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Hotel Dos Playas Beach House

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Hotel Dos Playas Beach House
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1,175 Reviews from our TripAdvisor Community

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Showing 575: English reviews
Reviewed 2 days ago NEWvia mobile

well arrived for the dream holiday with my wife recovering from a serious operation this was to be for her to relax.. from day one we had teenage girls in and out of our block all night 2 am 3 am 4 am it never stopped screaming shouting.. we complained to the desk. bit they just said ok we will...

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Thank Vin I
Reviewed 2 weeks ago via mobile

We were 3 months ago in this hotel. We had a very nice time. The animations with Victor pleased us a lot. Every day there was a different activity. No matter if in the pool volleyball or handball times were synonymous times played games, whereby one can always win something. He makes his job excellent and always brings the holidaymakers...

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4Thank Tanja H
Reviewed 4 weeks ago via mobile

We stayed here for our honeymoon and we even showed them our marriage certificate and they did nothing for us. The rooms are old, beds suck and so uncomfortable, the air conditioning wasn't cold enough and we had to wait for the remote because it wasn't in the room. Took almost 2 days to get a safe key. The maids...

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8Thank Amanda N
Victoria, Canada
Reviewed 17 October 2016

Over the past 10 years we've stayed here twice (once with our daughter and once without), and I'm looking forward to returning before too long. I've found good value for the money, a good location, and I like the environment - friendly, informal, green grounds, and not large and fancy.

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4Thank Carolseeks22
Reviewed 9 October 2016 via mobile

The hotel was ok overall but the beds were a bit old and the food selection was average. There were a lot of healthy options every day. The only thing i did not like is the staff in the restaurant. They did not seem like they wanted to work and when i asked for something i seemed to have gotten...

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3Thank temok1
Oradea, Romania
Reviewed 5 October 2016

For me it was a very good experience. I didn't had any problems. The room was fine, the view was great, the food was good, and the staff has been very polite (Abraham Martinez- the receptionist, Jonnatan Barz)

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1Thank PPLaura_1993
Calgary, Canada
Reviewed 21 September 2016 via mobile

The crews were great. Rosario Colebro who did clean our room was very nice and did a great job. Andres Rodriguez who help us carry our baggage was so nice and always ready to help us. Front -Yoset Flota always there to answer our questions. Server/bartender Mauricio always made sure we get our drinks.Guadalupe made a wonderful omelette for us.Eduardo...

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Thank guyjanice10
Oxford, United Kingdom
Reviewed 26 July 2016

I'll start off with a few of the good points about this hotel. First of all the location was absolutely perfect! Right on the beach, not too far away from bars/ restaurants and clubs but far enough away that its not very noisy at night and you can get a good sleep. Every single member of staff at this hotel...

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1Thank nicolefenn1994
Jose Maria P, Guest Relations Manager at Hotel Dos Playas Beach House, responded to this review

We really appreciate your review and description of facilities, rooms and location of our property which meets the basic standards of a 3 stars hotel. Our guests selects Dos Playas due to its economy rates and an excellent quality/rate ratio. That means our guests are looking for nice accommodation at an affordable price, without luxury or high expectations during their...

San Diego, California
Reviewed 18 July 2016

Pros: Cheaper hotel on the cancun strip. Free parking available. Lots of places to lounge around on the property. Drinks are decently cheap. Cons: Room was shabby and worn down. Balcony door would not lock and when we alerted the hotel, they stated maintenance would be right up to fix it, but he didn't show up for the entirety of...

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1Thank alexiss102016
Jose Maria P, Guest Relations Manager at Hotel Dos Playas Beach House, responded to this review

We appreciate your time to post this review that allows us to clarify a few points. We have 2 different room categories, "super saver" and "standard", each with a different rate. I guess you booked the first type, based on your comments. We regret that the maintenance staff did not take care of your request when you first asked for....

Reviewed 9 July 2016 via mobile

I visit the hotel with my family this year. It was great. The service is really nice and the staff team was so much friendly, you could see that they love their job to them and could also inspire others good for specials. One person that I never forget is Jonathan. He was the best guy that I meet in...

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Thank Pia T
Jose Maria P, Director de Relaciones Públicas at Hotel Dos Playas Beach House, responded to this review

Dear Pia, Greetings from Dos playas Cancun Hotel! Thank you so much for choosing our resort to spend your family vacation and for your great comments about our staff assistance, and the facilities. Nothing makes us happier, than to learn that the service provided was surpassing expectations, and our guests receive the quality service they deserve. We truly hope to...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Free Internet
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Multilingual Staff

Additional Information about Hotel Dos Playas Beach House

Address: Blvd kukulcan km 6.5 | Hotel Zone, Cancun 77500, Mexico (Formerly Dos Playas Hotel Cancun)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 2,898 - ₹ 35,924 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Dos Playas Beach House 3.5*
Number of rooms: 145
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Hotel Style:
#53 Spa Hotel in Cancun
#62 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Dos Playas Beach House staff and other travellers.
61 questions
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Questions? Get answers from Hotel Dos Playas Beach House staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I'm sure the rooms toward the back side (facing the beach) would of been way better than ours..”
 of 5 bubbles 298jazminea, 9 Jun 2016 | Read review
“sometimes wifi worked in our room (not promoted)good service in reception and restaurant.”
 of 5 bubbles tonythetigerStaffs, 21 May 2016 | Read review
“I like beach or lagoon view 2nd or 3rd floor”
 of 5 bubbles Barbidauhl, 17 May 2016 | Read review
“Make sure to specify you want a balcony, and it is "double bed on availability", not "on request".”
 of 5 bubbles 63ml12340, 18 Apr 2016 | Read review
“Third floor rooms get a good breeze and have a nice view.”
 of 5 bubbles Yuki_8, 1 Apr 2016 | Read review
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