Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Reflects recent average nightly prices reported by our partners, and may not include estimated taxes or fees. Price at checkout may differ.
Cheaper
Average
Higher
About
4.5
#10 of 155 hotels in Guadalajara
Location
Cleanliness
Service
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
The Hotel Riu Plaza Guadalajara is located in the heart of Guadalajara, in the most exclusive area of the city, 3 km from Expo Guadalajara and 6 km from historic centre. In Guadalajara the architecture bears witness to its colonial past and blends with modern life. Guadalajara International Airport (GDL) is approx. 22 km away. This hotel is ideal for both leisure and business travel and boasts free WiFi, an outdoor pool - heated in winter -, spa and 24h gym. The 550 modern designed, elegant decorated rooms offer maximum comfort as well as relaxation, and in our 16 stylish and modern conference rooms with capacities for up to 1,300 persons you can successfully organize your events and meetings. We also offer our guests 2 restaurants, 2 bars and a takeaway corner. Enjoy a sky-high experience from our new The Rooftop Bar*, where you can admire magnificent views of the city (access temporarily available to hotel guests only).
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
Powered by AI
Guests at Hotel Riu Plaza Guadalajara commend the service for its attentiveness and friendliness, although a few have encountered maintenance issues and slow responses. The spacious and clean rooms are popular, despite some signs of wear on the furnishings. The hotel's cleanliness receives high marks, with special mention of the well-maintained rooms and common areas.
Amenities such as the diverse breakfast options, inviting pool, and gym and spa facilities are frequently praised. The hotel's vibrant atmosphere, complete with nightly events, adds to the enjoyment, even if some find the room decor a bit dated.
Atmosphere
Lively
Rooms
Comfortable
Cleanliness
Immaculate
Service
Inconsistent
Amenities
Well-appointed
Was this helpful?
Tripadvisor is not responsible for this summary or the opinions in it. For more information, please read the traveller reviews and learn more about how the site works.
First time in a RIU Hotel and exceeded expectations. Bed is comfortable, bedroom is soundproof, great views of the city and a varied breakfast buffet.
Only downside is water pressure in the shower: we stayed on the 10th floor and it was very weak.
Read more
Date of stay: February 2023
Rooms
Cleanliness
Service
Room Tip:Request rooms far from the elevators. Also, rooms facing west will not receive direct sunlight in...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RIU Hotels and Resorts, Owner at Hotel Riu Plaza Guadalajara
Responded 24 Feb 2023
Dear Josue, Thank you very much for a fantastic review! We strive to make all of our guests feel welcome and relaxed during their time with us. It is great to learn that our team could accommodate your needs and assist you in any way possible. We aim to please, therefore, we will take note of your comment for further improvements. We very much look forward to seeing you again. Have a lovely day, Josue! Kindest wishes, Hotel Riu Plaza Guadalajara Online Reputation Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here for a long weekend and would stay again. We were very happy with our room (it's big!), and had the breakfast buffet which was everything you would want. Very pleased with that.
The bulk of our time was spent by the pool. The servers are very nice but there are entirely too few which made service slow and inattentive. The good side is that the drinks and food are reasonably priced and they are good. The bad side is you won't get offered drinks very often, and they never come back to clean up empty cups or bottles.
The ultimate frustration was sitting there on a busy Saturday afternoon and seeing 4 guys in suits just standing there doing nothing, 2 servers running around crazy, and a few other people in hotel uniforms doing nothing too. There were a lot of people at the pool, lots of drunk people IN the pool, screaming kids, and trash blowing around the pool deck because nobody would clean up anything.
Each day we witnessed people SO DRUNK they looked like they were going to drown. I told the waiter, who told a security guy, about a man barely conscious in the pool. After my chat w/ the waiter, a woman told me she and her sister had also said something and they did nothing. Then, we watched the security guy come over to the super drunk guy, say something, and then leave him there. The drunk guy was bobbing below the water a lot and looked as if he would just never resurface and drown.
The next day there was a separate incident with someone super drunk in the pool who (get this) needed 2 security people and his friend to GET HIM OUT OF THE POOL, and then put him in a wheelchair to get him out of there. That's how bad it was.
The pool also has a ton of kids on Saturday that love to scream and cry with parents totally ignoring it. This is nothing the hotel staff can do anything about, but just beware that you can expect kids here.
The hotel is nice, the pool is nice and again I would stay here. Just understand that the pool can be a total zoo. You can expect to go to the bar to get your drinks and also take your own empties away.
There are too many positives that outweigh the pool drama, but just know what you are in for if you stay there.
