Krystal Urban Guadalajara
Calle Lopez Cotilla 2077 Col Arcos Vallarta, Guadalajara 44130 Mexico
Full view
View all photos(233)233
Room & Suite (79)
Videos (1)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
View prices for your travel dates
Contact accommodation for availability.
There are similar hotels available.
View allDid you already book this hotel?
Avg. ₹7,986 /night, 10/12 - 10/13
₹7,986
per night
₹6,809
per night
₹5,632
per night
Oct
Nov
12 Oct
Today
14 Oct
16 Oct
18 Oct
20 Oct
22 Oct
24 Oct
26 Oct
28 Oct
30 Oct
1 Nov
3 Nov
5 Nov
7 Nov
9 Nov
11 Nov
Reflects recent average nightly prices reported by our partners, and may not include estimated taxes or fees. Price at checkout may differ.
Cheaper
Average
Higher
About
4.5
#13 of 155 hotels in GuadalajaraLocation
Cleanliness
Service
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Krystal Urban Guadalajara is an excellent choice for travelers visiting Guadalajara, offering a family-friendly environment alongside many helpful amenities designed to enhance your stay. Close to some of Guadalajara's most popular landmarks, such as Expiatory Temple (1.4 mi) and Glorieta Chapalita (1.5 mi), Krystal Urban Guadalajara is a great destination for tourists. Guest rooms offer air conditioning, and Krystal Urban Guadalajara makes getting online easy as free wifi is available. You can also take advantage of some of the amenities offered by the hotel, including a 24 hour front desk, room service, and a concierge. In addition, guests can enjoy a fitness center and breakfast during their visit. As an added convenience, there is free parking available to guests. If you like Spanish restaurants, Krystal Urban Guadalajara is conveniently located near. During your visit, be sure to check out popular attractions like Bosque Colomos (0.8 mi), Escultura La Estampida (0.7 mi), and Minerva (La) (0.4 mi), which are all within walking distance of the hotel. Enjoy your stay in Guadalajara!
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Children's television networks
Taxi service
Business Centre with Internet Access
Street parking
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Highchairs available
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Sun umbrellas
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Cable / satellite TV
Flatscreen TV
Complimentary toiletries
Room service
Safe
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Hair dryer
Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Modern
City View
Languages Spoken
English, Spanish
Location
Calle Lopez Cotilla 2077 Col Arcos Vallarta, Guadalajara 44130 Mexico
Name/address in local language
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 80 out of 100
80
Miguel Hidal Airport
18.1 km•
See all flights
Car Hire
91 Restaurants
within 0.5 kilometers
796Reviews11Q+A38Room tips
Reviews
Traveller rating
- 520
- 191
- 43
- 28
- 14
Time of year
Traveller type
Language
Selected filters
- Filter
- English
Popular mentions
Sort by:
Detailed Reviews
Hotel's Favourite
We stayed 3 nights and was a comfortable stay. Quiet stay. Comfortable pillows and clean room. We were given clean towels every day. I'm not giving a full stars rate because the 24 hrs restaurant food and buffet quality is not good as expected. Ordered a burger and arrachera tacos from the 24hrs service. The burger was not well done and the arrachera meat was not tender. The buffet during the morning was poor for the value. Not a lot of options to choose and charged almost 400 pesos. Not tasty food.
