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Four Points by Sheraton Mexico City Col. Roma

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223 Reviews from our TripAdvisor Community

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Showing 103: English reviews
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Manchester, UK
Reviewed 4 days ago NEWvia mobile

I'm still not sure how I feel about this place. I stayed here for six nights and chose it partly because I wanted a base in Roma and partly because I had Starwood points to use. Four Points is not a true Sheraton - it's a budget, less frills Sheraton, and it's quite a few years old. For this visit,...

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Helpful?
Thank pdmancs
Carlos Javier A, Manager at Four Points by Sheraton Mexico City Col. Roma, responded to this review

Good Afternoon, I appreciate that you took the time answering and giving us your comments for our quality survey I appologise for the inconveniences that you had during your stay but in our commitment to provide an excelence service we´ll work on it. About the restaurant I´ll talk to the Food and Beverage Manager about your breakfast and room service...

oxford
Reviewed 1 week ago NEWvia mobile

Disappointment to SPG brand. 1. Room layout was terrible (had a tub in the middle of the room but toilet door swung into the toilet bowl) 2. Breakfast was miserable (stale food and poor ventilation, whole lobby smelled oily) 3. Iffy security (twice had to ask for a key card, only once was I asked for id) But, location is...

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Helpful?
Thank concrete-girl
Carlos Javier A, Manager at Four Points by Sheraton Mexico City Col. Roma, responded to this review

Good Afternoon, We appreciate that you took the time to answer and give us your comments about the quality survey. I applogise for the inconveniences that you had during your stay but in our commitment to provide an excelence service we´ll work on it starting on the restaurant menú to have a better variety on the food and on breakfast...

Paris, France
Reviewed 2 weeks ago

This was my second stay at this hotel and it still is a good place in my opinion. I could select another one but it is valuable for money. Rooms are good, beds and pillow as well, bathroom good and service ok. A bit noisy but honestly it never was a that loud. Breakfast is good. Probably go back there....

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Helpful?
Thank GmeSni
Carlos Javier A, Front Office Manager at Four Points by Sheraton Mexico City Col. Roma, responded to this review

Good Morning , I do appreciate that you take the time on giving us this great comments about the hotel and we are very happy to know that we gave you the kind of service that you were looking We´ll be waiting for you Ismael Marenco C Rooms División Manager

San Francisco
Reviewed 3 weeks ago

We had a less than acceptable stay using Starwood points, and Customer service with Starwood made it up to us, The hotel really tried to make up for our issues which I will not go into again. The front desk was very helpful to us,as were the bell boys, the beds were good and the location was also good. Great...

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Helpful?
Thank Turtledove8
Carlos Javier A, General Manager at Four Points by Sheraton Mexico City Col. Roma, responded to this review

Good morning, We would like to know what happened that made your stay less tan aceptable to work on it. And it´s great for us to know that our staff was willing all time to do the best for you Please let us change your last experience giving us the opportunity of having you again with us.

London, United Kingdom
Reviewed 3 weeks ago

I really like the unique Art on the room doors. Nice touch. The rooms are great. I would have liked one facing out onto the street instead of down into the Atrium but thats the way the cookie crumbled! Great Staff too! The area outside has a great choice of bars and restaurants for our only night free and the...

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Helpful?
Thank Nick B
Colima, Mexico
Reviewed 3 weeks ago

I get in love of the decoration of the hotel, great location and zone to eat a different kind of food , the spirit of service was incredible, BRIAN is amazing , helpful, happy and super attentive, thanks so much..... i wish all the staff saw him as a example.

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Helpful?
Thank Edw_Munguia
Sechelt, Canada
Reviewed 11 March 2017

I liked this hotel mostly because of its location, Roma is a great area. The hotel itself is fine, it's your basic Four Points. Staff were nice for sure, room was average but that's fine. It was clean and comfortable. I LOVED the art everywhere!!! So so cool. We had breakfast in their restaurant, that was average. There are so...

