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The Westin Santa Fe Mexico City

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The Westin Santa Fe Mexico City
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453 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Santa Fe Mexico City
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Showing 275: English reviews
Bengaluru, India
Reviewed 7 January 2015

Terrace and its view is awesome, Good hospitality. Buffet is nice. Hotel staff is very courteous, they arranged cab and foods as required. Very nice location near to all major offices. They need to improve on the food items for international travelers.

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Helpful?
Thank idigvijay
Andrea M, Manager at The Westin Santa Fe Mexico City, responded to this review

Dear idigvijay, Thank you for your value feedback that was analyzed by the areas involved to improve and guaranteed the quality service you are expecting for. We look forward to welcome you again at The Westin Santa Fe Mexico CIty. Best Regards,

Reviewed 7 January 2015 via mobile

The massage service is pretty good. They've set a good, relaxing atmosphere. I enjoy spas very much and the overall experience is quite enjoyable. The therapists do have a professional attitude, but I think they could try and understand what you need/like before starting the massage. The amenities are good, not excellent. The steam room wasn't working, and the girl...

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Helpful?
Thank OmarTrujillo
Andrea M, Manager at The Westin Santa Fe Mexico City, responded to this review

Dearm Mr. Trujillo, Thank you for your value comments that was analyzed by the areas involved to prevent something similar happen in the future. We look forward to welcome you again at The Westin Santa Fe Mexico City. Best Regards,

Richmond, California
Reviewed 12 December 2014

I forgot my passport in the safe of my room and I realize this the second after I close the door of the taxi that drop me off at the airport.... I was certain I was going to loose my flight but I call the Hotel desk and Armando Garcia really took care of me. He kept me on hold...

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Helpful?
1Thank JoseLomeliV
Andrea M, Manager at The Westin Santa Fe Mexico City, responded to this review

Dear Jose LomeliV, Thank you for your value comments, we look forward to welcome you again at The Westin Santa Fe Mexico City.

London, United Kingdom
Reviewed 7 December 2014

The bed was really nice and nice sky bar, but I've to give it only 3 stars because the front desk, depending on who you gets, were slow. Also once when I checked in, nobody helped me with my luggage but there were staff just standing and chatted with each other.

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1Thank Cheynevyn
Andrea M, Manager at The Westin Santa Fe Mexico City, responded to this review

Dear Cheyne V, Thank you for your value feedback that was analyzed by the areas involved to prevent something similar in the future. We offer you our most sincerely apologies for the inconvenience it may caused you. We look forward to welcome you again at The Westin Santa Fe Mexico City.

New York City, New York
Reviewed 2 December 2014

The Westin is one of the best in Santa Fe. It is modern and clean. Has a good gym, small pool, and nice deck. The breakfast is very good. Cant beat the location right near an indoor mall with great restaurants.

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Helpful?
1Thank cmsknyny
Andrea M, Manager at The Westin Santa Fe Mexico City, responded to this review

Dear cmsknyny, Thank you for this value comments. We look forward to welcome you again at the Westin Santa Fe Mexico City.

The Hague, The Netherlands
Reviewed 1 December 2014

wonderful stay and huge contrast to westin cancun. definitely a must visit. wonderful location and amazing design! did not try the restaurant but we were there for a wedding and they really pulled together a very nice reception and dinner. good room service and good taste.

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Helpful?
1Thank patheodora
Andrea M, Manager at The Westin Santa Fe Mexico City, responded to this review

Dear Patheodora, Thank you for your preference and your value comments. We look forward to welcome you again at The Westin Santa Fe Mexico City!

New York
Reviewed 20 November 2014

The Westin Santa Fe was a bit disappointing. The rooms are nice, but my floor had a strong chemical smell (paint?) in the halls. The check in staff and bellman were excellent. The restaurant was slow as anything. Also, while I understand that Spanish is the dominant language, barely any of the restaurant staff spoke english so it made ordering...

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Helpful?
Thank NYC1240
Andrea M, Manager at The Westin Santa Fe Mexico City, responded to this review

Dear NYC1240: Thank you for your value feedback that was analyzed by the areas involved to prevent something similar happens in the future! We look forward to welcome you soon at The Westin Santa Fe Mexico City

Miami, United States
Reviewed 18 November 2014

This Westin is by far one of the best Westin Hotels and the most enjoyable ho tel in the Santa Fe area. The service and attention is impeccable, and there is always a friendly crew to assist your every need. This is my choice hotel when in Mexico City.

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Thank Teresa A
Andrea M, Manager at The Westin Santa Fe Mexico City, responded to this review

Dear Teresa A: It is our pleasure to host you! We look forward to welcome you again at The Westin Santa Fe Mexico City!

Reviewed 16 November 2014 via mobile

When you get to the hotel it gives you a great impression, the lobby smells good, and it's well decorated, everything was going fine until the breakfast, for a hotel that is supposed to be good it's a disgrace to eat a breakfast that bad, they put what looked like three tiny strands of cheese with bacon harder than a...

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Helpful?
Thank Opa27
Andrea M, Manager at The Westin Santa Fe Mexico City, responded to this review

Dear Opa27: Thank you so much for your feedback, we offer you our most sincerely apologies for the inconvenience it may caused you. Next week we will open our new restaurant Market Kitchen so you will experience an excellent service and delicious food. We look forward to welcome you again at The Westin Santa Fe Mexico City.

Del Mar, California
Reviewed 4 November 2014

I have stayed at this hotel twice for business and both times I have enjoyed my stay. There is always great staff. The rooms are very comfortable and clean. The wifi is free. I did enjoy the view from the bar at the top. It's not very close to much so you can't quite walk around outside of the hotel...

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Helpful?
Thank ErinP27
Andrea M, Manager at The Westin Santa Fe Mexico City, responded to this review

Dear Epavelko7: Thank you for your value comments and your preference! We look forward to welcome you again at The Westin Santa Fe Mexico City!

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about The Westin Santa Fe Mexico City

Address: Javier Barros Sierra 540 | Lomas de Santa Fe, Mexico City 01210, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range: ₹ 9,872 - ₹ 21,650 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin Santa Fe Mexico City 4.5*
Number of rooms: 259
Reservation Options:
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Also Known As:
The Westin Santa Fe Mexico City Hotel Mexico City
Hotel Style:
#8 Business Hotel in Mexico City
#8 Spa Hotel in Mexico City
#14 Luxury Hotel in Mexico City
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Santa Fe Mexico City staff and other travellers.
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Questions? Get answers from The Westin Santa Fe Mexico City staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for one with a view of the forest.”
 of 5 bubbles AngelaS783, 21 Aug 2016 | Read review
“Ask for lounge access!”
 of 5 bubbles NatalieJF43, 17 Jun 2016 | Read review
“Look for a higher floor overlooking the valley.”
 of 5 bubbles RAlarcon2112, 8 Jun 2016 | Read review
“corner rooms have best view and are bigger”
 of 5 bubbles V6783GVmonicas, 15 May 2016 | Read review
“My room 305 had a view over the front of the hotel. A view across the City on a high floor would be excellent”
 of 5 bubbles Aidi156, 5 May 2016 | Read review
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