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Costa Sur Resort & Spa

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Costa Sur Resort & Spa
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1,122 Reviews from our TripAdvisor Community

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There are newer reviews for Costa Sur Resort & Spa
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Showing 728: English reviews
Milwaukee, Wisconsin
Reviewed 2 weeks ago

My husband and I traveled to Costa Sur in mid October. The hotel was quaint and cozy. We had a room on the 7th floor with outstanding views. We enjoyed listening to the ocean waves at night, along with watching the fireworks that sometimes went off in the distance. Over all, our room was a good size, clean, and well...

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Helpful?
1Thank JSNDRLNW
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you much for taking the time to comment on your past stay at our Costa Sur. We are very glad to know that we were able to satisfy your expectations, as well as for having provided a successful vacation experience. We definitely are not a "mega" resort as you say, we like to think of ourselves a...

California City, California
Reviewed 3 weeks ago

Costa Sur is an amazing place to stay at when visit Puerto Vallarta. Either to celebrate your wedding, birthday or to spend time with friends and family. They have activities and Veronica and Arturo are your organizers!!! Veronica is fun and very friendly, also when go to Costa Sur you have to have a massage ADN ask for Socorro. She...

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Helpful?
Thank maripposa
GelseyFadul, Director of Sales at Costa Sur Resort & Spa, responded to this review

Dear Mary, On behalf of all of us at Costa Sur i want to thank you for your kind words. I will make sure to pass them on to Veronica and Arturo. We hope you come back and visit us again very soon!

San Diego, California
Reviewed 3 weeks ago

Stayed here the latter part of our trip and really enjoyed our stay..............room was very nice, clean and comfortable........beautiful ocean view. All of the staff were extremely friendly, especially the guys on the pool deck who kept the drinks coming and were very attentive to our needs. I say "local" because many of the guests were return visitors who have...

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Helpful?
Thank danocappelletti007
Gelseyf, Director of Sales at Costa Sur Resort & Spa, responded to this review

Dear Dan, It was so refreshing to read your review. We love it when our guests truly see the charm of Costa Sur and our staff. We hope your review will help many guests decide where to stay when visiting Puerto Vallarta and we hope it will be Costa Sur! Thank you again and hope you come back soon!

Glenford
Reviewed 3 weeks ago

Really enjoyed our vacation, costa sur is out away from action, but that is what we like. Easy to ride bus, or taxi. Good service, clean, great view! Could use remodeling. Activities and food where pretty good.

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Helpful?
Thank patriciacN9505FF
GelseyFadul, Director of Sales at Costa Sur Resort & Spa, responded to this review

Thank you Patricia for your kind words. Hopefully next time you visit you will see all the new improvements coming our way.

Arington
Reviewed 4 weeks ago

We have been visiting Costa Sur for over 10 years. It is not a posh property, but it is comfortable and the staff has been there forever. They remember you from year to year and go out of their way to make you feel at home. All of the rooms are on the ocean with a beautiful view of Banderas...

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Helpful?
Thank emersonbell
Gelseyf, Director of Sales at Costa Sur Resort & Spa, responded to this review

Hi! Thank you for your comments. That is a very accurate description of our quaint, Mexican hotel. Thank you for comming back year after year, and thank you for loving our hotel. Hope to see you back in Costa sur next year.

Reviewed 4 weeks ago via mobile

The elevators don't work all the time and are very small and slow...Service at the pool and restaurants are very slow as well...paid for all inclusive package, and the waiters seem to attend to non inclusive guests first.Nice location and view, WiFi works well but that is about it...definitely will not stay here again

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Helpful?
Thank wineanddinesandiego
Gelseyf, Director of Sales at Costa Sur Resort & Spa, responded to this review

Dear guest, Thank you for your comments. We did have an issue with our south tower elevator this weekend, this is a true inconveniece for everyone. Please accept our most sincere apologies. We consider each of your comments very important and will focus on improving our services.

San Francisco, California
Reviewed 30 October 2016

South of old town, but about a 10 minute bus ride away, this is an older property, but with fantastic views, great staff and a great value. Two pools, fantastic private beach with tidal pool and most water sports available. Ernesto, Osbaldo, Flavio, Juan Luis all offered outstanding service.

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Helpful?
Thank Shawn W
gelsey, Director of Sales at Costa Sur Resort & Spa, responded to this review

Dear Shawn, Thank you so much for your kind review about Costa Sur. This is what we strive for, to create amazing experiences and have our guests like you take them home! Thank you again for sharing and hope to see you back in Costa Sur next year!

