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Hotel Gran Plaza & Convention Center

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Hotel Gran Plaza & Convention Center
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127 Reviews from our TripAdvisor Community

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Showing 18: English reviews
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Reviewed 29 December 2016

I was shocked to begin with when I saw how poorly maintained the room was to begin with... The light switch is half opened up with wire exposed. Lighting was not sufficient at all. I felt like I'm almost walking in the dark. What's even worst, the Wi-Fi does not work at all, doesn't matter which router I connected to....

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Helpful?
Thank Crystal W
Gustavo A, Director Comercial at Hotel Gran Plaza & Convention Center, responded to this review

Dear Crystal We appreciate your comments that will help us take corrective action. We regret that your stay with us was not pleasant and we would appreciate a vote of confidence to return with us and so we can take care of you deserves regards

Los Angeles, California
Reviewed 19 December 2016 via mobile

This place was very very noisy day 1 HORRIBLE no sleep lots of noise they gave me another room in the 3rd floor good for 2 nights on 3rd night it was horrible.. people slamming doors talking out loud running all over the hallway. Got no sleep at all I checked out to go across the street....staff was good I...

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Helpful?
Thank M D
Gustavo A, Director Comercial at Hotel Gran Plaza & Convention Center, responded to this review

Dear Traveler We regret your experience was not the best, we appreciate your comments and we will work to improve our service Best regards

Mexico City, Mexico
Reviewed 22 November 2016

My boyfriend and I where looking somewhere affordable for us to stay so we booked this hotel in expedia, This saved us a lot of money. The hotel is "far" of the city center, I mean Guanajuato is not super big so it will take you among 20 minutes to be there. You can park in the hotel, the rooms...

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Helpful?
Thank Valeria G
Mexico City, Mexico
Reviewed 24 October 2016

I booked a room for three people and in the bathroom there were only two bath towels, and one of them was wet. There were no hand towel or wash cloth. The room was dirty after walking on the floor my feet were black. I found the hotel to be old and out-dated. If you are going to Guanajuato for...

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Helpful?
Thank jgsutton
Mexico City, Mexico
Reviewed 7 June 2016

I enjoyed my stay in this hotel. They have excellent customer service. The rooms were very comfortable and nice. The food is was great. The pool area and patio guarantee lots of fun :) I would definitely go back.

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Helpful?
Thank dianitamonge
California
Reviewed 28 February 2016

This hotel is located on the outskirts of Guanajuato. I believe its the only large hotel around. Its very standard, and is need of renovations. The front desk is somewhat deceptive as it has quite a bit of character. The rooms are just tired looking, the towels are thin and worn. We stayed here for a work event on the...

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Helpful?
Thank flipfloptraveler123
Reviewed 23 February 2016

Upon arrival the room had not been cleaned, so I was assigned another room. The light over the vanity was not operable and the shower head was very difficult to pull. The tv was not of picture quality and last but not least, the elevator was out of order which meant you had to go in circles to get to...

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Helpful?
Thank Frank R
Tania H, Sales Manager at Hotel Gran Plaza & Convention Center, responded to this review

we appreciate your opinion, to know about this kind of issues is very important to us, we are very sorry about this, and we will take corrective action on the details that need fixing.

Italy
Reviewed 11 September 2015

If this hotel where just in the middle of town (or at least nearby) its price could be justified. But since you have to add to your budged a double 40-peso ride every time yopu go from/to town, I strongly recommend you look for better option right in the middle of Guanajuato, unless you need to host a couple of...

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Helpful?
1Thank realworldtraveller
Tania H, Gerente de Ventas at Hotel Gran Plaza & Convention Center, responded to this review

thanks for your visit and commentaries, we really appreciate it.

Mexico City, Mexico
Reviewed 3 May 2015

i booked the room in this hotel with full payment during 2-3/may . but as i arrived there with my family , they told me they don´t have room for me . this reception boy is rude . they try to re-allocate us to another hotel . i can not accept offer in such condition . i refused . this...

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Helpful?
Thank Halo D
Missouri
Reviewed 20 January 2015

I stayed here for 3 days, its like 10 min drive from down town. It has a nice outdoor pool and the rooms are well equipped . i recommend this place if you are traveling with family. the rooms are nice , with air conditioning and tv.

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Helpful?
Thank julia j

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Room Service
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Concierge

Additional Information about Hotel Gran Plaza & Convention Center

Address: Carretera Guanajuato Juventino Rosa | km 6, Guanajuato 36250, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Guanajuato > Guanajuato
Price Range: ₹ 2,749 - ₹ 5,696 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Gran Plaza & Convention Center 3*
Number of rooms: 120
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Also Known As:
Gran Plaza Hotel Guanajuato
Hotel Style:
#1 Best Value Hotel in Guanajuato
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Gran Plaza & Convention Center staff and other travellers.
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Questions? Get answers from Hotel Gran Plaza & Convention Center staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“View first before deciding.”
 of 5 bubbles 256frankr, 23 Feb 2016 | Read review
“Rooms near the front of the hotel back on to the main road and are the noisiest”
 of 5 bubbles leot33, 13 Nov 2014 | Read review
“If there are any rooms that don't face a street - take it!”
 of 5 bubbles JosephinaR, 2 Jan 2012 | Read review
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