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JW Marriott Hotel Mexico City Santa Fe

Booking.comUS$ 196*
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Certificate of Excellence
02/04/2017 03/04/2017
1 room 2 adults 0 children
US$ 402*
US$ 196*
US$ 402*
US$ 196*
US$ 402*
US$ 196*
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JW Marriott Hotel Mexico City Santa Fe
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403 Reviews from our TripAdvisor Community

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There are newer reviews for JW Marriott Hotel Mexico City Santa Fe
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Showing 248: English reviews
San Francisco, California
Reviewed 14 December 2016

I expected more: Internet was down for 2 days. Reception clerk extremely rude and lack of "touch". The only thing is worth in this hotel are the bellboys specially Antonio and Luis, friendly, helpful, always caring for your needs (coffee, taxi, you name it). Espresso machine didn't work in the room

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Helpful?
Thank magas681
GM JW Marriott ... M, General Manager at JW Marriott Hotel Mexico City Santa Fe, responded to this review

Dear Magas681, Thank you for taking the time to share with us your experience in regards to your recent stay at the JW Marriott Hotel Mexico City Santa Fe. Your valued feedback highlighted a number of areas for improvement that I have since shared with the Front Office Manager , who join me in offering their apologies for their team’s...

Guadalajara, Mexico
Reviewed 13 December 2016

I stayed here recently and i must say it was amazing. The service is impeccable since the very moment you arrive to the hotel, everyone is always friendly and helpful. The rooms are very clean, modern and incredibly equipped. Food was exquisite, no more words needed. My only comment would be that WiFi should be free, i have been to...

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Helpful?
Thank amichelleesc
GM JW Marriott ... M, Director General at JW Marriott Hotel Mexico City Santa Fe, responded to this review

Dear Guest, Thank you very much for taking the time to share your experience at the JW Marriott Hotel Mexico City Santa Fe in this travel community. Your distinction is very important to us. It's a pleasure to know that we have exceeded your service expectations. We hope you choose to stay with us again. Cordially, Miguel Mestas General Manager...

Reviewed 9 December 2016 via mobile

Met my expectations as a JW Marriott. Service was top notch and professional. I suggest using the Spa for an aromatherapy massage. Best I've ever had. Also would like to personally thank Mr. Ruben Bolaños for expediting my personal items back home. Great location near malls and several restaurants. Can't go wrong.

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Helpful?
Thank mrneeves
GM JW Marriott ... M, Director General at JW Marriott Hotel Mexico City Santa Fe, responded to this review

Dear Guest, Thank you for sharing your experience at the JW Marriott Hotel Mexico City Santa Fe. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. We hope you choose to stay with us again. Cordially, Miguel Mestas General Manager JW Marriott...

Caracas, Distrito Federal, Venezuela
Reviewed 8 December 2016

Great ambiance! Great location if you want to stay in the Santa Fe area, near the largest shopping mall and lots of restaurants. Rooms and gym as brand new. If you want to do tourism around the city i would recommend a hotel in Polanco.

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Helpful?
Thank Javier R
GM JW Marriott ... M, Director General at JW Marriott Hotel Mexico City Santa Fe, responded to this review

Dear Guest, On behalf of all the staff of JW Marriott Mexico City Santa Fe and my own I appreciate the time spent in sharing with us your experience about your recent stay with us. We appreciate your feedback and are delighted to hear that you had a great stay. Thank you in advance for your preference. Sincerely, Miguel Mestas...

United Kingdom
Reviewed 5 December 2016

I was upgraded to a junior suite because of my Platinum Elite status from a standard room. Every experience I had--transit, check-in, room, lounge, spa, dining, concierge services, and check-out was well done. The one, minor misstep was quickly resolved and a personal email was sent to me explaining that the management had consulted with the staff for the root...

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Helpful?
1Thank travelentuziast
GM JW Marriott ... M, Director General at JW Marriott Hotel Mexico City Santa Fe, responded to this review

Dear Guest, On behalf of all the staff of JW Marriott Mexico City Santa Fe and my own I appreciate the time spent in sharing with us your experience about your recent stay with us. Thank you for your preference and comments as it is of great importance for us to provide you with the best service. We hope you...

Reviewed 1 December 2016

It's about time I write a review to say that there is no better place to stay on business in Mexico City. What sets it apart, aside from the great night sleep on comfortable beds is the staff. For you rewards members, the service you get from Victor, Estella, Juan at the exec lounge is the best. It makes the...

