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Costa Sur Resort & Spa

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Costa Sur Resort & Spa
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1,172 Reviews from our TripAdvisor Community

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Showing 762: English reviews
Reviewed 2 days ago NEW

Close enough yet private. My husband and I and our children (28, 23, 17). Us a honey moon suite and the kids a mini apartment. The kids loved there apt. and we shared the honey moon suite with our daughter a couple of nights and didn't mind because everything was so amazing. The food rivals any of the fancy top...

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Helpful?
Thank Debbie W
Nampa
Reviewed 3 days ago NEW

This was my first trip to mexico. I flew in alone and met up with some friends and family. I felt safe and happy the whole time. It was beautiful everyone was friendly and helpful! I hope to come back one day. The prices were great too! Loved it! :)

Review collected in partnership with this hotel
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Helpful?
Thank Amber Q
Los Angeles
Reviewed 5 days ago NEW

My boyfriend and I took advantage of an online travel offer, booked this on Sunday and showed up on Tuesday. We were not interested in the larger resorts in the area. Our rate included "American Breakfast" which was a great deal (2 eggs any style -- cheese, bacon, sausage, etc., small fruit plate or juice -- green juice was my...

Review collected in partnership with this hotel
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Helpful?
Thank Jory L
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you very much for such a detailed review of our Costa Sur, I do not think there is much more to add, looks like you enjoyed most of our areas and activities. We are very glad you decided to take the offer and gave us the chance to be your hosts for this visit to Puerto Vallarta;...

San Diego
Reviewed 5 days ago NEW

Great place. Amazing property and views. Staff are super friendly and go above and beyond. Very clean and safe. Speaking of safe, the one that was in our room was broken as well as the balcony sliding glass door. The latch did not lock. We took our chances and were just fine but would have been more at ease with...

Review collected in partnership with this hotel
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Helpful?
Thank shaunb718
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you very much for taking the time to comment on your recent stay at our Costa Sur. Your comments are very impoortant to us and we are making sure to look into the maintenance issues you are reporting in order to correct the situations and avoid problems to future guests. We are glad our staff went all...

Reviewed 5 days ago NEW

Unfortunatly, I experienced a poor service level from the hotel personnel. I spent 2 nights, but was sad to see the lack of attention and service from the waiters, one night went to the bar by the pool, we sat down several minutes, 2 bar tenders and the lady at the cashier, we had no service at all, they didn't...

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Helpful?
Thank Rafael V
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Rafael thank you very much for the time taken in commenting about your recent stay with us. Your observations are very important and we would like to apologize for the lack of service you encountered while our guests. We want to assure you we have taken the necessary steps in order to correct the situation through our Food &...

Atlanta, Georgia
Reviewed 5 days ago NEWvia mobile

A great weekend with family, the hotel is about 20 min from the romantic area of puerto Vallarta ( old downtown ) and even transportation is cheap, there is no way to walk anywhere including the "private mini beach". Staff is great and on top of service. Housekeeping does a great job as well as the food and beverage team...

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Helpful?
Thank agustinyparaiso
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you for taking the time to comment on your recent stay at our Costa Sur. Your observations are very important to us and we are very sorry for the setbacks you encountered while our guests. We can assure you we have taken note of them and will be takning the necessary corrective actions in order to avoid...

Mountlake Terrace, WA
Reviewed 6 days ago NEW

This was our first trip to PV and to Costa Sur. We traveled with seasoned travelers who have been coming to Costa Sur and PV for 15 years. While this is an older resort, it is clean and fresh and slightly dated, on the water with easy access to town via local bus or taxi. We enjoyed water aerobics, pool...

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Helpful?
Thank barbarapwa
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Barbara thank you very much for your great comments on your recnet stay at our Costa Sur. We are very glad you accepted your friends' invitation to stay with us on your first trip to Puerto Vallarta and proud to having satisfied your expectations as well as for having delivered a very successful vacation experience. Your rating of our...

