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Hilton Guadalajara

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Hilton Guadalajara
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891 Reviews from our TripAdvisor Community

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Showing 404: English reviews
Queretaro City, Mexico
Reviewed 1 week ago NEW

Great Hotel, excellent service with friendly staff... My wife and I stay just one night but the staff were all friendly and kind. Great beds, as usual in a Hilton hotel. Good location, just in front of the "Expo" but anyway good location to be in Guadalajara.

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Helpful?
Thank JUF571
HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review

Thank you very much for taking the time to share with us your thoughts from your last stay with us at the Hilton Guadalajara. We will continue doing our very best at creating memorable experiences to all of our guests, so that all continue visiting us.

Fresno, California
HOTEL’S FAVOURITE REVIEW
Reviewed 7 January 2017

We stayed here for one night and then returned for an entire week. It was an extremely comfortable hotel. The second time, we were moved to the executive floor since my husband had some asthmatic reactions to the fumes from painting being done three floors down! It was a great experience. We had access to the executive lounge with private...

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Helpful?
Thank ElenaRizk
About Hotel's Favourite Review
HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review

Thank you very much for sharing with us your thoughts and evaluation about the hotel, its staff and services during your last stay with us in Guadalajara. Your feedback motivate us to continue striving for excellence. We look forward to welcoming you back to the hotel in the near future.

Reviewed 1 week ago

The entire hotel staff was great, but I especially wanted to thank for Lia professionalism and friendliness. Whenever we need more towels or I had a spill. She was there to help us with a smile. The room was always left spotless, and it was truly a joy to stay there because of her service. Thank you Hilton. Whenever we...

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Helpful?
Thank z0612
HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review

Thank you very much for taking the time to share with us your thoughts from your last stay with us at the Hilton Guadalajara. We will continue doing our very best at creating memorable experiences to all of our guests, so that all continue visiting us.

hoover
Reviewed 1 week ago

Second time at this hotel convenient to lots of places concierge was helpful happy hour on the 19th floor was superb great views walking distance to plaza del sol expo and World Trade Center will stay there next time

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank John S
HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review

Thank you very much for honoring us with your feedback from your last stay with us at the Hilton Guadalajara. Your evaluation motivate us to continue moving forward toward creating memorable experiences to all of our guests.

Greenfield, Wisconsin
Reviewed 2 weeks ago

Bathrooms in the rooms need a bit of TLC but overall were clean. The staff at this hotel is great. Especially the concierge and breakfast people. Breakfast buffet has many options and everything was fresh and hot.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank MichaelAllan32
HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review

Thank you very much for sharing with us your comments from your last visit to the hotel. It is very encouraging to learn that we were able to fulfill your expectations by honoring our service pledge – Creating Memorable Experiences for each and every guest. We also value your comment regarding the current condition of the room, as it will...

Los Altos
Reviewed 2 weeks ago

room is clean, but bathroom was dirty with bugs flying in the tub. I even got an upgraded room. Breakfast was not impressed. Not much selections. Staff were great. Internet connection was a big problem.

Review collected in partnership with Hilton Hotels & Resorts
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Thank R8668JVsandyc
HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review

Thank you very much for sharing with us your comments from your last visit to the hotel. We value your comment regarding de food options during breakfast and the cleanliness of the bathroom in the room, as it will allow us to work on corrective actions in order to avoid further comments of the same nature

Reviewed 3 weeks ago via mobile

Even I was there for working I had the best time ever , amazing crew , all the details, the breakfast is so delicious, the restaurant offers you a good tequila and Mexican food prime class, the room service and the concierge were out of this world giving you details about where to go :)

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Helpful?
Thank Sissy M
HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review

Thank you very much for sharing with us your thoughts and evaluation about the hotel, its staff and services during your last stay with us in Guadalajara. Your feedback motivate us to continue striving for excellence, and look forward to welcoming you back to the hotel in the near future.

