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Hilton Mexico City Reforma

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Hilton Mexico City Reforma
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1,648 Reviews from our TripAdvisor Community

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Showing 909: English reviews
Phoenix, Arizona
Reviewed 2 days ago NEW

This is a solid Hilton hotel. The prices were great, as they were all over Mexico City, and there is a a great restaurant (El Cardenal) in the hotel. Note, it's only open for breakfast and lunch. We had a fabulous view of Alameda Park and the Palacio de Bellas Artes from our room on the 21st floor. Anything on...

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Helpful?
Thank xomolly
Washington, D.C.
Reviewed 6 days ago NEW

We spent a full week here for New Year's 2017, and had the most wonderful stay. The hotel is perfectly situated across from a pleasant park, and easy walking distance to anything in the Centro Historico. The pool is great -- inside is warm like a bathtub, and outside was pleasant for night swimming in January. We stayed with points,...

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Helpful?
Thank DolleyMaszola
GMReforma, Manager at Hilton Mexico City Reforma, responded to this review

Dear DolleyMaszola, First of all I would like to thank you for share your review through TripAdvisor and for your loyalty as a Hilton Honors Member. Is great to hear that you had an excellent experience with us. As you mentioned we have a perfect location, near to a lot of attractions like the Fine Arts Palace, main Zocalo, Templo...

Doral
Reviewed 1 week ago

I recommend this hotel without any doubt. Big rooms and very clean. Great Restaurant&Bar with excellent food and good service. Close to everything. Secure and safe taxi drivers at hotel. Hopefully we will back soon to Mexico and stay again here.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Maria L
GMReforma, Manager at Hilton Mexico City Reforma, responded to this review

Dear Maria L, First of all I would like to thank you for the recommendation that you have written for our TripAdvisor users. Is great for us, to hear that you had an extraordinary experience with us. As you mentioned we are located in a perfect zone in Mexico City, near to a lot of places to visit. I do...

Tennessee, Illinois
Reviewed 1 week ago

excellent customer service, the food is great, I liked the view from my room, I found a hair on my pillow so it was a little disgusting, but front desk change my room inmediatly and the other room was really good thank you for everything

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Helpful?
Thank ralphhscott
GMReforma, Manager at Hilton Mexico City Reforma, responded to this review

Dear ralphhscott, On behalf of the Hilton Mexico City Reforma Staff, I would like to thank you for share your review through TripAdvisor. Is great to hear that you really like the view from your room and the service that our staff brought to you. However, please accept my sincere apologies for the inconvenience that you had with the cleanliness...

Richmond, Virginia
Reviewed 1 week ago

It is at the centre of Reforma section of the Mexico city. Nice, comfortable rooms, good room service. Front desk people were little confused. Originally when we were making the reservation, we were told that breakfast was included. During check-in,, they confirmed it. Next they when we went there to ask where the restaurant is, they told us that breakfast...

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Helpful?
Thank abay2017
GMReforma, Manager at Hilton Mexico City Reforma, responded to this review

Dear abay2017, Greetings from Mexico City !!!! I would like to thank you for share with us a review about you last stay. Also please accept my sincere apologies for the inconvenience and confusion during your check in process about the breakfast, we have shared your comments with our Front Office Manager and some actions have taken to improve this...

Boston, United States
Reviewed 1 week ago

Good location, clean room, nice facility. People work in the hotel are nice and helpful. Walking distance to a lot of attraction. Good deal. Would definitely choose this hotel next time I come to Mexico city.

Review collected in partnership with Hilton Hotels & Resorts
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Thank weij386
GMReforma, Manager at Hilton Mexico City Reforma, responded to this review

Dear weij386, First of all I would like to thank you for your review at TripAdvisor. Is a pleasure to know that you had an incredible experience at our hotel. As you mentioned we are a walking distance from a lot of attractions. We hope to see you, during your next visit to Mexico City. Sincerely, Jorge Gutierrez General Manager.

London, United Kingdom
Reviewed 1 week ago

Very comfortable hotel, the hotel staff are very professional and helpful. I would defiantly stay there on my next visit to Mexico city, as the location was right next to many of the Museums and Gallery's.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank drhoskin
GMReforma, Manager at Hilton Mexico City Reforma, responded to this review

Dear drhoskin, Thank you so much for this nice review that you have written through TripAdvisor. Specially for the recognition that you did for our Team Members. As you mentioned we are located in a perfect zone of Mexico City, near to a lot of museum, attractions, historic places etc. We hope to see you soon during your next visit...

