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Gran Hotel Ciudad de Mexico

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Gran Hotel Ciudad de Mexico
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2,366 Reviews from our TripAdvisor Community

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Showing 1,338: English reviews
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Toronto, Canada
Reviewed yesterday NEW

Everything about the hotel, staff and food is a 5 star! The hotel is beautiful, clean and in the best location. The staff are friendly, professional and very helpful with anything you need. The restaurant had amazing food and a great view. There was a convenient business center to check into our flights, which was very helpful. Thank you to...

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Helpful?
Thank Nicole B
Boston, Massachusetts
Reviewed 2 days ago NEW

I read several reviews before visiting this stunning place and I must certainly say that from the very first moment you get into the lobby you feel in another century. The place is beautiful and the staff is exceptional but I want to thank specially to the lady hosting at the Terrace Restaurant, if you are lucky as we were...

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1Thank chathamday
Gerente G, Director de Relaciones Públicas at Gran Hotel Ciudad de Mexico, responded to this review

Dear Guest, Thank you for giving us an excellent rating. I am so glad to hear that you enjoyed your stay with us, and of course that you had a wonderful time while you were visiting our city. We feel happy of being able to show excellent guest service and many little details that we have prepared just for you....

Mexico City, Mexico
Reviewed 3 days ago NEW

I want to thank Lourdes Palacios for her amazing service. she was so nice and helpful with us and made us had a good first impression of the hotel. also I want to recognize that the food of the brunch was varied and delicious .

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2Thank ezdivolcanes
Gerente G, Director de Relaciones Públicas at Gran Hotel Ciudad de Mexico, responded to this review

Dear guest, Thank you for rating us and of course for taking some time to comment. It was wonderful that you enjoyed your stay at the hotel and Terraza restaurant. We hope that the dishes, the view and the service were perfect for you. Lourdes will receive your opinion. It would be a pleasure to visit us again and continue...

Acapulco, Mexico
Reviewed 3 days ago NEW

I had the privilege to stay in this hotel for a wedding which took over the entire property, and it was wonderful to see the beautiful historic property in it's full regalia. My room was large, comfortable, light and well-equipped as was the bathroom, but sadly with a view of a wall, others apparently have views of the Zocalo. The...

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Helpful?
1Thank archibalda
Gerente G, Director de Relaciones Públicas at Gran Hotel Ciudad de Mexico, responded to this review

Dear guest, Thank you for taking the time to write a review! I am so glad to hear that you enjoyed your stay with us, and of course that you had a wonderful time while you were visiting our city. It was fantastic that you had a good impression of your room, the property and the staff that always will...

Warwick, New York
Reviewed 3 days ago NEW

Pictures of the Gran Hotel are beautiful, but the real thing is breathtaking! We felt transported to the Art Nouveau era for 6 totally satisfying nights. Scrupulously clean & air conditioned; concierge extremely helpful, w/excellent English; he arranged for an outstanding excellent small group tour of Teotihuacana and an extremely dependable & safe hotel taxi for daily excursions. Our room...

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Helpful?
2Thank Mary H
Gerente G, Director de Relaciones Públicas at Gran Hotel Ciudad de Mexico, responded to this review

Dear Mary, Thank you very much for sending us your feedback about your stay with us. It is really valuable for us to know about this experience in our building has been unique. We feel happy to know you had a wonderful experience in the Teotihuacan tour. Our concierge will be always at your service and will enjoy reading your...

Oxnard
Reviewed 3 days ago NEW

One of the best hotels in Mexico City with lots of history! We had a great time there during our vacation. The hotel is super elegant and classy (gorgeous) with the best staff who are always there to help in any way they can - Salvador, Javier and the Security guards. The front desk staff is always friendly and knowledgeable...

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Helpful?
1Thank Griselda A
Gerente G, Director de Relaciones Públicas at Gran Hotel Ciudad de Mexico, responded to this review

Dear Griselda, Thank you very much for your comment. We are pleased that you enjoyed the excellence of our personalized service and the beauty of our architecture. Our location is a positive plus, because we are situated in a tourist area, taking a few steps shops, restaurants, museums that will make your stay more affordable. Salvador, Javier, the security guards...

Greensboro, North Carolina
Reviewed 3 days ago NEW

I enjoyed everything about this hotel and I really enjoyed staying there. It was comfortable and pleasant. The beds slept great and the rooms were spectacular, the staff was kind and helpful. Best of all it was right in the heart of Mexico city and close to everything. The breakfast could use some improvement, the service could have been a...

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Helpful?
Thank Tony J
Gerente G, Director de Relaciones Públicas at Gran Hotel Ciudad de Mexico, responded to this review

Dear Tony, Gran Hotel Ciudad de Mexico has as mission to serve with professionalism and dedication to achieve the total satisfaction of our guest, anticipating and exceeding the needs of our guest. I am so glad to hear that you enjoyed your stay with us, as well as the guest service provided by our staff. It was so wonderful to...

Toronto, Canada
Reviewed 4 days ago NEW

What distinguishes good hotel from excellent, is service. In Gran Hotel, Jame, Manuel and Jessica made our one night stay a truly unforgettable experience. Very attentive, very personable and knowledgaeble team! The hotel itself is a well restored and well maintained building with increadable interiour, great view to the main squere and VERY specious rooms. Thank you all!

