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4.5
#8 of 155 hotels in Guadalajara
Location
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Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
All rooms have Colonial Decoration & Architecture, TV with Cable and Remote Control, Free High-speed Internet access and/or wifi, Air Conditioning, Safe Box, Wood Floor, Electronic Lock, Coffee Maker with a free courtesy on the first night, Telephone, Wardrobe , Alarm clock, Iron & Ironing Board and Private Bathroom with Hairdryer and Vanity Mirror. We are happy to inform you that we have a CONCIERGE who can help you with just about anything you need: Car rental, restaurant reservations, information about the different tours or places to visit in Guadalajara, etc. His name is Manuel Mejia FACILITIES: guest Parking, Spa, Restaurant, Swimming Pool, Gym, Room Service 24 hrs, Bar with live music Wednesday and Thursday from 19:00 to 22:00 , Panoramic Terrace, Meeting Rooms, Two Elevators, Business Center, Public Telephones, among other services. Historic & Colonial building under protection of I.N.A.H. (National Anthropology & History Board of Mexico). Artistic Heritage and Architectonical Jewel of this city, restored in 2005. Is is located 3 blocks away from Cathedral, Government Palaces and Degollado Theater.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Fabulous in many ways. #1 Location, location, location. In the central historic district and a walk to many of the fine sites of old Guadalajara, restaurants and tourist services. Try to get a room in the old part of the hotel surrounding the central common areas to get the best feel of this historic hotel. I've stayed here several times and would be disappointed if I had to stay elsewhere when in Guadalajara.
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Date of stay: October 2022
Value
Location
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Morales, Director General at Hotel Morales Histórico & Colonial
Responded 28 Feb 2023
Hi JpJr!! Thank you so much for sharing your review. It is great to read nice reviews like yours. Because we work to keep everything perfect during your stay and to read your comment it is like "we did it". Thank you so much for your preference. regards!
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We spent one week at the charming Hotel Morales in the historic center of Guadalajara. Although we were not content with the first room we were assigned (broken AC and bathroom fan, room too small), the front desk staff kindly arranged for us to move to another room that was in the same price category, yet slightly larger, fully functional and considerably more quiet. Once a junior suite became available, the front desk staff facilitated our room transfer for a very modest increase in price. The junior suite was spacious, well-equipped (with coffee maker and mini fridge) and the bathroom included a hot tub and shower. Our only complaint about the room was the shaking that occurred when a large vehicle drove by, but this didn't happen at night while we were sleeping. I recommend that future guests request a room away from Calle Prisciliano Sánchez. We did not choose the meal plan, but we did enjoy breakfast most days at the hotel's restaurant, alternating between the buffet and the a la carte menu. We were very satisfied with the breakfast offerings and the friendliness and attentiveness of the restaurant staff. The hotel is centrally located and an easy walk to many of the museums and historic churches. I would highly recommend taking the tour to Guachimontones, an indigenous archeological site, one hour from Guadalajara. It's a hidden gem! Except for the minor inconvenience of not having a room that was to our satisfaction on the first night and some minor issues with noise/shaking, everything else about our experience was outstanding. Every single member of the hotel staff, whom we interacted with, was extremely helpful, efficient and friendly. I enthusiastically recommend Hotel Morales.
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Date of stay: February 2020
Value
Rooms
Service
Room Tip:Request a room that's not on the south side, along Calle Prisciliano Sánchez.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lissi Gutierrez, Atención al huésped/Recepción at Hotel Morales Histórico & Colonial
Responded 27 Feb 2020
Dear bruinali Thanks for sharing your review about your recent stay at Hotel Morales, being on a historical building our rooms do have different features, this enables us to offer each guest a room that will be suited for their requirements, and we are always happy to assist you in order to provide you with the best experience possible. We'll be thrilled to host you again. Kind regards.
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We had a lovely stay at this hotel. The architecture was amazing and everything is in excellent order. Our room was okay but the window opened on to an internal courtyard so you couldn't open it or let in natural light. The pool on the roof was wonderful, even though building work was going on while we were there. The breakfast buffet was very good and we ate often in the restaurant which was very good value. Our waiter Daniel was wonderful, he spoke English and had a great sense of humour. He also made excellent cocktails!!! The location is perfect, right in the middle of the town and the door staff look after you, asking where you are going and giving advice.
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Date of stay: February 2020
Cleanliness
Service
Sleep Quality
Room Tip:Ask for a room that opens to the outside, not internal
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lissi Gutierrez, Atención al huésped/Recepción at Hotel Morales Histórico & Colonial
Responded 13 Mar 2020
Dear Borkijazmo, Thanks for sharing your review about your recent stay at Hotel Morales. We are happy to know that you were able to visit our pool area which soon will be finished to make it even more enjoyable. Thank you also for your compliments to our restaurant services, I'll make your to let Daniel know about your congratulations. We'll be thrilled to host you again. Kind regards.
