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4.5
#21 of 428 hotels in Mexico City
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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Finding an ideal quiet hotel in Mexico City does not have to be difficult. Welcome to Emporio Reforma, a nice option for travellers like you.
Close to some of Mexico City's most popular landmarks, such as Metropolitan Cathedral (Catedral Metropolitana) (1.3 mi) and Chapultepec Castle (1.5 mi), Emporio Reforma Hotel is a great destination for tourists.
Emporio Reforma is a quiet hotel offering a flat screen TV, a minibar, and air conditioning in the rooms, and it is easy to stay connected during your stay as free wifi is offered to guests.
The hotel features 24 hour front desk, a concierge, and room service. Plus, guests can enjoy a fitness center and a lounge, which have made this a popular choice among travellers visiting Mexico City. For guests with a vehicle, parking is available.
If you like Indian restaurants, Emporio Reforma is conveniently located near Restaurante Casa Elefante, Tandoor, and Dawat Mexico.
During your visit, be sure to check out popular attractions like Palacio de Bellas Artes (1.0 mi), Paseo de la Reforma (0.3 mi), and Zona Rosa (0.7 mi), which are all within walking distance of the hotel.
Emporio Reforma looks forward to welcoming you on your visit to Mexico City.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
If you are looking for beauty of the old kind, a pleasant stay and a great location. This is the place to go. Although the room we used was small, it was practical and the decoration and lighting extraordinaire. The wedding party Saturday night did not keep us awake, although it could be heard. The service by Mr. Ramón Cobos is commendable. He went out of his way to move out bags in and out of storage as many times as it was needed. Breakfast in the premises are not recommended. Fortunately, there are many great places to eat within a 15 minute walk. We arrived past midnight, the door was opened promptly, before we dispatched the Uber service, and the registration was a breeze. So was check out. Highly recommended, we will be back.
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Date of stay: August 2022
Value
Cleanliness
Service
Room Tip:If you can afford it, a front room with a great view of the iconic Reforma Avenue.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Asistente Direccion, Atención al huésped/Recepción at Emporio Hotel
Responded 19 Aug 2022
Dear guest, Receive a warm greeting. It is a pleasure for us to receive news from our guests. Thank you very much for the time dedicated to share your experience with us. As your hosts we are more than happy to know that you had an unforgettable. On behalf of all associates, especially Mr. Ramón Cobos, we greatly appreciate your preference. We will recognize their great participation in the next monthly meeting. For us it is a pleasure to serve you. We are glad to hear you enjoyed the facilities and the location was convenient for you. We look forward to seeing you in your next trip to Mexico City. Sincerely yours, Lic. Esmeralda Manrique Aguirre General Manager
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This is a small hotel located in the Reforma Avenue in Mexico City, the rooms are cleans, sanitized but small.
The personal in the entrance, lobby and restaurant are excellent people with superb attention.
The only problem was too noise aside to my room for the neighbors and I can’t sleep very well.
I recommend this hotel for one o two nights only.
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Date of stay: January 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Asistente Direccion, Atención al huésped/Recepción at Emporio Hotel
Responded 28 Jan 2021
Dear Guest, It is a really privilege to receive news from our guests. We thank you very much for the time dedicated to share your experience with us. We are glad to hear you enjoyed the service and the location was convenient for you. We look forward to seeing you on your next trip. It will be a pleasure to host you again. We hope to see you in the near future again. Sincerely yours, Lic. Esmeralda Manrique Aguirre General Manager
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Had a wonderful experience staying at this hotel for five days in July 2022. I had planned a trip with my mother, but she was forced to cancel at the last minute due to an unexpected injury, so I went on the trip solo. It was my first time visiting Mexico City and I could not have imagined a better place to stay.
The staff was wonderful from the moment I arrived to the moment I left. They were friendly, helpful, and attentive. The housekeeping staff was especially accommodating, assisting me with an unusual request to swap my feather pillows for synthetic due to an allergy. The hotel provided a couple bottles of water for free daily upon request, but there are a number of corner stores nearby with reasonably priced water available.
I was lucky enough to be on a high floor, which meant I had a spectacular view. The room was quite nice and everything worked satisfactorily.
