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Costa Sur Resort & Spa

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Costa Sur Resort & Spa
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1,205 Reviews from our TripAdvisor Community

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There are newer reviews for Costa Sur Resort & Spa
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Showing 785: English reviews
fuegopv
Reviewed 3 weeks ago via mobile

I can not expressed how impressed I was with Costa Sur Resort and Spa! Our whole wedding party (46 people) were in love with the resort, the staff, and our wedding! I would encourage anyone to stay at Costa Sur Resort and Spa. However, if you are planning a destination wedding, I would insist you have it with Costa Sur!...

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Thank Fuegopv
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you very much for such nice words regarding your recent stay and wedding at our Costa Sur. We are really glad Gelsey and Mabel were able to pass along to the rest of the staff your wishes and needs and that the whole staff helped make this special event such a success. We will make sure to...

A TripAdvisor Member
2 reviews
2 helpful votes
Reviewed 3 weeks ago via mobile

We had a group of friends and family who enjoyed being together at this resort. The rooms were very spacious and decently appointed. We enjoyed the ocean front locale with the crashing waves and beautiful view. The staff was pleasant and the service was fair. The food was good and the pricing was competitive. I lost my cell phone and...

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1Thank A TripAdvisor Member
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you much for taking the time to comment on your recent stay at aour Costa Sur. It is a pleasure to know we were abkle to deliver a nice family vacation experience and that our services satisfied your expectations. We thank you once again and hope to have you back soon at your "home away from home"....

Chico, California
Reviewed 3 weeks ago

We had a wonderful stay at Costa Sur! Our waiters Rafael, Luis and Eduardo were excellent. Our time share presentation was as promised: 90 minutes and an enjoyable breakfast with Sabrina. No high pressure sales and $150. off of our food and drinks that week! Totally warm and welcoming staff in every way. Enjoyed the activities - especially Fiesta Night....

Review collected in partnership with this hotel
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2Thank Karla A
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Karla thank you very much for the lovely comments regarding your recent stay at our Costa Sur. We are very glad we were able to satisfy your expectations as well as for having dfelivered this great vacation experience. Our staff is an impoortant part in this experience and we will make sure to let Rafael, Luis Eduardo and Sabrina...

Reviewed 3 weeks ago

We enjoyed our stay for the most part. The food and drinks are reasonably priced and the location is good. Only a quick cab ride in to the main part of the Romantic Area. We made the mistake of asking the concierge for advice. She offered us $150 if we would go look at some of their new rooms so...

Review collected in partnership with this hotel
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Thank Michael A
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Michael thank you much for taking the time to comment on your recent stay at our Costa Sur. We are very sorry to learn of the mishappening you went through, as well as the treatment received from the sales representative. We have taken the isuue directly with Club Tesoro's sales director in order for him to take the necessary...

atlanta
Reviewed 3 weeks ago

Do not use FoLiliana Vargas Expedia Concierge / Puerto Vallarta - México Toll free # 888-642-1151ripped us off on transfer from airport to hotel and back... The hotel and staff..food......For the the money it's a very good deal....we used Expedia and combined the flight/hotel....great price.

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Thank mbe1610
GerryNayarit, Front Office Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you for letting us know your comments about your recent stay at our Costa Sur. We are glad our services were of your liking and we hope to be able to host you again in the future. Cordially. PS We will forward your comment about the Expedia Travel Agency to them, so they can do the follow...

Reviewed 4 weeks ago

Booked for under a hundred a night, and still didn't stay... ALL of the restaurants on the property share the exact same menu- so it's really only One place to eat. This is not a family resort, no kiddie pool (let alone anyone Not retired.) "Beach" access is closed half of the day, rocky beach any how... And the white...

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Helpful?
Thank Katie K
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you for taking the time to comment on your recent stay. Your observations are very important to us and you can be sure we will take the necessary steps to correct the situations we have control of, immediately. We are very sorry we were not able to meet your standards and satisfy your expectations, but we thank...

Los Angeles
Reviewed 4 weeks ago

Inexpensive getaway. Friendly staff. Beach was a little rocky. A twenty minute drive into downtown. Adult pool needs better supervision as nothing was done when children were using it and making noise. Staffers just stood by and watched.