Meridian, United States
Reviewed 4 weeks ago

Upon check-in, received an upgraded room as a member of Hilton Honors program, room was very clean and spacious, gym is well equipped and breakfast and cocktail hour were great added benefits. Staff was friendly and helpful and provided excellent service across all areas of the hotel.

Review collected in partnership with Hilton Hotels & Resorts
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Thank nikit282
HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review

Thank you very much for sharing with us your thoughts and evaluation about the hotel, its staff and services during your last stay with us in Guadalajara. Your feedback motivate us to continue striving for excellence. We look forward to welcoming you back to the hotel in the near future.

Tacoma, United States
Reviewed 4 weeks ago

Everything was great and trouble free. About the only thing to complain about is you can't drink the tap water, but that's true in all of Guadalajara. The hotel provides as much bottle water as you wish.

Review collected in partnership with Hilton Hotels & Resorts
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HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review

Thank you very much for taking the time to share with us your thoughts from your last stay with us at the Hilton Guadalajara. We will continue focusing on doing our very best at creating memorable experiences for all of our guests.

Reviewed 5 weeks ago via mobile

Stayed here a few times and always had a great stay. They're very customer service oriented and try their best to fulfill your requests. The rooms are clean and they have decent facilities and dining options. It's also conveniently located right across from the convention center - a 2 minute walk.

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Thank Diana H
HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review

Thank you very much for taking the time to share with us your thoughts from your last stay with us at the Hilton Guadalajara. We will continue doing our very best at creating memorable experiences for all of our guests, so that you continue visiting us.

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Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Pool
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
No photo provided
Los Vitrales
Cuisines: Mexican, Argentinian, Chilean, South American, Central American
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Hilton Guadalajara is located within the business complex of Guadalajara World Trade Centre, in front of Expo Guadalajara convention center, 30 minutes far from Guadalajara International Airport, with easy access to the downtown area and only 5 minutes from Plaza del Sol, a traditional shopping center. Hilton Guadalajara has 450 rooms, all featuring wireless high speed internet (surcharge), remote control, cable television, computerized air conditioning, security box, 3 telephone, two lines, and magnetic card door locks. 24 Hour In-room dining & Meeting Facilities. Restaurants:Los Vitrales & La Reforma Uno Cantina Restaurant. ... more   less 

Additional Information about Hilton Guadalajara

Address: Avenida De Las Rosas 2933, Guadalajara 44530, Mexico
Region: Mexico > Jalisco > Guadalajara Metropolitan Area > Guadalajara
Price Range: ₹ 4,705 - ₹ 13,643 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Guadalajara 4*
Number of rooms: 450
Reservation Options:
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Also Known As:
Hilton Guadalajara Hotel Guadalajara
Hilton Hotel Guadalajara
Guadalajara Hilton Hotel
Hotel Style:
#4 Spa Hotel in Guadalajara
#7 Luxury Hotel in Guadalajara
#10 Business Hotel in Guadalajara
#11 Family Hotel in Guadalajara
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Guadalajara staff and other travellers.
9 questions
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8 days ago
8 days ago
Boston, Massachusetts
over a year ago

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Questions? Get answers from Hilton Guadalajara staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“buy water and alcohol somewhere else”
 of 5 bubbles 679ralphs, 14 Jan 2017 | Read review
“Ask for one of the refurbished rooms.”
  • Great shower.
  • Washroom.
 of 5 bubbles SOLTATIO, 9 Jan 2017 | Read review
“On executive floor- don't get room 2005- terrible view and there is a noise from the water heater which is located against the bedroom wall.”
 of 5 bubbles ElenaRizk, 6 Jan 2017 | Read review
“Ask for the higher floors”
 of 5 bubbles jv145294, 3 Jan 2017 | Read review
“The 17th floor has a nice view to a certain part of the city”
 of 5 bubbles gustavog893, 29 Dec 2016 | Read review
5 of 5