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Be inspired at the Marquis Reforma Hotel & Spa, a Leading Hotels of the World property located along Mexico City's fashionable Paseo de la Reforma avenue. This is where chic, contemporary style meets warm, intuitive service. It's the personal touches that really make us stand out. Friendly, attentive and always discreet, our staff takes the time to understand your unique needs. We're home to the only certified Leading SPA in Mexico City. Allow our therapists at our spa to help you relax with a holistic treatment or stress-melting massage. Complete your busy day dining at one of our three exquisite restaurants, where you can find the best of the Mexican , Spanish, Italian, Argentinian gastronomies.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Family
City View
Languages Spoken
English, Spanish
Location
Avenida Paseo de La Reforma 465 Col. Cuauhtemoc, Mexico City 06500 Mexico
Name/address in local language
Marquis Reforma Hotel & Spa
3,534 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
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Many guests praise the Marquis Reforma Hotel & Spa for providing attentive and professional service, though a few have encountered inconsistencies. The hotel's ambiance is often described as comfortable and luxurious, with an elegant lobby and beautiful decor. Rooms are generally found to be spacious but some suggest they could benefit from an update.
Cleanliness is a strong suit, with the hotel maintaining high standards. While opinions on value are mixed, the prime location is a highlight, offering easy access to nearby attractions. Amenities such as the spa and gym receive favorable mentions.
Location
Convenient
Atmosphere
Elegant
Rooms
Spacious
Value
Mixed
Cleanliness
Spotless
Service
Inconsistent
Amenities
Well-appointed
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We stayed three nights at the Hotel Marquis Reforma as part of an organized tour. We found our room to be very clean and comfortable. The included buffet breakfast was very good with many offerings. Two pluses are that the room came with two luggage racks and also with wash cloths, which are not always a given in foreign hotels. The hotel is located on a lovely part of Paseo de la Reforma and is a very good area for strolling. Recommended.
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Date of stay: February 2020
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SaraLMarquis, Gerente at Marquis Reforma Hotel & Spa
Responded 3 Mar 2020
Dear Traveling_Bear: Thank you for visiting Marquis Reforma Hotel & Spa. It is a pleasure for us to know that we met your expectations and all the services were provided to you were convenient for you during your stay. We are pleased to know that we made your stay a memorable experience.it will be a pleasure to serve you on your next visit to Mexico City. We look forward to welcoming you again in this your home. Yours sincerely, Sara Lizarraga.
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I attend an annual conference in Mexico City, usually held at this hotel. The Marquis is a 4 1/2 star hotel, with impeccably-clean rooms, outstanding service (across the board - from the doorman and bellhops, through the front desk and maid service), and great facilities.
Karaoke in the lobby bar at night, with some very talented local singers that appear to be local, and regulars.
Here are two key tips when staying here:
1) When you are in your room, put out the "Do Not Disturb" sign. Your room is cleaned. There's (wonderful) turndown service. The minibar is restocked. There's a plate of fruit set up for you. Your room will be entered a number of times during the day. If you're trying to work, or to nap, this will be interrupted, unless you put out the sign.
2) There is a buffet breakfast, but the better choice is Los Canarios, on the other side of the lobby. The menu is a mix of Mexican and American breakfasts, and the service is really top-notch. This visit, Moseo and Pedro took care of us, recommending a delicious juice blend, serving attentively, and, most importantly, keeping the coffee cups filled. The coffee is excellent, by the way, and the Mexican breakfast dishes are delicious. It's more expensive than the buffet, but well worth it!
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Date of stay: February 2020
Location
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SaraLMarquis, Gerente at Marquis Reforma Hotel & Spa
Responded 6 Mar 2020
Dear visitor: Thank you for sharing your kind feedback with us. It was a pleasure for us to have given you the attention that you deserve. We are grateful that you have shared your experience because it is important for us to achieve your satisfaction and this gives us the opportunity to keep improving. It will be a pleasure to share with our collaborators your comment, we are sure that they will continue providing you with the best attention. As for the “do not disturb” sign, we will gladly take your comment into account and share it with the areas involved. We look forward to having the pleasure to serve you again. Yours faithfully, Sara Lizarraga.
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A lot to digest? Read an AI-generated summary of recent traveller reviews.
Stayed a week in a suite that was spacious with a nice view and luxurious bed. Hotel is well located within walking distance to restaurants and sites as well as the tour buses. Rental bikes in the parkette across the street. Excellent lounge bar with outdoor raised patio and indoor piano bar. Great spot to wait for friends to get ready and relax after a day of touring. Spa has a well appointed locker room with a TV lounge area and the spa area has hot tubs, steam rooms and saunas surrounded by comfortable lounge chairs. Shout out to the young bellboy who was a friendly face who welcomed us home from our daily adventures and gave us tips for places to visit.
