Emporio Veracruz
Av. Paseo del Malecón 244, Veracruz 91709 Mexico
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Avg. ₹11,933 /night, 10/7 - 10/8
₹11,933
per night
₹8,950
per night
₹5,966
per night
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Reflects recent average nightly prices reported by our partners, and may not include estimated taxes or fees. Price at checkout may differ.
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4.5
#3 of 78 hotels in VeracruzLocation
Cleanliness
Service
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Welcome to Emporio Veracruz, your Veracruz “home away from home.” Emporio Veracruz aims to make your visit as relaxing and enjoyable as possible, which is why so many guests continue to come back year after year.
Nearby landmarks such as Plaza de la Campana (0.3 mi) and Distrito Boca (0.9 mi) make Emporio Veracruz a great place to stay when visiting Veracruz.
Guest rooms offer amenities such as a flat screen TV, a minibar, and air conditioning, and guests can go online with free wifi offered by the hotel.
Emporio Veracruz features room service, a rooftop terrace, and a concierge, to help make your stay more enjoyable. The property also boasts a pool and breakfast. If you are driving to Emporio Veracruz, free parking is available.
If you like seafood restaurants, Emporio Veracruz is conveniently located near El llagar, El Bayo, and Mardel.
During your visit, be sure to check out popular attractions like San Juan de Ulua (0.6 mi), Museo Naval Mexico (0.2 mi), and Malecon (0.0 mi), which are all within walking distance of the hotel.
Emporio Veracruz puts the best of Veracruz at your fingertips, making your stay both relaxing and enjoyable.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Kids stay free
Children's television networks
Shuttle bus service
Car park
Wifi
Fitness / spa changing rooms
Sauna
Hot bath
Pool / beach towels
Indoor pool
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Swimup bar
Poolside bar
Rooftop bar
Kids club
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Massage
Rooftop terrace
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Air conditioning
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Iron
Wake-up service / alarm clock
Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Modern
Trendy
Languages Spoken
English, Spanish
Hotel links
Location
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 76 out of 100
76
Las Bajadas Airport
7.7 km•
See all flights
Juarez Intl Airport
309.8 km•
See all flights
Santa Marta
17 min•Mexico City Metro
Car Hire
28 Restaurants
within 0.5 kilometers
1,326Review22Q+A72Room tips
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Detailed Reviews
Hotel's Favourite
The service and hospitality here is phenomenal. I travel a lot for work and anytime I'm in Veracruz this is always the top choice. Jose Manzo takes care of all of our needs and goes above and beyond to make our stay as comfortable and stress free as possible. Futima is amazing as well.
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Date of stay: September 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Daniel Sanchez Ornelas, Director General at Emporio Veracruz
Responded 17 Oct 2023
Hello Richie V! Thank you very much for sharing your experience at Emporio Veracruz Hotel. I'm glad to know our staff has create the unique experience doing what we Love to do. Our staff would be delighted to see you again soon. Saludos desde Veracruz, Mexico!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
the water temperature of the delicious pool, they allow you to enter until late (10 pm), gym, playground for children, good attention from their staff (for the most part, the waiter in the pool area did not have very good attitude, but he was the only one) the assigned room was a superior standard (first floor, two double beds, partial sea view and view of the Venustiano Carranza lighthouse) the noise from the street and the trucks that pass behind were worrying, but the room It seems to be soundproof as the noise did decrease quite a bit, it didn't disturb our dreams.
The only observation that is made to the hotel is the area of the shower and bathroom, both are reduced, the drain of the shower is covered so it was necessary to remove the lid of the strainer since otherwise it would flood and the water leaves the shower area, they forget to leave you a rug or towel for the bathroom floor so it is dangerous.
Something similar with the shower and the mixer, it was difficult to regulate the intensity with the temperature of the water (a lot of water came out but hot, and little water but cold) as for the shower it is very old, it lacks maintenance, the jet it provides is irregular, I think they change it to a normal shower where all the jets come out evenly.
Reception had to be reminded of the towels for the floor and hands since they did not leave them when they cleaned the room.
It seems to me that all the rooms have a balcony, which is great for having a coffee at any time of the day.
The only observation that is made to the hotel is the area of the shower and bathroom, both are reduced, the drain of the shower is covered so it was necessary to remove the lid of the strainer since otherwise it would flood and the water leaves the shower area, they forget to leave you a rug or towel for the bathroom floor so it is dangerous.
