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Cheaper
Average
Higher
About
4.5
#59 of 428 hotels in Mexico City
Location
Cleanliness
Service
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
City View
Great View
Languages Spoken
English, Spanish
Property amenities
Car park
Free internet
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Kids stay free
Car hire
Business Centre with Internet Access
Wifi
Fitness / spa changing rooms
Sauna
Indoor pool
Heated pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Conference facilities
Banquet room
Spa
Couples massage
Facial treatments
Foot massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Shops
ATM on site
Umbrella
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Complimentary toiletries
Bathrobes
Room service
Safe
Telephone
VIP room facilities
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Minibar
Radio
Hair dryer
Room types
City view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Location
Avenida Paseo de La Reforma 1, Mexico City 06030 Mexico
Name/address in local language
Barceló México Reforma
3,274 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
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Barceló México Reforma is celebrated for its prime location in the heart of the city, with guests frequently lauding the central proximity to attractions and dining options. The hotel's impressive amenities, such as the spa and pool, earn high marks, as does the inviting lobby atmosphere with live music.
However, some travelers report noise disruptions and mixed experiences with room quality and staff professionalism. Despite these inconsistencies, the hotel is often praised for its cleanliness and excellent value, offering affordable luxury that many find appealing.
Location
Convenient
Atmosphere
Inviting
Rooms
Comfortable
Value
Affordable
Cleanliness
Pristine
Noise level
Noisy
Service
Inconsistent
Amenities
Well-appointed
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Excellent location and comfortable Premium Level bedroom. Our room, on the 11th floor, had two large windows with great views and a very large, comfortable bed. The bathroom seemed newly refurbished and it had the largest window ever. Toiletries and towels were good. Cleaning was adequate: a bedside rug was stained and it was not changed during the three days we were there.
We were rather disappointed by the food offerings at the Premium Lounge during the day and at 'Happy Hour'; the warm food, particularly, was of low quality and not very varied. Drinks (red and white wine and beer) were served by two ladies in attendance- who were very friendly and approachable- but the time space for a relaxed happy hour was very short.
Breakfast was varied and plentiful and it had a good number of ready made sweet and savory options and cook on the spot items.
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Date of stay: December 2019
Value
Location
Service
Room Tip:Corner room on a higher floor was quiet and had excellent views.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PoteroHBMR, Gerente at Barceló México Reforma
Responded 4 Feb 2020
Dear luchyswanwick_10, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló México Reforma was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. We will be looking further into the coment made about our Premium level Lounge so we are able to improve and offer a better stay. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Ena Navarro Quality and Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I’m so glad I decided on this hotel, instead of one in the Centro Histórico, which was my first idea. In this huge city, it manages to be walking distance to several sights. The Alameda Central, Palacio de Bellas Artes, and the historic Zócalo in one direction. Plaza de la Revolución is right behind the hotel. Easy walk to Plaza Colon where Turibus stops. Easy Uber to Museo de Antropología in opposite direction. Paseo de la Reforma is a very civilized boulevard where the traffic below was not heard maybe because we had a room on 20th top floor. Our corner room, with big windows on two sides, was spacious and impeccable with a lot of comfortable furniture and amenities. I usually like boutique hotels and was initially hesitant to book in a 500-room grand hotel, but the ambiance, cordial service, pleasant lobby bar with lovely live music, was all had at a nice extremely fair rate. I wish I were staying here two weeks instead of just three nights. By USA standards, it is beyond a good value and actually is an incredible bargain. Exceeds expectations and gets five stars despite one imperfection.....WiFi a bit sketchy. (Possibly due to our corner room location)
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PoteroHBMR, Gerente at Barceló México Reforma
Responded 13 Jan 2020
Dear laBostoniana, Thank you for the great feedback of your recent holiday experience at our Barceló México Reforma; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Ena Navarro Quality and Service
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I came to CDMX for family business and not for tourist reasons. I have been here dozens of times and studied briefly of one of their fine universities. I was very concern and apprehensive given the current state of the worldwide pandemic. However, I must say this hotel made me feel extremely comfortable and safe. There are stations with hand sanitizer and disinfecting wipes conveniently placed every where. It also felt well ventilated. All the staff wear masks and face shields. Room service is timely and decently flavorful. They go above and beyond to meet your needs. The gym staff are friendly and there is plenty of hand sanitizer and sterilization wipes throughout the gym. It was clean and I felt safe to use it. I also had great service at the bar downstairs as well. The WiFi was strong enough to support my Zoom conference calls during my stay. ( However, this may be because of low occupancy)
I’d like to give special recognition to the gentleman responsible for keeping my room clean. I was super apprehensive about cleaning staff entering my room. Gabriel always used his mask and made me feel very comfortable by disinfecting all services daily. He had great attention to detail and my suite was flawless everyday. He was very attentive to working around my schedule when I wanted the room cleaned. This type of service makes me want to make this the only hotel I use when I visit CDMX.
