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Hotel Portonovo Plaza

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Traveller (38)
Room & Suite (155)
Pool & Beach (39)
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Overview
  • Excellent30%
  • Very good44%
  • Average18%
  • Poor6%
  • Terrible2%
Travellers talk about
“rooftop pool”(10 reviews)
“rooms are small”(6 reviews)
“spent one night”(3 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (190)
There are newer reviews for Hotel Portonovo Plaza
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34
52
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3
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34
52
23
9
3
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All reviewsrooftop poolrooms are smallspent one nightyogurtwalking distance to the maleconroad noisebreakfast was includeduntil noontwo blocksroom safeper nighttop floorbudget hotelchilaquilesair conditioningwifiley
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11 - 15 of 121 reviews
Reviewed 21 March 2017 via mobile

Spent one night at the hotel at the beginning of our Mexican trip. First of all, I thought it's location was very good. Just a couple of blocks from the Malecon (the boardwalk). It's on a relatively busy cobblestone street just a block from the...More

1  Thank TheOakvillian
Response from Patricia A, Director of Sales at Hotel Portonovo PlazaResponded 23 March 2017

Thank you very much for taking the time to post a review. We are very happy to read you had a pleasant stay; that the staff was attentive and that the price was right. We sincerely appreciate your feedback and we thank your for staying...More

Reviewed 13 March 2017

I really hate being a bummer with this hotel, but other than the location, I was extremely disappointed. The people who work at the hotel are pleasant enough, and there is always someone cleaning (which is a major plus, and the only reason that I...More

Thank Vivian O
Response from Patricia A, Director of Sales at Hotel Portonovo PlazaResponded 15 March 2017

Thank you for taking the time to post a review. We are glad to know that you enjoyed our location and that the staff was caring and attentive. On the other hand we are very sorry about the noise other guests made and that prevented...More

Reviewed 13 March 2017

What a great find this little hotel was, only four blocks to the Malecon and one block to the beach. Very new and modern and reasonably priced. Rooms are not oversize but still very comfortable. Some have a balcony. I love the fact that they...More

1  Thank disappointedtrave601
Response from Patricia A, Director of Sales at Hotel Portonovo PlazaResponded 15 March 2017

Thank you very much for your review. We are very happy to read you had a pleasant stay, and that you enjoyed our location as much as we enjoyed having you over. Please come back soon, we miss you already!

Reviewed 19 February 2017

GREAT little hotel in a great location! The day staff is excellent-- Ajuliette and Yooina were wonderful. Very clean, but lacking in the amenities that would make it a "5." No refrigerator in room... WiFi was sporadic... bed was hard (we took a mattress topper)......More

1  Thank bigred
Response from Patricia A, Director of Sales at Hotel Portonovo PlazaResponded 21 February 2017

Thank you for your comments. We are happy to know the staff was welcoming and attentive. We are very sorry on the WiFi, sometimes our carrier doesn't provide causing our guests inconveniences but please accept our sincere apologies. Our debs are orthopedic and they are...More

Reviewed 5 February 2017

This is NOT a 4 star hotel! Positives: great location, 2 blocks from beach, nice area with many good restaurants and nice staff. Negatives: absolutely gut-wrenching stench in room and bathroom. We were put in the smallest hotel room I have seen in 20+ countries,...More

1  Thank Janis D
Response from Patricia A, Director of Sales at Hotel Portonovo PlazaResponded 7 February 2017

Thank you for taking the time to post a review. We are very sorry to read that your stay was not pleasant. We apologize on the smell issue, the city pipelines are really old and it is very hard to get The City to replace...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free High Speed Internet (WiFi)
Room Service
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Hotel Amenities
Multilingual Staff
Room Service
Free Parking
Meeting Rooms
Business Centre with Internet Access
Concierge
Room amenities
Air Conditioning
Things to do
Pool
Outdoor pool
Restaurant
Fitness Centre with Gym / Workout Room
Details
Price range
US$ 39 - US$ 84 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
US$ 39 - US$ 84 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
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Traveller (38)
Room & Suite (155)
Pool & Beach (39)
Dining (16)
Amenities (9)
Business Centre & Event Rooms (6)
Questions & Answers
Ask a question
NikkeyD
24 December 2017|
Answer
Response from Patricia A | Property representative |
Dear NikkeyD, yes, the rooftop pool is renovated and fully operating. We wi'll be glad to have you stay with us!
1
Vote
36teacher
2 March 2017|
AnswerShow all 4 answers
Response from Patricia A | Property representative |
Hello! We do provide our guests with pool towels, but we ask our guests to provide us with some form of ID as guarantee, since the towels will lbe removed from the premises (the beach is across the street). Thank you!
1
Vote
yinyangtiger62
28 January 2017|
AnswerShow all 4 answers
Response from Patricia A | Property representative |
Hello! We are a very respectful hotel and we don't discriminate based on sexual preference or on any basis for that matter. We are very hospitable and professional and we treat all guests the same. But please be aware that... More
1
Vote
Room Tips
"Away from the elevators."
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"rooms in the back should be quieter"
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"... upper rooms at the back of hotel less noise"
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"Back of the hotel is much quieter."
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