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Krystal Grand Reforma Uno Mexico City

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676 Reviews from our TripAdvisor Community

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Showing 194: English reviews
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San Antonio, Texas, United States
Reviewed 5 days ago NEW

We arrived and everyone from the entrance of the hotel to the front desk was amazing! Javier, our bell boy was very helpful giving us all the information from the hotel amenities and services to places to visit and close by. Very positive experience at this hotel.

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Helpful?
Thank arolfhus
TouranIR, Gerente at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear Arolfhus, Thank you for your wonderful feedback. I am pleased you were able to enjoy all of our accommodations in your room during your stay. It is the priority to each staff member to exceed your expectations in every way and to hear that we were able to do so for you brings us much joy. We look forward...

bangkok
Reviewed 1 week ago

When I say mediocre, it is already the most benign way I can say about this hotel. First, the staff at the check-in counter were so stuck up, unfriendly, and didn't try to accommodate any of your request. They also couldn't communicate in English and didn't try to show any hospitality. Next, the room was so hot. The Air Con...

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Helpful?
Thank funkystylish
TouranIR, Gerente at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear funkystylish, Thnak you for your time to provide thsi feedback, kindly be informed that, our commitment is to make your stay a pleasant and unforgettable one, based on high standards of hospitality and service, including a high level of English of our staff members, especially in the front area. We have shared your concerns with the corresponding party in...

Virginia
Reviewed 1 week ago

i had being staying in this hotel many times and I could say that I never had any mayor issues, and the minor issues that I did have were resolved very quickly. It has a very convenient location near the historic center of Mexico city and the trendy parts of the city. As always I will recommend the hotel to...

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Helpful?
Thank Elliot M
TouranIR, Gerente at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear Elliot M, Thank you for your wonderful feedback. I am pleased you were able to enjoy all of our accommodations in your room during your stay. It is the priority to each staff member to exceed your expectations in every way and to hear that we were able to do so for you brings us much joy. We look...

Monterrey, Mexico
Reviewed 1 week ago

Staff were very nice specially Ms Silvia from made crew 10th floor,breakfast was superb ,location is good close to downtown. Elevators were little bit slow but safe because you have to use your card to get access to your floor

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Helpful?
Thank Mario G
TouranIR, Gerente at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear Mario G, We thank you for your kind comments and the time you took to share them with us. We will transmit your recommendations to the corresponding party and we look forward to seeing you back at Hotel Krystal Grand Reforma. Touran I. Rateb General Director

San Diego, California
Reviewed 1 week ago via mobile

Great central location able to walk to many places. Staff friendly and helpful. Not happy with pool at hotel to small since inclosed very loud especially with kids jumping and yelling. If you want quiet time not at this pool. Make sure you have Uber app best way to get around.

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Helpful?
Thank echavoya
TouranIR, Gerente at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear Echavoya, Thank you for taking the time to provide this feedback. It is so wonderful to hear that you were pleased with your accommodations and our staff took exceptional care of you. We hope we will have another opportunity to exceed your expectations again very soon! Touran I. Rateb General Director

Skybrit40
Reviewed 1 week ago

Would have given this 5 stars had the ac worked in my room...nearly baked to death! Service and staff excellent and good buffet breakfast. Excellent location, close to everything and very safe area. Please fix the ac!!!

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Helpful?
1Thank Skybrit40
TouranIR, Gerente at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear Skybirt40, I appreciate the feedback you have provided and apologize for the inconvenience you mention regarding the A/C. We carefully review your feedback and I have shared your concerns with the corresponding party in order to avoid this kind situations, I am glad to hear that you were pleased with our service and with the quality of the food...

Reviewed 1 week ago

I went to Mexico for business and stayed at Krystal Grand because the conference took place here. The hotel is magnificent, the staff is very nice and helpful, especially Roberto from the hotel restaurant (you'll meet him if you go for breakfast or lunch). The room was clean and spacious. I enjoyed my stay: great large bed, moder shower, nice...