My favorite part about staying at Hotel Emporio, though, is the location! You are within walking distance of numerous landmarks, notably El Ángel and La Alameda Central, and it's a very walkable part of the city. If you would rather take public transportation, double-decker buses stop just one block away. Otherwise, Uber or DiDi is a cheap, safe, and easy solution. They will pick you up at the front door of the hotel.
Overall, I was very pleased with my stay at Hotel Emporio and I would be thrilled to stay again. They helped make my first visit to Mexico City quite memorable!
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Date of stay: July 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Asistente Direccion, Atención al huésped/Recepción at Emporio Hotel
Responded 26 Jul 2022
Dear Mr. Braden, Receive a warm greeting. It is a pleasure for us to receive news from our guests. Thank you very much for the time dedicated to share your experience with us. As your hosts we are more than happy to know that you had an unforgettable. On behalf of all associates, we greatly appreciate your preference. For us it is a pleasure to serve you. We are glad to hear you enjoyed the facilities, location, staff service, the special pillows and everything you mention was convenient for you and we make a difference. We look forward to seeing you in your next trip to Mexico City. Sincerely yours, Lic. Esmeralda Manrique Aguirre General Manager
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Location is great, close to public transportation and many attractions in the area. Restaurant is great, we went to breakfast and also the brunch buffet and both were great, highly recommended! Rooms are tiny, beds are super small. On their website they advertise “extra large bed” and you come and find a twin bed. The AC did not work and the lighting in the room generates a lot of heat. The wifi is beyond horrible, if you are planning on getting work done or maybe streaming a movie you might want to forget about it. I got a pretty decent rate on their website however the sleep quality we had was not worth the price, I would not come back to this property.
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Date of stay: September 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Asistente Direccion, Atención al huésped/Recepción at Emporio Hotel
Responded 5 Oct 2021
Dear Guest, Thank you very much for your time dedicated to share your experience. We appreciate your feedback and the corresponding Departments is taking care of the situation immediately. We look for another opportunity to serve you better in the nearest future. Please accept our most sincere apologies for the inconveniences in your room. We have taken note of this and will make sure it is not happening again. Thank you very much for your feedback and your kind words, we reiterate our apologies for not meeting your expectation but please rest assured we are already working in making things better. Best regards, Lic. Esmeralda Manrique Aguirre General Manager
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Loved my stay at the Hotel Emporio. The room was comfortable and had everything I needed (hair blower, soap, glasses, coffee machine etc and quietness). The bed and pillows were very comfortable as well. The hotel has it's own restaurant which serves a buffet and a la carte, and a Starbucks is also located there as well. I had the breakfast buffet and it offered a variety of food which included some 'American' food as well as Mexican. Martin was my concierge and he spoke very little English, so it 'forced' me to practice my Spanish and I was happy with that. He was helpful when I wanted to book a taxi for the airport on my last day and was also very polite. During my last night, I had to wait unusually long for my desert (cheesecake) even if I asked twice for it. I'm not sure why I had to wait that long because the waiters looked like they were just hanging around. The hotel was located close to a hop on/off bus which was very convenient and I was able to find this out on my own when I went out for a stroll.
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Date of stay: March 2023
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Asistente Direccion, Atención al huésped/Recepción at Emporio Hotel
Responded 24 Mar 2023
Dear guest, It is a really privilege to receive news from our guests. We thank you very much for the time dedicated to share your experience with us. We are glad to hear you enjoyed the facilities and the gastronomy was convenient for you. We look forward to seeing you on your next trip. It will be a pleasure to host you again. Sincerely yours, Lic. Esmeralda Manrique Aguirre General Manager
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Very friendly and helpful staff, they were willing to go the extra mile for us every time we needed it. The breakfast was varied and delicious, you could try some local dishes (tacos, quesadillas, etc), very nice and efficient waiters (the custom is that you're supposed to tip them). My room was small but clean and functional. It looked a bit dated but well maintained. Very good location.
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Date of stay: February 2020
Location
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AsistenteD2, Director General at Emporio Hotel
Responded 6 Jul 2020
Dear Guest, Receive a warm greeting. It is a really privilege to receive news from our guests. We thank you very much for the time dedicated to share your experience with us. We are glad to hear you had a wonderful stay and the facilities, the service and the location was convenient for you. It is a pleasure to know that you enjoyed the breakfast our Condimento Restaurant. Yours Truly, Lic. Esmeralda Manrique Aguirre General Manager.
