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Ave De Las Garzas 136 Zona Hotelera, Puerto Vallarta 48333 Mexico
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About

#46 of 160 hotels in Puerto Vallarta
Location
Cleanliness
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Value
The Hilton Puerto Vallarta Resort is conveniently located just 5 minutes south of Gustavo Diaz Ordaz International Airport (PVR) and only 10 minutes North of Puerto Vallarta's city center. Our resort is in the heart of the hotel zone and located between the most modern and newest malls in the area. Jogging paths and golf are nearby, as well as many restaurants and retail shops. Our tastefully-appointed resort features modern conveniences, along with a great location and recreational amenities to please leisure guests. Spacious guest rooms and suites boast a long list of guest amenities, generous work surfaces, luxurious Hilton Serenity beds and complimentary WiFi access. For your convenience, wireless HSIA is available in public areas throughout the resort. Our guests have full use of our many amenities including: * A sparkling outdoor pool in a beautiful central courtyard * A well-equipped fitness center * Spa Relax in our inviting Lobby Lounge-Sunset Bay Lounge or dine at our Mexi
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Property amenities
Paid private parking on-site
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Canoeing
Babysitting
Wifi
Paid internet
Hot bath
Pool / beach towels
Swimming pool toys
Infinity pool
Rooftop pool
Pool with view
Adult pool
Outdoor pool
Private pool
Saltwater pool
Yoga classes
Fitness / spa changing rooms
Fitness classes
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Kid-friendly buffet
Outdoor dining area
Snack bar
Rooftop bar
Game room
Aerobics
Billiards
Entertainment staff
Video game console
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Head massage
Manicure
Massage
Massage chair
Neck massage
Pedicure
Salon
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Executive lounge access
Gift shop
Outdoor furniture
Shared lounge / TV area
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Private balcony
Minibar
Refrigerator
Cable / satellite TV
Bath / shower
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Iron
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Modern
Languages Spoken
English, Spanish
Hotel links
Special Offer:Price Match Guarantee
5769Reviews655Q+A100Room tips
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Mathew Burke wrote a review Nov 2022
1 contribution
The room was very comfortable and had everything you needed, including room service and a re-stocked mini-bar every day. The breakfast was nice, although the toaster was out of action for most of our 7 days there - I love my toast! Lots of breakfast juices, but none appeared to be 'freshly squeezed', which was disappointing. Can I mention some members of staff who went out of their way to help: Grisadella (originally from Texas), Edgar (the tall one!) and Candido. Also, not forgetting Milton at the bar - all greatly skilled at Customer Service. Also, we had a medical emergency, so a special thanks to Donaldo and Jose, who were magnificent in their support and professionalism.
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Date of stay: November 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Voyager511542 wrote a review Jun 2022
6 contributions3 helpful votes
Hotel's Favourite
Buffet Restaurant SeaFire extraordinary service provided by Daniel Manuel Gerard and Miguel who define the vision and mission of Hilton daily. They continuously went above and beyond daily meeting and greeting myself and wife by name. They had our drinks and table ready. They took our orders so we wouldn’t wait in line they carried our plates to our table they help my wife seat in her chair such manners and courtesy exceptional service. Our housekeeper Paula daily service our Room 301 immaculate impeccable cleaning and friendly helpful personality. Special touches such as a flower left on my book and a chocolate mint on pillow. These made me feel special and put a smile on my face. Dulce at La Hacienda adult pool got an umbrella a table setup within a minute took our order and literally save me from an iguana Pepe she was outstanding! Michelle Housekeeping public area does an amazing job up keeping everywhere with a smile!!! Thank you all for making our stay memorable and we will definitely be back next year!!
