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Costa Sur Resort & Spa

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Costa Sur Resort & Spa
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1,125 Reviews from our TripAdvisor Community

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Showing 730: English reviews
Reviewed yesterday NEW

I took my wife and kids here for dinner. Our Server Marco offered excellent service and the rest of the staff was very friendly and attentive. We ordered the whole fish grilled snapper which was very tasty and the Fettucine frutti del mar which had a lovely sauce and the pasta and seafood was cooked perfectly. The view is spectacular...

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Helpful?
1Thank Owen R
Delta, Canada
Reviewed yesterday NEW

I was on a vacation to save street dogs while in P.V mexico,,this is by far the best hotel I have stayed at in Mexico. I have stayed a some pretty fancy hotels and this being a mid range hotel turned out to be the best so far! I stayed in one of the new rooms on the 8th floor,...

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Helpful?
Thank RacAttack1
Sherman
Reviewed 4 days ago NEW

Costa Sur was pleasant enough. They allow smoking everywhere so the pool area and bar stunk of smoke. In 7 days they had 3 weddings which blocked off a large part of the view of the ocean from the common area. The drinks were weak, drowned down with mixer. We stayed in the 1 bedroom suite and it was spacious....

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Helpful?
1Thank 528staceyr
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you very much for taking the time to comment on your recent stay at our Costa Sur. Your observations are very important to us and we have taken note of the remarks regarding our food and beverage department operation. You can be sure we will take the necessary steps in order to correct the situation. Once again...

Chubbuck
Reviewed 5 days ago NEW

My bill for November 17-December 1 was over $1,000 for food and drinks to my room (room 703) I'm not sure I didn't pay someone else's bill? I was not given a receipt so could not argue the amount. There were several days we ate or drank nothing . We have been going to Costa Sur for over 10 yrs...

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Helpful?
Thank A1108YVstevenm
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you for taking the time to let us know about your recent stay with us, your comments being very important to us. In this case, I am amazed you paid over $1,000.00 without asking the cashier at the front desk what the charges were for of if they belonged to you. I can assure you our system...

Reviewed 6 days ago NEWvia mobile

As always our vacation here was wonderful. Arturo, Fernando and Christian at the welcoming desk were a great help. Waiters and bartenders are always fantastic and Osbaldo, Kiki and Fabricio are as charming and helpful as ever. A special thank you to the activity staff, Jose, Arturo, Veronica and Amaya are wonderful and attentive to the guests safety and every...

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Helpful?
Thank Pamela L
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Pamela thank you very much for your great comments about your recent stay at our Costa Sur. We are very glad to be able to satisfy your expectations and needs every time you return and we wiil make sure to let all the employees you mention know about your nice words. They will appreciate this very much. Once again...

Alberta, Canada
Reviewed 1 week ago

The food was really good! But the hours for everything were horrible. They roped off the ocean entrance, and shut down the pools, bar, and restaurant at 10 PM. We ran the bar out of bottled water twice, in a span of four days, and we weren't ordering any more than we could consume. The service was fairly inconsistent. Some...

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Helpful?
1Thank Robert C
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Robert thank you much for taking the time to comment on your recent stay at our Costa Sur. Your observations are very imopirtant for us as they allow for actions to be taken and corrections to be made. We will review the food & beverage service area (waiters assignments) in order to make sure we have a cosntant level...

Alberta
Reviewed 1 week ago

We have never had such a bad experience in a Mexican resort. Everything shuts down at 10:00 PM including the pools and beach and the security guard will not let you do anything after the place shuts down. You don't get an Internet in your rooms, so you have to go to the lobby to use it and it is...

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Helpful?
Thank 697jagank
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you for your comments regarding your recent stay with us. Your observations are very important to us and we are very sorry for not having been able to satisfy your expectations. We hope you will be back to Puerto Vallarta one day and enjoy the destination we love. Sincerely.

Kent
Reviewed 1 week ago

Costa Sur has been in existence for several decades and has the unique characteristics of being built right off the coastline. Many newer resorts are stepped back from the ocean. Not here, You are just a few steps into the ocean with crystal clear water and a rock barrier that protects swimmers from big waves as well as provides homes...

