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The St. Regis Mexico City

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The St. Regis Mexico City
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874 Reviews from our TripAdvisor Community

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There are newer reviews for The St. Regis Mexico City
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Showing 576: English reviews
Austin, TX
Reviewed 28 May 2015

Excellent rooms, all staff and service, restaurants, bar, location, etc.... I would definitely stay here for any trip to Mexico City. Due to some travel complications we ended up going back for another evening and they could not have been more accommodating in welcoming us back (by name) and even moving us to another room of choice.

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Helpful?
Thank RC_ATX
Chantal G, Director de Relaciones con Clientes at The St. Regis Mexico City, responded to this review

Dear RC_ATX We are delighted by your kind feedback about your stay with us. Our motive is to make you experience memorable time during your stays in Mexico City. We will be honored to welcome you back to our property and offer you an even better selection of food & beverage venues. Next time we would love to share with...

Montreal
Reviewed 27 May 2015 via mobile

By far the best hotel in Mexico City. We liked the quite rooms, the rooms themselves are great! Decor is awesome. It has an excelent location. One of the best room services we have tried. If you have time the pool is a must! We were not excited over the restaurant food.

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Helpful?
Thank Claudio.Canada
Chantal G, Director de Relaciones con Clientes at The St. Regis Mexico City, responded to this review

Dear Claudio.Canada, We are grateful that you took a minute of your time to comment on your last stay with us. Thank you for your kind words, we will take your last comment into consideration. We will make sure to improve your restaurant experience the next time you come. Please let us know in advance, our GM would love to...

Houston
Reviewed 24 May 2015 via mobile

My wife and I got here on a Friday afternoon and spent the whole weekend in this beautiful hotel. By far the best service I have ever experienced by a hotel. Not to mention the impeccable rooms and perfect beds. Blows any ritz, four seasons, or Capella Out of the water. Thank you to our personal butler Maria for making...

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Helpful?
Thank jrmlaw
Chantal G, Director de Relaciones con Clientes at The St. Regis Mexico City, responded to this review
Google Translation

Estimado Jrmlaw, Muchas gracias por tomarse un momento para comentar sobre su última estancia y por escribirnos palabras tan lindas....

Los Angeles, California
Reviewed 20 May 2015

Beware, if you stay here, you will be hooked, as I am after my visit. This property not only lives up to the expectations of a St.Regis, it exceeds. Excellent staff, modern hotel versus traditional, the guest hallways are sexy, beautiful indoor pool, great restaurants, and again...excellent staff. This was our first trip to Mexico City, and we loved everything...

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Helpful?
Thank LADouglas
Chantal G, General Manager at The St. Regis Mexico City, responded to this review

Dear LA Douglas, We are absolutely delighted that our staff and our property was able to exceed your expectations. I have given your comments to all our staff at our daily morning meeting. Our mission is to create an area of peace for our discerning guests and to make their stay a unique one. We are consumed by the desire...

San Diego, California, United States
Reviewed 17 May 2015

This hotel is five stars all the way. Don't not hesitate to book if your looking to make an occasion special. I spent several days at the end of April and then came back two weeks later to book at the four seasons-- needless to say, I hate the antiquated 4 seasons and came back to the st. Regis. The...

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Helpful?
Thank Matt L
Bernard d, General Manager at The St. Regis Mexico City, responded to this review

Dear Neilus, Thanks for taking the time to review The St. Regis Mexico City, we really appreciate your kind words. Our staff works daily in order to offer the best possible experience for our guests. Regarding the waiter service in the bar, we are currently reviewing increasing our staff for the outside areas in order to better meet demand. Please...

Miami, Florida
Reviewed 16 May 2015

I frequently travel to Mexico City and am very familiar with the business hotels in the area. The St. Regis Mexico City is a wonderful property. I have stayed there both on business and pleasure and have also chosen the property to host business events. Service is impeccable. Although not located in Polanco, it is not far from there.

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Helpful?
Thank Paulo E
Bernard d, General Manager at The St. Regis Mexico City, responded to this review

Dear Paulo E, We read your review this morning, and you put us in a great mood to start the week. It is our pleasure to have you as a guest and we are delighted to learn your experiences, both on business and pleasure have been exceptional. Please let me know the next time you visit us. Warm regards, Bernard...

New Delhi, India
Reviewed 16 May 2015

I do not normally review hotel stays, but our experience here is so incredible that I felt that I must. The staff from the doorman to the front desk to the butlers and all surrounding could not make a person feel more at home. We are in Mexico City for the first time (cannot wait to get back again) When...

