We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

JW Marriott Hotel Mexico City

Show Prices
Certificate of Excellence
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
JW Marriott Hotel Mexico City
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

1,017 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for JW Marriott Hotel Mexico City
See the most recent reviews
Showing 725: English reviews
Orlando, Florida
Reviewed 24 July 2015 via mobile

Excellent hotel. What I've come to expect from the JW brand. Greeted warmly by all the staff. Very customer service friendly. Thanks to Alexandra at the front desk and Jesus for their service. The room is spacious and has all the right touches and accommodations. It's very close to walk to Lincoln Park and stroll around.

 Report
Helpful?
Thank Cwarticki
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Guest, Thank you for choosing the JW Marriott for your most recent stay in Mexico City. We are honor to hear that our staff provided you with great service. Alejandra and Jesus are one of our best associates and they will be very pleased to hear that you leave a comment about their service. We are very well located...

US
Reviewed 22 July 2015

We stayed at this hotel again during a family visit and everything was perfect. From the friendly check in with Monica, to the room being ready and set up to our specifications. Wifi was great and this time the executive lounge was always well stocked and the service in it was amazing. I liked how they provide grab and go...

 Report
Helpful?
Thank pickybiz
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Guest Thank you for taking the time to write a comment of the hotel, The associates of the JW Marriott Mexico city are always trying to help our guest to create memorable experiences, we are honor to know that we achieved this goal with you. We are glad to know that you could enjoy the executive lounge, did you...

Sao Paulo, SP
Reviewed 22 July 2015

We had a pleasant stay at JW Marriott México City, during 6 nights this month, and I want to thank you for the excellent experience the hotel team, have provided to me and my family! We simply loved everything since our check in until the last minute. The hotel is fantastic and the team has the genuine spirit to serve!...

 Report
Helpful?
1Thank Gabypessoa30
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Gaby, Thank you for taking the time to write a review of the JW Marriott Mexico City. Our associates are always looking to go the extra mile, they will be very happy to know that they achieved this goal. We will share your generous comments with all of them especially with Paola, Miguel, David and Gina. We hope your...

New Jersey
Reviewed 21 July 2015

The service at the JW Mariott in Polanco is absolutely fantastic. The people that work there cater 200% to the customers, always trying to be accomodating and efficient with their responses to customer requests. The rooms have a great layout. I cannot say enough good things about the hotel.

 Report
Helpful?
Thank Rossana2005
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Rossana, Thank you so much for taking the time to write a review of the JW Marriott Mexico City, We are very happy to hear that we could provide you with a level of service that you expected, we are always looking the best ways to exceed our guest expectations, it is great to hear that we achieved this...

Warsaw, Poland
Reviewed 20 July 2015

I have been staying here for many years on business and this hotel is always outstanding. Unfortunately after always being provided concierge level this time they did not. The front desk was very firm after I asked several times that essentially my rate was too low on this trip. As I am staying over the weekend it was unfortunate.

 Report
Helpful?
Thank William S
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear William, Thank you for taking the time to write a review of our hotel. Thank you for the feedback that you are providing us, our main goal is our guest satisfaction; I already shared your comment within the organization in order to improve our responses to our guest. We hope to see you soon whenever you next trip to...

Boston, Massachusetts
Reviewed 19 July 2015

I stayed at the JW Marriott Mexico City for six days and the service was impeccable. The Executive Lounge was beyond excellent especially the courtesy of David Beleche, Miguel Tenorio and Paola who went beyond their call of duty to please us. They were amazing, polite and extremely efficient and made our stay in Mexico City a marvelous experience.

 Report
Helpful?
Thank Estrella A
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Estrella, Thank you so much for your kind words and comments. It is great that we could provide you with an impeccable service during your most recent stay with us. The work that our associates do is always focusing to help our guest going the extra mile, we are happy to know that David, Miguel and Paola did it...

Jacksonville, Florida, United States
Reviewed 14 July 2015

Located in a very nice section of Mexico City. The service from the staff was unbelievable. The concierge staff was very accomadating especially Gullermo who arranged an exceptional English speaking driver named Alex who not only drove us everywhere for four days but acted as tour guide and translator. We stayed on the concierge level which is open 24 hours...

 Report
Helpful?
1Thank Belinda K
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Belinda, Thank you for choosing the JW Marriott for your most recent stay in Mexico City, it great to hear that you are happy with the hotel, our location but especially with our staff. We are very proud of them and they will be very happy to hear that you were pleased with the level of their service. I...

MONTREAL
Reviewed 30 June 2015

It was our second stay at this hotel.This time we spent 4 nights in May . Our room with 3 floor to ceiling windows was luxurious and well appointed The staff was incredible , i would like to give a special mention to every body at the front desk and even the maid who wrote us a welcome note. The...

 Report
Helpful?
Thank SOGA
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Guest, Thank you for taking the time to write a review of the JW Marriott Mexico City, The comments from all our guest area very important for us, Thank you for all your feedback! It is great to hear that you have great experience and that you could enjoy or rooms and our Restaurant Xanat. We will share all...