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On a recent business trip, we had to stay here for just one night, and it was a horrible experience. Sure, the lobby looks nice and swanky, the facade is gorgeous, and the location is excellent, but.
But check-in took AN HOUR with only one person in line in front of me and three people behind the counter; check-out took 20 minutes too. Arriving from a 500km trip to stand in a lobby full of people not wearing face masks for an hour completely ruins the first impression.
But the geometry of the interior means the ceilings are very low and contribute to the impression of being cramped that you get once you're in your room. We got standard rooms and these were some of the smallest I've ever been in. The use of swing-out instead of sliding doors for all the closets, cubbies and bathroom doors does not help this. The useless floor decorations don't help either.
But the parking lot is not covered, across the street and they won't take your car unless a hotel valet brings it in, AFTER the front desk gives you a little parking pass AFTER checking in. Arriving near midnight on a rainy day, with a car full of equipment you've signed out of storage yourself, you can imagine just how infuriating this was.
A miserable experience, through and through. No amount of fancy decor can compensate for lousy basics.
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Date of stay: August 2022
Value
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Asistente Direccion, Atención al huésped/Recepción at Emporio Hotel
Responded 1 Sept 2022
Dear Guest, Thank you very much for your time dedicated to share your experience, We appreciate your feedback and please be sure that your comments will be transmitted to thedepartments to work on them immediately. We look for another opportunity to serve you better in the nearest future Please accept our most sincere apologies for the inconveniences in your stay. Our Executives Housekeeper has taken note of this and will make sure it is not happening again. Thank you very much for your feedback and your kind words. We reiterate our apologies for not meeting your expectation but please rest assured we are already working in making things better. Best regards, Lic. Esmeralda Manrique Aguirre Director General
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Probably a very nice hotel but sales office group doesn’t make his “job”. 2 rooms booked end of 2021 for scheduled stay end of February, unfortunately had to cancel the trip in January due to pandemic situation. Never been refund … all required documents has been sent to the hotel on time. If that can help possible guests who think to stay there…..
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Date of stay: February 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Asistente Direccion, Atención al huésped/Recepción at Emporio Hotel
Responded 9 Sept 2021
Dear Guest, Thank you very much for your time dedicated to share your experience about the cancellation, We appreciate your feedback, please be sure that your comments will be transmitted to the Sales Department to work on them immediately . We look for another opportunity we are looking for an opportunity to get to know our hotel. Please accept our most sincere apologies for the inconveniences in your reservation. Our Sales Executive has taken note and they will be checking the corresponding case. We reiterate our apologies for not meeting your expectation but please rest assured we are already working in making things better. Best regards, Lic. Esmeralda Manrique Aguirre General Manager
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The staff was very friendly during the reception and stay. The reason for the stay was for a medical issue and the staff was very attentive in providing the necessary help, which is greatly appreciated. The room was very comfortable and quite quiet which allowed us to rest very well. Everything very clean. Perhaps the only point of improvement is to review the room facilities a little, since in the bathroom one of the buttons to eliminate waste got a little stuck; Yes it eliminated them but it got stuck.
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Every time I go to Mexico City I stay at this hotel. Location, breakfast, staff, everything very good. The rooms are always very clean, and the people who serve you are always aware of what you need at any time, definitely a very good option to stay at cdmx
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Date of stay: September 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It is a 25 minute drive to the basilica so taking an uber or taxi would be best. Once you got there they dropped you off and you walk all around the plaza there with both of the the basilicas.
There are more places to choose from in the Mexico City area.
PRICE RANGE
₹6,218 - ₹9,076 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
emporio reforma mexico city, emporio reforma hotel mexico city
LOCATION
MexicoCentral Mexico and Gulf CoastMexico CityJuarez / Cuauhtémoc District
NUMBER OF ROOMS
145
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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Are there any historical sites close to Emporio Hotel?
Many travellers enjoy visiting Basilica de Santa Maria de Guadalupe (7.2 km), Historic Center (Centro Historico) (1.7 km), and Catedral Metropolitana de la Ciudad de México (2.5 km).
