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Galeria Plaza

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Galeria Plaza
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754 Reviews from our TripAdvisor Community

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Showing 351: English reviews
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New York
Reviewed yesterday NEW

The location is great. Very close to the Angel. 20 min walking distance to Chapultepec, La Condesa, and Roma. Clean rooms, nice amenities, friendly staff, and more than affordable room service. Had reliable free wifi the entire trip. Stayed on the 2nd floor. Quiet. Didn't check out the pool so can't comment on it. Tip: Much cheaper to use Uber...

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Helpful?
Thank Issamelissa
Seattle, Washington
Reviewed 2 days ago NEW

Awesome location and AMAZING Concierge. I booked a last minute solo trip and they were amazing at helping me plan each day based on logistics, timing, price, interest. Best Concierge I've ever experienced. The only downside is the hotel's website. It is dated and offers very little customer value. I simply wanted too better understand what sort of activities I...

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1Thank Steven M
Pembroke, Maine
Reviewed 3 days ago NEW

unattractive room, no real restaurants, business class was an unnecessary expense with poor service, lobby unattractive. mattress was terrible--worst ever. Not at all what we have experienced in other hotels and DF.

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Thank AlwaysInMexico
Rafael L, Rooms Division Manager at Galeria Plaza, responded to this review

Dear guest, we sincerely regret we have not met your expectation. Please rest assured we have a total commitment to service and we take into account your comments to improve our performance.

New York City, New York
Reviewed 4 days ago NEW

This hotel was exactly what I needed, a base from which to explore the city. Everything an American tourists expects and more for a great price. One note I do like to make is I wish the internet had a password. This would make me feel a bit safer.

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Thank 119lk1987
Rafael L, Rooms Division Manager at Galeria Plaza, responded to this review

Thank you dear guest for your kind review! Regarding the internet, we just changed our internet supplier a couple of weeks ago. As the final set up is yet to be completed, the internet will remain open just for a few more days. To enhance our guests' on-line security, the new connections will be password protected, encrypted and much faster...

Reviewed 5 days ago NEWvia mobile

The room itself is traditional, kept up nice and clean. The location is great in the heart of the city, only a block away from the center where you'll find the Angel of Independence and steps away from many restaurants and stores. The hotel lobby is ok and staff were not that friendly or accommodating but overall, I still recommend...

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Thank Mariness D
Rafael L, Rooms Division Manager at Galeria Plaza, responded to this review

Thank you very much dear guest for sharing your thoughts with us. We regret we have not met your expectation. We will work harder with our team to continue improving our customer service level and please rest assured on our sincere compromise for that. We look forward to another opportunity of serving you again soon.

San Jose, California
Reviewed 5 days ago NEW

Wonderful location. Walking distance to a lot of restaurants and bars. Safe, friendly, clean. Would stay again. Breakfast buffet is nice. Uber is easily available from this location. Wifi works well. No issues

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Thank snezanaz2017
Rafael L, Rooms Division Manager at Galeria Plaza, responded to this review

Thank you dear guest for your kind review! We are glad to know you have had a comfortable stay with us and look forward to another opportunity of serving you when visiting Mexico City again!

San Diego, United States
Reviewed 6 days ago NEW

We stayed four nights here and it was a great location fo visit Ciudad de Mexico. There is a nice rooftop pool, clean rooms, friendly staff plenty of restaurants and not too far from the airport. The restaurant was a bit pricey so we only had one breakfast there

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Helpful?
Thank Edwin B
Rafael L, Rooms Division Manager at Galeria Plaza, responded to this review

We appreciate dear guest your time for sharing your opinion in this forum. It is a pleasure to learn that you have enjoyed our property and also, our Food & Beverage Manager has taken note of your comment regarding breakfast price. We look forward to your next visit to Mexico City. We will be more than glad of serving you...

Los Angeles, California
Reviewed 1 week ago NEW

This big hotel may be a 5 star hotel after the conference halls and pool renovation will be completed. The staff is very friendly and the rooms are large and equiped with all amenities. The breakfast includes many local dishes and a lot of fruits. Warm thanks to the Bar girls and the Business Center lady for helping us.