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Helpful?
1Thank DuchessLT
GM JW Marriott ... M, Director General at JW Marriott Hotel Mexico City Santa Fe, responded to this review

Dear Guest, Thank you for sharing your experience at the JW Marriott Hotel Mexico City Santa Fe With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Thank you for making this special distinction. Cordially, Miguel Mestas General Manager JW Marriott Hotel Mexico...

Nashville, Tennessee
Reviewed 1 December 2016

The JW Marriott Santa Fe is a beautiful hotel with a friendly staff willing to meet all your service needs, and ensuring an excellent stay. Antonio, the bell man was most accommodating and gracious, He was welcoming and helpful with every request as well was the entire bell staff. The ladies in the Spa offered quality services and amenities. Nancy,...

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Helpful?
1Thank ltlacey
GM JW Marriott ... M, Director General at JW Marriott Hotel Mexico City Santa Fe, responded to this review

Dear Guest, Thank you for sharing your experience at the JW Marriott Hotel Mexico City Santa Fe. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Thank you in advance for your preference. Sincerely, Miguel Mestas General...

Reviewed 24 November 2016

Excellent location in the cooler section of Mexico City. Modern structure. Quattro Italian restaurant with excellent food and service. GUA restaurant, according to my friends had excellent service and food for breakfast but we never tried it for supper because it always seemed empty (compared to Quattro). Everyone one was very courteous and helpful. The lounge was very good but...

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Helpful?
Thank Gerald K
GM JW Marriott ... M, Director General at JW Marriott Hotel Mexico City Santa Fe, responded to this review

Dear Guest, Thank you very much for sharing your experience at the JW Marriott Hotel Mexico City Santa Fe. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. We hope you choose to stay with us again. Cordially, Miguel Mestas General Manager

Reviewed 19 November 2016 via mobile

This is a beautiful hotel, with spacious, comfortable and well appointed rooms. The bathroom was lovely with separate bath and walk in shower. I would definitely stay here again. The downside for me was when I asked in the executive lounge and at reception if they could have gluten free bread to make toast for breakfast in the mornings and...

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Helpful?
Thank BigTravellerAJC66
Reviewed 17 November 2016

The Marriott in Santa Fe is by far the best hotel in Santa Fe. The front desk is extremly nice when you check in, the concierge desk is always at your service, but the thing that i enjoy the most is the Executive Lounge. This last week when I was there, Estela greeted me at the door, asked me how...

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Helpful?
Thank Greg S

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02/04/2017 03/04/2017
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Staying in Santa Fe

Neighbourhood Profile
Santa Fe
Few neighborhoods have undergone such enormous change as Santa Fé, now a high-end destination with luxurious residences, apartments, hotels, rooftop bars offering incredible views and restaurants with extraordinary cuisine. Garden Santa Fé mall has earned several architectural awards for its design. This neighborhood is the best choice for those looking to get fully pampered by a romantic escapade.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Restaurant
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
Welcome to the JW Marriott Hotel Mexico City Santa Fe, a luxury hotel in Mexico City's most modern district. Its privileged location at the heart of Santa Fe will give you access to cutting-edge restaurants, bars, cafes, boutiques, and malls. Some of the city's most notable corporations and universities are all just steps away. ... more   less 

Additional Information about JW Marriott Hotel Mexico City Santa Fe

Address: Avenida Sante Fe 160 | Col Santa Fe, Mexico City 01219, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Mexico City > Santa Fe
Price Range: ₹ 10,475 - ₹ 24,355 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — JW Marriott Hotel Mexico City Santa Fe 4*
Number of rooms: 221
Reservation Options:
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Also Known As:
JW Marriott Hotel Mexico City Santa Fe
Hotel Style:
#11 Spa Hotel in Mexico City
#12 Business Hotel in Mexico City
#18 Luxury Hotel in Mexico City
#18 Family Hotel in Mexico City
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Hotel Mexico City Santa Fe staff and other travellers.
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Questions? Get answers from JW Marriott Hotel Mexico City Santa Fe staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors have better views.”
 of 5 bubbles P2712OXmichelleg, 4 Mar 2017 | Read review
“Upper floors have a better view, but even on lower floors rooms are still very nice.”
 of 5 bubbles 191tishg, 11 Feb 2017 | Read review
“Excelente place if you are going to be around Santa Fe”
 of 5 bubbles roberto2013, 12 Jan 2017 | Read review
“All Room are very quite. You can take hotel taxis or outside taxis'. I recommend you to take the hotel taxis.”
 of 5 bubbles thomasfS4316SG, 26 Dec 2016 | Read review
“AVOID to stay at this hotel - Stay in Marriot if you are in Santa Fe”
 of 5 bubbles magas681, 13 Dec 2016 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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