Read more
Date of stay: July 2023Trip type: Travelled as a couple
Room Tip:Â Don't get the breakfast buffet
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Carolina Origel , Guest Services / Front Office at Krystal Urban Guadalajara
Responded 3 Aug 2023
Thank you for your review, Gloriaa. We are glad to hear that your stay at Krystal Urban Guadalajara was comfortable and quiet. We appreciate your feedback regarding the restaurant options and buffet quality. We apologize if it did not meet your expectations. We will address this issue with our team to ensure improvements in the future. We hope to welcome you back for a better dining experience. Cordially Sandy Pérez Guest Experience Manager.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Omg... this is my second time staying in this hotel. The service is excellent and the breakfast is amazing. Please try their “molletes “. Also this was during COVID season... the hotel takes extra security and sanitary measures to o prevent the spread. I felt very safe and comfortable staying at this hotel. If you want to eat just cross the street and go to the third floor for a salad or sandwich? Want Starbucks just cross the street and buy your favorite drink at starbs located at centro magnum
Read more
Review collected with Tripadvisor’s Reputation Pro
Date of stay: April 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Carolina Origel , Atención al huésped/Recepción at Krystal Urban Guadalajara
Responded 11 Apr 2021
Dear jl0pez3, Thank you for your time to share your comments, we are happy to have made you feel comfortable during your stay. We are glad to read that you enjoyed our food menu and our location. It will be a pleasure for all the staff members to serve you again on your next visit to Guadalajara. We wish to welcome you again soon. Kind regards Carolina Origel, Guest Service Manager.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is my 3rd time staying at this hotel. Staff is very kind welcoming. They jump at all your needs and make sure your stay is great. Yes one of the elevators was under construction but that is understandable and it was not such a big deal. We managed. This hotel is very safe and your belongings are also very safe. There is security cameras and staff all around and you can only go to the floor you got assigned and that made me feel safe knowing that no one could get on our floor who was not assigned that floor. I have now developed friendships with many of the staff. One of my favorite is Ivan the bell boy he is so kind the hotel manager is also very responsive. I was in one of the suites and the people next to me had a loud party next door I called and they immediately took care of it and we were able to sleep. I can not recommend this hotel more. Just a nice place to stay for the price. Food is good and service is also good. Please tip them most of them are students and do not get paid they are trying to get their degree in tourism. Overall this hotel is amazing.
Read more
Date of stay: December 2019
Location
Service
Sleep Quality
Room Tip:Â Choose the suite it around $20.00 more per night well worth it since it has a large balcony which...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NayeliL4027, Gerente de Calidad at Krystal Urban Guadalajara
Responded 9 Jan 2020
Dear Reyna, Thank you for sharing your experience during your visit to the city. The main objective we have at Krystal Urban Guadalajara is to achieve a fully satisfaction for all our guest, and we are please to know that during your stay we fufilled your expectations thanks to the dedication from our staff and installations. Keep in mind that your comments were fowarded to Ivan to keep up the hard work and the quality service. We hope for you to visit us again son. Kind regards, Nayeli L
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is the best combination of trendy (stylish modern decor) and comfortable (soft bed, spacious rooms with lots of amenities). Nice calm atmosphère in the city. The service is fast and good. Martin, the bellboy, was especially helpful and professional!
Location is ideal (quiet enough area, with trees and cycle path with cafés, shop and loads of restaurant around).
I personally wasn't a fan of there coffee at breakfast, they only serve weak filtered coffee in the morning, But they have a good coffee bar with espressos, limited hours though...
Location is ideal (quiet enough area, with trees and cycle path with cafés, shop and loads of restaurant around).
I personally wasn't a fan of there coffee at breakfast, they only serve weak filtered coffee in the morning, But they have a good coffee bar with espressos, limited hours though...
Read more
Date of stay: February 2020Trip type: Travelled on business
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Carolina Origel , Atención al huésped/Recepción at Krystal Urban Guadalajara
Responded 29 Mar 2020
Good morning Mr. kitesand, we appreciate your feedback. It is a pleasure to read that you enjoyed our comfortable facilities and that during your stay we satisficed your quality and service expectations. Your comments are very important for us, thank you to lets us know your experience. We hope to welcome you again soon. Best regards,
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We arrived hours earlier due to having an early flight to Guadalajara so we wanted to see if they were able to accommodate us before the check-in time. They were super amicable and kept our luggage safe while we went out for some sightseeing, still, we arrived a couple of hours earlier than the check-in time (again) and they were happy to give us the room. Anytime we needed something they assisted us promptly and made our stay very comfortable. If I had just one recommendation would be the pillows, they were small sized considering we had a king bed and also felt like they were filled out of small cotton balls so both my wife and I decided to throw them away during our 2 night stay. Other than that, everything was excellent and we paid a reasonable price, considering the location of the hotel and every place we wanted to visit was very near, sometimes within walking distance and a lot of super small nice restaurants and bars around the area. Overall, very happy with our stay and intend to come back soon for a longer stay.
