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Grand Fiesta Americana Chapultepec

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720 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Fiesta Americana Chapultepec
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Showing 209: English reviews
Los Angeles, California
Reviewed 9 October 2016 via mobile

Nice big room with plenty of space to move around. Large marble bathroom and good size closet. Friendly staff and room was always spotless. Little things like outlets near the night stand would be a big help.

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Helpful?
Thank TheBrewmaster18
GrandFiestaAmericana, Director de Relaciones Públicas at Grand Fiesta Americana Chapultepec, responded to this review

Dear Guest. We are so grateful with your nice comments, your experience motivate us to improve our service, we really hope to see you soon. Thank you! Kind Regards Public Relations.

Milan, Italy
Reviewed 8 October 2016

I spent 3 nights in a club floor room. Room itself is OK, large, clean with all what you need. The breakfast was very good at the main restaurant. WiFi ok but not very fast. Weak points of this hotel come with the public areas, lobby is very small like the bar, club floor lounge is small and not suitable...

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Helpful?
Thank Carcentina
GrandFiestaAmericana, Director de Relaciones Públicas at Grand Fiesta Americana Chapultepec, responded to this review

Dear Guest We appreciate your comments and the time you took to share your recent experience at our hotel, Your opinion is very important and helps us to improve. We are working so hard to make it better. Please give us the opportunity to serve you again; we are sure we can make your stay an incredible experience. Best Regards...

Seabrook, New Hampshire
Reviewed 29 September 2016

Front desk staff very attentive, helpful and professional. Always someone that could speak English. Very nice room, furnishings and view, climate control. Firm mattress, excellent linens. Clean. Good blackout curtain. I was pleased with the whole experience.

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Helpful?
Thank geomos
Relaciones P, Director de Relaciones Públicas at Grand Fiesta Americana Chapultepec, responded to this review

Dear Guest We are glad to hear those comments and also very pleased that you enjoyed your stay with us. We are hopefully waiting you to come back soon. Best regards Public relations

Cancun, Mexico
Reviewed 5 September 2016

Excellent profesional team as well as the hotel location, rooms cleanliness, food & beverage presentation. The Club was fantastic, the incredible view of the Castillo de Chapultepec is something unique.

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Helpful?
Thank Miguel L
Relaciones P, Director de Relaciones Públicas at Grand Fiesta Americana Chapultepec, responded to this review

Dear Guest Thanks for your kind comments, we are very pleased that you enjoyed your stay with us. We are hopefully waiting you to come back soon. Best regards

Rutland, Vermont
Reviewed 29 August 2016 via mobile

I found this hotel staff to be courteous, friendly and good English speaking skills. They were very helpful, offering to go to the store to get me a plug converter! Rooms are very clean, fitness center will get you by, but that's about it. The spa here looks quite nice, however the fees are higher than I pay in US....

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Helpful?
Thank Roadie802
Relaciones P, Director de Relaciones Públicas at Grand Fiesta Americana Chapultepec, responded to this review

Dear Guest Your opinion is very important to us. We appreciate your visit, please let us serve you again, it will be a pleasure. We hope to see you soon. Best Regards Public Relations

Chino Hills, California
Reviewed 15 August 2016 via mobile

This hotel has the perfect location! Walking distance to a few places and we always felt safe.... I have two small boys who really enjoyed the park & activities across the street! First time in Mexico City and I'm glad I stayed here. Los panchos a small restaurant around the corner is delicious. There are 3 different Starbucks coffee within...

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Helpful?
Thank cabraldaisy
Relaciones P, Director de Relaciones Públicas at Grand Fiesta Americana Chapultepec, responded to this review

We greatly appreciate your nice comments about the hotel location and its touristic surroundings also we provide a safe service to our guests and we always recommend them to the best place in the city center. We surely hope that you come back soon. Public Relations

Reviewed 9 August 2016 via mobile

Good place either for a business or a family trip. The hotel has a great breakfast and evening snack business package which is cost effective and convenient for those who want to enjoy breakfast in a quiet place (on the 16th floor overlooking the Chapultepec park) and have a light dinner. The fitness centre is relatively small but pretty well...

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Helpful?
Thank Europeantraveller12
Relaciones P, Director de Relaciones Públicas at Grand Fiesta Americana Chapultepec, responded to this review

Dear Guest Thanks for your kind comments, we are very pleased that you enjoyed your stay with us. We are hopefully waiting you to come back soon. Best regards

Celaya, Mexico
Reviewed 25 July 2016

This hotel is located good place for convinience and relax. The room is clean and quiet. But I think that staff relationship and communication is poor, so front opeation is not speedy and take a time.

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Helpful?
Thank HAYASHIBE M
Relaciones P, Director de Relaciones Públicas at Grand Fiesta Americana Chapultepec, responded to this review

Dear guest We are so sorry about all the inconvenets during your stay. Your opinion is very important to us, it help us to improve our service. We are working hard to train our coworkers, to be better and do not repeat this situations. We hope you can give us the oportunity to show you that we are going to...

