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JW Marriott Hotel Mexico City

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JW Marriott Hotel Mexico City
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1,017 Reviews from our TripAdvisor Community

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There are newer reviews for JW Marriott Hotel Mexico City
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Showing 725: English reviews
Grand Rapids, MI
Reviewed 13 November 2015 via mobile

The hotel location is great...near Chapultepec Park in Polonco. A couple of Restaurants we dined at and a number of attractions were within walking distance. On the down side it was a 30 minute cab ride in horrific traffic to the Historic center (the Zocolo) to sightsee or go to dinner (though the ride back at night when the traffic...

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Thank J&S
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear guest, Thank you for choosing the JW Marriott Mexico City, Thank you for taking the time to write a review of the hotel and let us know all your feedback, we really appreciated and we will take it in consideration to improve those areas where you feel we can improve. We hope to see you again in the near...

Washington D.C.
Reviewed 11 November 2015

Stayed with my spouse for the weekend to explore the city. Perfect location - we roamed around Polanco every evening. Great Executive Lounge with very good service. Nice beds, large room. Want to come back!

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Thank TooFrequentTraveller
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Guest, Thank you for choosing the JW Marriott Mexico City during your most recent visit, it is always great hear that we exceed our guest expectations and find they want to comeback. Please come back soon, we will be very happy to host you again, and there’s always something new to discover in the city. Sincerely Francisco Castrejon Dir...

Reviewed 9 November 2015

The staff from the Executive Lounge Floor 19 did a superb job making me feel right at home, special thanks to Janette and Carol, nice detail remembering not only my name but also by breakfast preference. They also went the extra mile a secured me "Pan de Muerto". I have to say I was lucky to get an upgrade to...

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Thank Juan-Carlos C
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Juan Carlos, Thank you for taking the time to write a review of the JW Marriott Mexico City. We are happy to know that you could enjoy the best service of the city at the executive lounge, they always do a terrific job memorizing all our guest names and preferences. I’m sure they will be very happy to see...

Reviewed 8 November 2015

I've been to JW twice so far and enjoyed both stays. The Polanco area is nice with good restaurants nearby and a park and conveniently located only about 30 minutes from the airport (when there isn't heavy traffic). The service is far above average when compared with other comparable hotels in both the US and EU. The staff is great...

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Thank Jim S
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Guest, Thank you for choosing the JW Marriott Mexico City and for sharing your experience with other travelers. We are always looking the way to create a memorable experience to our entire guest, we are happy to know that we achieve this goal with you. Dis you have the chance to enjoy the outdoor pool? If you couldn’t please...

Clark, New Jersey
Reviewed 6 November 2015

Very nice property, nice restaurants, great service, comfy bed, clean. Starbucks across the street. And it is in a safe neighborhood, for Mexico City standards. Would stay again. About 1 hour from the airport when there is heavy traffic, 30 min with no traffic.

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Thank IssyM011
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Guest, Thank you for choosing the JW Marriott Mexico City for your most recent stay. We are happy to know that you found our hotel location and services convenient, we are lucky to be located in Polanco one of the best neighborhoods of the city. Thanks you again for sharing your comments with other travelers Sincerely Francisco Castrejon Dir...

Maple Ridge, Canada
Reviewed 30 October 2015

I stayed at the Marriott in Mexico City in October 2015. The reception personnel, Oscar, Alejandra and Monserrat, made me feel at home right away. There had been an issue with my reservation and Oscar took care of it just like the pro he is. Then came my experience at the hotel restaurant. Professional service from beginning to end. Axel...

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Thank Neila S
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Nelia, Thank you for choosing the JW Marriott Mexico City during your most recent stay at the city. We are glad to know that our associates provided you the quality of service that made you feel at home. Certainly we will share these kind comments with them, I’m sure they will be very happy to hear them. We hope...

Chicago, Illinois
Reviewed 29 October 2015

Wanted to express gratitude to Juan Carlos Lopez and Fernando Gonzalez for all they did yesterday evening at a university alumni event held at JWM. They helped with all the audio/visual equipment and needs, and they, along with the rest of the staff, were gracious and welcoming to the university staff and guests who attended the evening event. Excellent facilities...