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We stayed here for two nights recently for our first visit to Guadalajara. We took the bus from Puerto Vallarta where we are on vacation. We were delighted with this hotel from the minute we walked in. A beautiful historic hotel with wonderful architectural character, including a fountain in lobby and a multi-storey interior courtyard. We loved the rich orange-yellow colour of the walls and dark wood doors. It feels as if you are stepping back to another era. Our room was elegant and updated, with comfortable beds and a lovely walk-in shower with Spanish tiles. The staff was friendly and helpful, and we loved the beautifully prepared breakfast buffet, with fruit, juices, yogurt, cereals, delicious Mexican Cafe de olla, several hot dishes and an omelette station, where the cooks made wonderfully prepared omelettes. The wait staff was also very friendly and quick to clear our plates. The price of the buffet, at 170 pesos or about 12 dollars Canadian, is an incredible bargain. Since this was our first visit to the city, we loved being able to walk a short walk to the historic cathedral, teatro degollado, etc. There don't seem to be a lot of upscale restaurants in the area, but we had a nice dinner at the little degollado restaurant, which has a nice patio with a beautiful view of the cathedral, and very reasonable prices. I also recommend the 7th floor restaurant at the NH Hotel, where the dining room has a beautiful night view of the Cathedral below. Thank you to the staff at Hotel Morales for a wonderful stay. We would definitely stay here again.
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Date of stay: January 2020
Location
Service
Sleep Quality
Room Tip:Some rooms have only a window looking into the hotel courtyard interior. If you want a room with...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lissi_Gutierrez, Director de Relaciones con Clientes at Hotel Morales Histórico & Colonial
Responded 31 Jan 2020
Dear Steve1 Thank you so much for sharing your wonderful review, we are so happy to know that your first visit to Guadalajara went perfectly! Thanks for your compliments on our services and facilites, we are proud to know that we've met your expectations and that we provided you with everything needed to enjoy our lovely city. We'll be so happy to host you again! Best regards.
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We were there for two nights. We are glad we stayed but we wouldn't stay there again.
1. This hotel is beautiful, but it's not being taken care of like it should be. It really deserves to be maintained properly.
2. The pool was freezing and dirty. The freezing part was disappointing but the dirty part was unacceptable.
3. The gym was unimpressive and two out of the four cardio machines were out of order.
4. We were in the Imperial Suite, which was lovely, but there wasn't a dresser to put our clothes in, I had to do my make-up in the front entrance because the bathroom lights were terrible, and the shower head either needs replacing or cleaning because it sprayed everyone except on my head.
5. We were told the rooms had bathrooms but there weren't any in our room. We asked 3 times for them when we arrived. We finally got them the following day in the late afternoon.
6. On our second day, we put the "please clean our room" sign on our door at 10:00am. When we got back to the hotel at 3:30pm, our room still hadn't been cleaned. We had to call the front desk and then wait an hour.
7. We were surprised at how many staff who deal with guests didn't speak a word of English. I speak some Spanish, but it was very frustrating for my husband.
8. We wanted a couple's massage, but changed our mind when we found out that it meant that our massages weren't going to be at the same time.
We are glad we stayed there, and we have no regrets. But it was definitely not the experience that we were expecting, and it makes me wonder if the owners are hands-on or if they've left the hotel for other people to manage.
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Date of stay: December 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lissi_Gutierrez, Director de Relaciones con Clientes at Hotel Morales Histórico & Colonial
Responded 6 Jan 2020
Dear Susan B We really appreciate your feedback, this will help us to perfect our service, we are truly sorry to know that your stay didn’t fulfill your expectations; we would have loved to know that your experience wasn’t going all that well, at the time. You can be sure that I’ll address your comments to the management team to take actions and everything will be fixed. Hopefully you’ll give us the opportunity to host you again. Kind regards.
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Pros: Located walking distance to the cathedral and other sites (about 5 min walk) Easy check in Room big and clean Staff friendly Easy check out
Cons: Bed too firm Toilet not flushing properly Noisy AC
Arrived via pre-arranged transport from the airport. They hotel arranged the transportation for us. It cost under $20 for two of us. You could also use Uber, which is cheaper.
The room: room 117. Big. Clean. We had a two bed room. The beds were a little too firm for me. It made for uncomfortable sleep. The pillows were great. The room had plenty of natural light coming in, but great blackout curtains. Loved the little balconies. The bathroom was big. The shower has good water pressure. Hot water worked well. They had the best smelling toiletries. You’ll have shampoo, conditioner, lotion, bar soap, shower cap, hand sanitizer, vanity kit, shoe shine. The toilet wasn’t flushing properly, but we made it work. They tried fixing it and did offer to move us to another room, but we declined. We didn’t have time to pack up and move. The AC was a little noisy at times. The room has a safe. The closet fit our clothes perfectly. The pool and gym are on the top floor. I didn’t use either, but I did check them out.
Safety: we felt safe the whole time around the hotel, but we were told multiple times by different people to avoid walking around the area at night.