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Helpful?
1Thank Trenaalan
Chantal G, Social Media & Marketing Executive at The St. Regis Mexico City, responded to this review

Dear Trenaalan, All of our team at The St. Regis Mexico City is honored to find out you trusted us with your first visit to Mexico City. We would also like to congratulate you on your 52nd anniversary, we are glad you enjoyed our gifts. Our staff will always make sure you have an unforgettable experience. Thank you very much...

Washington, District of Columbia, United States
Reviewed 17 April 2015 via mobile

Spectacular in every way. From the second you step foot into the lobby you are treated like part of the family. They are the best hotel in Mexico City by far. Much better than the Four Seasons. The food is delicious and that staff so accommodating. They have a really efficient car service and the hotel anticipates your every need....

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1Thank Amaya M
Chantal G, Social Media & Marketing Executive at The St. Regis Mexico City, responded to this review

Dear Amaya M, Greetings from Mexico City! Thank you very much for taking the time to write such exceptional words about your last experience with us. It is always a great honor to hear from our guests, since this helps us to continue growing and offering our esteemed guests top level service. We are all very glad to learn that...

London, UK
Reviewed 13 April 2015 via mobile

Excellent service, nicely Appointed rooms, welcome champagne on arrival, butler at our service, free and decent wifi, fresh fruit in the room, free tea and coffee, good roof terrace and bar and nice pool. Really can't fault it. Only slight oddity was having to get an elevator up to the lobby on level 3 then a separate elevator to the...

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1Thank GavT_London
Chantal G, Social Media & Marketing Executive at The St. Regis Mexico City, responded to this review

Dear GavT_London, Thank you very much for the time in reviewing your time at The St. Regis Mexico City. It is a true honor to learn that you enjoyed your stay. I have shared your comments with our entire team in our daily morning meeting and everyone, including Raquel, our head butler, was happy to hear your kind words. We...

Chicago, Illinois
Reviewed 11 April 2015 via mobile

A really great hotel with a fantastic terrace. The rooms were nice size with a great seating area and bathroom. We had the butler service and it is the way to go. Not expensive but loved the extra touches. We walked everywhere fro here and saw the city. Every evening we went to the terrace and had some wine and...

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Helpful?
Thank Jeff B
Bernard d, General Manager at The St. Regis Mexico City, responded to this review

Dear Jeff B, Greetings from Mexico City! First of all, I would like to personally thank you for writing such kind words about your last stay at The St. Regis Mexico City. As you mention, we are proud of our Terrace which allows our guests to enjoy the energy of this great city. We are happy to hear you enjoyed...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The St. Regis Mexico City is located at Paseo de la Reforma, a key financial and business district as well as a center for social life in the Mexican capital. The hotel enjoys a strategic location in front of the Glorieta de la Diana Cazadora, a meeting point between the Bosque de Chapultepec museums, Polanco business district and the Centro Histórico. The airport is a mere 45 minutes away. ... more   less 

Additional Information about The St. Regis Mexico City

Address: Avenida Paseo de La Reforma 439 | Col. Cuauhtemoc, Mexico City 06500, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range: ₹ 20,794 - ₹ 48,699 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The St. Regis Mexico City 5*
Number of rooms: 189
Reservation Options:
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Also Known As:
The St. Regis Mexico City Hotel Mexico City
Hotel Style:
#1 Spa Hotel in Mexico City
#2 Business Hotel in Mexico City
#3 Luxury Hotel in Mexico City
#4 Romantic Hotel in Mexico City
#5 Family Hotel in Mexico City
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Questions & Answers

Here's what travellers have asked, with answers from The St. Regis Mexico City staff and other travellers.
12 questions
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Questions? Get answers from The St. Regis Mexico City staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If it's a week day and you're a light sleeper ask to not overlook the roundabout.”
 of 5 bubbles bedheadwlg, 6 Feb 2017 | Read review
“Prefer an upper floor with view facing towards Avenue La Reforma”
 of 5 bubbles Terumah, 22 Jan 2017 | Read review
“Rooms are HUGE...they are all fabulous”
 of 5 bubbles DesireeK97, 21 Jan 2017 | Read review
“We were in room 911, a junior suite. Very nice.”
 of 5 bubbles Boggio, 4 Jan 2017 | Read review
“away from the main road and junction (Reforma)”
 of 5 bubbles stuartmB8057UB, 31 Dec 2016 | Read review
5 of 5