Reviewed 17 July 2016 via mobile

I came with my sister and my parents, we stay for two nights.Had two separate rooms and in the floors of the Business Awards Club that includes breakfast, snacks and drinks almost all day in the 16 floor. My father felt sick the first day and they were really helpfully, went to the drugstore and bring us a list of...

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Helpful?
Thank Eduardo J
Relaciones P, Director de Relaciones Públicas at Grand Fiesta Americana Chapultepec, responded to this review

Dear Guest Thank you for your nice comments. We are so glad to hear that your experience with us was great! We are looking forward to seeing you again. Public Relations

Montreal, Canada
Reviewed 14 July 2016

Hotel location and services are fine, however a reservation in person for a colleague that I personally confirmed twice at the front desk was "lost" no room was available and suddenly I could have a room at triple the price.

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Helpful?
Thank ALI E
Relaciones P, Director de Relaciones Públicas at Grand Fiesta Americana Chapultepec, responded to this review

Dear guest We are so sorry about all the inconvenets during your stay. Your opinion is very important to us, it help us to improve our service. We are working hard to train our coworkers, to be better and do not repeat this situations. We hope you can give us the opportunity to show you that we are going to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
When traveling to Mexico City, plan for an exclusive experience, surrounded by the Chapultepec Forest, one of the most beautiful spots in the city, and a stone's throw away from important business, shopping and entertainment centers. Stay at the Grand Fiesta Americana Chapultepec, one of the most beautiful hotels in Mexico, and make your trip an unforgettable experience that is as distinguished as you are. The innovative and elegant architecture of the hotel sets it apart in the city. A view of the Castle of Chapultepec can be seen from most of the 203 rooms and suites, making it impossible to forget that you are immersed in a city that is full of history and enchantment. It is a place where you can unwind in style, comfort, elegance and exclusivity. If you're seeking an enjoyable business trip to Mexico City, we offer three executive Grand Club floors, featuring excellent personalized customer service, private check-in, european breakfast and outstanding service at the exclusive Executive Lounge, offering drinks and select light snacks. One of Mexico's top restaurants is Salammbo, where an innovative ambiance combines with an exquisite range of contemporary international cuisine. To make your business trips to Mexico City remarkable, Grand Fiesta Americana Chapultepec features the elegant and functional "Castillo de Chapultepec" room, which hosts up to 250 people and is accompanied by impeccable service, to take care of every detail. Within the splendor of this already iconic Mexico City hotel, you'll have the chance to work-out at the fully-equipped gym or find a state relaxation and beauty that's only available at the stylish, elegant and comfortable hotel spa. ... more   less 

Additional Information about Grand Fiesta Americana Chapultepec

Address: Avenida Calzada General Mariano Escobedo 756 | Colonia Anzures, Mexico City 11590, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range: ₹ 10,510 - ₹ 15,628 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Grand Fiesta Americana Chapultepec 4.5*
Number of rooms: 203
Reservation Options:
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Also Known As:
Fiesta Americana Grand Chapultepec Hotel Mexico City
Fiesta Americana Mexico City
Mexico City Fiesta Americana
Grand Fiesta Americana Chapultepec Mexico City
Hotel Style:
#6 Green Hotel in Mexico City
#7 Spa Hotel in Mexico City
#14 Luxury Hotel in Mexico City
#16 Romantic Hotel in Mexico City
#24 Business Hotel in Mexico City
#29 Family Hotel in Mexico City
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Questions & Answers

Here's what travellers have asked, with answers from Grand Fiesta Americana Chapultepec staff and other travellers.
7 questions
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Sutton Coldfield, United Kingdom
over a year ago

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Questions? Get answers from Grand Fiesta Americana Chapultepec staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for park view and lounge access (worth the $$$)”
 of 5 bubbles jasonbR1649PR, 4 Jan 2017 | Read review
“Rooms facing the Park have the best view, but slightly more noise. Rooms on higher floors are quieter and have a better view.”
 of 5 bubbles LouisaRo, 2 Jan 2017 | Read review
“with a view to the "castillo de chapultepec"”
 of 5 bubbles silpro, 1 Nov 2016 | Read review
“lots of traffic on all sides. get higher to lose some sound.”
 of 5 bubbles geomos, 28 Sep 2016 | Read review
“View of the castle offers a welcome reprieve from the cityscape”
  • Chair and ottoman comfortable seating option
  • Looking the other direction view is not as relaxing
  • Castle view provides a visual respite from cityscape
  • A bit gaudy but a welcome departure from hotel monotony
  • Enough space between bed and television to park a SUV
  • Barren white walls could use an infusion of (a) color
 of 5 bubbles scl44, 17 Jun 2016 | Read review
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