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Four Points by Sheraton Mexico City Col. Roma

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Four Points by Sheraton Mexico City Col. Roma
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206 Reviews from our TripAdvisor Community

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Showing 94: English reviews
Singapore, Singapore
Reviewed 2 weeks ago

A horrendous experience for me of an old / "modern" hotel. Did not sleep a wink the entire night. 1) Poor noise insulation - Can hear neighboring rooms doors opening / closing 2) Odd designed room layout - In particular the bathroom which is leaking water onto the WC floor - Curtains/blinds unable to fully cover windows 3) Old Appliances...

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Helpful?
2Thank Deploid
Management response:

We are very sorry that your stay was not the best. The doors are already sealed to reduce the noise, as are the floors of the showers (in the cases that are needed). All the curtains are new and reinforced to avoid the passage of light. Telephones, coffee makers, dryers, safes, remote controls and other appliances are always checked by...

Reviewed 2 weeks ago

We came to Mexico City to dine in two world class restaurants and stayed at this hotel for two nights. The first night after our dinner we gave the waiter a business card from our hotel and asked for a cab to the hotel. For some reason they called the hotel and asked them to book a car. The hotel...

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Helpful?
Thank Jörn R
Management response:

Good morning Mr. Jörn R. First of all, an apology for the situation that you spent in your stay with us, is unfortunate everything that happened. The measures corresponding to the events that happened to you have already been taken. Regarding our staff we applied the penalties that Starwood indicates to us. Again I apologize for the situation and I...

Reviewed 6 December 2016

Good location, staff and services. The parking lot is free, which is a very good facility. The rooms should have the frigobar as basic in the rooms, in our case we asked and the staff provide one for us for free. Internet, bathroom, bed, TV, all with very good quality. Totally recommend this hotel.

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Helpful?
Thank J.o. N
Management response:

Hi dear guest, has been a pleasure your stay in the hotel. we'll try to put frigobar's inside all the rooms, we hope to see you soon.

SFO
Reviewed 22 November 2016

We love CDMX and love Roma and love Av. Obregon, so we had high hopes regarding the Four Points. And our hopes were met and exceeded! The rooms are nice, and the service is very personal. The location is the real - all of what Roma has to offer is right within walking distance, and so is the legendary Arena...

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Helpful?
2Thank jakeymon
Manherdz, Manager at Four Points by Sheraton Mexico City Col. Roma, responded to this review

Dear Jakeymon; Thank you so much for your valuable comments, we love to exceed your spectations and we hope see you soon by the hotel. Best Regards Manuel Hernandez

Orange, Cambodia
Reviewed 17 October 2016 via mobile

We spent one night at the hotel and it was a great experience. Friendly and helpful team behind the counter and in the cafe. It is located in a nice little safe pocket to walk around and near a street market with some nice trendy cafes. The hotel focuses on artists from around the world with famous paintings recreated on...

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Helpful?
Thank Eric H
Manherdz, Gerente at Four Points by Sheraton Mexico City Col. Roma, responded to this review

Dear Erick H thabk you so much for your valuable comments, we really apreciate that you had a great experience with us and we will keep the effort to make the stay memorable. Best Regards Manuel Hernandez

Los Angeles, California
Reviewed 6 October 2016 via mobile

This is a pleasant place, very clean and comfortable beds plus our room has a tiny balcony, just large enough to survey the neighborhood from high above. This hotel provides all required to enjoy this neighborhood, and this the best colonia in all of this vast city, for hanging, people watching, excellent and varied cuisines, with plenty of music and...

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Helpful?
Thank JR-LosAngeles
Manherdz, Gerente at Four Points by Sheraton Mexico City Col. Roma, responded to this review

Dear <JR-LosAngeles; Thabk you so much for your comments, we apreciate that you like the hotel and the neirbourhood, we alrady forward your comments to all our staff and they aprecciate the good comments. Best Regards Manuel Hernandez

Reviewed 22 August 2016

My wife and I spent a week in Mexico City and found this hotel to fit our needs perfectly. The rooms were clean and had everything we needed. We originally planned to go to local cafes with internet to work in, but none of them could beat the hotel's internet speeds, so we ended up staying there. The breakfast was...

