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Costa Sur Resort & Spa

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Costa Sur Resort & Spa
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1,173 Reviews from our TripAdvisor Community

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There are newer reviews for Costa Sur Resort & Spa
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Showing 763: English reviews
Reviewed 1 week ago

I've stayed at the Costa Sur probably six or seven times. I love this place - great staff, great price, great location. The drawback on the last visit or two have been the weddings. The weddings seem to bring in a down-market crowd. I was totally grossed out when I found a used Q-tip and a bandage floating in the...

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Helpful?
Thank Robert P
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Robert thank you for the post regarding your past stay with us. We are very sorry we were not able to satisfy your expectations this past visit but would like to let you know that steps have been taken in order to control the noise or loiudness of the music every time we have an event. The weddings being...

Elizabeth, Colorado
Reviewed 1 week ago

Great place. Very casual with excellent services. The beach service chairs and toys was spot on. The food was great by the pool. What was most notable was the friendly guests. It seems like most of the guest were regulars from Canada and US. The views from the room was great. The room were good, dated and little worn but...

Review collected in partnership with this hotel
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Helpful?
Thank DaleRice
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Dale thank you very much for taking the time to comment on your recent stay at our Costa Sur. We are very glad to have been your choice for your first visit to Vallarta and that we were able to satisfy your expectations, as well as deliver a very nice vacation experience. Our staff is a large part in...

San Diego, California
Reviewed 1 week ago

Ocean view was great but that's about it. Beach was very rocky with no real sand area to relax or lounge on. Felt bad for staff hauling chairs and umbrellas on such a rocky area. Pool area is just okay, pool is not heated, no jacuzzi. Okay with an older hotel but when the simple renovations are ignored, shows poor...

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2Thank TTinSD
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you for taking the time to comment on your recent stay with us. Your feedback is very important to us and we would like to assure you that we will look into your observations in order to take the necessary corrective actions on the issues we can control, such as the hot water and the elevators issues....

Santa Cruz, California
Reviewed 1 week ago

We love Costa Sur! Wonderful staff and facility. We used the gym and water aerobics classes Had wonderful massages and facial. Jose taught us standup paddling. So fun. Osbaldo and Rafael are fantastic servers. Food is great. Our only complaint is that the bed is too soft and poor quality sheets.

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Helpful?
Thank robinriv4
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you very much for taking the time to comment on your recent stay at our Costa Sur. We are very glad we provided a very succesful vacation experience and that our staff, through their service and friendliness, were able to satisfy your expectations. We will make sure to pass your kudos along to Jose, Osbaldo and Rafael,...

Holden
Reviewed 1 week ago

Lovely place the staff from Juan Carlos at the curb to front desk to Enrique?? We just prefer to be able to go for walk wither the beach or the street. The bus service is good from the door but still like to be able to walk a little

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Helpful?
Thank clarker2017
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you very much for your time commenting about your recent stay at our Costa Sur. We are very glad you had a great time with us and that the vacation experience was a successful one, helped by the service and courtesy of our staff. We will make sure to let Juan Carlos, Enrique, bar tender, and the...

Van Nuys
Reviewed 1 week ago

Place was fairly clean. People were friendly. I would have given this a 5 star if it hadn't been for the fact that they decided to spray for bugs while we were their and so we didn't have access t our rooms for one whole day. Nothing was given to us to compensate us for this. Other than that. Beach...

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1Thank vlupen
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you much for letting us know your comments about your recent stay at our Costa Sur. We are very glad our services overall satisfied your expectations, as well as that your vacation was a successful one. Regarding the fumigation we are sorry our monthly program coincided with your stay but we would like to let you know...

Denver, Colorado
Reviewed 2 weeks ago

We truly love Costa Sur for so many reasons! The familiar faces of the staff greet us with a hearty "Welcome Home!" They make every effort to keep us comfortable and well attended, from the bell boys to the maids to the waiters and bar tenders, all contribute to a relaxing stay. Then, their is the view! We have seen...

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1Thank 2016nita
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you much for your very nice review about your past stay at our Costa Sur. We are very glad to see that our staff keeps on treating you as family and welcomes and services you the way we love to in Mexico and Puerto Vallarta especially. We will make sure they receive your warm regards, as they...

