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1/2/2018 2/2/2018
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    Hotel Portonovo Plaza

    Avenida Mexico # 1125 | Colonia 5 de Diciembre, Puerto Vallarta 48350, Mexico
    Lowest prices for your stay
    1/2/2018 2/2/2018
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    US$ 66
    US$ 66
    US$ 66
    Traveller (38)
    Room & Suite (150)
    Pool & Beach (39)
    • Excellent30%
    • Very good45%
    • Average17%
    • Poor6%
    • Terrible2%
    Travellers talk about
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Non-Smoking Hotel
    Room Service
    Fitness centre
    Business Centre
    Rooftop Terrace
    3.0 Star Hotel
    All hotel details
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    1 Feb2 Feb
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a Review
    JPMiles / Payback Arrow
    JPMiles / Payback Arrow
    Reviews (185)
    Traveller rating
    Traveller type
    Time of year

    1 - 5 of 116 reviews

    Reviewed 2 weeks ago

    We stayed 2 nights waiting for our condo to be ready . Paid $97 Canadian tax included per night. Clean rooms nice staff wifi was somewhat weak and our tv did not work, close to the beach and everything you need.More

    Thank Ghrymm
    Response from Patricia A, Director of Sales at Hotel Portonovo PlazaResponded 1 week ago

    Thank you for your review and feeback. We are happy to read that your overall experience was positive. It was our very pleasure to have you stay with us and we hope you'll give us the opprtunity to acommodate you in the near future. Thank...More

    Reviewed 9 December 2017

    ...a pleasant surprise on arrival for 9 night stay...(the details):remarkably quiet for busy street 1 block from nice public beach...older completely remodeled hotel with very modern look ...nice rooftop pool with full excellent breakfast provided daily..big market and shops, eateries.promanade within walking distance...wifi (very good)..entire...More

    1  Thank 1starpilot
    Response from Patricia A, Director of Sales at Hotel Portonovo PlazaResponded 11 December 2017

    Thank you for taking the time to post a review. We are very happy to know you enjoyed out little great hotel! It was our very pleasure to have you over and we hope to see you soon!

    Reviewed 1 November 2017 via mobile

    This hotel is modern and clean. We have stayed here several times and it has been consistent. Our last vist we had some very loud neighbors ... So sound does travel if you are next to partiers. Beds are firm but medium compared to other...More

    Thank gypsyjus
    Response from Patricia A, Director of Sales at Hotel Portonovo PlazaResponded 3 November 2017

    Thank you very much for taking the time to post a review. We are thrilled that you had a good time with us and that you enjoyed of our amenities and services. We are delighted to have you as a recurring guest; please know that...More

    Reviewed 21 June 2017

    We had a 4 day reservation from 5/28 to 5/31. We had to check out after the 1st night due to an extremely hard bed. I recently had knee surgery and it was painful to sleep on the bed. The two beds in our room...More

    2  Thank Patty P
    Response from Patricia A, Director of Sales at Hotel Portonovo PlazaResponded 2 July 2017

    We are very sorry to read about the bad experience you had with us. We are taking action about the staff costumer service skills so these situations do not repeat themselves. Please accept our apologies for all inconveniences you experienced. Thank you for your feedback,...More

    Reviewed 1 May 2017

    This is a tough review because the folks who work at the Hotel Portonovo Plaza are wonderful, and they wear their heart on the sleeve, BUT, the hotel is minimalist to say the least and from the get-go we didn't like the room. We asked...More

    4  Thank Paulshappy
    Response from Patricia A, Director of Sales at Hotel Portonovo PlazaResponded 14 May 2017

    Thank you for taking the time to post such thorough review. We enjoyed reading it and thank you for the positive things you mentioned we feature (the staff, food and location). We take this opportunity to apologize for all inconveniences you experienced. Our hotel was...More

    Awards & Recognition
    Certificate of Excellence
    • Top amenities
    • Pool
    • Free High Speed Internet ( WiFi )
    • Room Service
    • Free Parking
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Hotel Amenities
    • Multilingual Staff
    • Room Service
    • Free Parking
    • Meeting Rooms
    • Business Centre with Internet Access
    • Concierge
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    • Outdoor pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Price range
    • US$ 41 - US$ 79 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Non-Smoking Rooms
    • Number of rooms
    • 45
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Hotels.com, Travelocity, Hotwire and HotelQuickly so you can book your Hotel Portonovo Plaza reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Jalisco >
    • Puerto Vallarta
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    Traveller (38)
    Room & Suite (150)
    Pool & Beach (39)
    Dining (16)
    Hotel & Grounds (37)
    Business Centre & Event Rooms (6)
    Bathroom (5)
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    Ask a question
    Questions & Answers
    24 December 2017|
    Response from Patricia A | Property representative |
    Dear NikkeyD, yes, the rooftop pool is renovated and fully operating. We wi'll be glad to have you stay with us!
    2 March 2017|
    AnswerShow all 4 answers
    Response from Patricia A | Property representative |
    Hello! We do provide our guests with pool towels, but we ask our guests to provide us with some form of ID as guarantee, since the towels will lbe removed from the premises (the beach is across the street). Thank you!
    28 January 2017|
    AnswerShow all 4 answers
    Response from Patricia A | Property representative |
    Hello! We are a very respectful hotel and we don't discriminate based on sexual preference or on any basis for that matter. We are very hospitable and professional and we treat all guests the same. But please be aware that... More
    Room Tips
    "... upper rooms at the back of hotel less noise"
    Read review
    "Back of the hotel is much quieter."
    Read review
    "Get a room on the backside."
    Read review
    "Get a balcony if you stay here. The Superior room is an inner room and the difference is about $8 a night and..."
    Read review
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