Extras: Eat at la chata. There's always a line, but it goes by quickly. Our driver from the airport offered to be our personal tour guide for day trips, so if you haven’t booked a trip, consider using a private transport
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Date of stay: March 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Morales, Director General at Hotel Morales Histórico & Colonial
Responded 20 Apr 2022
Dear GlobetrotterBella. Thanks for taking the time to provide your feedback regarding our hotel, of course I´m very happy to know that you could enjoy our service, location and comfort, We appreciate your comments as they are helpful to improve our services, Hope to see you soon Sincerely.
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I love Hotel Morales. I love the location (close to the plaza), restaurants, nightlife, and historical sites) you cant beat the price for the quality of rooms and location. I guess thats why when I am in Guadalajara ive always have stayed there! I have been a frequent guest for about 13 years and throughout that time Captain of the bellboys has given me above and beyond service making my stay as comfortable and worry free as posible. Keep uo the good work.
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Date of stay: May 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Morales, Director General at Hotel Morales Histórico & Colonial
Responded 24 Jun 2022
Hello Michaelh!! Thank you so much for chose too long time hotel Morales during your visit to Guadalajara. We are glad to know that despite the time, we have customers who are satisfied with us services and quality. We are working the best way to we can continue to count on your preference as it is until now. We will happy to know about your next visit with us, see you soon! ¡Thank you so much!
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The Morales Hotel is a beautiful colonial style hotel that has been upgraded and is well apportioned. We stayed in a corner suite with great views of a plaza and one of the oldest churches in the city. The room was big with a nice size bathroom that included a jacuzzi, huge two head shower, and high-end toiletries. The room was well maintained, had functioning A/C with remote, big screen TV, WiFi, in-room safe and daily maid service. The hotel grounds included, multiple courtyards/patios, a restaurant, bar and a refreshing roof side pool. The staff was professional, courteous, and friendly and always attentive to customers. The hotel had 24 hrs. guard security and concierge services which included coordination for pick up at airport, tours within Guadalajara and neighboring towns and they even coordinated for in room COVID-19 tests required for return flights to the United States.
The hotel is conveniently close to the GDL Historical Central District with the Cathedral, Governor's House, and other museums only a short walk away.
We highly recommend you stay at Hotel Morales if traveling to Guadalajara MX
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Review collected in partnership with this hotel
Date of stay: April 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Morales, Director General at Hotel Morales Histórico & Colonial
Responded 20 Apr 2022
Dear lourdeso931 Thank you for taking the time to write about your recent stay and for your wonderful comment. Our staff works hard to ensure our guests have a wonderful stay. I am glad to see that you and your family enjoyed your time in our hotel. Hope we can be your house on your next trip to Guadalajara, like you say, "You highly recommend the hotel" kindly
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I wanted to stay in a colonial hotel within walking distance to the main attractions and Hotel Morales didn’t disappoint. Totally the opposite. The building is incredibly well kept, the rooms are spacious, comfortable and with A/C (very much needed). The pool is lovely and at the right temperature, idea for a dip after a day of sightseeing. However, the friendliness of the staff is by far the best asset of the hotel. Waiters, desk clerks, cleaning ladies were the most helpful and friendly people one could interact. Edson at the front desk even gave me (for free) a travel card to go to Tlaquepaque on the tren ligero (of course I returned it for another guest to use). If I had to pick something negative is that at nights the surrounding areas might seem dodgy. I was told not to walk around late but I didn’t have any issue at all (and I did walk around late on my way). If you’re happy to stay in a place with character and a short walk from the main attractions this is your place.
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Date of stay: April 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Morales, Director General at Hotel Morales Histórico & Colonial
Responded 15 Jun 2021
Let me express my sincere thanks for your feedback and for the time spent in sending your opinion. We are pleased that you gave to our hotel a high score and you liked the comfort and location of Hotel Morales Thank you for your preference and will be a pleasure to have you again in our hotel, I remain at your service.
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This hotel is a beautifully restored building from 1882, with modern conveniences, but keeping the old time charm. Rooms are spacious, very high ceilings, nice bathroom and shower. The breakfast is a great deal, full buffet, made to order eggs etc, $9. The staff could not have been more helpful, friendly, or accommodating. Did not use the pool, but saw it and it is on the smaller side, but this hotel is also in the middle of downtown, great for walking everywhere. My friend had better pillows than me, so if they are not good, just ask. All this for the price was incredible. I would absolutely stay here again.
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Date of stay: January 2020
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lissi Gutierrez, Atención al huésped/Recepción at Hotel Morales Histórico & Colonial
Responded 27 Feb 2020
Dear sjmeyler Thanks for sharing your comments about your recent stay at Hotel Morales, we are glad to know that you enjoyed the features of your room, as well as our breakfast buffet. Our staff is always delighted to help our guest with their enquiries. We'll be thrilled to host you again. Kind regards.
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Breakfast is not included BUT it is inexpensive. Lots of options too. Bar does not have lots of wine options but they do have beer. I did not check for mixed drinks. Have fun!
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