Oklahoma City, Oklahoma
Reviewed 27 June 2015 via mobile

We had a wonderful experience here! Hotel staff were gracious and super attentive esp in the restaurants. Francisco and Roberto even went as far as recommending wonderful local restaurants for us to try! Always made sure we got the best service ! The breakfast and lunch buffet was great The variation in just the lettuce was nice and the fruit...

 Report
Helpful?
Thank Evepez
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear guest, Thank you for taking the time to write a comment from your last stay at the JW Marriott Mexico City, We area honor to hear that our associates provided you the best service and could fit your expectations; we are always looking to help our guest to achieve their goals. I will share your kind comments with Francisco...

Reviewed 23 June 2015

My wife and I cannot say enough great things about the service we received at the JW Marriot in Mexico City. We stayed there for a week while on vacation. The staff at this hotel was always courteous and very helpful. Starting from the doorman, to the front desk, to the cleaning crew, and ultimately the wait staff in the...

 Report
Helpful?
Thank Ruben P
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Ruben, Thank you very much for taking the time to write a comment about your most recent stay at the JW Marriott Mexico City, it is great when we hear that our staff could help our guest to create memorable experiences, I will share with all our associates all your kind words especially with David, Miguel, Paula and Guillermo,...

836 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (432)
Viewed
Pool/Beach Area (31)
Viewed
Room/Suite (63)
Viewed
Hotel & Grounds (75)
Viewed
View from Room (39)
Viewed
Bathroom (13)
Viewed
Dining (28)
Viewed
Business Centre/Function Rooms (4)
Viewed
Other (179)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (211)
Viewed
Amenities (11)
Viewed
Corner Suite (28)
Viewed
Executive Suite (42)
Viewed
Jr Suite (29)
Viewed
Pool (10)
Viewed
Dining (29)
Viewed
Standard Double (30)
Viewed
The Hotel (32)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (193)
Viewed
Business Centre/Function Rooms (28)
Viewed
Room/Suite (69)
Viewed
Hotel & Grounds (48)
Viewed
Pool/Beach Area (2)
Viewed
Dining (13)
Viewed
Bathroom (6)
Viewed
Other (27)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Mexico City hotels
Polanco
Hyatt Regency Mexico City
Hyatt Regency Mexico City
#11 of 304 in Mexico City
1,728 reviews
Polanco
Las Alcobas Mexico DF
Las Alcobas Mexico DF
#1 of 304 in Mexico City
613 reviews
Reforma / Zona Rosa
Four Seasons Mexico City
Four Seasons Mexico City
#12 of 304 in Mexico City
1,159 reviews
Show Prices
Show Prices
Show Prices
The St. Regis Mexico City
#6 of 304 in Mexico City
889 reviews
Polanco
InterContinental Presidente Mexico City
Polanco
W Mexico City
W Mexico City
#25 of 304 in Mexico City
853 reviews
Show Prices
Show Prices
Show Prices

Staying in Polanco

Neighbourhood Profile
Polanco
Poshness defines Polanco, this wealthy neighborhood retains elegance unmatched elsewhere in Distrito Federal. Brunch in the Polanquito area, then keep up with the latest fashion trends in luxury boutiques around every corner. Top it off with beautiful cafés and restaurants that surround Lincoln Park, a treat to the senses thanks to the art decó architecture and high quality gourmet cuisine found here.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)

Additional Information about JW Marriott Hotel Mexico City

Address: Calle Andres Bello 29 | Polanco Mexico City Distrito Federal 11560 Mexico, Mexico City 11550, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Mexico City > Polanco
Price Range: ₹ 12,288 - ₹ 32,876 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott Hotel Mexico City 4.5*
Number of rooms: 312
Reservation Options:
TripAdvisor is proud to partner with Marriott, Expedia, Booking.com, Hotels.com, Travelocity, Priceline, Cheap Tickets and Jetsetter so you can book your JW Marriott Hotel Mexico City reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Jw Marriott Mexico City Hotel Mexico City
Mexico City Jw Marriott
Marriott Mexico City
Mexico City Marriott
JW Marriott Hotel Mexico City
Hotel Style:
#1 Spa Hotel in Mexico City
#2 Family Hotel in Mexico City
#3 Luxury Hotel in Mexico City
#5 Business Hotel in Mexico City
#6 Romantic Hotel in Mexico City
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Hotel Mexico City staff and other travellers.
10 questions
Ask a question

See all questions (10)

Questions? Get answers from JW Marriott Hotel Mexico City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try high floor rooms with Chapultepec park/castle/National Auditorium views!”
 of 5 bubbles 855victorh, 21 Mar 2017 | Read review
“The rooms located high and in the sides of the footprint are very quiet.”
 of 5 bubbles Signore_Colomo, 4 Mar 2017 | Read review
“The views from both sides are amazing, however, we think it would be cool to stay in one of the rooms which BRIDGE the two towers.”
 of 5 bubbles Boeing767, 3 Mar 2017 | Read review
“Lowest numbers on floor (e.g., 1701) have best views.”
 of 5 bubbles CamboIII, 1 Mar 2017 | Read review
“great location”
 of 5 bubbles Csnchz423, 27 Feb 2017 | Read review
5 of 5