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Traveller (13)
Room & Suite (15)
Dining (1)
Overview
  • Excellent21%
  • Very good37%
  • Average15%
  • Poor15%
  • Terrible12%
  • 14 Aug 2018
    “You’ll need to walk three blocks with your pet and the City has many stray dogs. Avoid with pets!”
  • 27 Nov 2016
    “Noise and spotty hot water and wifi”
Calle Francisco i. Madero # 14 Entre av. insurgente y calle benito juárez, San Cristobal de las Casas 29200 Mexico See on map
AMENITIES
Free Wifi
Free Parking
Non-Smoking Hotel
Restaurant
Suites
Kitchenette
Multilingual Staff
3.5 Star accommodation
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Rooms
28 Oct29 Oct
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (33)
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1 - 5 of 6 reviews
Reviewed 15 August 2018 via mobile

I pulled up to this place with my dog and there was no parking - though advertised as nearby. They wanted me to walk three and a half blocks with my dog while stray dogs run all over. I, also, would have needed to make...More

Thank Jeffrey B
Response from Lenin F, Ventas at Hotel HelvericaResponded 28 August 2018

Good afternoon Mr. Jeffrey Unfortunately the cancellation and refund policies that the agency in question and for the time it was canceled did not reimburse him. We regret not having given us the opportunity to know our facilities and change the perspective of the service...More

Reviewed 27 November 2016 via mobile

We stayed here two days. The hotel is next to a bar that plays very very loud music almost all night. It was a little difficult to sleep. There was spotty hot water. There is Wi-Fi but it comes and goes. There is a restaurant...More

Thank dwaynegarcia
Response from Lenin F, ventas at Hotel HelvericaResponded 29 August 2018

Dear dwayne We appreciate that you have given time to provide us with an assessment of your stay, an apology for the inconveniences, to which we are already working on to improve the service and comfort in the guests' stay All your comments are essential...More

Reviewed 10 November 2016

The hotel is in the good location and clean good price and little noise because is next to a bar and they need to be more focus in the costumer needs the toilet paper was over repeatedly and we call and take time for them...More

Thank Hector N
Response from Lenin F, ventas at Hotel HelvericaResponded 29 August 2018

Dear Hector Thank you in advance for your rating, and time to give us your appreciable comments, an apology for the inconveniences, to which we are already working on it to improve the service, at the same time we wait for your early return visit...More

Reviewed 30 May 2016 via mobile

The hotel has an amazing location. Its a few steps from the main plaza which is really nice. Its a gorgeous place, big room, very confortable beds. The service is excelent and the personel is always helpfull. The only two bad things for me are...More

Thank Montse H
Response from Lenin F, ventas at Hotel HelvericaResponded 29 August 2018

Dear Montse Thank you very much for your review of your stay at our hotel. We are very sorry to hear this, this is really not the experience that we would like our clients to have, their opinion is very valuable to us as we...More

Reviewed 11 September 2015

To start off, I'll say that this was definitely the best LOOKING hotel we've stayed in on our many visits to San Cristobal. It's beautifully designed, with a good balance of modern with some traditional elements. The bed was comfy and the pillows were the...More

Thank CalamityAyne
Response from Lenin F, ventas at Hotel HelvericaResponded 29 August 2018

Dear Ayne We appreciate your opinion. Sincerely I apologize for this bad experience, we are sorry to hear what happened, which we are already working on to provide all our customers with better service and comfort in the stay of the guests, unfortunately there are...More

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About
Hotel class
Hotel Amenities
HOTEL FEATURES
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Multilingual Staff
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Hotel class
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Number of rooms
16
Price range
US$ 56 - US$ 90 (Based on Average Rates for a Standard Room)
Location
Mexico > Southern Mexico > Chiapas > San Cristobal de las Casas
Hotel class
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Number of rooms
16
Price range
US$ 56 - US$ 90 (Based on Average Rates for a Standard Room)
Location
Mexico > Southern Mexico > Chiapas > San Cristobal de las Casas
Photos
Traveller (13)
Room & Suite (15)
Dining (1)
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Questions & Answers
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Room Tips
"Room 5 have the best view"
493hectorn
10 Nov 2016
Read review
"Rooms with private terrace are light-filled, but loud."
CalamityAyne
11 Sep 2015
Read review
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