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Date of stay: March 2020
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sara Lizarraga, Otros at Marquis Reforma Hotel & Spa
Responded 12 Jan 2021
Dear Suntime, I am glad we could be a part of your story for your visit to our beautiful city! It is for you that we work hard every day, so when you leave you take with you a small bit of us. May your travels find you well back home, and should you come back we will be expecting you with open arms. Yours sincerely, Sara Lizarraga
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We went to this hotel because of its location, plus it was in our american express rewards program, and I did really expect more than what we got. I must mention that the personnel, concierge, Jose who is a gentleman, the bell boys and housekeeping were nice,I do have to mention that the wifi is really not good at all, it keeps coming and going, as we checked out we were told we had to pay for somethings we had consumed from the mini bar, something we never use anywhere we go, we did put inside some juice bottles and cokes, as well as water we bought at a nearby convenient store. Maybe the mini fridge had a sensor when you moved the bottles, I don.t know, we had to sign a paper stating we had not taken anything from the mini bar. I was amazed that even though it had an expresso machine and things that go with it, you had to pay for every capsule you used, that was a new to me, places I´ve gone offer it as a courtesy . They do have nice amenities like Lóccitane products in the bathroom, which by the way it kind of outdated. Maybe with some modern ideas this hotel could improve as, cheap it is not.
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Date of stay: February 2020
Location
Service
Sleep Quality
Room Tip:Maybe you could get a better room if you pay like 50 0r 100 dollars more?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SaraLMarquis, Gerente at Marquis Reforma Hotel & Spa
Responded 2 Mar 2020
Dear Ms. María Eugenia: In addition to greeting you, we hope you are well. We appreciate your kind review. I comment you that your feedback is very important for us because you give us the opportunity to continue improving our service. I offer you a sincere apology for what happened. Also, I take the opportunity to inform you that we have already shared your comment with the areas involved for your follow-up on what happened. About the coffee, I inform you our gourmet coffee is part of the minibar service, for that reason it is subject to an extra charge. I look forward to welcoming you again in this your home. Yours sincerely, Sara Lizarraga.
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We spent 3 nights here. The location is terrific: close to Chapultepec Park, Fountain of Diana, and with lots of shopping. We were there during their “Day of the 3 Kings” celebration where families gather to share gifts and hot chocolate. For many blocks along the Reforma were dozens of small crafts and food vendors. We opted for an upgrade to a two-room suite. The hotel’s reception staff- Alejando- arranged a beautiful spacious corner suites on the 6th floor overlooking the Reforma. Thank you Alejando. And doorman/bellhop Aldoni escorted us to the suite, showed us everything and even arranged for extra water and a newssheet in English. Every time we left and returned, we were warmly greeted by Aldoni. We had several dinners at the hotel, they have several restaurants. We were very impressed with the attention of the waiters: Diego, Robert and Ivan. And when our friends had questions about the particular “catch of the day” the restaurant Captain Ivan literally presented the fish for inspection. That was impeccable service.
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SaraLMarquis, Quality Manager at Marquis Reforma Hotel & Spa
Responded 4 Feb 2020
Dear guest, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at Marquis Reforma Hotel & Spa. To Marquis Family it was a pleasure to welcome and provide you the highest level of hospitality as it is our main priority. For that reason, we are delighted to know you lived an excellent experience with us, it means we did a good job to make you feel special. Thank you for the special mention you made about Alejandro, Andoni, Diego, Roberto and Ivan. We strive to give a personalized service to our guests, and I am glad to know you were satisfied with our team special attention. As you mentioned our privileged location allows our guest to visit interesting places near our property or simply to walk through one of the most important and beautiful avenues in the city, as it is Reforma. Thank you for giving us the opportunity to host you at your home away from home. It will be a pleasure to welcome you again soon. Yours faithfully, Sara Lizarraga
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I spent four days at the Marquis during COVID-19. The staff was all very professional and took every possible measure to ensure the facility was sanitized and their guest were safe. They sanitize everything, take temperature, wear gloves and masks and have high tech sanitizing equipment
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Date of stay: October 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sara Lizarraga, Otros at Marquis Reforma Hotel & Spa
Responded 26 Oct 2020
Dear Mr. Gober, Thank you for choosing Marquis Reforma Hotel & Spa and for letting us know your opinion. Our best reward to our efforts is a happy guest like you, because it means we did a good job to exceed your expectations. Thank you for giving us the opportunity to host you. We will be expecting you whenever your travel plans bring you back to the city. Yours sincerly, Sara Lizarraga
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We absolutely LOVED our stay here. The service of the staff is top-notch. We had breakfast at both restaurants and left stuffed and so happy both times! Jose Garcia waited on us at A La Parilla and Manuel and Luis Pedro waited on us at Los Canarios. I loved the chilaquiles, nopales enchiladas, and mimosas are a must as well! The concierges Jose Azeros and Antonio were so sweet and helpful with everything! We loved their recommendations and help getting tickets for events in the city. The room was wonderful, they even put relaxing music after cleaning so we could enter our little haven after a long day out exploring. The spa definitely helps assist with relaxation too! Highly recommend!
