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Doubletree by Hilton Hotel Mexico City Santa Fe

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Traveller (79)
Room & Suite (64)
Dining (11)
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Overview
  • Excellent47%
  • Very good30%
  • Average14%
  • Poor5%
  • Terrible4%
Travellers talk about
Free Wifi
Parking
Breakfast Buffet
Pool
Non-Smoking Rooms
Restaurant
Room Service
3 Star Hotel
All hotel details
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Rooms
7 May8 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (353)
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1 - 5 of 68 reviews
A TripAdvisor Member
1
Reviewed 8 March 2018

The employees and concierges at this hotel went above and beyond. I would 100% recommend this hotel - there were amazingly no issues and the place itself was gorgeous. Also thank you specifically for Bryan for all you did!More

Review collected in partnership with DoubleTree by Hilton
Thank A TripAdvisor Member
Response from Rafael T, Manager at Doubletree by Hilton Hotel Mexico City Santa FeResponded 13 March 2018

Dear Guest, Thank you very much for taking the time to write such a wonderful review, we really appreciate it! We take a lot of pride in our staff and it fills us with joy to know you had a wonderful time with us. Glad...More

Hotel's Favourite
Reviewed 6 December 2017

Very accommodating front desk staff, eager & ready to lend a hand with information, directions and assistance with the business centre around the corner from reception. They immediately took care of moving me to another room when the one I had on the sunny side...More

Thank richiedix
Response from Rafael T, Manager at Doubletree by Hilton Hotel Mexico City Santa FeResponded 7 December 2017

Dear Richie, Glad to hear you enjoyed your stay with us. Hope the traffic wasn't too terrible during your stay in CDMX. Please let us know if there is something more we can do during your next visit to make your stay more comfortable and...More

Reviewed 10 February 2018

I loved the room and especially the bathroom. It had a nice, big bathtub and a separate, huge walk-in shower. The entrance to the hotel was difficult to find, but that may be because they are doing some renovations. There was no ramp and we...More

Review collected in partnership with DoubleTree by Hilton
Thank S1499FNkellym
Response from Yuvia S, Guest Services Manager at Doubletree by Hilton Hotel Mexico City Santa FeResponded 11 February 2018

Dear Kelly, I thank you for sharing your comments on your recent stay at our hotel. Although I can see that you had a positive experience with us, there is room, to improve and I am taking specific actions to ensure we do so. I...More

Reviewed 17 January 2018

Nice hotel near Santa Fe shopping and Plaza Samara with nice restaurants around the corner, great beds, nice gym and pool to excersize, reception very friendly, had an.extra bed for our nephew for one day free of charge, roomservice needs to improve consistency of their...More

Review collected in partnership with DoubleTree by Hilton
Thank Roxane L
Response from Yuvia S, Guest Services Manager at Doubletree by Hilton Hotel Mexico City Santa FeResponded 21 January 2018

Dear Roxane, Thank you for taking a moment to share your experience. I am happy to hear you found the Hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future!

Reviewed 26 December 2017

Too much money for the service they provide. Hotel in Mexico city was under remodeling, no offer breakfast, no offer good facilities to relax; some time in the morning make noise. I won't recommend to stay in this hotel the service is bad and charge...More

Review collected in partnership with DoubleTree by Hilton
Thank pablolU5807NT
Response from Yuvia S, Guest Services Manager at Doubletree by Hilton Hotel Mexico City Santa FeResponded 5 January 2018

Dear Pablo, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to...More

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About
Awards & Recognition
GreenLeaders Gold level
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Business Centre with Internet Access
Room Service
Meeting Rooms
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Self-Serve Laundry
Babysitting
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$ 80 - US$ 192 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Green Hotel in Mexico City
#17 Family Hotel in Mexico City
#27 Business Hotel in Mexico City
Room types
Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$ 80 - US$ 192 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Green Hotel in Mexico City
#17 Family Hotel in Mexico City
#27 Business Hotel in Mexico City
Room types
Non-Smoking Rooms, Suites, Family Rooms
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Traveller (79)
Room & Suite (64)
Dining (11)
Pool & Beach (1)
Business Centre & Event Rooms (6)
Family and Play Areas (2)
Questions & Answers
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Room Tips
"Stay away from the sunny side of the building, hot!!!"
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"Request and executive level room if available."
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"King size beds are very good"
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"Suite 753 with panirama views"
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