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Sheraton Mexico City Maria Isabel Hotel

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Sheraton Mexico City Maria Isabel Hotel
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1,359 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Mexico City Maria Isabel Hotel
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Showing 804: English reviews
Reviewed 3 weeks ago via mobile

Great hotel, Better staff. My new home away from home. I will be back as soon as I can. Amenities were above and beyond, bellmen had everything I needed. The concierge made my tour arrangement effortless and would love to commend all of the people who made our vacation memorable.

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Helpful?
Thank George G
Management response:

Dear George G, I have to say I really enjoyed reading your feedback! All Sheraton Mexico City Maria Isabel associates works hard to make every stay memorable and I´m glad we made it with you! I definitely will give the feedback to all staff you mention, we really appreciate it! We look forward to have you back home soon! Maria...

Arlington, Texas
Reviewed 3 weeks ago via mobile

Checked in on Monday and will be leaving Thursday. As noted in other reviews the hotel is in a great location although I have not have time to get out and explore much. My room 1526 is great (some form of a suite) and the water pressure and temp is great! The club lounge serves a great breakfast and stopping...

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Helpful?
Thank drqarlington
Management response:

Dear drqarlington, thank you for such a wonderfull review! I´m more than pleased to read that you are enjoying your stay with us and having a wonderfull time in our city. Your commnets about your experince with our associates and services are great to hear, I will take them to our team. Please come to our concierge team, they can...

Reviewed 4 weeks ago

Sheraton has fallen behind time and newer hotels in the city. Location is the best, service is tops. However, facilities are seriously outdated. Carpets stained, public spaces uninviting and rooms need to be refreshed. Gold within SPG means close to nothing so, don't expect a fresh room, nor lounge access. Internet is terrible and for those who pay for it,...

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Helpful?
Thank Ignacio B
Management response:

Dear Ignacio B, we appreciate your comments about our location and the service, I will spread the word to our associates also I will take notes on what you are suggesting we need to change, we want you to feel more than comfortable when you visit us and we will work on this so you can have the best. I...

Sao Paulo
Reviewed 5 weeks ago

Central location, spacious rooms, ample breakfast. Close to parks and bus tour (TuriBus). Practical free WiFi. Some nice restaurants in streets around. If necessary, English speaking staff. Would be nice to have ATM in the lobby as most taxis and restaurants just accept cash

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Helpful?
Thank teomaneris
Management response:

Dear teomaneris, I´m happy to know that you consider the hotel as excellent,indeed the location is convenient for our guests and the night life is quite good too. We count with ATM down next to the lobby stairs for the next time you visit us. Please let us know if we can do anything else to improve your visit. Greetings,...

Reviewed 5 weeks ago

Some rooms are older than others and need some upgrades, check in was just ok when I tried to change my reservation which was done through SPG it was a headache, it took Javier to step in to help out. Breakfast was good, bar and restaurant staff were very attentive. Not sure if I will choose this hotel for my...

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Helpful?
Thank Regina N
Management response:

Dear Regina N, I appreciate the comments about your check-in experience and regret it was not good enough, I will take this comments to the Front Office Manager to make the check-in process more efficient, also I will share your positive feedback about our restaurant, bar and breakfast service to our team. Please give us a chance to improve the...

Frisco, Texas, United States
Reviewed 18 March 2017 via mobile

My company changed from Hyatt to Sheraton and I have to say Sheraton has a lot to learn from Hyatt when it comes to consistency in quality and service. I already have 8 stays ytd at different Sheraton properties in Latin America and I have to say that I have yet to report a good experience..... I have stayed at...

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Helpful?
Thank PiscolabisFrisco
Management response:

Dear PiscolabisFrisco, please receive my sincere apologies for the experience you had at our property, thanks to your comments we know we have to make some changes in order to offer you the best, to make you feel you are in the same hotel every time you come and stay with us. I will share your comments with our staff...

Reviewed 17 March 2017 via mobile

Great Hotel for business because there is plenty to do after business meetings. You can have a nice walk on Reforma, and good food and drinks all around the area. The hotel is going trough renovations.

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Helpful?
Thank Humberto C
Management response:

Dear Humberto C, we appreciate your comments about the hotel, if you come again to the city please don´t hesitate to visit us and try our renovated rooms! We would like to have your feedback! Greetings, Maria Cano Marketing & Social Media Manager

Pittsburgh, PA
Reviewed 16 March 2017

was a nice business hotel... wifi and breakfast costs extra and there are some really nice breakfast places next door.. Even though I am a Marriott Gold member, I was put in the Towers (the old section :( ) and told it would cost USD 30 extra to get to the new section... I checked in around midnite - the...