Read more
Date of stay: October 2022
Location
Cleanliness
Service
Room Tip:Â Accessibility and quiet floors.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Carolina Origel , Atención al huésped/Recepción at Krystal Urban Guadalajara
Responded 28 Oct 2022
Dear Mr. Edgar E, we really appreciate your feedback. We are glad that you enjoyed a pleasant visit and that our location worked well for you. It is a pleasure to read about your experience staying at our hotel, we will pay special attention to your observations to improve our opportunity areas. All the staff will be happy to serve you again on your next visit to Guadalajara. We hope to welcome you again soon. Best regards Carolina Origel, Guest Experience Manager.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was very disappointed with my stay. The room was
small, dark and depressing. It was an interior room with the window facing the lobby and not outside. The room smelled strong of mold and paint. The toilet handle was broken. Most of the wood flood was warped and bubbled from clearly having been flooded at some point. I asked the front desk to change to an exterior room but they said
none with a king sized bed were available. It was very
noisy and every sound from the hallway echoed
throughout out the room. I believe the was some sports team staying there and it was hard to sleep with kids running through the hall from room to room, shouting, and slamming doors constantly! I will not stay there again and recommend other nearby hotels that cost less!
small, dark and depressing. It was an interior room with the window facing the lobby and not outside. The room smelled strong of mold and paint. The toilet handle was broken. Most of the wood flood was warped and bubbled from clearly having been flooded at some point. I asked the front desk to change to an exterior room but they said
none with a king sized bed were available. It was very
noisy and every sound from the hallway echoed
throughout out the room. I believe the was some sports team staying there and it was hard to sleep with kids running through the hall from room to room, shouting, and slamming doors constantly! I will not stay there again and recommend other nearby hotels that cost less!
Read more
Date of stay: August 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Carolina Origel , Atención al huésped/Recepción at Krystal Urban Guadalajara
Responded 8 Sept 2022
Dear Patrick4ya, we appreciate for taking the time to share your comments. We sorry for the inconvenience during your stay, we will pay special attention to your observations to improve our opportunity areas. We sincerely apologize that you did not sleep due to the actions of our guests. It will be an important part to take into account for security staff. We reiterate our committed to avoid inconvenience during the guest´s stay. Best regards Carolina Origel, Guest Experience Manager.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I had a really bad experience here. My flight was late at night so I didn’t get to the hotel until 11pm. When I got up to my room noticed that the sheets were dirty and pubic hair everywhere. Called the front desk and asked if I could please have housekeeping change the sheets for me. After 1 hr and multiple calls someone came by to change rooms for me. This was very unpleasant as I was really exhausted and had to wait until midnight for management to do something about. I will not return
Read more
Review collected with Tripadvisor’s Reputation Pro
Date of stay: January 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Carolina Origel , Atención al huésped/Recepción at Krystal Urban Guadalajara
Responded 16 Feb 2021
Dear Ms. palomamb22, we really appreciate your feedback. It is very important for us to satisfy our guest's expectations of service and quality and visualize our opportunity areas. We will pay special attention to your observations to work on our commitment to provide a quality service to all our visitors. Best regards Carolina Origel, Guest Service Manager.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Overall a great experience. From the arrival, valet staff were kind and efficient. Front desk people was also super attentive and with sense of urgency. Rooms are clean and comfortable. The gym is small but nice. Breakfast staff was also nice. Great area in Guadalajara, thank you for your service, we will come back!