Read more
Date of stay: February 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
I have mixed feelings for this hotel. Before my stay, I called them to ask if there were vegan options in the breakfast buffet. The person who took my call said there were no options, and it was a buffet so guests shouldn’t expect personal service. She was rude so I filed a complain, and the manager wrote me explaining they do have a special vegan area in their buffet and can also prepare more options if needed. When we arrived service was amazing, super gentle employees. When we arrived the next day for breakfast, the hostess followed me to explain where vegan options where and list several other options the chef offered to prepare. They were so nice to me! And the food is amazing. In the evening we called room service for ordering dinner. The person who answered the phone said they’d call back to send the menu, but never did. We ended up calling Uber eats. Then we took the blanket because it was a bit cold, and there was a chunk of hair - disgusting!!!. We called room service again and all the person said was “well send a new blanket “. No apologies whatsoever. In the next day they were super nice at the restaurant again and offered a vegan risotto the chef created, I’m still stunned by its flavor, loved it. The pool area is very beautiful and service is great - despite the presence of weird bugs. So I can say cleanness is not good, but face to face service is great and the restaurant is amazing both in quality and service
Read more
Date of stay: November 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The honey room presidential suite didn't have the sparkling beverage, glasses for a toast or the strawberries and chocolate that we were charged for. The hotel didn't offer any meals or room service and the was nothing to drink or eat in the main fridge. Very strange and unwelcoming room layout and not personalized note or congratulations. The check in and reception experience was nothing above sub-par and when my concerns were brought to a managers attention I was told to go pound sand. Great way to terminate a commercial relationship with my family by refusing to make things right.
Read more
Date of stay: January 2023
Rooms
Service
Sleep Quality
Room Tip:reserved room class might not be honored since the reception manager seems upgrade hungry rather...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RIU Hotels and Resorts, Owner at Hotel Riu Plaza Guadalajara
Responded 10 Jul 2023
Dear Ruth G., We appreciate you staying with us. Nonetheless, we regret to read that your stay did not live up to your expectations in some areas. The management will be informed in order to apply the right measures. Please accept our apologies. We hope you give us the chance to provide you with the perfect stay. Best Regards, Hotel Riu Plaza Guadalajara Online Reputation Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Beware if you book through a 3rd party like Hotels.com. You think you're getting a deal but when you arrive they tell you, you booked a room on their 1st floor. Which is NOT on the description of the advertisement. To upgrade, it's NOT like a HIlton, they charge like $60 a day to take you to a higher floor, so STUPID. The guy who checked us in didn't inform us of the Lounge access. It would have been nice to take advantage of the free drinks and snacks. On our last day, during breakfast before check out, the lady from the restaurant informed us. I asked to speak to the General Manager to see if he could provide some type of credit but of course, their strategy to not give you a credit so they don't lose commission was for the employee to tell me he was not available. Next Time we'll stay at the Hilton!
Read more
Date of stay: October 2022
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:Just stay at a Hilton, they' charge even for upgrades.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RIU Hotels and Resorts, Owner at Hotel Riu Plaza Guadalajara
Responded 27 Oct 2022
Dear Jessica, We always kindly recommend to leave the full name on feedbacks, so the company you are referring to can do the proper follow up of what you are stating and assist you when applicable. Also, please note that our hotel has a capacity of more than 1,100 guests, unfortunately, the management was indeed not available, however, our front desk staff is always available to assist our guests. It is disappointing to read that despite our best efforts, we could not fulfil your wishes. When reservations have been arranged by a third company, it is the guest’s booking channel who is in charge of the reservation. Regrettably, we cannot reply on their behalf. We kindly recommend you to get in touch with your booking channel, in order to inform them about your discomfort. Sincerely, Hotel Riu Plaza Guadalajara Online Reputation Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hello, Thank you for sending me this request for review. I would like to let you know that the first room I had for my stay was not good. I heard the person in my adjoining room snoring and they kept trying to open my door that connected our room. I did not feel safe. I think the room number was 519. I was moved on the 3rd night to room 1912, in the corner and loved the room. I would love to always have a nice quiet room when I stay with you. Thank you, Christina
Read more
Review collected in partnership with riu.com
Date of stay: February 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Plaza Guadalajara
Responded 13 Mar 2020
Dear Doboschr, Thank you so much for taking the time to share with us your comment. We are glad to read that the second room provided by the front desk team met your expectations and that you felt completely comfortable! It was a pleasure to take care of you and we look forward to welcoming you again in some of our worldwide hotels! Best regards, Hotel Riu Plaza Guadalajara Online Reputation Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed here on a business trip in January this year. It was a great experience. The Hotel is located perfectly in a safe district, minutes away from bars and restaurants and a short drive from most of the tech companies I worked with. The rooms are great. Clean and spacious, good beds, quiet AC, dark curtains. - Staff was outstanding - The view over the city at sunrise was astonishing. There is a little shop in the lobby for urgent needs and cravings. The Bar and Restaurant have been a good alternative for eating out. I was super happy with the room service too. But the best is that they have the most amazing Breakfast buffet you can imagine. - I will definitively stay here again.
