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Viceroy Zihuatanejo

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728 Reviews from our TripAdvisor Community

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There are newer reviews for Viceroy Zihuatanejo
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Showing 638: English reviews
travel agent, San Francisco, CA
Reviewed 18 September 2010

this property is about the view, wonderful staff and great rooms. The staff goes above and beyond in all area's. Anytime you need anything, its in your hands in minutes or will be delivered from town (we needed computer parts). I was very impressed with our room, beach suite 10. very private and huge with private beach area. Next to...

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Helpful?
Thank christy2064
CBdelaM, General Manager at Viceroy Zihuatanejo, responded to this review

Dear Ms. Christy2064, I want to thank you for have posted such a nice review related to your recent stay at The Tides Zihuatanejo. It is motivating to know that you enjoyed our services and facilities and that the staff was accommodating with your requests. I do hope you will return to our resort in the near future. Please contact...

San Francisc
Reviewed 15 September 2010

We spent 7 nights at the Tides and were beyond impressed. I won't lie, I am not a middle-of-the-roader when it comes to hotels. I either like super plush or camping- nothing in between. The Tides was definitely super plush. We arrived to 3 days of buckets of nonstop rain, yet the resort managed to stay enjoyable and the staff...

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Thank sfmonica
CBdelaM, General Manager at Viceroy Zihuatanejo, responded to this review

Dear Mrs. Sfmonica, Thank you very much for your nice comments regarding your recent visit to our resort. I am honored to learn that you chose The Tides Zihuatanejo to spend your birthday and I appreciate you mention the compliments you received from the staff as they are genuine when is about recognizing our guests. I look forward to hosting...

Denver, Colorado
Reviewed 2 September 2010

The Tides has impeccable service and a stunning beach location. Our family of four traveled there with another family, and stayed in a two bedroom lagoon suite. The room was gorgeous, with two large bedrooms and a shared open air living/dining area with a plunge pool. It was not directly on the beach, but had a beautiful view nonetheless and...

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Thank Dough2000
CBdelaM, General Manager at Viceroy Zihuatanejo, responded to this review

Dear Mr. Dough2000, We sincerely appreciate the time you took to write your valuable remarks regarding your stay at our resort. It is a pleasure to learn that you enjoyed our services and facilities and look forward to welcoming you back in the near future. Thank you for your inputs as they are a valuable feedback that allow us to...

Los Angeles, California
Reviewed 1 September 2010

I've been meaning to write this for some time. My husband and I enjoyed our honeymoon here for 6 nights. I will start off by saying that the property is absolutely breathtaking. It's perfect. The service was amazing....at the beginning. Everyone was so helpful and sweet. The coffee and pastry's every morning were such a great way to start the...

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1Thank KellyMelissa
CBdelaM, General Manager at Viceroy Zihuatanejo, responded to this review

Dear Mrs. KellyMelissa, Thank you very much for taking the time to provide us with your comments regarding your recent stay at The Tides Zihuatanejo. We appreciate you have choosen our resort to spend your honeymoon. I would like to take this opportunity to apologize for the service lapses you encountered throughout your stay. We are dedicated to guest satisfaction...

Philadelphia, Pennsylvania
Reviewed 1 July 2010

This is a romantic, relaxing hidden jewel in Zihua. We had a most unusual experience in this hotel, and it truly tested their level of service. My partner developed a high fever and it soon became apparent that he needed medical attention. Late on a Friday night, the front desk had a doctor sent to our room. We also had...

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2Thank alexis1415
CBdelaM, General Manager at Viceroy Zihuatanejo, responded to this review

Dear Ms. Alexis1415, Thank you very much for your comments regarding your recent stay at The Tides Zihuatanejo. I am happy to learn that fortunately our staff extended all the courtesies to make your stay more enjoyable despite the illness inconvenience you had while staying with us. Thank you for mention Adan and Luis. They are a great asset to...

Tegucigalpa, Honduras
Reviewed 1 July 2010

I travel a lot for business so when I travel for fun I want a place that takes care of everything and is fun. The service at Tides was outstanding including getting coffee at 5am for the insomniac right on her balcony. They also recommended an out of this world restaurant Tentaciones a Chef choice 5 course worthy of the...

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1Thank mirka2001
CBdelaM, General Manager at Viceroy Zihuatanejo, responded to this review

Dear Ms. Mirka2001, I appreciate you have taking the time to write a nice review about your experience at our resort. I am delighted to learn that you enjoyed our facilities and services and certainly was a pleasure to have had you with us. Thank you and we all look forward to your return. Cordially, Carlos Blanco and Team General...

Los Angeles
Reviewed 7 June 2010

Great service, great food, amazing grounds, nice beach. One of the best places I've been in a LONG time. Get the Sports Massage from Modesta. Better massages than available in Los Angeles. Can't wait to go back next year. Also look out for Reinaldo, a waiter at the beach. Friendly and attentive. My wife and I loved this vacation.

