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Costa Sur Resort & Spa

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Costa Sur Resort & Spa
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1,244 Reviews from our TripAdvisor Community

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There are newer reviews for Costa Sur Resort & Spa
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Showing 819: English reviews
Reviewed 10 August 2015

We stayed here last year for my husband's birthday in September 2014. I purchased the trip off Travel Zoo (probably has scarred me from purchasing off travel zoo if they endorse places like this). What a nightmare. The only good thing I can say about the place is the food was awesome and restaurant staff was great! Rooms are definitely...

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Helpful?
5Thank Tanya M
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Tanya thank you for letting us know about your experience of almost a year ago. Observations and comments received from our guests, when on time, are very valuable as they allow for the necessary corrective actions to be taken in order to prevent future guests to go through a bad experience. I would like to comment that the little...

Reviewed 8 August 2015 via mobile

The worst ever it was like a nightmare, no beach, two small and crowded pools, the rooms and the whole area of the hotel was smelling like sewage, we cancel right away and stay at Villa del Palmar great place everything was good, rooms, pools, beach, surroundings and people!

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Helpful?
4Thank Cathy F
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you for letting us know about your recent non stay at our Costa Sur, as your observations are very imnportant to us. We are sorry you did not give us the chance to try and take care of you during your stay, but hopefully you will give us an opportunity in the future to make it up...

Tri-Cities, Washington
Reviewed 2 August 2015

We enjoyed a wonderful week in June at CS. Everything was good, the food, service, staff and Costa Sur. If you are looking for a relaxing place to stay with a great view of Bandera Bay and the sunset then Costa Sur if your place. The staff always make you feel welcome and like family. You will be staying south...

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Helpful?
4Thank Joe O
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Joe thank you very much for taking the time to comment on your recent stay at our Costa Sur. It is a pleasure to know that we were able to satisfy your expectations and that you had another great family vacation experience. Our staff is one of the highlights during our guests' stays and we are proud they showed...

Reviewed 24 July 2015

Always feels like I am coming home when I arrive at Costa Sur. It's an older property but they are continuously upgrading. It is clean and comfortable. Loads of fish in the lagoon and a safe ocean swim or learn to paddle-board. Two pools for the less adventurous. Staff are helpful and cheerful, many have been there for 20+ years!...

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Helpful?
4Thank panalouise
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you very much for taking the time to comment on your past stay at our Costa Sur. It is a pleasure to know we are able to satisfy your expectations each time you come back and that you are aware of the upgrades we try to do on a periodic schedule in order to maintain our resort...

Arizona
Reviewed 23 July 2015

We have vacationed at Costa Sur for many years and have always enjoyed the family atmosphere. Every one of the hotel employees are always very nice, friendly and helpful. They are very good at their job.

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Helpful?
3Thank AZPV
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you very much for taking the time to comment on your recent stay at our Costa Sur. It is a pleasure to know that we were able to satisfy your expectations and that the vacation experience was a successful one, once again. We are proud of our staff and the way they take care of our guests...

Sebastopol, California
Reviewed 21 July 2015

Pros: Spacious oceanfront studios with kitchenettes (large fridge!) and sofa/coffee table. Excellent & friendly service! Crashing waves 24/7! Cons: Put screens on patio doors to prevent mosquito bites & add chairs to balcony. More ventilation in elevators. Reduce sewer smell. Location: Great location! Beautiful views! 5 minutes from town. My favorite area to stay in PV! I have been to...

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Helpful?
3Thank maestralori
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you very much for taking the time to comment about your recent stay at our Costa Sur. We have taken note of your observations and will look into them in order to take the necessary actions to correct the situations. We are also very glad that our staff, a very important part of our Resort, gave you...

Reviewed 18 July 2015 via mobile

This is a good resort. Affordable and comfortable. It has a great view of the ocean and the mountains. The staff goes out of their way to make you happy. They hold daily activities for the whole family. Arturo Mora Ayon, One of the activity facilitators makes sure that you and the children have a good time.

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1Thank Alvaro A
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Alvaro thank you very much for taking the time to comment about your recent stay at our Costa Sur. It is a pleasure to know we were able to satisfy your expectations and that we delivered a great family vacation experience. Our staff is an important part in this experience and we are very glad Arturo, Activities, made you...

