our guests and create unique and unforgettable experiences. Looking forward to have you back soon. Best regards, Fernanda Rodriguez E-Concierge
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Martha J wrote a review 14 Sep
Cancun, Mexico2 contributions1 helpful vote
Definitely recommend trying out JCs STEAKHOUSE my family and I were treated by an attentive and courteous staff. Our waiter for the evening was Elias he exceeded our expectations in service and even recommend delicious dessert. By far the best experience all around at the Grand!!
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Date of stay: September 2021Trip type: Travelled with family
1 Helpful vote
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Response from social media Palace Resorts, Propietario at Moon Palace The Grand - Cancún
Responded 2 days ago
Dear 949marthaj; We are very happy to know that we were able to exceed your high expectations and that you were especially pleased with the delicious food in our restaurants but also by the excellent service provided by our professional team members who make sure you and your family had an amazing stay with us. We very much appreciate your recommendation and we hope to see you again. Best regards, Fernanda Rodriguez E-Concierge
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LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
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Frequently Asked Questions about Moon Palace The Grand - Cancún
Which popular attractions are close to Moon Palace The Grand - Cancún?
Nearby attractions include Xoximilco Cancun by Xcaret (3.4 km), Wet'n Wild Cancun (5.4 km), and Ventura Park (5.4 km).
What are some of the property amenities at Moon Palace The Grand - Cancún?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Moon Palace The Grand - Cancún?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Moon Palace The Grand - Cancún?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Moon Palace The Grand - Cancún?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Moon Palace The Grand - Cancún?
Conveniently located restaurants include Los Caporales, Manglar Buffet Restautant, and Bugambilias.
Are there opportunities to exercise at Moon Palace The Grand - Cancún?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Moon Palace The Grand - Cancún have an airport shuttle?
Yes, Moon Palace The Grand - Cancún offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Moon Palace The Grand - Cancún?
Yes, dry cleaning and laundry service are offered to guests.
Does Moon Palace The Grand - Cancún offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Moon Palace The Grand - Cancún?
Many travellers enjoy visiting Zona Arqueologica El Rey (12.1 km).