Lakeside, California, United States
Reviewed 29 October 2016

once again I had a great time at Costa Sur, when I come again in Dec. I will ask for a room farther up so as to get a chance at seeing the whales migrate by. this time I was on the 3rd floor I like the lower ones because the shower heats up quickly in the morning... I love...

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Helpful?
1Thank Larrypederson
gelsey, Director of Sales at Costa Sur Resort & Spa, responded to this review

Dear Larry, Loved your review! So detailed and full of great tips! I can almost taste the tuna you caught! Glad you are coming back in December, we will make sure to accommodate you on a higher floor you can definitely spot whales! Thank you again

Colorado
Reviewed 29 October 2016

Costa Sur is an older resort which is located directly on the water. The rooms in the north tower (which are large hotel rooms with kitchenettes) are comfortable and of course you are looking directly out on the ocean from your room (all rooms face the ocean). The rooms are a little dated (some have been updated but we were...

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Helpful?
Thank Steve R
gelsey, Director of Sales at Costa Sur Resort & Spa, responded to this review

Dear Steve, Thank you so much for sharing your experience with the rest of the Trip Advisor community. Reviews like your really make a difference when choosing a hotel for your next vacation. Thank you again and hope to see you back in Costa Sur very soon!

Marysville, Washington
Reviewed 28 October 2016

Same as above the city and people were amazing. We were treated with the upmost curtesy and respect. It was easy to get around the transportation was excellent. We will come back in late October if we can book a room through some type of exchange or other means

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Helpful?
Thank tj b
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you very much for taking the time to comment on your recent stay at our Costa Sur. We are very pleased to have been able to deliver such an enjoyable stay, as well as for having made you decide that you would come back so soon. We love that!! We will make sure to pass a copy...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Free Parking
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Spa
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
Official Description (provided by the hotel)
Costa Sur Resort & Spa is a beautiful 202 unit all suite resort just five minutes from downtown Puerto Vallarta. It features ocean front views on each suite as well as fully equipped kitchenettes and balconies. Each room has been updated with king size beds, 42" flat screen TVs and ipod docking stations. Our pride is our private beach with ocean lagoon making Costa Sur the only hotel where guests can snorkel onsite. Costa Sur has two pools, two bars and a wonderful ocean view restaurant, "La Cascada." Make sure to check our "All inclusive add-on." We also feature a mini-mart, a wonderful spa, a gym, free Wi-Fi, ATM and an internet center. Everything for a great vacation! ... more   less 

Additional Information about Costa Sur Resort & Spa

Address: Carr. Puerto Vallarta a Barra de Navidad Km. 4.5 | Zona Hotelera Sur, Puerto Vallarta 48390, Mexico
Region: Mexico > Jalisco > Puerto Vallarta
Price Range: ₹ 5,241 - ₹ 13,885 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Costa Sur Resort & Spa 3.5*
Number of rooms: 202
Reservation Options:
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Also Known As:
Costa Sur Hotel Puerto Vallarta
Costa Sur Resort And Spa
Playa Del Sol Costa Sur
Hotel Style:
#15 Business Hotel in Puerto Vallarta
#22 Spa Hotel in Puerto Vallarta
#30 On the Beach Hotel in Puerto Vallarta
#32 Family Hotel in Puerto Vallarta
#34 Romantic Hotel in Puerto Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from Costa Sur Resort & Spa staff and other travellers.
72 questions
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Questions? Get answers from Costa Sur Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“bring your own bottles of wine. ”
 of 5 bubbles 528staceyr, 3 Dec 2016 | Read review
“All the units are Ocean front. The elevators are slow so if that is a issue stay in the one bedroom tower they have far less people there and are huge.”
 of 5 bubbles Cindyxxx, 27 Nov 2016 | Read review
“Fix the things that need to be fixed in the rooms.....”
 of 5 bubbles paullZ2774HO, 16 Nov 2016 | Read review
“Ask for their Remodel rooms, floors that are not remodeled need some improvement”
 of 5 bubbles maripposa, 10 Nov 2016 | Read review
“Main tower is better, we first had a room in other building, a lot of traffic noise. They moved are room no problem.”
 of 5 bubbles patriciacN9505FF, 8 Nov 2016 | Read review
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