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Hotel Palacio de Moctezuma

Traveller (17)
Room & Suite (6)
Dining (1)
  • Excellent15%
  • Very good36%
  • Average25%
  • Poor11%
  • Terrible13%
28 Jul 2018
“Clean and roomy”
16 Mar 2018
“Beautiful place but needs updating”
Free Wifi
Free Parking
Breakfast included
Non-Smoking Hotel
Airport Transportation
Business Centre
2 Star accommodation
All hotel details
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Reviews (93)
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1 - 5 of 26 reviews
Reviewed 2 weeks ago

You should find better solution for less money in San Cristobal. Rooms are old and dirty, i have found a lot of hair in my bed (even if beds are huge). Generally, the hotel is not in a very good condition and some renewals should...More

Thank Saraturbo
Reviewed 28 July 2018 via mobile

Stayed here with Tucan Travel. My grandson and I shared a double room with two large beds. It’s the best hotel we’ve had but certainly not good. Plenty of hot water. Room cleaned each day - stayed for 3 days! Central position.

Thank ElaineG32
Response from Brenda S, Director de Relaciones con Clientes at Hotel Palacio de MoctezumaResponded 29 July 2018
Google Translation


Reviewed 24 May 2018

Traveled here with Tucan Travel- we all got sick, even the tour leader. Worked out it had to be the hotel as it was the only place we all ate (for breakfast) the two options for breakfast are eggs and pancakes both come with a...More

Thank Kallie G
Response from Palacio D, Gerente at Hotel Palacio de MoctezumaResponded 24 May 2018
Google Translation

Hola, Buenas tardes. Antes que nada espero que estén muy bien, el equipo de palacio de moctezuma ha leído la...More

Reviewed 5 April 2018

I stayed here three nights while on a Tucan tour. The quality was fine, typical for Latin America, and I would stay here again. There were no issues with the room, I slept well, and breakfast was good. The location is about 5 minutes from...More

Thank mark_SydNSW
Response from Palacio D, Gerente at Hotel Palacio de MoctezumaResponded 7 April 2018
Google Translation

Muchas gracias!!! Estamos para servirle.saludos cordiales desde san cristobal de las casas.

Reviewed 16 March 2018

I was going to give this place 4 stars until I got in the shower in the morning. The water was cold. This is a cold town in the winter (it was 6C last night) and the last thing you need in the morning is...More

Thank ron d
Response from Palacio D, Gerente at Hotel Palacio de MoctezumaResponded 19 March 2018
Google Translation

Gracias por sus comentarios lo tomaremos en cuenta! saludos

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Hotel class
Hotel Amenities
Free High Speed Internet (WiFi)
Breakfast included
Free Parking
Airport Transportation
Business Centre with Internet Access
Non-Smoking Hotel
Room Service
Fitness Centre with Gym / Workout Room
Room types
Non-Smoking Rooms
Hotel class
Room types
Non-Smoking Rooms
Number of rooms
Price range
US$ 36 - US$ 58 (Based on Average Rates for a Standard Room)
Mexico > Southern Mexico > Chiapas > San Cristobal de las Casas
Traveller (17)
Room & Suite (6)
Dining (1)
Family and Play Areas (7)
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Questions & Answers
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geoff m
24 August 2018|
AnswerShow all 2 answers
Response from ron d | Reviewed this property |
Me again - I just remembered. We did not get laundry done there - it was at a place a place nearby. When you come out of the hotel, turn right. The laundry is a few minutes walk away on the same side of the road. As I... More
Room Tips
"Make sure the hot water is working"
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"check the room before taking the key. no elevator so better choose ground floor"
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"Ask to see the room before you sign up."
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"Rooms on 4th floor away from stairwell are very quiet, with balcony & chairs to sit on"
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