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Hotel Polanco

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Hotel Polanco
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85 Reviews from our TripAdvisor Community

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Showing 39: English reviews
Reviewed 1 week ago

Do not patronize this hotel. The desk person was rude and unhelpful. My first room was situated next to the elevator and had the bathroom the size of a tiny closet. I asked to move to another room. At the front desk the guy acted like he couldn't speak English. He suggested a room with two beds and I declined...

Thank Robin W
Reviewed 2 weeks ago via mobile

We stayed at this Hotel 2 days and is well located in Mexico's Polanco's quarter. The rooms are clean and meet the basic needs of most travelers. It's a pity that the experience was marred by unfriendly front desk. They made us sign a credit card blank voucher, copied our safety card number and used it without authorization. When we...

Thank Feliz_Traveler
Reviewed 18 October 2016

This hotel suffers in hospitality. The only thing going for this hotel is the location to the business district. While they say there is Internet, it hardly works. The owners who man the front desk suck at hospitality. There are some decent places to eat near the hotel but pricey though. If the location is important then go for it...

Thank Rene D
San Diego, California
Reviewed 15 September 2016

Avoid staying here, regardless of it's convenient location. The hotel itself is old and in desperate need of renovation. The rooms, while spacious, are dark and dingy. The overall feel of the hotel is just old and depressing, and that's not even the worst part. The hotel staff was beyond rude and unhelpful. For security reasons, I was informed that...

1Thank Regina G
Reviewed 18 May 2016

Simple and accessible hotel in the Polanco district, near to the big Chapultepec Park, Zoo and Museums. Unfortunately they don't offer breakfast but the cleanliness is good. Some bathrooms are really small for more than one person in the room, but are clean and with a good shower. Definitely a good option for lone travelers who wants to be on...

Thank Luiz W
Plymouth, Michigan
Reviewed 17 May 2016

I stayed here for one evening while on a brief visit to Mexico City for business. The company I was visiting booked this hotel because it was a location convenient to walk to many restaurants. The room was clean and quiet, and the bathroom very small. Not a lot of amenities and service isn't fabulous. Room was under $90. There...

Thank ead_angel
Reviewed 30 April 2016 via mobile

This hotel is fine, nothing special. If you want a nice, big room, breakfast and good customer service then I would suggest paying a bit more and choosing another hotel. The location is the best thing about this hotel.

Thank Kieran H
Ravenna, Italy
Reviewed 12 February 2016

According to this price and previous reports , you cannot expect any better. Location fantastic. All Polanco nightlife at walking distance . Room spacious and comfortable Free wi fi Other Services completely vacant No breakfast No international tv

1Thank alexra66
Santiago, Chile
Reviewed 10 February 2016

Not cool staff at all. They have to work on that. Breakfast is really poor. Location is excelent, walking distance from polancos best spots. My room was small, bathroom really small they had TV and Air witch was great. No service at all (room service etc) but delivery from major restaurants work.

Thank jealbornoz
San Miguel de Allende, Mexico
Reviewed 7 February 2016

Great value for the location, unless you arrive in a personal car, parking is extra, $200 pesos a day. The rooms have been recently remodeled and everything is new, clean and very solid. One big plus is the Italian restaurant attached. A minus point for the house keeping, the door to the maintenance closest was open all day long, and...

1Thank Alfredo J

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Staying in Polanco

Neighbourhood Profile
Poshness defines Polanco, this wealthy neighborhood retains elegance unmatched elsewhere in Distrito Federal. Brunch in the Polanquito area, then keep up with the latest fashion trends in luxury boutiques around every corner. Top it off with beautiful cafés and restaurants that surround Lincoln Park, a treat to the senses thanks to the art decó architecture and high quality gourmet cuisine found here.
Explore this neighbourhood


  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Restaurant
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
  • Shuttle Bus Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service

Additional Information about Hotel Polanco

Address: Calle Edgar Allan Poe 8 | Polanco, Mexico City 11540, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Mexico City > Polanco
Price Range: ₹ 5,118 - ₹ 10,237 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Polanco 3*
Number of rooms: 339
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Also Known As:
Polanco Hotel Mexico City
Hotel Polanco Mexico City
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Polanco staff and other travellers.
2 questions
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Questions? Get answers from Hotel Polanco staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Brown people get better rooms than white people.”
 of 5 bubbles robinwG5066WI, 13 Jan 2017 | Read review
“All the rooms are remodeled... Usually I prefer to ask for street view .”
 of 5 bubbles 217luizw, 18 May 2016 | Read review
“Assk for a room with view. I asked for a junior suite and they gave me a small standard room”
 of 5 bubbles jealbornoz, 9 Feb 2016 | Read review
“Very expensive for their kind of hotel. Unless location, no reason to choose it.”
 of 5 bubbles 212jayj, 10 May 2015 | Read review
“At the front desk make sure you ask for a room you like. Also tipping helps to get more service like going to restaurants or running errands with the hotel staff. If you want to use the Taxi service for longer period of time try to negotiate a better rate.”
 of 5 bubbles sivakumarc, 12 Feb 2015 | Read review
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