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1Thank MikeisinLA
CBdelaM, General Manager at Viceroy Zihuatanejo, responded to this review

Dear Mr. MikeisinLA, Thank you very much for your valuable remarks regarding your stay at our resort. It is very thoughtful of you to mention Modesta and Reinaldo; comments like yours motivate them to continue providing their best to our valued guests. Again, thank you and best wishes from all of us here at The Tides Zihuatanejo. Carlos Blanco and...

san juan capistrano,CA
Reviewed 20 May 2010

Excellent room, beautiful grounds, plenty of palapas on the beach, two good restaurants. The staff was unfailingly courteous and helpful. Short cab ride to town.

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1Thank irtmd
CBdelaM, General Manager at Viceroy Zihuatanejo, responded to this review

Dear Mr. Irtmd, Thank you very much for your review. It is very kind of you to have taken the time to share your comments on your recent stay at The Tides Zihuatanejo and I am delighted to learn that it was a pleasant one. I wish you tell all your friends about our resort and really hope to see...

Guadalajara, Mexico
Reviewed 29 April 2010

had a lovely holiday, amazing surroundings and scenery. well equipped and spacious place including towels, books and DVDs. Nice proximity to beach and restaurants and a good bus system. Definitely recommendable. I would however suggest that there is some basic food such as bread, milk and juice for when the guests arrive

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Thank mkizzle
CBdelaM, General Manager at Viceroy Zihuatanejo, responded to this review

Dear Mr./Mrs. Mkizzle, I want to thank you for your valuable remarks regarding your stay at The Tides Zihuatanejo. It is only through your feedback that we can improve our services and facilities. It was a pleasure to have had you with us and to learn that you spend a nice stay with us. Please do not hesitate to contact...

Kansas City, Missouri
Reviewed 29 April 2010

My wife and I stayed five nights at the Tides, April 21-26. We loved it. The airport transportation, although perhaps a little pricey, was right there to greet us and worked out perfectly. We were greeted at the lobby and went on a short tour -- nothing pushy, and it was just a short walk to get the general lay...

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Helpful?
Thank mkleffner
CBdelaM, General Manager at Viceroy Zihuatanejo, responded to this review

Dear Mr. Mkleffner, Thank you very much for the review you just posted about your recent stay at The Tides Zihuatanejo. Your feedback is important to us and please know that we have taken some steps to improve areas like the ones you mention. At the same time, I also want to thank you for your compliments to our staff...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free Parking
  • Breakfast included
About the property
  • Beachfront
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Dry Cleaning
  • Business Centre with Internet Access
  • Breakfast Available
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Cool garden waterfalls, enchanted lagoons and elegant adobe-inspired villas nestle along one of Mexico's premier beaches to make up the romantic Viceroy Zihuatanejo. 46 Guestrooms and suites afford stunning garden and ocean views across a tranquil beach. Relaxed contentment is made complete with award winning Mexican-Pacific cuisine, 3 swimming pools including a spectacular seaside infinity pool, an intimate spa and superb service. ... more   less 

Additional Information about Viceroy Zihuatanejo

Address: Calle Playa La Ropa s/n, Zihuatanejo 40880, Mexico (Formerly The Tides Zihuatanejo)
Region: Mexico > Pacific Coast > Guerrero > Zihuatanejo
Price Range: ₹ 16,506 - ₹ 65,821 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Viceroy Zihuatanejo 5*
Number of rooms: 46
Reservation Options:
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Also Known As:
The Tides Zihuatanejo Hotel Zihuatanejo
The Tides Hotel Zihuatanejo
The Tides Resort Zihuatanejo
Villa Del Sol Zihuatanejo
Tides Zihuatanejo
Hotel Style:
#1 Business Hotel in Zihuatanejo
#4 On the Beach Hotel in Zihuatanejo
#5 Top resorts Hotel in Zihuatanejo
#6 Luxury Hotel in Zihuatanejo
#9 Romantic Hotel in Zihuatanejo
#10 Family Hotel in Zihuatanejo
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Questions & Answers

Here's what travellers have asked, with answers from Viceroy Zihuatanejo staff and other travellers.
61 questions
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Questions? Get answers from Viceroy Zihuatanejo staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“go for the ocean front rooms on top floor for better view but ground level is still lovely”
 of 5 bubbles lux4me, 7 Jan 2017 | Read review
“Choose a room with private pool on second floors.”
  • Huge room!
  • Our private pool on our balcony, outside our room... simply amazing!
 of 5 bubbles EstrabeauLalo, 6 Jan 2017 | Read review
“Call hotel directly and see what the best deal you can due to occupancy.”
 of 5 bubbles 6361, 4 Jan 2017 | Read review
“The hotel is lovely, depends on your budget”
 of 5 bubbles SallieNYC, 1 Jan 2017 | Read review
“Ask for a first floor room with a small personal pool”
 of 5 bubbles lindacd2016, 21 Dec 2016 | Read review
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