I’ve visited CDMX regularly since 2004 and I highly recommend this location. I hope that you support the hard working staff during your visit as they work during this difficult time to make our stay more comfortable. I also want to send a special message to my fellow Americans. Please wear your mask and protect these hard working people as much as they are trying to protect us. It is the ultimate form of respect.
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Date of stay: September 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Paulina Otero Merlos , Propietario at Barceló México Reforma
Responded 24 Sept 2020
Dear globetr0tter78, We thank you for choosing Barceló México Reforma and for shearing your wonderful comments.We pleased that you had a fantastic stay with us. It is wonderful to hear that you appreciated all the facilities of the hotel as well as the hygiene protocols we manage to guarantee the safety and wellbeing of our guests and employees. Last but not least, it fills us with pride to know that you were able to enjoy the result of the effort of our collaborators to satisfy the needs of each of our guests, offering them the highest standards in safety and hygiene.We will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Also be sure I will extend your wonderful review to Gabriel. Looking forward to welcoming you back at our address very soon! Paulina Otero Quality Manager Paulina Otero Quality Manager
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We booked this after a previous conversation with the hotel staff to make sure it was possible to use the facilities the day of check out as we had a late flight. I asked twice to be certain that it was possible and also asked about the pool. When we checked out we were told this was not possible and that we could only use the showers and the lobby and not the gym or pool (unless we paid $50 for a late check out) I thought that with my previous conversations it was obvious that we did not want to just sit in the lobby all day as I had specified the situation and previously asked about the pool!
The cleaners also were constantly knocking at our room for some reason which was irritating and they also woke us up the following morning doing it.
The room was nice and so was the view but I really do not think it was worth the money considering we booked a room for the reasons mentioned and there were cheaper hotels around. It also didn’t even include breakfast
Don’t bother with this one or trust your conversations with staff online
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Date of stay: July 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Paulina Otero Merlos , Propietario at Barceló México Reforma
Responded 16 Jul 2021
Dear Livkayhill2021 , We have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future. Paulina Otero Quality manager
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The hotel lobby is beautifully decorated, this creates and expectation of equally elegant and spacious rooms. Our room was too tight for four of us, a bit outdated, with a window to an inner space between the hotel walls and glass, no direct view to the outside. Rooms and bathrooms were clean. There are two restaurants on the ground floor, both are acceptable, preferred the Japanese a little more than Italian. Pool was good, my children used it twice. Location is great for exploring the city. My major issue is that we price we paid does not match the quality of the room we received. Otherwise it was about 4 points out of 5.
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Date of stay: November 2019
Value
Location
Service
Room Tip:Ask for a room with a view to the outside, not facing the inner space between the walls.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PoteroHBMR, Gerente at Barceló México Reforma
Responded 13 Jan 2020
Dear bivni, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. We will be reviewing your coments with the corrisponding áreas so we are able to improve and offer a better service. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Ena Navarro Quality and Service
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Great great great location.... You can easily walk to so many different must see spots or take quick uber rides. With Covid protocols be prepared to be taken your temperature every single time you enter the hotel even if you go to the mini market next door. I didn't appreciate one night after drinks when I was interrogated by the doorman even though I had my room key on my hand and complied without protesting the covid protocols. That's the ding on my raring. Front desk staff was hit or miss. When i arrived not the friendliest but little by little they improved. Great staff all around, good gym and a nice pool. Oh and the very super nice cleaning lady will knock on your door around 9 so make sure to put the do not disturb thingy 🙂
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: May 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Paulina Otero Merlos , Propietario at Barceló México Reforma
Responded 1 Jun 2021
Dear Funes1014, We appreciate you sharing your experience at Barcelo México Reforma. We hope to continue counting on your preference and to welcome you again on a future visit to Mexico City. Receive a warm greeting. Paulina Otero Quality Manager
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We stayed at this hotel on our Christmas vacation. The hotel lived up to 4-star standard. The location was within walking distance of the old town, in a business district among other high-rises. The neighborhood looked clean and safe. Hotel has interesting architecture with a large atrium in the middle and glass-enclosed elevators.