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Date of stay: May 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Patrick S wrote a review Nov 2022
Seattle, Washington11 contributions5 helpful votes
+1
The resort is beautiful. Well kept. The food at the buffets were delicious. The staff there were all friendly and easy to communicate with. Roberto was awesome. Always made sure my family and I were well taken care of. I think it’s the best hotel in that area honestly
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Date of stay: November 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Bethany H wrote a review Nov 2022
5 contributions2 helpful votes
My company booked the whole resort and convention center for a retreat. Overall it was a pleasant experience! There are several restaurants and food options throughout the resort. There are two buffet style and three sit down and order off a menu style. The food was decent! Nothing to write home about, but it wasn't awful either. There are plenty of bars throughout the resort, so if drinking is your thing, this is the place for you (same goes for most all inclusive resorts). If you are someone who gets a lot of mosquito bites, bring bug spray! There are a ton of them by the water and outdoor restaurants. The layout of the resort took a day or so to get used to because not all the elevators take you to the same places, so make sure you find a map. They have a web app you can use to find a map, hours of the restaurants, order room service, and more. The house keeping staff are really attentive and thorough. They always refill the minibar (free) with sodas, beer, and bottled water. If you want/need more, just call the front desk. Most of the bars have soda and bottled water too.
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Date of stay: November 2022
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Room Tip: Middle floors are quieter since there is a roof-top bar with loud music.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Radders40 wrote a review Nov 2022
London, United Kingdom3 contributions6 helpful votes
Firstly this is no longer a Hilton Hotel as unbeknown to us it was being taken over by Krystal group (think they’re a US owned group) half way through our stay , certainly not 4 stars. This was only mentioned to us on our first evening by reception but no other information about how the transition might affect us - Bit shambolic in terms of my husband having to advise reception that the WIFI had changed and after 3 phone calls they managed to find out what was going on in terms of how to access it. The old room card keys were being replaced by wrist band system but it was only through hear say from other English speaking guests that we knew we had to go and ask for them to be changed. We had paid for 2 Suites as there’s 3 of us and our Daughter is an adult so enjoys her own space. The first room we were taken to (Garden Room / allegedly a suite) had a terrible stale damp aroma to it and if you call a 2ft brick wall in front of you a scenic garden view then I’m the man on the moon ! The second room (Pool Suite) evidently reception said was an upgrade but we’d already expected that as part of the price of what we paid for our holiday , was clean & spacious but really not 4 stars. For an all inclusive based stay you expect the food options to be decent but sadly they weren’t. The main buffet restaurant was like a school canteen and food options were poor. Speciality restaurants were hit and miss in terms of quality and whether they were open but I can’t grumble at the Italian themed one which was nice or the Sushi restaurant in the main part of hotel at the Skybar which was very good shame it only opened throughout the day. We stayed at the Hacienda / Adults only side and to be fair the staff couldn’t do enough for us at breakfast or round by the pool during the day , really friendly always smiling. Fair enough I’m not under any illusion that when you pay for an all Inclusive holiday you expect that you may need to eat out occasionally depending on your taste & preferences but we ended up eating out for 6 of the 10 days in some of the top restaurants either in the old town / Malecon area or just near to the hotel which were great. But that’s added another £800 to an already expensive holiday. Weather was beautiful and views amazing , lovely part of Mexico would come back but definitely not to this resort
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Date of stay: October 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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30518990jar wrote a review Oct 2022
1 contribution
This resort was so nice the staff was so friendly and helpful. We had great service from Edwin and Antonio at the Sea Fire and Alcatraz was great fun at the pool. Edgar was so helpful at the front desk and Milton was the best bartender.
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Date of stay: October 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Hayley B wrote a review Oct 2022
1 helpful vote
I rarely write reviews but this Hilton deserved one solely on their customer service. My friend and I came to stay for her birthday weekend and booked a suite. The experience itself as far as the inclusive resort was not what we were expecting. The building is run down and they’re doing renovations but it’s also being bought out by another company so it just is what it is right now. However, since we were displeased with some things upon the first couple hours of arrival the staff jumped into action to help us book the other Hilton at the riviera. Major thank you to Enka Ibańez the manager and Raul Cervantes for going above and beyond to treat us to dinner that evening to make our stay more pleasurable and getting us an SUV to the other resort free of charge. To top it off the bell hop boys were amazing (Alejandro and Luis) and we’re super fun to chat with while we waited on accommodations. Thank you for having such a wonderful staff to take good care of my friend and myself!! The staff I listed deserve some appreciation and a shout out!