Read more
Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Plaza Guadalajara
Responded 3 Feb 2020
Dear Dirk, Thank you so much for sharing your experience! Your positive feedback is gratefully received! It brings us great joy to know that you enjoyed your stay with us. It was our pleasure to serve you, and we hope to have you back with us again in the future. With our best wishes we remain, Hotel Riu Plaza Guadalajara Online Reputation Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Excellet all over, except for 2 Issues. Parking service on cost. In Guadalajara City most of hotels, all categories, provide parking space with no cost. My cars suffered an scratch in one door, it happend any where but you don´t expect that when you are paying for the parking. the second issue: the room extraction system where noy working in the bathroom.
Read more
Review collected in partnership with riu.com
Date of stay: April 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RIU Hotels and Resorts, Owner at Hotel Riu Plaza Guadalajara
Responded 6 May 2022
Dear Essau, Thank you so much for your great review here on Hotel Riu Plaza Guadalajara! While we are glad to hear your stay was excellent, we have noted all of your comments.It is always important for us to know what our guests think about our hotel. That's how we learn too. We wish you all the best and look forward to welcome you back to our hotel. With our best wishes we remain, Hotel Riu Plaza Guadalajara Online Reputation Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great value for money. Very big rooms. Great bathrooms. Fantastic breakfast. Amazing tomato soup (room service). To improve: I do not like the noisy music in the lobby (terrible and disgusting), the carpet in the floor should be changed in the rooms for an hygienic floor).
Read more
Date of stay: March 2022Trip type: Travelled on business
Room Tip:Many elevator but not enough since there are more than 30 floors and lot of people going up and down
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
>they forgot to leave a bottle of water in my room on day 1. I had to let them know twice until they finally brought it much later
>they made my bed then took the bed cover with them. i had to hunt down housekeeping to ask for them to bring it back
>housekeeping turned off my A/C without asking me. When i arrived in my room it was hot
>key in the elevator does not work well. Had to go to front desk to get it re-scanned
>bathroom light went out. Housekeeping did not bother to call maintenance. i had to go all the way downstairs to ask in person for help because hotel rarely picks up room calls. Maintenance came fixed light and also took away the room key that kept power in my room so i had to go all the way downstairs again to ask for another room key
>the shower had uneven water temp. You'll be having a shower when all of a sudden it gets scorching hot.
>the food is greasy, oily food and the oatmeal is drowning in water.
Needless to say, i will not be staying here again.
Read more
Date of stay: March 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Online Reputation Manager, Owner at Hotel Riu Plaza Guadalajara
Responded 25 Mar 2024
Dear Wolfgang, Thank you for your comment, We are surprised by the concatenation of inconveniences that it communicates to us. We regret not having lived up to your expectations in terms of our wide and varied gastronomic offer served. We have a team of chefs who carry out an arduous daily task to please the number of palates that visit us and, we observe that, in your case, it could not be like that. Let us inform you that we have recorded your observations and will share them with the appropriate departments to continue perfecting our services day by day. We hope you will give us the opportunity to welcome you again in one of our facilities so that we can offer you the wonderful service and 100% satisfactory stay that we usually provide. Yours faithfully, Hotel Riu Plaza Guadalajara Online Reputation Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I used Uber throughout my stay in Guadalajara. At the airport I always take a cab. They have a booth you just walk up to and ask for a taxi to your destination. When you pay, the tip is already included ( I gave my driver an extra $20.00 pesos because he was excellent). They will give you a ticket that you will need to show to the driver. When you exit the airport, they will show you where to stand in line to take the taxi. The people there are very helpful. Taxi was safe, clean.
Hello, no, I had a 7am arrival and even after asking to check in sooner than 3pm even if there was an additional fee they did not allow us. They said we could have our luggage held on to in the luggage room. We had two small children with us and that didn’t matter either. They were very strict with their check in policy.
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
HOTEL RIU PLAZA GUADALAJARA - Hotel Reviews, Photos, Rate Comparison - Tripadvisor
Frequently Asked Questions about Hotel Riu Plaza Guadalajara
Which popular attractions are close to Hotel Riu Plaza Guadalajara?
Nearby attractions include Big Bang Corporate Apparel - Showroom GDL Av. The Roses (0.4 km), OV Foro del Angel (0.3 km), and Cinépolis IMAX Galerías Guadalajara (0.5 km).
Are there any historical sites close to Hotel Riu Plaza Guadalajara?
Many travellers enjoy visiting Palacio de Gobierno del Estado de Jalisco (5.0 km), Hacienda Santa Lucia (6.8 km), and Casa-Museo López Portillo (5.1 km).
