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Hotel Portonovo Plaza

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Traveller (38)
Room & Suite (155)
Pool & Beach (39)
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Overview
  • Excellent30%
  • Very good44%
  • Average18%
  • Poor6%
  • Terrible2%
Travellers talk about
“rooftop pool”(10 reviews)
“rooms are small”(6 reviews)
“spent one night”(3 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
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Rooms
30 Apr1 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (190)
There are newer reviews for Hotel Portonovo Plaza
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Traveller rating
34
52
23
9
3
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LanguageEnglish
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34
52
23
9
3
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All reviewsrooftop poolrooms are smallspent one nightyogurtwalking distance to the maleconroad noisebreakfast was includeduntil noontwo blocksroom safeper nighttop floorbudget hotelchilaquilesair conditioningwifiley
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51 - 55 of 121 reviews
Reviewed 15 July 2015

The hotel is nice, clean, in the heart of Puerto Vallarta city center, very close to a nice beach, with a small swimming pool and nice terrace on top of the hotel. The breakfast was also nice in the mornings. Rooms are clean and new...More

1  Thank Karenita26
Response from Patricia A, Director of Sales at Hotel Portonovo PlazaResponded 16 July 2015

Dear traveler, we are very saddened to read about the bad attitude of the receptionist spoiling the beginning of your vacation. Management has been informed of it, and we will pay close attention for it is inexcusable to provide such poor costumer service in a...More

Reviewed 7 June 2015

This property is just moments away from the malecon (boardwalk) just as one enters the old town. As such, you're never too far from points of interest: restaurants and bars which line the boardwalk or others up the hill, historical sites such as Our Lady...More

1  Thank theflyinggazelle
Response from Patricia A, Director of Sales at Hotel Portonovo PlazaResponded 8 June 2015

Dear traveler, we loved reading you comment and how much you enjoyed our location, it looks like it allowed you to live the true PV experience. We value the time you took to post and comment so highly on our staff. It was our great...More

Reviewed 31 May 2015

Food was great!! One of the best benefits is being so close to downtown. In my opinion, it was really worth what I paid for. The only things they need to fix is the leaking of water from the shower doors, and the internet seems...More

Thank Jeff M
Response from Patricia A, Director of Sales at Hotel Portonovo PlazaResponded 2 June 2015

Dear traveler, we have submitted your review to Management so we can double check the showers and correct the issue as well as to improve the Internet service. We feel very happy that you had a wonderful time and we can't wait to have you...More

Reviewed 11 May 2015

I booked this hotel due to the review on trip advisor. The hotel had no standard amenities; no safe, no clock, no dresser, no ice machine, or ice of any kind. We had to buy ice and then keep it in the one and only...More

1  Thank dmpruc
Response from Patricia A, Director of Sales at Hotel Portonovo PlazaResponded 18 May 2015

Dear traveler, on TripAdvisor we don't list any of the amenities you mention we don't have, but we apologize if there was anything on the website that might've confused you. The only amenity that we did have listed -and that is temporarily out of service-...More

Reviewed 30 April 2015

We were just here two weeks ago. Had two rooms with two queen beds in each. Rooms were very clean, as were the bathrooms. Bottled water in rooms each day was nice. Hotel staff very pleasant. Small rooftop pool and sitting area. Daily breakfast buffet...More

1  Thank catwmn2xVT
Response from Patricia A, Director of Sales at Hotel Portonovo PlazaResponded 2 May 2015

Thank you very much for such nice and kind review! We very much appreciate you appreciating the concept of the hotel. We are more than happy to know how much you enjoyed staying with us. Please know that it was our very pleasure to have...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free High Speed Internet (WiFi)
Room Service
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Hotel Amenities
Multilingual Staff
Room Service
Free Parking
Meeting Rooms
Business Centre with Internet Access
Concierge
Room amenities
Air Conditioning
Things to do
Pool
Outdoor pool
Restaurant
Fitness Centre with Gym / Workout Room
Details
Price range
US$ 39 - US$ 83 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
US$ 39 - US$ 83 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
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Traveller (38)
Room & Suite (155)
Pool & Beach (39)
Dining (16)
Amenities (9)
Business Centre & Event Rooms (6)
Questions & Answers
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NikkeyD
24 December 2017|
Answer
Response from Patricia A | Property representative |
Dear NikkeyD, yes, the rooftop pool is renovated and fully operating. We wi'll be glad to have you stay with us!
1
Vote
36teacher
2 March 2017|
AnswerShow all 4 answers
Response from Patricia A | Property representative |
Hello! We do provide our guests with pool towels, but we ask our guests to provide us with some form of ID as guarantee, since the towels will lbe removed from the premises (the beach is across the street). Thank you!
1
Vote
yinyangtiger62
28 January 2017|
AnswerShow all 4 answers
Response from Patricia A | Property representative |
Hello! We are a very respectful hotel and we don't discriminate based on sexual preference or on any basis for that matter. We are very hospitable and professional and we treat all guests the same. But please be aware that... More
1
Vote
Room Tips
"Away from the elevators."
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"rooms in the back should be quieter"
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"... upper rooms at the back of hotel less noise"
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"Back of the hotel is much quieter."
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