Something similar with the shower and the mixer, it was difficult to regulate the intensity with the temperature of the water (a lot of water came out but hot, and little water but cold) as for the shower it is very old, it lacks maintenance, the jet it provides is irregular, I think they change it to a normal shower where all the jets come out evenly.
Reception had to be reminded of the towels for the floor and hands since they did not leave them when they cleaned the room.
It seems to me that all the rooms have a balcony, which is great for having a coffee at any time of the day.
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Date of stay: June 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Daniel Sanchez Ornelas, Director General at Emporio Veracruz
Responded 8 May 2023
Hello col_nc2022 ! Thank you very much for sharing your experience at Emporio Veracruz Hotel. I'm glad to know our staff has create a great experience doing what we Love to do. We will take care about your maintenance comments. Our staff would be delighted to see you again soon. Saludos desde Veracruz, Mexico!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
These reviews are machine translated from their original language. Show machine translations?
We stayed at Hotel Emporio Veracruz with a group of people.
Our experience was excellent, the service of each and every member of the hotel team was outstanding, especially our executive, Ms. Diana García García, who was always attentive to us with great efficiency but above all effectiveness.
As for the hotel, its facilities are very pleasant and comfortable, its location right on the dock from where you can see the fortress of San Juan de Ulúa and the coming and going of the large cargo ships is unbeatable, very close to the main square but away from noise.
The breakfasts were delicious, especially the freshly baked bread.
Very comfortable beds and clean and cozy rooms.
Our experience was excellent, the service of each and every member of the hotel team was outstanding, especially our executive, Ms. Diana García García, who was always attentive to us with great efficiency but above all effectiveness.
As for the hotel, its facilities are very pleasant and comfortable, its location right on the dock from where you can see the fortress of San Juan de Ulúa and the coming and going of the large cargo ships is unbeatable, very close to the main square but away from noise.
The breakfasts were delicious, especially the freshly baked bread.
Very comfortable beds and clean and cozy rooms.
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Date of stay: January 2024Trip type: Travelled on business
Value
Location
Service
Room Tip: Solicitar habitaciones con vista al mar
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I had high expectations about this hotel, because of the price and because I had been here years ago, before it was remodeled, but unfortunately, I was a little disappointed.
The best thing about this hotel is the location. It is right on the malecon, across the street from the La Parroquia Cafe.
We made reservations on booking, and at check in we were offered to upgrade the room for $500 more per room. We accepted, and got two adjacent rooms on a very nice floor with a fabulous view, as the receptionist told us.
Our rooms had in fact a great view, but, our windows were so dirty, we couldn’t appreciate the views. Also, the wrap around balcony had dirty floors and the outside walls of the hotel were filthy. Our mirror in the bathroom wasn’t clean either.
I feel like they just cleaned the glass with a damp cloth, instead of using a cleaning product like windex. Also, on the outside walls, they could just pressure wash them, to make them clean.
Our beds, while they had clean sheets, were not very comfortable, pillows were too flat.
They have live music at the lobby on Saturday nights, and they also have happy hour then. It's a cool thing to do...
The best thing about this hotel is the location. It is right on the malecon, across the street from the La Parroquia Cafe.
We made reservations on booking, and at check in we were offered to upgrade the room for $500 more per room. We accepted, and got two adjacent rooms on a very nice floor with a fabulous view, as the receptionist told us.
Our rooms had in fact a great view, but, our windows were so dirty, we couldn’t appreciate the views. Also, the wrap around balcony had dirty floors and the outside walls of the hotel were filthy. Our mirror in the bathroom wasn’t clean either.
I feel like they just cleaned the glass with a damp cloth, instead of using a cleaning product like windex. Also, on the outside walls, they could just pressure wash them, to make them clean.
Our beds, while they had clean sheets, were not very comfortable, pillows were too flat.
They have live music at the lobby on Saturday nights, and they also have happy hour then. It's a cool thing to do...
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Date of stay: April 2019
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Daniel Sanchez, Director General at Emporio Veracruz
Responded 25 Mar 2020
Good morning pbritocuevas! Thank you very much for sharing your experience at the Hotel Emporio Veracruz, we appreciate the opportunity to improve the commitment of the staff to our guest. Please accept our apologies for not having lived up to your expectations and we hope to see you soon on your next visit to the city. Our staff will be delighted to host you home away home. Greetings from Veracruz, Mexico!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The receptionist Ivan made our check in very smooth and was very friendly and helpful whenever we had questions and needed assistance with anything. A true ambassador for the hotel.
We had som issues with the air conditioning in the room, but maintenance personnel took care of that right away.