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Date of stay: October 2022
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Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Darrin wrote a review Oct 2022
West Kelowna, Canada1 contribution
Had a 10 nite stay at the Hilton PV and would definitely go back. The staff was so helpful and friendly. Edwardo at the pool was amazing. Always there to help and answer our questions! Amazing job! The lobby bartender (Milton) made exceptional drinks. Some of the best lemon drops ever. Donaldo at concierge was so great at planning a very romantic beautiful anniversary dinner. He very much went above and beyond. Favourite restaurant was Italian. Focaccia bread was delicious! Our room was absolutely beautiful. We had a junior suite with a pool. Cant say enough about that.
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Date of stay: October 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Eunice Huesca, Propietario at Hilton Puerto Vallarta Resort
Responded 28 Oct 2022
Dear Darrins Thank you for visiting Hilton Puerto Vallarta. We are pleased to know that your experience was good, we appreciate your comments to improve. Our quality department is working on it to improve your experience and expectations. We look forward to your visit again and give you the best welcome.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Unhappy wrote a review Oct 2022
1 contribution
This resort is not a 4 Star Resort! The rooms are out dated and rundown, the couch is full of stains, make sure you lay a towel down to sit on it. The balcony’s are warn nothing like the pictures online. The restaurants are full of flies and open air. There is only 3 that are worth going to (that you don’t have to fight the flies for your food) for lunch or dinner but not open every night other then that they are all buffet style with no air conditioning. The so call Starbucks has fresh ground coffee but did not make any specialty drinks as they did not have the syrup to do so. They did have fruit, muffins, yogurt and oatmeal and a very nice lady to help you in the morning. I do have to say that ALL the staff go out of their way to make you feel welcome and accommodate you as best they can I give them a 10. The Adult swimming pool the iguana's get in the pool and then they crawl on your chairs. They have bit a guest recently. The front desk does not exchange money of any kind! Not even a twenty dollar bill. Do if you want peso’s or even change for your own $$ better bring it with you! If you want a wonderful dinner while enjoying a sunset go in town!
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Michell Heinzman wrote a review Oct 2022
Montara, California1 contribution
My husband and I booked a room in the adult only area called the Hacienda. The room is nice enough. But the staff make this the best stay. We are 5 days into our 10 day stay and so far the staff have gone above and beyond. It’s an all inclusive resort that has a buffet for ever meal and then you can make a reservation at one of four restaurants for dinner. We have eaten at the Mexican, French, and Italian restaurants so far. The choices and quality of dinners has been very good. Our stay is considered in the off season so it has not been too crowded but I will admit a bit too hot. But they have several pools to choose from and people coming around serving drinks at all pools. I would come back here again for sure.
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Eunice Huesca, Propietario at Hilton Puerto Vallarta Resort
Responded 24 Oct 2022
Dear Michelle Thank you for visiting Hilton Puerto Vallarta. We are pleased to know that your experience was good, we appreciate your comments to improve. Our quality department is working on it to improve your experience and expectations. We look forward to your visit again and give you the best welcome.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$228 - $344 (Based on Average Rates for a Standard Room)
LOCATION
MexicoJaliscoPuerto Vallarta
NUMBER OF ROOMS
451
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HILTON PUERTO VALLARTA RESORT - Hotel Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about Hilton Puerto Vallarta Resort
Which popular attractions are close to Hilton Puerto Vallarta Resort?
Nearby attractions include Playa Norte (0.3 km), Xtine (0.1 km), and Collage (0.3 km).
What are some of the property amenities at Hilton Puerto Vallarta Resort?
Some of the more popular amenities offered include a rooftop bar, free breakfast, and a pool.
Which room amenities are available at Hilton Puerto Vallarta Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hilton Puerto Vallarta Resort?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hilton Puerto Vallarta Resort?
Yes, paid private parking on-site and paid private parking nearby are available to guests.
What are some restaurants close to Hilton Puerto Vallarta Resort?
Conveniently located restaurants include Porfirio's Vallarta, Abbraccio Cucina Italiana, and Outback Steakhouse.
Are there opportunities to exercise at Hilton Puerto Vallarta Resort?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Are any cleaning services offered at Hilton Puerto Vallarta Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Puerto Vallarta Resort offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hilton Puerto Vallarta Resort?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hilton Puerto Vallarta Resort?
Many travellers enjoy visiting Parroquia de San Miguel Arcangel Church (2.5 km).