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Thank 7625Gabriel
Rafael L, Rooms Division Manager at Galeria Plaza, responded to this review

We are pleased to learn you have enjoyed our service and facilities. We will continue making changes and continuously improving so that we may always meet your expectation. We look forward to serving you when visiting Mexico City again!

Oxford, UK
Reviewed 1 week ago

Inconsistent room servicing: sometimes no flannels, sometimes only only one hand towel, coffee only provided on the last 2 days - and charged for 2 minibar uses, even though we had just put them to one side. Room cold. so heater had to be requested. Internet unsuitable for streaming. Breakfast selection very limited in Exec lounge: the only hot item...

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Thank Lisa&MartinD-E
Rafael L, Rooms Division Manager at Galeria Plaza, responded to this review

Dear guest, thank you for your feedback. We would like to offer our sincere apologies for not meeting your expectation. Your comments are very valuable to us and we have involved the related managers to implement actions to improve our performance. Please rest assured we can and will make it better.

Reviewed 1 week ago

This hotel was comfortable, with reliable WIFI and a super-friendly staff, in a great location. The rooftop pool area was very nice also. They were still working on some of the rooms when I was there. I imagine that the lounge area by the pool will be a hit when it's complete.

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Helpful?
Thank Jessica M
Rafael L, ´Rooms Division Manager at Galeria Plaza, responded to this review

Thank you very much dear guest for your kind opinion! We are glad to know our service and facilities have met your expectation. Certainly, we have just finished working on our rooms at the roof top and we are in the last details of the meeting rooms also at the same level at the opposite side. By the end of...

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Staying in Reforma / Zona Rosa

Neighbourhood Profile
Reforma / Zona Rosa
Equipped with some of the best discotheques, bars, boutiques and bistros, Zona Rosa is perfect for those looking to have a great time to socialize, have fun and be part of the great LGBT community in Mexico City. Day or night, it’s possible to spend the entire time exploring, drinking, dancing and shopping while being amazed by its classic yet eclectic European style. Reforma’s luxury hotels and world renowned sculptures such as El Ángel de la Independencia give Paseo de la Reforma a wonderful atmosphere along the corridor, a beautiful place for a long and romantic walk.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Galeria Plaza Reforma offers a variety of 433 rooms and suites. For our corporate travelers we provide three Executive Floors with direct access to our exclusive Executive lounge. The hotel's central location in the Reforma Avenue. ... more   less 

Additional Information about Galeria Plaza

Address: Calle Hamburgo 195 | Col. Juarez, Mexico City 06600, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Mexico City > Reforma / Zona Rosa
Price Range: ₹ 6,305 - ₹ 13,013 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Galeria Plaza 4*
Number of rooms: 434
Reservation Options:
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Also Known As:
Galeria Plaza Hotel Mexico City
Galeria Plaza Mexico City
Hotel Style:
#28 Luxury Hotel in Mexico City
#35 Romantic Hotel in Mexico City
#62 Business Hotel in Mexico City
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Questions & Answers

Here's what travellers have asked, with answers from Galeria Plaza staff and other travellers.
26 questions
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6 months ago
Los Angeles, California
over a year ago
8 days ago
1 month ago

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Questions? Get answers from Galeria Plaza staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Skip this one”
 of 5 bubbles ARTarea51, 7 Feb 2017 | Read review
“not safe, terrible views, no amenities, rude staff”
 of 5 bubbles scottdjakub80, 7 Feb 2017 | Read review
“Odd numbered rooms have a better view imho. I prefer floors 7 & up.”
 of 5 bubbles TJMexico, 27 Jan 2017 | Read review
“Executive floor (9-11) rooms will get you a free breakfast in the lounge on the 11th floor.”
 of 5 bubbles CPTflyer, 2 Nov 2016 | Read review
“Nice Clean hotel”
 of 5 bubbles darwinj2014, 5 Oct 2016 | Read review
5 of 5