Los Angeles, California
Reviewed 6 days ago NEW

My husband and I visited Sayulita over Christmas and stayed here our last night in Mexico because our house in Sayulita was already booked for the final night of our vacation. We paid $285 for the room, so we expected it to be decent but it was anything but. The room was dingy and extremely worn out- lots of chipped...

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Helpful?
Thank DBangit
Prescott, Arizona
Reviewed 1 week ago

We purchased our unit in early 90"s and have enjoyed every year even more than the previous. Courteous staff that are long-term employess, feel like family. Location is close to old town, on the bus and taxi route with far more charm than any of the Americanized "big boxes" in Nuevo Vallarta. Have brought guests from age 3 to 80...

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Helpful?
Thank Lorystory
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you for having written this review regarding your past stay at our Costa Sur. We are very glad to be able, after all these years, to maintain your preference and that we keep receiving you, your guests and famly over time. Our staff is in fact responsible for many repeat guests and we are proud to know...

Reviewed 1 week ago

I've stayed at the Costa Sur probably six or seven times. I love this place - great staff, great price, great location. The drawback on the last visit or two have been the weddings. The weddings seem to bring in a down-market crowd. I was totally grossed out when I found a used Q-tip and a bandage floating in the...

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Helpful?
Thank Robert P
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Robert thank you for the post regarding your past stay with us. We are very sorry we were not able to satisfy your expectations this past visit but would like to let you know that steps have been taken in order to control the noise or loiudness of the music every time we have an event. The weddings being...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Free Parking
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Spa
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Conference Facilities
Official Description (provided by the hotel)
Costa Sur Resort & Spa is a beautiful 202 unit all suite resort just five minutes from downtown Puerto Vallarta. It features ocean front views on each suite as well as fully equipped kitchenettes and balconies. Each room has been updated with king size beds, 42" flat screen TVs and ipod docking stations. Our pride is our private beach with ocean lagoon making Costa Sur the only hotel where guests can snorkel onsite. Costa Sur has two pools, two bars and a wonderful ocean view restaurant, "La Cascada." Make sure to check our "All inclusive add-on." We also feature a mini-mart, a wonderful spa, a gym, free Wi-Fi, ATM and an internet center. Everything for a great vacation! ... more   less 

Additional Information about Costa Sur Resort & Spa

Address: Carr. Puerto Vallarta a Barra de Navidad Km. 4.5 | Zona Hotelera Sur, Puerto Vallarta 48390, Mexico
Region: Mexico > Jalisco > Puerto Vallarta
Price Range: ₹ 5,872 - ₹ 12,084 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Costa Sur Resort & Spa 3.5*
Number of rooms: 202
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, TripOnline SA, Hotels.com and Jetsetter so you can book your Costa Sur Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Costa Sur Resort And Spa
Costa Sur Hotel Puerto Vallarta
Playa Del Sol Costa Sur
Hotel Style:
#15 Business Hotel in Puerto Vallarta
#22 Spa Hotel in Puerto Vallarta
#30 On the Beach Hotel in Puerto Vallarta
#32 Family Hotel in Puerto Vallarta
#34 Romantic Hotel in Puerto Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from Costa Sur Resort & Spa staff and other travellers.
79 questions
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Questions? Get answers from Costa Sur Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The Weather was perfect mid 80s the whole time. Ocean View and Balcony/Sound of Waves are quiet when sliding door closed. Amazing Staff.”
 of 5 bubbles debbiewE1305MG, 19 Jan 2017 | Read review
“I literally can't think of anything that wasn't perfect with the room!”
 of 5 bubbles amberq91, 18 Jan 2017 | Read review
“All rooms face the magnificent bay. 13th floor -- we could see for miles. We left the sliding glass door to the balcony open all night to hear the wonderful gentle waves over the rocks. The room looked exactly like the pictures online. Spacious, quiet, and very comfortable.”
 of 5 bubbles J0ryL, 16 Jan 2017 | Read review
“All rooms have a water view. Fireworks were great on New Year's Eve.”
 of 5 bubbles barbarapwa, 15 Jan 2017 | Read review
“Don't stay here”
 of 5 bubbles DBangit, 15 Jan 2017 | Read review
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