The gym was good and kept a relatively high standard.
The room service was taking a bit to long time and it became many orders that did not arrive as ordered. Some room service personnel was actively asking for tip, which I find very rude.
The overall condition is not in 5-star standard.
I would not recommend this hotel for none-Spanish speaking guests. It was only a few of the people working there that spoke English.
We had som issues with the air conditioning in the room, but maintenance personnel took care of that right away.
The gym was good and kept a relatively high standard.
The room service was taking a bit to long time and it became many orders that did not arrive as ordered. Some room service personnel was actively asking for tip, which I find very rude.
The overall condition is not in 5-star standard.
I would not recommend this hotel for none-Spanish speaking guests. It was only a few of the people working there that spoke English.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DanielSanEmpVer, Director General at Emporio Veracruz
Responded 7 Jan 2020
Good morning Abflexx! Thank you very much for sharing your experience at the Hotel Emporio Veracruz, we appreciate the opportunity to improve the commitment of the staff to our guest. Please accept our apologies for not having lived up to your expectations and we hope to see you soon on your next visit to the city. Our staff will be delighted to host you home away home. Greetings from Veracruz, Mexico!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Emporio is easily the nicest hotel in the Veracruz area and the view over the Malecon is stunning. We travelled for work for a two week stay with our 8-month old Son, and the staff on the desk and in the restaurant really went out of their way to look out for him and welcome him over the Dia de Los Muertos period.
big thanks to Omar in particular who really made our stay. He has an exceptional attitude to customer care, and is one of the best hotel hosts we have met in 20 years of travelling. He obviously really cares about the guests’ experience, and ensured we were happy and safe for the duration of our stay. When he booked a late night cab for us one evening, he even kindly provided his personal WhatsApp in case of any issues - amazing.
Kudos to the team, and thanks for making us feel so welcome
James, Steph and Rupert (UK)
big thanks to Omar in particular who really made our stay. He has an exceptional attitude to customer care, and is one of the best hotel hosts we have met in 20 years of travelling. He obviously really cares about the guests’ experience, and ensured we were happy and safe for the duration of our stay. When he booked a late night cab for us one evening, he even kindly provided his personal WhatsApp in case of any issues - amazing.
Kudos to the team, and thanks for making us feel so welcome
James, Steph and Rupert (UK)
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Date of stay: October 2021Trip type: Travelled with family
Room Tip: Request a seafront/old town room in advance. The privilege rooms and junior suites have 2 drinks...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Daniel Sanchez Ornelas, Director General at Emporio Veracruz
Responded 2 Nov 2021
Hello James, Steph and Little Rupert! Thank you very much for sharing your experience at Emporio Veracruz Hotel. I'm glad to know our staff has create the unique experience doing what we Love to do. I am very proud to know Omar, as part of our team, has given his best. Our staff is really delighted to host your great beautiful family. Enjoy Veracruz, Mexico!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I would like to special thanks for Emperio staff, during I stay in Hotel Emporio I was very satisfied with resection and restaurant staffs. A specially Hannia and Melany from resection. She was very helpful and warm welcome when I’m checking and checkout time. During I stay she was helping me a lot when I have communication problems with other staff.
I wold like to say again thank you Hannia and Melany and all Emporio staff.
I wold like to say again thank you Hannia and Melany and all Emporio staff.
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Date of stay: February 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Daniel Sanchez, Director General at Emporio Veracruz
Responded 1 Mar 2021
Good morning Saw Samson Zan! Thank you very much for sharing your experience at Emporio Veracruz Hotel. I'm glad to know our team has create the unique experience doing what we Love to do. We are so proud to know Hannia and Melany are doing their best. Our staff would be delighted to see you again soon. Saludos desde Veracruz, Mexico!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The quality of service has gone down. I booked a room for 5 nights on their official website, I selected the room that included buffet breakfast, I called the customer service area to corroborate the information, and my surprise was that when I arrived at the hotel they did not respect the buffet breakfast included. . Only at reception did they tell me "that always happens with the page and the telephone service area, they are other costs." Also, one day a huge cockroach fell on the bed from the air conditioning in our room. At reception they only commented "how disgusting". Cleanliness needs to be improved in all areas, as well as putting the hotel in agreement with the customer service area. We had previously stayed at this hotel and this had never happened to us.
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Date of stay: December 2023Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This hotel is a total shambles. No organisation at all
We arrived back at the hotel at 10:30pm after 10hrs at work. To find the room not made up it was totally stinking from the wet towels left all day in the heat.