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Helpful?
1Thank Pedro Z
Manherdz, Manager at Four Points by Sheraton Mexico City Col. Roma, responded to this review

Dear Pedro Z; Thabk you so much for your comments kis always a pleasure to know that we were helpfull and the hotel accomodations were funtional for you, we hope to see you soon in the property. Best Regards Manuel Hernandez

Chicago
Reviewed 3 August 2016

My partner and I love staying in Roma Norte and walking to great restaurants, cafes, parks, and markets. We stayed here last year for the first time and were thrilled with the great location on Av. Obregón. The staff was very friendly, the bed was comfortable, and the room was very clean. We had a nice, small balcony with a...

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Helpful?
1Thank acmaestra
Manherdz, Gerente at Four Points by Sheraton Mexico City Col. Roma, responded to this review

Dear Acmaestra; Thank you so much for your opinión, we are very happy to know that you had a great time with us and we will do our best to make the next trip unforgetable. Best Regards Manuel Hernandez

Chicago, Illinois
Reviewed 29 July 2016

The king bed room had simple amenities and it was clean (although sometimes the cleaning smell got to be a little overpowering), but overall, everything was good. I love the lobby, and they have a small gym for working out. I stayed here with my boyfriend for a couple of days and we loved the location! We were out most...

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Helpful?
1Thank staogal
Manherdz, Gerente at Four Points by Sheraton Mexico City Col. Roma, responded to this review

Dear Staogal; Thank you so much for your comments, is always a pleasure to know that our hotel has been good for you, the lobby has been change constantly, Im sure that the next stay you will see something diferent and better. Best Regards Manuel Hernandez

Paris, France
Reviewed 9 July 2016 via mobile

I've been in Four Points by Sheraton for 4 nights during a business trip and generally speaking it is a great place. Affordable price, my room was clean, the bed comfortable, good desk. The breakfast is good but with a small choice for the buffet (local food nevertheless, fresh fruits...) I tried the food during the day and I don't...

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Helpful?
Thank GmeSni
Manherdz, Gerente at Four Points by Sheraton Mexico City Col. Roma, responded to this review

Dear GmeSni; Thank you very much for you comments is a shame to know that the food in our restaurant wasn´t good enought, our F&B team is always working to improve the service, and we will b very happy to see soon in the hotel. Best Regards Manuel Hernandez

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Staying in Roma

Neighbourhood Profile
Roma
Known for its constant cultural and gastronomic developments, Roma, is a beautiful neighborhood that was once the place for poets such as Kerouac and Ginsberg to call home. Galleries, museums and even private residences are on beautiful display when walking through Colima street to do some necessary shopping or when going to the classic Cine Tonalá to enjoy a delicious dinner and a great film. Top notch cafés, gourmet restaurants and food markets all around will surely catch your senses by surprise.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about Four Points by Sheraton Mexico City Col. Roma

Address: Avenida Alvaro Obregon 38, Mexico City 06700, Mexico (Formerly Hotel Xi Ciudad de Mexico Roma)
Region: Mexico > Central Mexico and Gulf Coast > Mexico City > Roma
Price Range: ₹ 6,485 - ₹ 9,147 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Mexico City Col. Roma 3*
Number of rooms: 91
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Also Known As:
Quality Inn Mexico City
Mexico City Quality Inn
Four Points By Sheraton Mexico City Col. Roma
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton Mexico City Col. Roma staff and other travellers.
2 questions
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Brasilia, DF
3 months ago
New York City, New York
6 months ago

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Questions? Get answers from Four Points by Sheraton Mexico City Col. Roma staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I would ask for a balcony. We had a street-facing balcony that was quiet.”
 of 5 bubbles acmaestra, 2 Aug 2016 | Read review
“Make sure it's a newly refurbished room or do not stay”
 of 5 bubbles CimmyP, 8 May 2016 | Read review
“Try to get a room on the upper floor as the doors are very cool”
 of 5 bubbles ChrisL924, 1 Apr 2016 | Read review
“Nights are fine, but during the day the noise from the lobby/restaurant travels up the atrium - and into all the rooms.”
 of 5 bubbles sfmarkd, 20 Jan 2016 | Read review
“Ask for room without adjoining door to next bedroom as noise travels if you have loud neighbours.”
 of 5 bubbles jsg55, 6 Jan 2016 | Read review
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