San Francisco, California
Reviewed 2 weeks ago via mobile

I visited Puerto Vallarta back in November I had a great experience staying at Costa Sur, this was my time traveling to Mexico. The beach front studio rooms had epic views and very comfortable king beds. The hotel is a great place to spend your time the pool and bar area is very relaxing. its 5 minutes from town very...

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1Thank UncleJ415
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you very much for taking the time to comment on your past stay at our Costa Sur. We are very glad we were able to satisfy your expectations, as well as for having been able to deliver this great vacation experience. We hope to become your repeat resort for your future trips to Puerto Vallarta and will...

Reviewed 2 weeks ago via mobile

Costa Sur continues to impress me every time i stay! I recently got back from a 6 day trip for new years eve. The excellent staff service to the friendly and helpful concierge's will make your vacation or holiday one you will remmber. I have stayed here for the past 7 years i highly recommend this hotel for your ultimate...

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Helpful?
Thank Austinm2010
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Austin thank you very much for the time taken in giving us your comments about your recent stay at our Costa Sur. We are very pleased we were able to satisfy your expectations and that we have been able to become your repeat resort for the past seven years. It is a fact our staff has a large part...

Modesto
Reviewed 2 weeks ago

I stayed at Costa Sur for 6 days and absolutely loved it! The location is beautiful not far from the downtown area and just a short bus ride to Mismaloya. The staff was so friendly and always had great suggestions for food and places to see. I will definitely be coming back!!!

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1Thank kaseyf2017
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Kasey thank you very much for your nice comments regarding your recent stay at our Costa Sur. We are very pleased to have been able to deliver a great vacation experience and that we satisfied your expectations. It is a fact our staff is an important asset to us and we will make sure to let them know of...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Free Parking
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Spa
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Conference Facilities
Official Description (provided by the hotel)
Costa Sur Resort & Spa is a beautiful 202 unit all suite resort just five minutes from downtown Puerto Vallarta. It features ocean front views on each suite as well as fully equipped kitchenettes and balconies. Each room has been updated with king size beds, 42" flat screen TVs and ipod docking stations. Our pride is our private beach with ocean lagoon making Costa Sur the only hotel where guests can snorkel onsite. Costa Sur has two pools, two bars and a wonderful ocean view restaurant, "La Cascada." Make sure to check our "All inclusive add-on." We also feature a mini-mart, a wonderful spa, a gym, free Wi-Fi, ATM and an internet center. Everything for a great vacation! ... more   less 

Additional Information about Costa Sur Resort & Spa

Address: Carr. Puerto Vallarta a Barra de Navidad Km. 4.5 | Zona Hotelera Sur, Puerto Vallarta 48390, Mexico
Region: Mexico > Jalisco > Puerto Vallarta
Price Range: ₹ 5,937 - ₹ 11,738 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Costa Sur Resort & Spa 3.5*
Number of rooms: 202
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, TripOnline SA, Hotels.com and Jetsetter so you can book your Costa Sur Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Costa Sur Resort And Spa
Costa Sur Hotel Puerto Vallarta
Playa Del Sol Costa Sur
Hotel Style:
#15 Business Hotel in Puerto Vallarta
#21 Spa Hotel in Puerto Vallarta
#28 On the Beach Hotel in Puerto Vallarta
#32 Family Hotel in Puerto Vallarta
#34 Romantic Hotel in Puerto Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from Costa Sur Resort & Spa staff and other travellers.
79 questions
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Questions? Get answers from Costa Sur Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The Weather was perfect mid 80s the whole time. Ocean View and Balcony/Sound of Waves are quiet when sliding door closed. Amazing Staff.”
 of 5 bubbles debbiewE1305MG, 19 Jan 2017 | Read review
“I literally can't think of anything that wasn't perfect with the room!”
 of 5 bubbles amberq91, 18 Jan 2017 | Read review
“All rooms face the magnificent bay. 13th floor -- we could see for miles. We left the sliding glass door to the balcony open all night to hear the wonderful gentle waves over the rocks. The room looked exactly like the pictures online. Spacious, quiet, and very comfortable.”
 of 5 bubbles J0ryL, 16 Jan 2017 | Read review
“All rooms have a water view. Fireworks were great on New Year's Eve.”
 of 5 bubbles barbarapwa, 15 Jan 2017 | Read review
“Don't stay here”
 of 5 bubbles DBangit, 15 Jan 2017 | Read review
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