Vallejo, California
Reviewed 11 July 2015 via mobile

I stayed at the Costa Sur for a week and would do it again. The ocean view from our room was amazing! Every employee that I encountered was polite and helpful. Juan, a bellman, was particularly helpful all week with transportation advice and PVR advice in general. I enjoyed every meal and found the prices to be very reasonable.

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Helpful?
3Thank flyingrob31
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you very much for taking the time to comment on your recent stay at our Costa Sur. We are very glad to hear we were able to satisfy your expectations and delivered a successful vacation experience. Our staff has a large part in that experience and we are proud to see they were present and helpful all...

San Francisco, California
Reviewed 8 July 2015

The view from our room was breathtaking. Although it was an older hotel, the rooms were clean and the sunsets from the balcony were awesome. The restaurant service was top notch, and I literally watched dolphins play in the ocean while eating breakfast. If you're looking for charm and a view to die for, this is the only place to...

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Helpful?
4Thank FlorenceCali
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Florence thank you much for taking the time to comment on your recent stay at our Costa Sur. It is a pleasure for us to know that we were able to satisfy your expectations and provided a great vacation experience. The staff is a large part of this experience and we are very proud of the restaurant's having gone...

Portland, Oregon
Reviewed 3 July 2015 via mobile

We came here in a crunch due to the location and ate and the dinner buffet. It was overpriced and mediocre at best. I should have just ordered quesadillas with my son. Food was just warm, not hot. Salad bar was not ready. Food sits out too long. Won't be back.

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Helpful?
Thank pdxdodge
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Sir thank you for letting us know about your recent experience at our restaurant. Comments like yours are very important to us, as they allow for immediate actions in order to correct the situation encountered. We have taken note of your observations and please be assured that we have looked into the issue and taken the necessary corrective steps...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Free Parking
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Spa
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Costa Sur Resort & Spa is a beautiful 202 unit all suite resort just five minutes from downtown Puerto Vallarta. It features ocean front views on each suite as well as fully equipped kitchenettes and balconies. Each room has been updated with king size beds, 42" flat screen TVs and ipod docking stations. Our pride is our private beach with ocean lagoon making Costa Sur the only hotel where guests can snorkel onsite. Costa Sur has two pools, two bars and a wonderful ocean view restaurant, "La Cascada." Make sure to check our "All inclusive add-on." We also feature a mini-mart, a wonderful spa, a gym, free Wi-Fi, ATM and an internet center. Everything for a great vacation! ... more   less 

Additional Information about Costa Sur Resort & Spa

Address: Carr. Puerto Vallarta a Barra de Navidad Km. 4.5 | Zona Hotelera Sur, Puerto Vallarta 48390, Mexico
Region: Mexico > Jalisco > Puerto Vallarta
Price Range: ₹ 5,621 - ₹ 10,915 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Costa Sur Resort & Spa 3.5*
Number of rooms: 202
Reservation Options:
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Also Known As:
Costa Sur Hotel Puerto Vallarta
Costa Sur Resort And Spa
Playa Del Sol Costa Sur
Hotel Style:
#15 Business Hotel in Puerto Vallarta
#21 Spa Hotel in Puerto Vallarta
#28 On the Beach Hotel in Puerto Vallarta
#32 Family Hotel in Puerto Vallarta
#34 Romantic Hotel in Puerto Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from Costa Sur Resort & Spa staff and other travellers.
83 questions
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Questions? Get answers from Costa Sur Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you want to sit by the pool under an umbrella come early because the covered spots are very limited”
 of 5 bubbles EROhio, 19 Mar 2017 | Read review
“Stayed in 1 bedroom on 6th floor which is the "ground" floor near the entrance so noise from coming and going at night and early morning. ”
 of 5 bubbles LibraryMs, 18 Mar 2017 | Read review
“Talk to Veronica or Fernando they are the best!!!!”
 of 5 bubbles sutherland1030, 17 Mar 2017 | Read review
“Suggest a one or two bedroom for the large balconies. Try to get on the 5th floor or lower to avoid the road noise which is on floors 6 and above. All rooms have an ocean view!”
 of 5 bubbles KCislandgirl, 13 Mar 2017 | Read review
“All rooms are oceanfront!”
 of 5 bubbles susancg2017, 10 Mar 2017 | Read review
5 of 5