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Thank Paula_R_Worthington
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Paula, Thank you for sharing your experience at the JW Marriott Mexico City, We are happy to know that you had a great event at the hotel enjoying the facilities and the service provided by Juan Carlos y Fernando. We hope to see you again whenever you have the chance, you can come and enjoy our outdoor pool and...

London, Canada
Reviewed 29 October 2015 via mobile

Perhaps the most beautiful room I have stayed at in a JW. All the amenities, classy decor and spacious. This was complemented by a stunning view. Service was generally excellent however at a price was surprisingly high, service should always be excellent and personal. In this respect, this JW did not provide the personal touch.

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Thank Dean T
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Dean, Thank you for taking the time to share your experience at the JW Marriott Mexico City, We are glad to know that our facilities were according to your expectations, regarding your comments about the service I would like to thank you for your feedback, it is always appreciated and we take it in consideration to improve our service....

Scottsdale, Arizona
Reviewed 28 October 2015

During our conference, Cesar Partida was fantastic with keeping our fully day of needs complete. He was polite and engaging. Thank you Cesar! I would also like to thank Pamela for her part in gathering all the details, and again, meeting our groups needs.

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Thank Jenn D
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Jenn Thank you for choosing the JW Marriott Mexico City. We are happy to know that Cesar and Pamela provided you with great service during your event, they are a truly examples of our best associates. We hope to see you again either for another conference or maybe to enjoy some days off Sincerely Francisco Castrejon Dir of Rooms

Philadelphia, Pennsylvania
Reviewed 27 October 2015

I thoroughly enjoyed my time at the JW Marriot in Mexico City -- the room was very comfortable, the gym convenient and modern, and the staff superb. I was thrilled with the warm and efficient support of the Concierg (Alberto!) and his team, as well as the wonderful maid service, superior bed, and quiet location. I will stay here again...

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1Thank Jennifer H
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Jennifer. Thank you for sharing your experience with other travelers from your most recent stay at the JW Marriott Mexico City. Isn’t great the view from the GYM? It is one of the best from the city. Alberto is our chief concierge and certainly one of the best concierges in Mexico, I will share your comments with him, and...

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Staying in Polanco

Neighbourhood Profile
Polanco
Poshness defines Polanco, this wealthy neighborhood retains elegance unmatched elsewhere in Distrito Federal. Brunch in the Polanquito area, then keep up with the latest fashion trends in luxury boutiques around every corner. Top it off with beautiful cafés and restaurants that surround Lincoln Park, a treat to the senses thanks to the art decó architecture and high quality gourmet cuisine found here.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)

Additional Information about JW Marriott Hotel Mexico City

Address: Calle Andres Bello 29 | Polanco Mexico City Distrito Federal 11560 Mexico, Mexico City 11550, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Mexico City > Polanco
Price Range: ₹ 12,295 - ₹ 33,157 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott Hotel Mexico City 4.5*
Number of rooms: 312
Reservation Options:
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Also Known As:
Jw Marriott Mexico City Hotel Mexico City
Mexico City Jw Marriott
Marriott Mexico City
Mexico City Marriott
JW Marriott Hotel Mexico City
Hotel Style:
#1 Spa Hotel in Mexico City
#2 Family Hotel in Mexico City
#3 Luxury Hotel in Mexico City
#5 Business Hotel in Mexico City
#6 Romantic Hotel in Mexico City
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Hotel Mexico City staff and other travellers.
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Questions? Get answers from JW Marriott Hotel Mexico City staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try high floor rooms with Chapultepec park/castle/National Auditorium views!”
 of 5 bubbles 855victorh, 21 Mar 2017 | Read review
“The rooms located high and in the sides of the footprint are very quiet.”
 of 5 bubbles Signore_Colomo, 4 Mar 2017 | Read review
“The views from both sides are amazing, however, we think it would be cool to stay in one of the rooms which BRIDGE the two towers.”
 of 5 bubbles Boeing767, 3 Mar 2017 | Read review
“Lowest numbers on floor (e.g., 1701) have best views.”
 of 5 bubbles CamboIII, 1 Mar 2017 | Read review
“great location”
 of 5 bubbles Csnchz423, 27 Feb 2017 | Read review
5 of 5