The room was large and comfortable. The only issue: internet did not stay connected. It was relatively fast during the week, but very slow on the weekend.
On Christmas Eve we ordered room service since it was the only option to have dinner. It was edible, but not very tasty. We had breakfast buffet every morning. It was reasonably priced and had a good selection.
I would stay again at this hotel.
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Date of stay: December 2019
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PoteroHBMR, Gerente at Barceló México Reforma
Responded 14 Feb 2020
Dear eugene_o, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. We will be reviewing your comments with the corrisponding parties so we are able to improve and offer an incredible stay. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Ena Navarro Quality and Service
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Based on what I saw in another room, a premium room or suite on a lower floor becomes a 2 star hotel with tattered towels/bathrobes, sticky floors, mold in the bathroom, filthy air exhaust and an inoperable hvac. The breakfast buffet is not for anyone with a food allergy! Breakfast downstairs and in the lounge, is made of what didn't sell off the dinner menu. The tour to the lake was horrible. We couldn’t understand the guide, we left 1.5 hour late and the van had a cigarette stink.The singers on the boat wanted $100 US. in payment. It ruined everyone’s mood! I never thought I would say this but don't even consider staying here for more than two days, if you're from the USA. ONLY if you book a VIP room on a very high floor, you will be treated well. The "lounge" by any hotel standard is totally trashy junk food, with potato chips being their major highlight. The women at the front desk should be avoided at all costs. They obviously hate everyone who is not Mexican. The spa is absolutely amazing! The quality of the massages are outstanding. If you have a suite, it will only be cleaned if you telephone to have it done. The rooms are sound proofed, but not the bathrooms. Whoever designed the showers forgot that it's important that the base must slope to the drain! The fold out couch in the suite is not useable. The mattress springs are quite visible!
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ivonne Sánchez, Propietario at Barceló México Reforma
Responded 17 Oct 2022
Dear Mr. Joanne, we sincerely lament reading that your stay was not as pleasant as it should have been, please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the inconveniences you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Cordially Ivonne Sánchez Quality and Guest Service.
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The people working in the hotel were kind and ready to help. We went every day to eat and drink wine in the flour number 12 (premium zone) very nice view of the city while you are there. Taxi service excellent. Very nice view from our terrace in the flour 19th. Excellent location. Bad experience in the restaurant Sonora grill good food but bad service to the tables ... the waitresses will ask you for more than 10% on tip. I highly recommend Barceló hotel Reforma.
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: December 2019
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PoteroHBMR, Gerente at Barceló México Reforma
Responded 4 Jan 2020
Dear Culture782367, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. I kindly inform you that the Sonora Grill is a third party restaurant therefore we will be reviewing those coments with the manager in turn. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Ena Navarro Quality and Service
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Stayed in this Hotel in premium level room. Room on 12 floor was nice and most importantly- relatively quiet, no outside noise, only little constant noise from the hall, not too bad, Breakfast downstairs was really good, I did not used the lounge for food, or alcoholic beverages, only for water. Elevators were working very good, never waited too long Staff was very polite and helpful, specially a young lady Esther from check in desk. I did stayed before in Hotels on Zocalo, loved them, but have to admit, if I ever return to Mexico City, I will stay in Barcelo, considering location and quietness.
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Date of stay: February 2020
Location
Cleanliness
Service
Room Tip:Higher floors are not noisy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PoteroHBMR, Gerente at Barceló México Reforma
Responded 14 Mar 2020
Dear Gerona12, Thank you very much for sharing this great review of your recent stay at Barceló México Reforma We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon Ena Navarro Quality and Service
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Si, el hotel está una área muy segura y a corta distancia caminando a algunos sitios históricos como el monumento a la revolución, el ángel de la independencia, palacio de Bellas Artes, Socalo, y otros sitios.
Espero que mi respuesta pueda ayudarle a decidir un sitio para hospedarse.
There are more places to choose from in the Mexico City area.
PRICE RANGE
₹9,076 - ₹15,294 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
melia mexico reforma hotel mexico city, melia mexico city reforma
FORMERLY KNOWN AS
Krystal Grand Reforma Uno Mexico City
LOCATION
MexicoCentral Mexico and Gulf CoastMexico CityTabacalera / Cuauhtémoc District
NUMBER OF ROOMS
505
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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Are there any historical sites close to Barceló México Reforma?
Many travellers enjoy visiting Basilica de Santa Maria de Guadalupe (6.5 km), Historic Center (Centro Historico) (1.1 km), and Catedral Metropolitana de la Ciudad de México (1.9 km).