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Helpful?
Thank Joh_Joh_Bean
Management response:

Good Morning Mr, Thank you four your great comments and we are doing our best effort to make better your experience on our restaurant and we´ll be working about it. Thank you We hope to see you seen

Guatemala City, Guatemala
Reviewed 1 March 2017

Hotel service was excellent, starting at the time of check in since I arrived. Decorated with abstract paintings all over, a bit dark at the room´s doors and at the lobby, but besides that, everything nice in general at the hotel. I do think the lobby needs renovation for the front desk and furnishings in that area. Rooms are comfortable,...

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Helpful?
Thank EMILE D
Management response:

Hi EMILE D, Thank you for your visit, how good that your stay was pleasant. We will take your observations into account to improve the look of the hotel. We'll be waiting for you soon. Hotel four points mexico roma.

Weatherford
Reviewed 18 January 2017

Faculty was clean, quiet and the staff was friendly, courteous and helpful. The room was roomy, airy and clean. The bed was ultra comfy. Wish I could take the bed home with me. Plenty of closet and drawer space. Shower had good water pressure. They also provide shampoo, conditioner, body wash, regular bar soap and body lotion. Breakfast was included....

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Helpful?
Thank catlady471
Management response:

Hi catlady471, we are glad that you had a nice stay, your opinion is very important for us to provide a better service to all our guest. we hope to see you soon

Singapore, Singapore
Reviewed 1 January 2017

A horrendous experience for me of an old / "modern" hotel. Did not sleep a wink the entire night. 1) Poor noise insulation - Can hear neighboring rooms doors opening / closing 2) Odd designed room layout - In particular the bathroom which is leaking water onto the WC floor - Curtains/blinds unable to fully cover windows 3) Old Appliances...

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Helpful?
2Thank Deploid
Management response:

We are very sorry that your stay was not the best. The doors are already sealed to reduce the noise, as are the floors of the showers (in the cases that are needed). All the curtains are new and reinforced to avoid the passage of light. Telephones, coffee makers, dryers, safes, remote controls and other appliances are always checked by...

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Staying in Roma

Neighbourhood Profile
Roma
Known for its constant cultural and gastronomic developments, Roma, is a beautiful neighborhood that was once the place for poets such as Kerouac and Ginsberg to call home. Galleries, museums and even private residences are on beautiful display when walking through Colima street to do some necessary shopping or when going to the classic Cine Tonalá to enjoy a delicious dinner and a great film. Top notch cafés, gourmet restaurants and food markets all around will surely catch your senses by surprise.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Room Service
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about Four Points by Sheraton Mexico City Col. Roma

Address: Avenida Alvaro Obregon 38, Mexico City 06700, Mexico (Formerly Hotel Xi Ciudad de Mexico Roma)
Region: Mexico > Central Mexico and Gulf Coast > Mexico City > Roma
Price Range: ₹ 6,094 - ₹ 7,066 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Mexico City Col. Roma 3*
Number of rooms: 91
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Also Known As:
Quality Inn Mexico City
Mexico City Quality Inn
Four Points By Sheraton Mexico City Col. Roma
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton Mexico City Col. Roma staff and other travellers.
2 questions
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Brasilia, DF
6 months ago
New York City, New York
9 months ago

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Questions? Get answers from Four Points by Sheraton Mexico City Col. Roma staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Facing outonto street instead of inward to central Atrium”
NickB472, 31 Mar 2017 | Read review
“Dar mas informacion en el check-in”
Edw_Munguia, 30 Mar 2017 | Read review
“6th floor was quiet”
catlady471, 17 Jan 2017 | Read review
“I would ask for a balcony. We had a street-facing balcony that was quiet.”
acmaestra, 2 Aug 2016 | Read review
“Make sure it's a newly refurbished room or do not stay”
CimmyP, 8 May 2016 | Read review
5 of 5