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Date of stay: March 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SaraLMarquis, Gerente at Marquis Reforma Hotel & Spa
Responded 17 Mar 2020
Dear Ms. Melissa: Marquis Reforma Hotel & Spa appreciates your feedback. It will be an honour for us to share your kind comment with our collaborators, to motivate them and to continue providing you with the best possible attention. In advance, it is a pleasure to Marquis family to know that the service that you received was fully fulfilled by all your requirements. We will gladly welcome you again during your next stay in this your home. Yours faithfully. Sara Lizarraga.
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Very good stay, super helpful crew. Concierge booked us our covid PCR-RT tests at the hotel, all smoothly done. Laundy service extraordinarily efficient, if rather expensive, our whole suitcase full of holiday clothes came back to us neatly folded and pressed in less than 24h. La Parilla crew and restaurant super helpful, friendly and nice. And they make the best breakfast!
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Date of stay: August 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sara Lizarraga, Other at Marquis Reforma Hotel & Spa
Responded 10 Aug 2021
Dear Mr. Tomsab, Thank you for your visit and for letting us know about your experience with us. Our best reward to our efforts is a happy guest like you, because it means we did a good job to exceed your expectations. I will be sharing your feedback with all our staff. This will encourage our team to keep on striving to meet your, and everyone´s expectations when visiting us. Thank you for giving us the opportunity to host you. We will be expecting you whenever your travel plans bring you back to the city. Yours sincerely, Sara Lizarraga
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My family stayed at the hotel for 6 days and ate at the restaurant for one dinner and nearly every breakfast. Eduardo at the restaurant was so accommodating and nice (try the mamey juice, I'm addicted now!), and Monica at the front desk was so helpful and sweet when we had to extend our stay. Our housekeeper was always there when we were leaving to greet us and would ask to make sure everything was going great. Everyone here is so amazing, not a bad experience to be had. I even asked the concierge for a quick money exchange recommendation and hours later he saw me walking through the lobby and followed through to make sure I found it okay. I'm used to staying at cheaper 3 or 4 star hotels because I honestly can't typically afford it, but the incredible staff here made it worth every dollar.
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Date of stay: June 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sara Lizarraga, Other at Marquis Reforma Hotel & Spa
Responded 15 Jun 2022
Dear Mr. Mattack, Thank you for taking the time to share all those good comments regarding your recent stay at Marquis Reforma Hotel & Spa. Our best reward to our efforts is to know you and your family lived a great experience with us, it means we did a good job to make your stay pleasant through the hospitality of our personnel. Thank you for pointing out the attention you received from the staff. Our team will be pleased to learn your opinion, especially Eduardo, Mónica, the housekeeping and the concierge, be sure it will encourage them to keep on striving to meet your, and everyone´s expectations when visiting us. Marquis Reforma appreciates your preference, and we will be expecting you at your home away from home. Yours sincerely, Sara Lizarraga
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I stayed at the hotel for 4 nights. The hotel is nice.
Cons: I wish they had a store that had snacks and items you may have missed when packing. The restaurants are also not that good. We got room service and only took a few bites and couldn’t eat the rest.
Pros: Salvador who is often a host at the spa facilities. He greeted us with mint tea and an essential oil towel over our heads and told us to breath in and out & then introduced us to our massage therapist. After our massages he greeted us with more mint tea and then whisked us the sauna, steam room, jacuzzi and more. With each place he took us he gave us an incredible experience no words could express. Cold plunges, deep breathing, massages, essential oils. Warmed our towels, our robes. No detail was spared. I will remember that experience for the rest of my life, to have someone care for you the way he does and you can tell he loves it!! Wow! He said he can only cater to guest the way he did on week days when it’s not busy.
I highly recommend calling and booking time at the spa just for Salvador!
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Date of stay: September 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sara Lizarraga, Other at Marquis Reforma Hotel & Spa
Responded 15 Sept 2022
Dear Rhizzzle, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experience with us during your recent stay at Marquis Reforma Hotel & Spa. To Marquis Family it was a pleasure to welcome you and it is very rewarding for us to know Salvador did his best to exceed your expectations and was very helpful for you on your requests. Thank you for the special mention you made about him, he will be very happy to know your opinion about the service you received from him. We appreciate your suggestions and feedback in regard to the restaurants and I have shared it to the managers involved for its review and follow up. Please accept my sincere apology for not having met your expectations. Marquis Reforma appreciates your reference and the opportunity to host you at your home away from home. It will be a pleasure to welcome you again soon. Yours sincerely, Sara Lizarraga
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There are more places to choose from in the Mexico City area.
PRICE RANGE
₹10,672 - ₹24,370 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel marquis reforma, marquis reforma mexico city, marquis hotel mexico
LOCATION
MexicoCentral Mexico and Gulf CoastMexico CityCuauhtemoc / Lomas de Chapultepec 5 / Cuauhtémoc District
NUMBER OF ROOMS
219
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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