Read more
Date of stay: November 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Carolina Origel , Atención al huésped/Recepción at Krystal Urban Guadalajara
Responded 17 Nov 2022
Dear Alejandra F, we are glad to receive your comments and to know that you enjoyed your visit. It will be a pleasure for all the staff to serve you again on your next visit to Guadalajara. Best regards Carolina Origel, Guest Experience Manager.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Friendly staff, good food, super comfy beds. Good location in business district. Very helpful porter, Martine, recommended restaurants and tours. Staff went above and beyond to return clothes I had left behind, by Fed Rx shipment to my current location. I would definitely stay there again.
Read more
Review collected in partnership with this hotel
Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nayeli López , Atención al huésped/Recepción at Krystal Urban Guadalajara
Responded 21 Feb 2020
Thank you for sharing your experience during your visit to the city. The main objective we have at Krystal Urban Guadalajara is to achieve a fully satisfaction for all our guest, and we are please to know that during your stay we fufilled your expectations thanks to the dedication from our staff and the food and Martin. Keep in mind that your comments were fowarded to Martin to keep up the hard work and the quality service. We hope for you to visit us again son. Kind regards, Nayeli L
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have stayed here for many weeks on multiple occasions and it’s a place that feels like home to me. The staff is excellent and can accommodate any need. Isahi is my favorite haha - he is a great and friendly person and I would practice my Spanish with him daily during my stay. The location is quiet, safe, and walking distance to many amazing restaurants. Don’t hesitate to book here! (wifi is excellent for work, gym has what you need to get a great workout in) highly recommended 😃
Read more
Date of stay: January 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Carolina Origel , Atención al huésped/Recepción at Krystal Urban Guadalajara
Responded 6 Dec 2022
Dear Mr. Raza, we really appreciate your feedback and your recommendation. We are glad to read your experience staying at our hotel, it is a pleasure for all the staff being your host in Guadalajara. We hope to welcome you again soon and keep providing you our quality service. Best regards Carolina Origel, Guest Experience Manager.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
No.
There is a very small starbucks in the lobby. Hours of operation were hit or miss.
We usually went around the block to pick up breakfast and bring back to the room. I think it was an Oxxo or something similar
As far as I know just in the outside restaurant area (or outside the front I guess).
Take a taxi from GDL, it's about 320 pesos.
Casa Cupula LGBT Boutique Hotel asked a question May 2017
Puerto Vallarta, Mexico43 contributions33 helpful votesIs there free secure parking?
Thanks for your question. Yes, we have a secure and free parking.
If you have any other doubt please let me know and I will gladly respond.
Best regards,
Gabriela González.
Quality Manager.
"No Pool, no spa on site but great referral location for massage. Centrally located. "Read full review
…
PRICE RANGE
₹5,800 - ₹7,229 (Based on Average Rates for a Standard Room)
LOCATION
MexicoJaliscoGuadalajara Metropolitan AreaGuadalajara
NUMBER OF ROOMS
140
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your ListingKRYSTAL URBAN GUADALAJARA - Hotel Reviews, Photos, Rate Comparison - Tripadvisor
Frequently Asked Questions about Krystal Urban Guadalajara
Which popular attractions are close to Krystal Urban Guadalajara?
Nearby attractions include Los Arcos (0.4 km), Mr. E (0.4 km), and Centro Express (0.10 km).
What are some of the property amenities at Krystal Urban Guadalajara?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Krystal Urban Guadalajara?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Krystal Urban Guadalajara?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Krystal Urban Guadalajara?
Yes, free parking and street parking are available to guests.
What are some restaurants close to Krystal Urban Guadalajara?
Conveniently located restaurants include Octo Restaurante, Restaurante SSAM, and Bruna.
Are there opportunities to exercise at Krystal Urban Guadalajara?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Krystal Urban Guadalajara?
Yes, dry cleaning and laundry service are offered to guests.
Does Krystal Urban Guadalajara offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Krystal Urban Guadalajara?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Krystal Urban Guadalajara?
Many travellers enjoy visiting Palacio de Gobierno del Estado de Jalisco (3.6 km), Hacienda Santa Lucia (5.3 km), and Casa-Museo López Portillo (3.6 km).