Reviewed 2 weeks ago via mobile

Stayed for 4 nights in a King Club corner room; views great; decor & furnishing dated; selected the Reforma for location & pool; the pool was undergoing noisey repairs during our stay so very disappointing; complained & we did receive a free couples massage which was excellent but; cleaning was hap Hazzard; they kept removing towels & robes & not...

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Thank Lynda M
Los Angeles, California
Reviewed 2 weeks ago

We flew into Mexico City airport and had a little confusion finding the hotel. The neighborhood is called Reforma and there is a Fiesta Hotel on Av Reforma nearby the Hilton Reforma which is on Av Juarez so be sure to clarify. The neighborhood is cool- metro stop nearby, a nice park, walking distance from El Centro, Cathedral, and Templo...

Review collected in partnership with Hilton Hotels & Resorts
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Thank AceCrosby
GMReforma, General Manager at Hilton Mexico City Reforma, responded to this review

Dear Mr. AceCrosby, We would like to thank you for the preference you had choosing Hilton México City Reforma as a place to spent your vacations, as you wrote in your review we are really near by many historical places, shops; as we said in a "privileged location". We really appreciate your comments, because this helps us improve our service...

Los Gatos, California
Reviewed 2 weeks ago

I arrived with the anticipation that this was going to be an excellent stay like all the others at the Hilton chain. I was gravely dissappointed when I arrived. At other Hilton hotels I have never had to ask the guest services reps for upgrades, they have always given me the full range of options to accommodate me. I had...

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1Thank roald852
GMReforma, Manager at Hilton Mexico City Reforma, responded to this review

Dear roald852, I would like to thank you for taking the time to share your experience through TripAdvisor and for your continuous loyalty as a Hilton Honors Member. I am really sorry to read about the bad experience that you had in our property. Rest assured that I have shared your comments with our Front Office Manager, to improve the...

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Staying in Alameda

Neighbourhood Profile
Alameda
This beautiful park was once the playground for the wealthiest families in the colonial era, and is now the perfect place where locals and visitors can spend a sunny weekend afternoon to relax or shop for souvenirs at the market. Kids can run around or grab a bite of cotton candy while teens and adults wander around admiring the charming gardens and the sculptures that adorn it. Once the heat rises, it may be time to visit one of the many cozy restaurants or cafés with its characteristic art nouveau facades to cool down and call it a day.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Visit the heart of Mexico's historic center from the five-star Hilton Mexico City Reforma hotel, situated alongside the city's finest architecture, theatres, embassies and art galleries. Only a 20-minute drive from Mexico City International Airport, this Mexico City hotel is conveniently located close to the bustling financial and business areas. Our Hilton Reforma hotel is recognized as the best of Mexico City hotels - named 'Best Hotel for Business Travelers' by TripAdvisor - and boasts an impressive conference and event space that accommodates more than 4,000 people with ease. Relax in our 25-meter rooftop pool, work out in the fully equipped fitness center or enjoy a delicious meal in one of the three hotel restaurants offering international cuisine or at our lobby bar. ... more   less 

Additional Information about Hilton Mexico City Reforma

Address: Av. Juarez 70, Mexico City 06010, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Mexico City > Alameda
Price Range: ₹ 10,992 - ₹ 21,847 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Mexico City Reforma 4*
Number of rooms: 458
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Hotels.com, Priceline, Travelocity and Jetsetter so you can book your Hilton Mexico City Reforma reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Mexico City Reforma Hotel Mexico City
Hotel Style:
#7 Family Hotel in Mexico City
#8 Romantic Hotel in Mexico City
#9 Luxury Hotel in Mexico City
#16 Business Hotel in Mexico City
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Mexico City Reforma staff and other travellers.
23 questions
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Questions? Get answers from Hilton Mexico City Reforma staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were very happy our room had a view of the park and Palacio de Bellas Artes.”
 of 5 bubbles DolleyMaszola, 15 Jan 2017 | Read review
“Joyce and Luis at the front desk chose a fabulous room for us.”
 of 5 bubbles sallysT7158SS, 27 Dec 2016 | Read review
“It is a perfect option to choose this hotel , guaranteed !”
 of 5 bubbles gustavog893, 25 Dec 2016 | Read review
“Rooms overlooking the city - the higher up the floor the better!”
 of 5 bubbles 547lynnw, 9 Dec 2016 | Read review
“Get a high floor if you can. A city with so much scenery. The higher the better.”
 of 5 bubbles 915anthonyv, 30 Nov 2016 | Read review
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