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Helpful?
Thank Olga A
TouranIR, Gerente at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear Olga A, Thank you for taking the time to provide this feedback. It is so wonderful to hear that you were pleased with your accommodations and your conferece was succesful, finally I am glad to hear that our staff took exceptional care of you. We hope we will have another opportunity to exceed your expectations again very soon! Touran...

Reviewed 2 weeks ago

My family and I (total of 7 people with 3 separate rooms) went from March 15th-18th 2017 for a short family vacation. The vacation was booked and paid 2 months prior. Though our time in MX City was great, the hotel was the worst part of the experience. We thought we were getting a great deal but found it's better...

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Helpful?
1Thank Alejandra L
TouranIR, Gerente at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear Alejandra L, Kindly be informed that, as I have previously discussed with your huseband, the amount reflected in your credit card statement is not a charge for an extra room, it is a verification you authorize the day of your arrival for incidentials, this transaction is already canceled. On the other hand the request for a king size bed...

Chicago
Reviewed 2 weeks ago via mobile

We love Mexico City and this hotel is one of our favorites. Great location. The rooms are super comfortable and very clean. The concierge was incredibly helpful, the bell-boy was so kind and the housekeepers are such hard workers. This hotel truly has a 'Mexican family' feel to it. My children are always treated so special and they feel at...

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Helpful?
Thank Mary B
TouranIR, Gerente at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear Mary B, Thank you for this wonderful feedback. It is the priority to each staff member to exceed the expectations of every guest in every way and to hear that we were able to do so for you brings me much joy specially Christian. I am pleased you were able to enjoy our restaurant, El Caballito during your stay....

San Diego
Reviewed 3 weeks ago

Good hotel for the price, located close to everything if you are a tourist. The neighborhood is quiet, we were happy we did not go for hotels in Zocolo. The room was big enough, the bathroom was spacious and nicely done. The reason why I rated the hotel as average and not "very good"( I would choose simply good but...

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Helpful?
1Thank OlliSanDiego
TouranIR, Gerente at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear OlliSanDiego, Thank you for taking the time out of your day to share this feedback. kindly be informed we will follow up your concerns regarding the A/C with the corresponding party. We look forward to welcoming you back to our address again very soon. Touran I. Rateb General Director

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Breakfast Available
Official Description (provided by the hotel)
Krystal Grand Reforma Uno-Mexico City fully renovated located in Reforma offers a prime location for business and leisure travelers, ideal for explore Mexico's history and rich culture.Excellent location allows us to be close to the most important companies in the city & financial district.Paseo de la Reforma Allows quick access to Polanco & It is also just 20 minutes from Mexico City International Airport.100% Smoke-Free Hotel.Free WI-FI ... more   less 

Additional Information about Krystal Grand Reforma Uno Mexico City

Address: Avenida Paseo de La Reforma 1 | Col. Tabacalera, Mexico City 06030, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range: ₹ 6,936 - ₹ 14,715 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Krystal Grand Reforma Uno Mexico City 4*
Number of rooms: 500
Reservation Options:
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Also Known As:
Melia Mexico Reforma Hotel Mexico City
Melia Mexico City Reforma
Krystal Grand Reforma Uno Mexico City
Hotel Style:
#12 Spa Hotel in Mexico City
#20 Luxury Hotel in Mexico City
#71 Business Hotel in Mexico City
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Questions & Answers

Here's what travellers have asked, with answers from Krystal Grand Reforma Uno Mexico City staff and other travellers.
31 questions
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Questions? Get answers from Krystal Grand Reforma Uno Mexico City staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Is better to get rooms far from elevators”
Q223VVmariog, 17 Apr 2017 | Read review
“Ask for a room on a higher floor to enjoy views of the city”
olgaa675, 13 Apr 2017 | Read review
“Perhaps rooms located at the very top are more soundproof but not sure.”
alejandral217, 11 Apr 2017 | Read review
“12th floor”
ORitchie, 16 Mar 2017 | Read review
“My room has on Reforma, a very busy street and I heard very little street noise.”
StellaBates, 3 Mar 2017 | Read review
5 of 5