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Park Royal Puerto Vallarta

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Park Royal Puerto Vallarta
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841 Reviews from our TripAdvisor Community

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There are newer reviews for Park Royal Puerto Vallarta
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Showing 479: English reviews
Lake Worth, Florida
Reviewed 13 February 2017

The staff at this hotel made our stay very enjoyable. The downsides were the small beach,altough very private and lovely, we like to beach walk and this was not possible. It is a short bus ride into old PV which was full of restaurants and a great promenade. We both had bouts of tummy upset as did several other guests....

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1Thank Barb p
Park Royal P, Gerente at Park Royal Puerto Vallarta, responded to this review

Dear Barb, First of all, we would like to thank you for choosing Park Royal Puerto Vallarta as host of your recent holidays and for the time taken to share your experience. We are truly grateful for your appreciation towards the service provided and for highlighting how much you enjoyed your stay. Your satisfaction as guest is our priority. On...

Garland, Utah
Reviewed 11 February 2017

Enjoy your stay. Don't spend time in the sales membership office buying or upgrading because even if you sign and then change your mind within the allotted time they won't cancel the contract. In fact, the sales representative knew we already had upgraded to the same program in 2012 he was having us sign for again and then when we...

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1Thank Patricia W
Park Royal P, Gerente at Park Royal Puerto Vallarta, responded to this review

Dear Patricia, Let us thank you in the first place for staying at Park Royal Puerto Vallarta. We extend an honest apology to you for the unpleasant situation occurred during your stay with the Sales Rep of Time Share. Our mission is to make your stay as pleasant as possible. For that reason, we welcome all of your feedback as...

Mexico City, Mexico
Reviewed 8 February 2017

I like the service the room very clean the food delicious he swiming poll clean the beach private no selers good service of the travel agency delicious snakes in the swimmin pool and excelent people in the hotel

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Thank L4343HEjavierb
Park Royal P, Gerente at Park Royal Puerto Vallarta, responded to this review

Dear Javier B, Thank you for your preference and for your kind review. It was a pleasure to welcome you at Park Royal Puerto Vallarta. It is enormously satisfying to know that you had a memorable stay. That is one of our main goals and it is good to know that we are on the right track. It is thanks...

Reviewed 4 February 2017

This hotel is in desperate need of being upgraded. Only 1 elevator of the 2 worked. We were on the 10th floor and walked down every time. The beach area is not big. The waves were very big and the Beach was blocked off 4 of the 5 days. Only 1 a la cart (Italian) was the only good thing...

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3Thank Lori W
Park Royal P, Gerente at Park Royal Puerto Vallarta, responded to this review

Dear Lori, Let us thank you in the first place for staying at Park Royal Puerto Vallarta. Please accept our most sincere apologies for the unfortunate situation experienced during your stay. It is our priority to provide our guests with a memorable experience. Therefore, we appreciate any form of feedback as it helps us improve to continue exceeding your expectations....

Greenfield, Wisconsin
Reviewed 4 February 2017

A very nice hotel clean and great staff but don't like the pressure sales pitch at time of check in to go to a sales pitch seminar also if you want to be near the Malecon this is not the hotel for you but if you dont mind taking a taxi to the Malecon an awesome beautiful views and great...

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Thank Tom O
Park Royal P, Gerente at Park Royal Puerto Vallarta, responded to this review

Dear Tom, First and foremost, we would like to express our gratitude for staying at Park Royal Puerto Vallarta. It is really pleasing to read how much you enjoyed our facilities and services. We are glad that we managed to make you feel comfortable and well cared for. Regarding the Time Share staff, we are working on this issues for...

Las Vegas, Nevada
Reviewed 19 January 2017

The food and beverages were average at best, the charge for the all inclusive were a lot more that what you would spend eating and drinking anywhere else. They give you the drinks in little cups that by the time you go back to the beach or to your room, the drink is gone!

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1Thank K7781ZQmexicotravel
Park Royal P, Gerente at Park Royal Puerto Vallarta, responded to this review

Dear K7781ZQmexicotravel, Before anything else, thank you for your stay at Park Royal Puerto Vallarta. Your comments are very important to us as they help us identify our areas of opportunity and continue to reach our goal which is our guests' satisfaction. Please know that we are currently implementing action plans to revert this situation. I hope you granted us...

