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The St. Regis Mexico City

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Traveller (502)
Room & Suite (348)
Dining (115)
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Overview
  • Excellent81%
  • Very good14%
  • Average3%
  • Poor1%
  • Terrible1%
Travellers talk about
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star Hotel
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Rooms
7 May8 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,044)
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Traveller rating
536
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536
107
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14
6
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All reviewsbutler servicediana restaurantthe king cole barpersonal butlerdiana fountaininfinity poolluxury suiterain showerfour seasonspaseo de la reformasteam roomcar servicefloor to ceiling windowsthird floorhigh floorbeautiful roomfavorite hotel
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1 - 5 of 693 reviews
Reviewed yesterday

Known as one the best five star hotels in Mexico City, the St. Regis hotel Mexico City only offers the best… The hotel has an amazing location near trendy shops and restaurants yet remains pretty calming. It is impeccably decorated and the service was five...More

Thank Stoffel1982
Reviewed 1 week ago via mobile

Highly rated but disappointed. Chose $270 Eggs Benedict. Served with a cherry tomato, 2 TBS of beans and a potato like at McDonalds. Hollandaise overcooked-curdled. Tasted good. Great setting & ServiceMore

Thank TJMexico
Response from Horacio-olivares, Guest Relations Manager at The St. Regis Mexico CityResponded 1 week ago

Dear Mr. TJMexico, Thank you for taking the time to let us know about your recent stay with us. We are very sorry to hear that your experience at Diana Restaurant wasn't as expected and we are already reviewing this matter with our F&B Director...More

Reviewed 1 week ago via mobile

If you are considering staying here be aware that they charge approx $30 per night for the use of the Nespresso machine in your room. What 5 star hotel charge for coffee made in your room, by you. No butler service or special order. Just...More

1  Thank Elvey
Response from Maria Fernanda E, Gerente at The St. Regis Mexico CityResponded 1 week ago

Dear Elvey, Thank you for taking the time to share your last experience with us. At The St. Regis Mexico City we take our guests' comments very seriously. We took a good note of your remarks on the way we operate our Nespresso machines and...More

Reviewed 2 weeks ago

BACKGROUND This was our second visit to CDMX, the first being two years ago, when we stayed at the outstanding Four Seasons. This time around we chose the St. Regis, frankly, because it was quite a bit cheaper than the Four Seasons for our dates,...More

2  Thank Beyond_YXU
Response from Maria Fernanda E, Gerente at The St. Regis Mexico CityResponded 1 week ago

Dear Beyond_YXU, Thank you for taking the time to write this wonderful review. It is always a pleasure receiving such detailed comments about our guests’ experiences in the Hotel. Our aim is to offer the best service, and it includes receiving guests with the full...More

Reviewed 2 weeks ago via mobile

We booked here to celebrate our birthday. We expect great service and a great place. It didn’t fail us. Location is convenient and even if you want to take a bus 7 that circles the city, there’s a stop right opposite to the hotel ....More

Thank LBBL_Linda
Response from Maria Fernanda E, Gerente at The St. Regis Mexico CityResponded 1 week ago

Dear LBBL_Linda, Thank you for taking the time to write your last experience with us. At The St. Regis Mexico City we are extremely happy to hear that everything was above your expectation; that our Concierge team created such a good impression, and you had...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Spa
Free Internet
Hotel Amenities
Business Centre with Internet Access
Room Service
Children Activities (Kid / Family Friendly)
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$ 331 - US$ 770 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Business Hotel in Mexico City
#3 Family Hotel in Mexico City
#4 Romantic Hotel in Mexico City
#6 Spa Hotel in Mexico City
#11 Luxury Hotel in Mexico City
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 331 - US$ 770 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Business Hotel in Mexico City
#3 Family Hotel in Mexico City
#4 Romantic Hotel in Mexico City
#6 Spa Hotel in Mexico City
#11 Luxury Hotel in Mexico City
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (502)
Room & Suite (348)
Dining (115)
Pool & Beach (22)
Amenities (54)
Business Centre & Event Rooms (5)
Family and Play Areas (2)
Questions & Answers
Ask a question
ArchieTN
14 April 2018|
AnswerShow all 4 answers
Response from Terry H | Reviewed this property |
No to the lounge, yes to the butler, there are no Rolls Royce available unless you hire the service on the side. Concierge may be to able to help.
0
Votes
Beyond_YXU
17 February 2018|
AnswerShow all 6 answers
Response from Maria Fernanda E | Property representative |
All our rooms include The St. Regis Butler Service.
1
Vote
Google Translation
cupcakekitty
21 December 2017|
Answer
Response from Rick S | Reviewed this property |
I stopped in the spa to look around. It is beautiful and seems reasonably priced for the experience. There is a link on the hotel's website with everything but prices. Do a Google search for "email St. Regis Mexico City" and... More
0
Votes
Room Tips
"If a view is important to you, discuss your options with the front desk before being assigned your room."
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"the higher the better !"
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"If you are a frequent traveler, make sure you share your credentials"
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"The Luxury Suites are incredible"
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