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Holiday Inn Express Hotel & Suites at the WTC

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Traveller (155)
Room & Suite (92)
Dining (9)
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Overview
  • Excellent24%
  • Very good39%
  • Average21%
  • Poor9%
  • Terrible7%
Travellers talk about
AMENITIES
Free Wifi
Parking
Breakfast included
Air Conditioning
Non-Smoking Hotel
Restaurant
Free Airport Transportation
2 Star Hotel
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (474)
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21 - 25 of 100 reviews
Reviewed 17 October 2016

At arrival my first impression of the hotel was quite good, Clean well organized, every corner smells good, like brand new carpet kind of smell so I was quite happy. Then I saw one of 3 elevators out of service, I didn’t mind and went...More

Thank Guilek A
Reviewed 10 October 2016

the front desk needs to have a better knowledge of how IHG operates to provide the best or better service on understanding the needs from each customers on early arrivals, I was told i was going to be charge for early arrival and being so...More

1  Thank Jesse G
Response from Adrian C, Manager at Holiday Inn Express Hotel & Suites at the WTCResponded 14 October 2016

Dear Jesse G I feel very sorry by the dire situation that unfortunately presents. One day before your arrival date, we had a close 100% occupancy and that's the reason why it could not provide the early check in. Another problem is that there was...More

Reviewed 4 September 2016

This hotel is steps away from the World Trade Center and many restaurants. The staff is very courteous.Rooms are very standard but nice, I didn't find the beds and pillows very comfortable, but they are ok. Breakfast was also good enough. The location is very...More

Thank sagapotravel
Response from Adrian C, Manager at Holiday Inn Express Hotel & Suites at the WTCResponded 8 September 2016

Dear sagapotravel. Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again soon. Sincerely, Adrian C...More

Reviewed 19 August 2016

I stayed here in March 2016 during a convention at the WTC. The hotel doesn't really have a "wow" factor but it's perfect for business travel except for the internet connection. That was my only complaint. Unfortunately it's a big/little complaint. It was slow and...More

Thank musical2016
Response from Adrian C, Manager at Holiday Inn Express Hotel & Suites at the WTCResponded 22 August 2016

Thank you so much for your review of our hotel, Holiday Inn Express Mexico City at WTC. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We are always working hard to...More

Reviewed 11 August 2016

My office is just four blocks away but that's not the reason I stay at HI Express Dakota. There are plenty of other hotels in the same block. Quality, Service, excellent breakfast included not to mention the breakfast staff that take very good care of...More

Thank chris b
Response from Rosario B, Rooms Division Manager at Holiday Inn Express Hotel & Suites at the WTCResponded 13 August 2016

Dear Chris B, We hope you are very well. Thank you for staying at Holiday Inn Express & Suites at WTC once again! We are glad to know that you stayed with us because of the excelent service provided by all our staff as well...More

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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Room Service
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Details
Price range
US$ 63 - US$ 148 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#22 Spa Hotel in Mexico City
#66 Business Hotel in Mexico City
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$ 63 - US$ 148 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#22 Spa Hotel in Mexico City
#66 Business Hotel in Mexico City
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (155)
Room & Suite (92)
Dining (9)
Pool & Beach (1)
Business Centre & Event Rooms (3)
Questions & Answers
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Room Tips
"try to pick a room in a corner of the hotel as it seems there quieter"
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"Not sure I only saw 2629 that was OK"
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"Views arent exactly stunning from any angle. Its a city hotel."
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"Avoid this hotel."
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