Reviewed 16 January 2017 via mobile

The first room we were assigned was horrific. The only renovated rooms have double beds. No fitness center, no tennis courts, no mini bar, no steak house. One Italian restaurant, one snack bar and one buffet. You are not allowed to bring food to your room from either. Room service extra. No beach bar, I feel cheated and seriously in...

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3Thank Kiki G
Park Royal P, Gerente at Park Royal Puerto Vallarta, responded to this review

Dear Kiki G, Before anything else, thank you for your stay at Park Royal Puerto Vallarta. It is with great concern that I read the review you kindly shared. It disappoints me to know that we did not succeed in meeting your needs, for which I want to make an apology. It is our priority to provide our guests with...

portsmouth. england
Reviewed 12 January 2017

We stayed at this hotel recently and upon arrival the staff were very helpful and in particular the Hotel Division Manager, Jose Ravou Jazcouez. The concierge, Samuel was really great and organised a brilliant tour called 'Beach Boy' tour. We stayed in the Junior Suite and had the most exceptional full ocean view which was memorable. To summarise, I would...

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3Thank karenrebel
Park Royal P, Gerente at Park Royal Puerto Vallarta, responded to this review

Dear Karen Rebel, Before anything else, thank you for your stay at Park Royal Puerto Vallarta and for the time taken to share your pleasing experience. I am truly grateful for your appreciation towards the service provided by our staff members and for highlighting how much you enjoyed your stay. Know that your satisfaction as guest of our resort is...

Mexico City, Mexico
Reviewed 11 January 2017

This is a terrible hotel. They made everything possible for me and my girlfriend to have a terrible experience. Since we checked-in, we didn't receive the room we booked months ago (Suite with Jacuzzi). This was the beggining of our nightmare. Let's highlight the fact that the room key said "Time to Relax". Obviously we couldn't relax at all with...

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2Thank robertolD9245XP
Park Royal P, Gerente at Park Royal Puerto Vallarta, responded to this review

Dear Mr. Roberto, Thank you for your stay at Park Royal Puerto Vallarta. It is with great concern that I read the review you kindly shared. It disappoints me to know that we did not succeed in meeting your needs, for which I want to make an apology. Please know that immediate measures have been taken alongside the staff members...

Reviewed 10 January 2017 via mobile

We would like to thank the staff at Park Royal for their kind and attentive service. We had a wonderful 5 days, with an incredible room, amazing view, wonderful food, very nice pool and great access to what felt like a private beach. The rooms were very nice and very clean, the staff was very helpful and the service in...

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2Thank Russ C
Park Royal P, Gerente at Park Royal Puerto Vallarta, responded to this review

First of all, I would like to thank you for taking the time to share your enchanting experience and for choosing Park Royal Puerto Vallarta as host of your vacation. Please know that it is enormously satisfying to know that we provided you with a memorable stay. That is one of our main goals and it is good to know...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Park Royal Puerto Vallarta

Address: Carretera Barra de Navidad KM 8.5, Puerto Vallarta 48390, Mexico (Formerly BEST WESTERN PLUS Suites Puerto Vallarta)
Region: Mexico > Jalisco > Puerto Vallarta
Price Range: ₹ 8,105 - ₹ 18,889 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Park Royal Puerto Vallarta 3.5*
Number of rooms: 120
Reservation Options:
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Hotel Style:
#34 Spa Hotel in Puerto Vallarta
#54 On the Beach Hotel in Puerto Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from Park Royal Puerto Vallarta staff and other travellers.
67 questions
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Questions? Get answers from Park Royal Puerto Vallarta staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ocean view room was great, 4th floor had some wi-fi”
 of 5 bubbles Christopherox, 22 Mar 2017 | Read review
“Make sure you secure a renovated room. I think they are all done on floor 9 but not sure where else.”
 of 5 bubbles BabyGoats, 14 Mar 2017 | Read review
“Higher floors have the best sunset views and are renovated.”
 of 5 bubbles JeanAnneW, 5 Mar 2017 | Read review
“Top flor are best”
 of 5 bubbles , 3 Mar 2017 | Read review
“Good luck!”
 of 5 bubbles kjdavis1, 22 Feb 2017 | Read review
5 of 5