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Helpful?
1Thank Bidanda
Management response:

Dear Bidanda, I´m sorry to hear about your room allocation, we will put more attention to it so the assigned room can be comfortable as you deserve. I will also give your comments to the Front Office Manager about your experience with our associate as well as the good comments to our concierge team. We will keep improving so next...

Prague, Czech Republic
Reviewed 15 March 2017

Not sure if I stayed in an area of the hotel that is closer to the boiler but the water pressure was almost too much. If you had it turned too far up it would sting sensitive areas. The room is average and I don't care for the nasty shower curtain either. What I loved about the hotel is the...

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Helpful?
Thank Tammy S
Management response:

Dear Tammy S, please receive our deeplest apologigies for the incoveniences with the water pressure and bathroom, we will definitely check why does this happened. For the comments about our associates we will let them all know their work is been noticed. I´m glad you loved the lunch buffet and can´t wait to have you back to try our new...

Geneva, Switzerland
Reviewed 14 March 2017

I stayed in this hotel for three nights while in Mexico City on business and was quite disappointed. It is a huge hotel that provides very little in terms of personality which is a pity as it is located in a very culturally rich and lively part of the city. The rooms are average at best - nothing special. Many...

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Helpful?
1Thank Quintin H
Management response:

Dear SR. Quintin H, We appreciate the comments made based on your last experience with us. We apologize for all you went through and regret our facilities were not of your convenience. Indeed we are taking your comments to keep improving our service and facilities in order to make our guest comfortable during their stay. Please let us change your...

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Staying in Reforma / Zona Rosa

Neighbourhood Profile
Reforma / Zona Rosa
Equipped with some of the best discotheques, bars, boutiques and bistros, Zona Rosa is perfect for those looking to have a great time to socialize, have fun and be part of the great LGBT community in Mexico City. Day or night, it’s possible to spend the entire time exploring, drinking, dancing and shopping while being amazed by its classic yet eclectic European style. Reforma’s luxury hotels and world renowned sculptures such as El Ángel de la Independencia give Paseo de la Reforma a wonderful atmosphere along the corridor, a beautiful place for a long and romantic walk.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Conference Facilities
Official Description (provided by the hotel)
Strategically located on Mexico City's financial district, across the Angel of Independence. 755 Rooms, including 67 suites and 5 penthouses. All rooms features Sweet Sleeper Beds and Wireless Internet Access. 2 Restaurants: Amici and Manhattan Deli. 1 Mexican Bar: Jorongo with a tradicional Mariachi Lobby bar & Sushi bar Parking Area Pet Friendly More than twenty rooms for events and parties. Sheraton Maria Isabel offers a bussiness center area with Link-Sheraton Tecnology by Microsoft. The hotel has been repeatedly awarded the Four Diamond rating by the AAA. ... more   less 

Additional Information about Sheraton Mexico City Maria Isabel Hotel

Address: Avenida Paseo de La Reforma 325 | Distrito Federal, Mexico City 06500, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Mexico City > Reforma / Zona Rosa
Price Range: ₹ 7,321 - ₹ 16,197 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Mexico City Maria Isabel Hotel 4*
Number of rooms: 755
Reservation Options:
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Also Known As:
Sheraton Maria Isabel Hotel
Sheraton Mexico City Maria Isabel Hotel
Mexico City Sheraton
Hotel Style:
#25 Family Hotel in Mexico City
#25 Luxury Hotel in Mexico City
#32 Romantic Hotel in Mexico City
#53 Business Hotel in Mexico City
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Mexico City Maria Isabel Hotel staff and other travellers.
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Questions? Get answers from Sheraton Mexico City Maria Isabel Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do all you can do to get a room with a nice view, or at least in the upper floors.”
669germanr, 19 Apr 2017 | Read review
“Request the front rooms to have a view of the Angel is right across”
bbenitez94, 4 Apr 2017 | Read review
“Ask for a room with a view of the Reforma Statue”
Turtledove8, 3 Apr 2017 | Read review
“Ask for refurbished rooms”
A3281POluisa, 26 Mar 2017 | Read review
“I by chance ended up by the maid hall/closet. I was nervous about it but didn't need to be. There was no terrible noises.”
V2912VCtammys, 15 Mar 2017 | Read review
5 of 5