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4.5
#17 of 155 hotels in Guadalajara
Location
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The Westin Guadalajara is in one of the most prestigious areas of Guadalajara, Mexico. Expo Guadalajara is near our hotel in Guadalajara as is the World Trade Center. Corporate offices and numerous shops are close by also. Guests staying with us enjoy one of 221 thoughtfully-designed rooms. The signature all-white Westin Heavenly Bed®, High Speed Internet Access, an LCD Flat Screen Television ensure that each space is a calming oasis where you can have a revitalizing stay.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
I don’t usually write reviews but this one calls for it. We needed new furniture and everything in USA is back ordered by up to a year. So on a friend’s recommendation we flew out to Guadalajara, Mexico. The hotel, the room and the food were all top notch, it’s the people that made the entire experience unforgettable! We were there for 3 days and explored a lot of furniture factories and stores during our stay. People are so kind and helpful and accommodating that it blew our minds. They work with you and the prices are a fraction of what you would pay in States. Food was extremely fresh and flavorful. They go above and beyond their call to make us feel welcome! The hotel is connected to a beautiful beautiful mall, and makes you feel like you’re in Spain rather than Mexico! The place, the people, and the ambience were all magnificent! We will definitely go back again!
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Date of stay: May 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
As a business traveler, swimming pools work best for me, but this hotel has a 24 hour business center and gym. If you have to plan for an IT, Cloud Adoption Strategy, or business meeting, then this hotel is great. It is also directly across from the Expo Guadalajara. Room service, a bar and onsite restaurant is in this hotel. The suites at this hotel have tons of closet space, a fridge and Uber Eats works also. Great for a weekend getaway, pets and family trips. The suites also have connected rooms with separate exterior doors. Knowledgeful and polite staff that works well under pressure. I expect much, so they were able to aid and fulfill all of my requests.
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Date of stay: July 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maybe I’ll change to Westin from Marriott. Great check in from Jasmin. Nice upgrade to a high floor corner suite. Fantastic. Prompt delivery of a second bathrobe, followed by a knock with the delivery of complimentary and excellent cream puffs. Nice bed, nice views, quite comfortable Dave for the wailing from children next door. Buffet breakfast was spectacular, with omelette station and everything else. The downsides No soap in the shower dispenser. Wonky thermostat in the living room, and the killer, Constant drum beat Disco pounding elevator bmusic all through the hotel even at breakfast. During breakfast some one woke up and put on some moderately soft vocals. Very annoying. Will put on top of most Marriott any time. Now one of my favorite hotels. Thank you.
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Date of stay: May 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I did a reservation for 3 roomd for the Expo Mueble 2022 3 weeks in advance, the day before the expo ( today ) I recieved an e-mail leting me know that "There was a problem" and my rooms were not available. Sorry for the inconvenience, we have an option that is NOT across the Expo as was our intention to be.
Cancelaron mi reserva hecha 3 semanas antes y solo me enviaron un correo el día anterior a mi llegada. Todo tipo de excusas. Realidad: Sobreventa por la Expo
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Date of stay: February 2022
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Carlos Hernandez, Other at The Westin Guadalajara
Responded 16 Feb 2022
Estimado Ifmorales Agradecemos sus honestos comentarios sobre la desafortunada experiencia y le ofrecemos una disculpa por el mal momento, sin embargo siempre se le brindo información honesta respecto al problema que tuvimos con el inventario del hotel y no se le dio ningún tipo de excusas, entendemos que cuando suceden imponderables es frustrante, por eso buscamos el poder ayudar de la mejor manera consiguiendo una habitación en otra propiedad para que tuviera una opción disponible. Nuevamente le ofrecemos una disculpa
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is a beautiful property, located across the street from the Guadalajara Expo, a huge conference centre. So, if you’re visiting GDL for business, location might be perfect. However, if you’re traveling for pleasure, the Westin is slightly out of the way. Nevertheless, it remains an excellent option since taxis are very inexpensive in GDL. Service is excellent. We were too late to book for the special banquet on Christmas Eve, but they organized special room service for us, and it was great.
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Date of stay: December 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I really enjoyed my stay at this lovely hotel. Since I had a very packed schedule, I did not have a lot of time to enjoy the amenities, but the rooms were updated, clean, and comfortable. The breakfast buffet was also delicious and offered a variety of options. Additionally, they offer COVID testing at the hotel, which is very convenient for international travelers. I would definitely stay here again for business travel and it met my needs perfectly.