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Helpful?
1Thank Rudy W
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Rudy thank you very much for taking the time to comment on your recent stay at our Costa Sur. We are very glad we were able to satisfy your expectations, as well as for having delivered a successful stay. The wifi project for the south tower is in the works and we hope we will be able to cover...

Olympia, Washington
Reviewed 1 week ago

We have been going here for years and was our first time back in 8 years. It is a very clean and comfortable Resort to have a very pleasant relaxed stay. If you like lots of frills this is not the place for you with that being said I do not want you to think it has nothing. It is...

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Helpful?
Thank Cindyxxx
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Cindy thank you very much for taking the time to comment on your recent return trip to our Costa Sur. We are very glad you decided to come back and enjoy our atmosphere once again, as well as for having been able to deliver a great vacation experience. We hope,to have you back many more times to your "home...

San Jose, California
Reviewed 1 week ago

Super Friendly Staff / Antiquated Facility Positives: Views were wonderful. Small private ocean beach for guests. Staff was friendly and very helpful. Most spoke English very well. Good food and buffets. They have events throughout the day for those who don’t want to venture into town. Two pools (One adult pool and one for all). Only 90 peso’s by taxi...

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Helpful?
Thank JulieR23
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Julie thank you very much for the time taken in commenting about your recent stay at our Costa Sur. We are very glad we were able to satisfy some of your expectations and want to let you know that your observations are very important to us, as they allow for corrective actions to be taken and issues resolved. Even...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Free Parking
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Spa
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
Official Description (provided by the hotel)
Costa Sur Resort & Spa is a beautiful 202 unit all suite resort just five minutes from downtown Puerto Vallarta. It features ocean front views on each suite as well as fully equipped kitchenettes and balconies. Each room has been updated with king size beds, 42" flat screen TVs and ipod docking stations. Our pride is our private beach with ocean lagoon making Costa Sur the only hotel where guests can snorkel onsite. Costa Sur has two pools, two bars and a wonderful ocean view restaurant, "La Cascada." Make sure to check our "All inclusive add-on." We also feature a mini-mart, a wonderful spa, a gym, free Wi-Fi, ATM and an internet center. Everything for a great vacation! ... more   less 

Additional Information about Costa Sur Resort & Spa

Address: Carr. Puerto Vallarta a Barra de Navidad Km. 4.5 | Zona Hotelera Sur, Puerto Vallarta 48390, Mexico
Region: Mexico > Jalisco > Puerto Vallarta
Price Range: ₹ 5,245 - ₹ 13,826 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Costa Sur Resort & Spa 3.5*
Number of rooms: 202
Reservation Options:
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Also Known As:
Costa Sur Hotel Puerto Vallarta
Costa Sur Resort And Spa
Playa Del Sol Costa Sur
Hotel Style:
#15 Business Hotel in Puerto Vallarta
#22 Spa Hotel in Puerto Vallarta
#30 On the Beach Hotel in Puerto Vallarta
#32 Family Hotel in Puerto Vallarta
#34 Romantic Hotel in Puerto Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from Costa Sur Resort & Spa staff and other travellers.
72 questions
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Questions? Get answers from Costa Sur Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“new rooms on 8th floor”
  • room 803
 of 5 bubbles RacAttack1, 6 Dec 2016 | Read review
“bring your own bottles of wine. ”
 of 5 bubbles 528staceyr, 3 Dec 2016 | Read review
“All the units are Ocean front. The elevators are slow so if that is a issue stay in the one bedroom tower they have far less people there and are huge.”
 of 5 bubbles Cindyxxx, 27 Nov 2016 | Read review
“Fix the things that need to be fixed in the rooms.....”
 of 5 bubbles paullZ2774HO, 16 Nov 2016 | Read review
“Ask for their Remodel rooms, floors that are not remodeled need some improvement”
 of 5 bubbles maripposa, 10 Nov 2016 | Read review
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