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Helpful?
Thank MOutdoor
Gerente G, Director de Relaciones Públicas at Gran Hotel Ciudad de Mexico, responded to this review

Dear guest, It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel! We thank you for your candid comment, our service has always been recognized by our guest, because our staff always attend with passion and love and they want to make you feel like home....

Georgia
Reviewed 4 days ago NEW

Upon entering the hotel, you are greeted with a glass of sparkling wine and smiling faces. The stunning lobby with its breathtaking Tiffany glass ceiling, ornate lamps, and old world elevators will charm you immediately. The rooms are large, nicely appointed and comfortable. The staff is attentive to your every need and the concierge will arrange everything from all day...

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Helpful?
Thank sbranGeorgia
Gerente G, Director de Relaciones Públicas at Gran Hotel Ciudad de Mexico, responded to this review

Dear guest, Thank you for your recent review of our hotel. We do try to set ourselves apart by providing consistent, friendly customer service, our concierge will be at your service at any time. I am so glad to hear that you enjoyed your stay with us, as well as the guest service provided by our staff. Gran Hotel Ciudad...

Durham, North Carolina
Reviewed 5 days ago NEW

This historical site, right on the main square, is a treasure. The first morning, we woke to the daily installation of the Mexican flag in the square - brass band, drums. Perfect location for exploring the historical sites, and walking distance great restaurants. The hotel's interior with Tiffany-style glass and ambience (with cages of parakeets) is a delight. But the...

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Helpful?
Thank sjdoron
Gerente G, Director de Relaciones Públicas at Gran Hotel Ciudad de Mexico, responded to this review

Dear Doron, Thank you for your recent review of our hotel. Our location is a positive plus, because we are located in a tourist area, taking a few steps shops, restaurants, museums that will make your stay more affordable. We do try to set ourselves apart by providing consistent, friendly customer service, I am so glad to hear that you...

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Staying in Centro Historico

Neighbourhood Profile
Centro Historico
The beating heart of the city lies within Centro Histórico, the vast expanse of historical buildings and monuments that are a must when exploring Mexico City. Places such as the Museo Biblioteca Palacio Postal, Casa de los Azulejos and Palacio de Bellas Artes are the perfect eye candy for anyone seeking to admire arts and architecture. Don't forget to visit the wide variety of markets and plazas where any vintage item, handicrafts and jewelry characteristic of each state in Mexico can be found on Sundays. Admire majestic views of the city from the Monumento a la Revolución and Torre Latinoamericana, and round out the experience with restaurants of all cuisines nearby.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Discover the Old World elegance of the Gran Hotel Ciudad de Mexico, an exquisite turn-of-the-century property perfectly located in downtown Mexico City. You can feel the history from the moment you step inside. From the Art Nouveau decor to the gilded open elevators and immaculate stained-glass ceiling in the lobby, every inch of the Gran Hotel Ciudad de Mexico pays tribute to the past while providing the comfort you expect from a fine luxury hotel. The palatial ambience continues in the guest rooms. Enjoy a unique blend of traditional and contemporary decor as you sink into a plush bed. Many rooms also feature stunning views of the vibrant Zocalo square just outside the hotel. You can also marvel at spectacular scenery from the Terraza Restaurant, which is perched on the fifth floor. When it's time to explore, ask our knowledgeable concierge for recommendations on the best shows, events and attractions in Mexico City. A 24-hour fitness area and well-equipped business center are among the other amenities you can enjoy. We also provide the perfect starting point for exploring everything Mexico City has to offer. Delve into Mexican culture at the Palacio de BellasArtes, explore Old Corpus Christi or embrace the charm of the Casino Espanol De Mexico. Stay at the Gran Hotel Ciudad de Mexico and savor a unique blend of comfort, service and style. ... more   less 

Additional Information about Gran Hotel Ciudad de Mexico

Address: Calle 16 de Septiembre 82 | Col. Centro Historico, Mexico City 06000, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Mexico City > Centro Historico
Price Range: ₹ 8,778 - ₹ 13,625 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Gran Hotel Ciudad de Mexico 4*
Number of rooms: 60
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Also Known As:
Gran Hotel Ciudad De Mexico Mexico City
Hotel Style:
#1 Family Hotel in Mexico City
#2 Luxury Hotel in Mexico City
#2 Romantic Hotel in Mexico City
#9 Business Hotel in Mexico City
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Questions & Answers

Here's what travellers have asked, with answers from Gran Hotel Ciudad de Mexico staff and other travellers.
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Questions? Get answers from Gran Hotel Ciudad de Mexico staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Margaritas are huge and delicious.”
 of 5 bubbles chathamday, 22 Mar 2017 | Read review
“Ask for a view although it might meen increased noise.”
 of 5 bubbles archibalda, 21 Mar 2017 | Read review
“2nd floor street side had street music during day and reasonable night time.”
 of 5 bubbles F1355EMmaryh, 21 Mar 2017 | Read review
“Queen Rooms and Suites have the best view”
 of 5 bubbles 99griseldaa, 21 Mar 2017 | Read review
“we faced main square but sound insulation was perfect”
 of 5 bubbles MOutdoor, 20 Mar 2017 | Read review
5 of 5