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Date of stay: April 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
So I was in Guadalajara visiting a friend who lives in the suburbs but decided to stay in a hotel since she had to work a bit and this gave me closer proximity to the city. The Westin was a great pick as the hotel was safe, very clean and my room on the 20th floor had amazing views. I was very impressed with the hotel, staff and room in general. I ate at the sushi restaurant downstairs and while Mexican sushi is not exactly like American sushi, it was very good! Even though it's not exactly walking disance to the city center, I walked the area quite a bit and felt very safe and comfortable, and there was lots of restaurants and even a few shopping centers within a 15 minute walk from the hotel.
I'll would definitely stay at the Westin again in the future.
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Date of stay: October 2022
Value
Location
Service
Trip type: Travelled solo
Room Tip:Higher the better as they have some lovely views. Oh.. and no spa at the hotel but next door at...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Great hotel to stay at, everything you expect from a Marriott is there. Safe quit neighborhood. Definitely will be returning. To top it off, had the pleasure of being attended by perhaps one of the best bartenders I have met. Carlos Saucedo gave us so many amazing, safe suggestions from live music, to food, to museums. Every place he suggested was probably the highlight of our trip! His service was always professional and yet managed to always maintain a great dialogue while still working. Drinks were amazing and even the drinks I explained how to make from the US were amazing. Overall, loved the hotel and staff leading to loving the city. 10/10
Un gran hotel, todo lo que esperas de un Marriott está ahí. Barrio de salida segura. Definitivamente volveremos. Para colmo, tuve el placer de ser atendido por quizás uno de los mejores Bartenders que he conocido. Carlos Saucedo nos dio muchas sugerencias increíbles y seguras, desde música en vivo hasta comida y museos. ¡Todos los lugares que sugirió fueron puntos culminantes de nuestro viaje! Su servicio siempre fue profesional y amable y, sin embargo, logró siempre mantener un gran diálogo mientras seguía trabajando. Las bebidas eran increíbles e incluso las bebidas que expliqué cómo hacer de EE. UU. eran increíbles.
En general, me encantó el hotel y el personal que llevó a amar la ciudad. 10/10
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Date of stay: January 2023
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I had such a high expectations for the Westin Guadalajara but was highly disappointed.
Would I recommend it? No I would not and here is why
1. Check-in was subpar. The guy seemed hañf asleep and not very excited to be there 2. All kinds of issues with the Hotel: Rooms not cleaned, gum on the gym machines, safe not working, AC not working - they denied there was a problem until they technician told me there was issues with some of the rooms ACs and finally at that point management accepted there was an issue and tried to take a more proactive approach and accommodate 3. There was no apologies from the actual manager for the issues encountered. A bottle of wine or discount on our room service would have done it as a good gesture. 4. Bonvoy Titanium or Platinum didn’t matter to the manager 5. When arriving and leaving the hotel absolutely no one helped with the luggage. In a 4-5 star hotel really? 6. There was no one at the bar at night and the ambience of hotel was sad 7. Didn’t really look like the pictures, at least parts of it were unrecognizable to me 8. No pool
Disappointed and would not recommend to tourists or business trips. better value and way better service and working clean rooms elsewhere in Guadalajara
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Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Humberto Castro, Other at The Westin Guadalajara
Responded 20 Nov 2023
We appreciate the time to sending us your comments, it is a pleasure to receive you at your home The Westin Guadalajara. We sincerely apologize for the inconvenience experienced during your stay and We will take action to correct it immediately. As part of the best loyalty rewards program in the world, Marriott Bonvoy, You receive all the benefits according to your status without exception. We regret that none of the services and interactions at the hotel met your expectations. As it is an anonymous platform with no verified stays, if you would like personalized assistance regarding your experience, We invite you to contact the hotel directly by responding to the welcome email.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is extremely nice and modern. Every space such as lobby, elevators and rooms are well kept and clean. This is perfect for business trips. The restaurant has good food. Everyone staff member there is friendly. Fortunate to get a great view of the city. Within the area there are only hotels but can uber to Avenida Chapultepec for food/beverages.
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Date of stay: July 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Mr.Mejia,
Thank you for choosing The Westin Guadalajara for your next
visit to the city.
We are 20 minutes from ITESO school.
You can either take an Uber or schedule a private
transportation for you with our Concierges.
Feel free to contact me if you need further assistance.
Have a Heavenly Day!
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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