Horrible.
When called to reception they put us on hold for 23 mins. A total disgrace to a such nice hotel
We arrived back at the hotel at 10:30pm after 10hrs at work. To find the room not made up it was totally stinking from the wet towels left all day in the heat.
Horrible.
When called to reception they put us on hold for 23 mins. A total disgrace to a such nice hotel
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Date of stay: February 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Daniel Sanchez, Director General at Emporio Veracruz
Responded 22 Feb 2020
Dear D5010Rricharde: Thank you very much for choosing Emporio Veracruz Hotel for your last visit to this city, I am very sorry for the unusual room cleaning omission situation, I have reviewed your comment with the team finding the fault that originated it. I apologize for the inconvenience, I'm sure it won't happen again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have been going to Veracruz for many years. The Emporio is the only Hotel I stay at now. I get a nice "clean" room with a view that I love. One of the main reasons I have chosen the Emporio is because I do not speak Spanish. During my stay I can always find someone that can help me. I also want to personally thank Jose Manzo for his continuing outstanding service to me. He helps me with my reservations and whenever I need something he is there to help. During my last trip he helped me straighten my lost luggage issue out at the airport.
I also want to note that the hotel restaurant is always easy and fast for me. I like room service and I always find the service good. I really appreciate when Don is the server. He remembers the small things that I want, like butter for my bread and the special sauce they serve with the shrimp.
I also want to note that the hotel restaurant is always easy and fast for me. I like room service and I always find the service good. I really appreciate when Don is the server. He remembers the small things that I want, like butter for my bread and the special sauce they serve with the shrimp.
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Date of stay: June 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Daniel Sanchez Ornelas, Director General at Emporio Veracruz
Responded 5 Jul 2023
Hello G3933VJglennb! Thank you very much for sharing your experience at Emporio Veracruz Hotel. I'm glad to know our staff has create the unique experience doing what we Love to do. Our staff would be delighted to see you again soon. Saludos desde Veracruz, Mexico!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Is this a beach front resort
They have a free “breakfast” of sweet bread and coffee in the lobby area. But if you’re looking for a heart Breakfast, then I’d say it is not included. However, they have a very good buffet for a very reasonable price in their restaurant.
At our Sky Lounge breakfast buffet it´s included. We do have European Plan (room only), American Plan (room with breakfast included).
Airport transportation it´s subjet to abailability, chat with our whatsApp +521 229 210 2003
Saludos,
spachick asked a question May 2015
Washington DC, District of Columbia327 contributions93 helpful votesHow much is the breakfast buffet?
What are the prices for the spa treatments ie massages/facials?
Is it listed on a website somewhere? I did not see info on your site.
"Enjoy your stay. The staff is super friendly and helpful making it a pleasant stay for work, or for vacation. I will be back for sure."Read full review
"The restaurant in the hotel is very good. Breakfast and dinner buffet was excellent "Read full review
"Breakfast/dinners at the hotel are open later than i am used to, kind of nice when traveling for work."Read full review
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PRICE RANGE
₹5,630 - ₹8,319 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
emporio veracruz hotel veracruz, emporio hotel veracruz
LOCATION
MexicoCentral Mexico and Gulf CoastVeracruzVeracruz
NUMBER OF ROOMS
223
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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Frequently Asked Questions about Emporio Veracruz
Which popular attractions are close to Emporio Veracruz?
Nearby attractions include Museo Naval Mexico (0.3 km), Plaza de Artesanias (0.3 km), and Malecón Veracruz Puerto (0.2 km).
What are some of the property amenities at Emporio Veracruz?
Some of the more popular amenities offered include an indoor pool, a swimup bar, and a rooftop bar.
Which room amenities are available at Emporio Veracruz?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Emporio Veracruz?
Guests can enjoy a swimup bar, a rooftop bar, and an on-site restaurant during their stay.
Is parking available at Emporio Veracruz?
Yes, free parking, a parking garage, and secured parking are available to guests.
What are some restaurants close to Emporio Veracruz?
Conveniently located restaurants include Restaurante Condimento, La Parroquia De Veracruz, and La Cevicheria.
Are there opportunities to exercise at Emporio Veracruz?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Is Emporio Veracruz located near the city centre?
Yes, it is 0.2 km away from the centre of Veracruz.
Are any cleaning services offered at Emporio Veracruz?
Yes, dry cleaning and laundry service are offered to guests.
Does Emporio Veracruz offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Emporio Veracruz?
The staff speaks multiple languages, including English and Spanish.