Review collected in partnership with this hotel
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Thank S3280LVmichaelj
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you very much for your comments regarding your recent stay at our Costa Sur. We are very glad to have been able to deliver this very nice vacation experience, as well as for having satisfied your expectations. We have taken note or your observation regarding the adults pool and will make sure to take the necessary steps...

Vancouver, Canada
Reviewed 4 weeks ago

It's not a place that has a lot of frills, but has everything you need, Bar, Restaurant, Mini Mart, Elevators, Rooms with fabulous views, 2 Pools, beach isn't great. You can whale watch right from your balcony. Bus service North and South is right in front of the Resort, 8 Peso's to go in to town or Mismaloya. The staff...

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Thank maierplus
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you much for your comments regarding your recent stay at our Costa Sur. We are very glad to have been able to satisfy your expectations, for the second time now, and to see that Fernando went above and beyond what you would normally expect. We are very proud of his professionalism and courtesy and we will make...

Tucson, United States
Reviewed 4 weeks ago

Property is remote and not close to restaurants. Beach access is limited based on the tides. More rocks are needed in the breakwater area to protect the cove and the first floor of the property. Not a very sandy beach. Service in the pool/bar area was horrible!! I asked for a Panini sandwich and the girl at the grill rolled...

Review collected in partnership with this hotel
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1Thank Lynn S
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Lynn thank you foe letting us know about your recent expericence with us and please accept our apologies for the issues you ecnountered while trying to enjoy our food and beverage services. You can be sure we will be looking into them in order to take the necessary corrective measures to prevent them form happening again. Once again thank...

Houston, Texas
Reviewed 4 weeks ago

This could be a charming mexican boutique hotel - certainly the staff - who have been there forever - go out of their way to make you feel welcome. Please, please keep the mexican motive when updating and don't try for "New York knock off" renovations! Unfortunately it has become a venue for weddings which - because of the small...

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Thank bavaria93

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Free Parking
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Spa
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Conference Facilities
Official Description (provided by the hotel)
Costa Sur Resort & Spa is a beautiful 202 unit all suite resort just five minutes from downtown Puerto Vallarta. It features ocean front views on each suite as well as fully equipped kitchenettes and balconies. Each room has been updated with king size beds, 42" flat screen TVs and ipod docking stations. Our pride is our private beach with ocean lagoon making Costa Sur the only hotel where guests can snorkel onsite. Costa Sur has two pools, two bars and a wonderful ocean view restaurant, "La Cascada." Make sure to check our "All inclusive add-on." We also feature a mini-mart, a wonderful spa, a gym, free Wi-Fi, ATM and an internet center. Everything for a great vacation! ... more   less 

Additional Information about Costa Sur Resort & Spa

Address: Carr. Puerto Vallarta a Barra de Navidad Km. 4.5 | Zona Hotelera Sur, Puerto Vallarta 48390, Mexico
Region: Mexico > Jalisco > Puerto Vallarta
Price Range: ₹ 6,234 - ₹ 10,591 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Costa Sur Resort & Spa 3.5*
Number of rooms: 202
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Orbitz and Jetsetter so you can book your Costa Sur Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Costa Sur Hotel Puerto Vallarta
Costa Sur Resort And Spa
Playa Del Sol Costa Sur
Hotel Style:
#15 Business Hotel in Puerto Vallarta
#21 Spa Hotel in Puerto Vallarta
#29 On the Beach Hotel in Puerto Vallarta
#32 Family Hotel in Puerto Vallarta
#34 Romantic Hotel in Puerto Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from Costa Sur Resort & Spa staff and other travellers.
82 questions
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Questions? Get answers from Costa Sur Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't stay in rooms on the pool end of the building. Too noisy.”
 of 5 bubbles Jeankingman, 20 Feb 2017 | Read review
“6th floor is street level - where you get to listen to traffic all day & night; avoid if possible!”
 of 5 bubbles katiekA9260HO, 27 Jan 2017 | Read review
“Watch out for the concrete headboards on beds. Ouch! Rooms need brighter lighting.”
 of 5 bubbles S3280LVmichaelj, 27 Jan 2017 | Read review
“All rooms have a view of the bay”
 of 5 bubbles maierplus, 27 Jan 2017 | Read review
“The end rooms in the North tower (studios) are less noise, especially during weddings”
 of 5 bubbles bavaria93, 25 Jan 2017 | Read review
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