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W Mexico City

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W Mexico City
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837 Reviews from our TripAdvisor Community

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Showing 547: English reviews
Reviewed yesterday NEWvia mobile

W hotel day spa is a little oasis to escape the hectic fast pace life of overcrowded Mexico City. They have a wonderful detoxing temazcal which is an ancient prehispanic steam bath which is hard to believe that it actually exists una hip hotel in the heart of Mexico City. The massage therapists are wonderful a provide services tailored to...

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Helpful?
Thank Lorena P
Washington
Reviewed 4 days ago NEW

The lobby has a decent bar, and the rooms are thoughtfully decorated with local touches. Great amenities, and the Jose Andres restaurant gets very good reviews. The cab driver who was waiting to take me to the airport claimed he didn't have change, so either pre-pay at the hotel or make sure you have exact change for the approximately 400...

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Helpful?
Thank mrsirin
Reviewed 6 days ago NEW

I just finished a 9-day stay at W Mexico City and couldn't be more impressed. While the ultra-modern decor might not be for everyone, the bed was sumptuous, the room was well-stocked in amenities and minibar offerings, and the staff were uniformly helpful - -especially the "whatever/wherever" desk which went above and beyond multiple times. The location is excellent, especially...

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Helpful?
Thank Nelson S
San Francisco, California
Reviewed 1 week ago

After the first nite we were upgraded as the hotel was not very crowded during the holiday. However, we met a very resistant housekeeping manager. We were congested and asked for a few boxes of Kleenex. The room had a nice functional shower and tub so we asked for extra body wash for the bath. She came back 15 minutes...

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Helpful?
4Thank Sam S
W_Mexico_City, Whatever / Whenever at W Mexico City, responded to this review

W_Mexico_City, Whatever / Whenever at W Mexico City, responded to this review Hello Sam S; Thank you for bringing this to our attention. We are aware of the points you mentioned and they are currently adressed by our quality team. Please feel free to contact me directly for further assistance, or let me know if there is something else we...

Washington uk
Reviewed 2 weeks ago

The staff are very friendly and in a good location. Rooms are very modern and chic. very prompt service. Good Breakfast with fresh produce. convenient location to catch sight seeing bus. good restaurants near by

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Helpful?
Thank Sumitha V
W_Mexico_City, Whatever / Whenever at W Mexico City, responded to this review

Hello there Sumitha V; It's great to know you had a great stay with us, thanks for sharing it! Our talent (staff) is the best thing we have in W Mexico City and we liked that you think in the same way. During your next stay dont forget to talk with Yoshio Ayala, our W Insider; he will give you...

Miami, Florida
Reviewed 2 weeks ago

Hotel is very modern and comfortable ,the location couldn't be better , walking distance from bars and restaurants. very comfortable mattress and linens. Rooms are very spacious. The restaurant J by Jose Andres also very good. staff is excellent.

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Helpful?
Thank mrencinales
W_Mexico_City, Whatever / Wjenever at W Mexico City, responded to this review

Hello mrencinales; Thanks a lot for sharing a bit of your stay with us! We love to be in Polanco, we have a lot of things to do here, from museums to the best bars in the City! Our talent (staff) is the best we have in W Mexico City, we are always trying to create a W Experience for...

London, United Kingdom
Reviewed 2 weeks ago

If you like quirky old boutique hotels, this place definitely isn't for you. The hotel is incredibly modern with immaculate bedrooms with lots of modern functionality. Upon entering the room, it's very spacious and the bed was incredibly comfortable. The bathroom was spotless, all the features were modern and the shower excellent. The room has loads of tiny details to...

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Helpful?
Thank Simon E
W_Mexico_City, Whatever / Whenever at W Mexico City, responded to this review

Hello there Simon E; It's hard to find dault with this hotel? I think the only fault during your stay was you didn't get the chance to visit our Living Room Bar nor our Away Spa! But honestly, we love to read reviews just like this one! Here in W Mexico City we try to exceed the expectations of our...

