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Hotel Jardines del Carmen

Traveller (14)
Room & Suite (14)
Dining (1)
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About
Property amenities
Free Parking
Free High Speed Internet (WiFi)
Children Activities (Kid / Family Friendly)
Room Service
Airport Transportation
Public Wifi
Laundry Service
Shuttle Bus Service
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Room features
Non-Smoking Rooms
Family Rooms
Good to know
HOTEL STYLE
Safe
Mid-range
HOTEL CLASS
Reviews (36)
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1 - 5 of 8 reviews
Reviewed 11 April 2014

I booked and prepaid a single room at this hotel through Expedia, or I would have moved! No bottled water in room, no ice machine, no restaurant, no coffee maker, no hot water for 4 days out of 7, saggy mattress, lumpy pillows, leaking drain...More

Thank SuMaz2014
Response from Josepth S, Departamento de ventas y reservaciones at Hotel Jardines del CarmenResponded 4 October 2018
Google Translation

Gracias por tu sincera opinión, Pido disculpas por esta mala experiencia que tuviste con nosotros, sus comentarios nos ayudan a...More

Reviewed 3 January 2014

The hotel is nice and the location is great, it's just 10 min. from the central park but the service is NO good, they lack from a restaurant or any food services, they don't leave enough towels or shampoos, it is really noisy at night...More

Thank MaferArroyo
Response from Josepth S, Departamento de ventas y reservaciones at Hotel Jardines del CarmenResponded 5 October 2018
Google Translation

Agradecemos su puntuación, esperamos poder atenderle en un futuro cercano para mejorarla.

Reviewed 9 September 2013

We were looking for a step up from the hostel and found this hotel online. It was cheaper to pay at the desk than to book through the website (expedia) which was nice. They gave us a room on the second floor facing the street....More

Thank Shyla S
Response from Josepth S, Departamento de ventas y reservaciones at Hotel Jardines del CarmenResponded 5 October 2018
Google Translation

Muchas gracias por su puntuación y su valioso comentario, nos da mucho gusto que su estancia haya sido de su...More

Reviewed 10 February 2012

Our group of optometric missionaries booked over 30 rooms from the owner, "Carmen." We were compelled to shower in cold water because Carmen directs her employees to turn down the thermostats on the water heaters. When informed there is no hot water in the shower,...More

2  Thank David B
Response from Josepth S, Departamento de ventas y reservaciones at Hotel Jardines del CarmenResponded 5 October 2018
Google Translation

Le agradezco el tiempo que se ha tomado en compartir con nosotros su opinión respecto a su estancia, lamentamos profundamente...More

Reviewed 1 August 2011

The hotel is really beautiful and the common areas are nicely decorated, but our room was simple, noisy and cold at night, with an uncomfortable bed. The hotel seemed empty when we arrived (as most of the rooms had their doors open) and we were...More

2  Thank MadridWorldTraveller
Response from Josepth S, Departamento de ventas y reservaciones at Hotel Jardines del CarmenResponded 6 October 2018
Google Translation

Gracias por su comentario, lamentamos que su estancia no haya sido de su agrado, actualmente hemos mejorado en varios puntos...More

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PRICE RANGE
US$ 29 - US$ 69 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Hotel Jardines del Carmen
LOCATION
MexicoSouthern MexicoChiapasSan Cristobal de las Casas
NUMBER OF ROOMS
24
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