Reviewed 2 weeks ago

We came here for new years eve, me and my friend and we got robbed 10 mins away from hotel at gun point while walking around noon time towards museum of anthropology. This happened on Schiller and Polanco Ave. We even filed a police report. The hotel staff is nice to help with calling the police. I wish someone had...

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Helpful?
1Thank Adnan K
W_Mexico_City, Whatever / Whenever at W Mexico City, responded to this review

Hello Adnan K; Thanks a lot for sharing what happened. We are cooperating with the local authority regarding this incident. Polanco is one of the safest neighborhoods in Mexico City and this is the first time someone report a situation like that. Despite of that I hope you had the chance to relax in our hotel during your stay with...

Reviewed 3 weeks ago via mobile

My wife and I traveled to Mexico City and we loved this hotel. From the moment we arrived the staff was very attentive and they all spoke English. The Polanco area is very nice and we felt safe walking around before and after dinner and throughout the day. The restaurant was excellent as well. We started each day with a...

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Helpful?
Thank dlopez57
W_Mexico_City, Whatever / Whenever at W Mexico City, responded to this review

Hello there dlopez57; We love to read reviews just like yours! It looks like you had a complete W Experience with us! Too bad you left the hotel before our New Year's Eve party, it was a blast! I will share your comments with Enrique, Lily, Paola and Yannick; I know the will be hapy to know they helped you...

Houston, Texas
Reviewed 3 weeks ago

I stayed at the W Mexico City in late September of 2016. My one night stay was in conjunction with a corporate event at the hotel. My room was eclectic and reflected the spirit of the W brand. I enjoyed the Bliss toiletries and like the different lighting options available in the room. This hotel is well located for visitors...

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Helpful?
Thank HoustonAimster
W_Mexico_City, Whatever / Whenever at W Mexico City, responded to this review

Hi HoustonAimster; Quick working visit? Well, now that you know us I hope your next visit to Mexico City you could take one or two days to explore our City. We have a lot of things to do here! If you need any help of where should you go, you can contact our W Insider Yoshio Ayala, he will give...

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Staying in Polanco

Neighbourhood Profile
Polanco
Poshness defines Polanco, this wealthy neighborhood retains elegance unmatched elsewhere in Distrito Federal. Brunch in the Polanquito area, then keep up with the latest fashion trends in luxury boutiques around every corner. Top it off with beautiful cafés and restaurants that surround Lincoln Park, a treat to the senses thanks to the art decó architecture and high quality gourmet cuisine found here.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about W Mexico City

Address: Campos Eliseos 252, Mexico City 11560, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Mexico City > Polanco
Price Range: ₹ 13,518 - ₹ 29,358 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — W Mexico City 4.5*
Number of rooms: 237
Reservation Options:
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Also Known As:
w Mexico City Hotel Mexico City
w Hotels Mexico City
Hotel Style:
#10 Spa Hotel in Mexico City
#17 Luxury Hotel in Mexico City
#33 Romantic Hotel in Mexico City
#39 Family Hotel in Mexico City
#48 Business Hotel in Mexico City
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Questions & Answers

Here's what travellers have asked, with answers from W Mexico City staff and other travellers.
4 questions
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Questions? Get answers from W Mexico City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I was on the seventh floor and comfortably removed from the disco-throbbing bar.”
 of 5 bubbles 670nelsons, 15 Jan 2017 | Read review
“Safety First. This area is not safe. I personally got robbed of my $2000 watch in broad day light. Near Polanco.”
 of 5 bubbles adnank2017, 1 Jan 2017 | Read review
“Caramba views over the close area are at higher floor levels - worth it!”
 of 5 bubbles ThorwaldVikingAsgaar, 12 Nov 2016 | Read review
“There're suites with a small terrance and great view.”
 of 5 bubbles 534pilarb, 3 Nov 2016 | Read review
“The room is very comfortable with a very modern decoration.”
 of 5 bubbles , 30 Sep 2016 | Read review
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