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Casa Velas

1,643 reviews
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Traveller (1762)
Room & Suite (741)
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Overview
  • Excellent87%
  • Very good8%
  • Average3%
  • Poor1%
  • Terrible1%
Travellers talk about
“beach club”(658 reviews)
“plunge pool”(126 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4.5 Star Hotel
All hotel details
Offers from Casa Velas
Offers & Announcements: 🌼 Spring Offer 🌼
Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,643)Write a Review
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All reviewsbeach clubplunge poolgrand class suitesister resortemiliano restaurantshort shuttle ridemain resortour honeymoonboutique hotelvista vallartalobby barhotel poolall inclusive resortan adults only resortaqua barspa servicesthe entire staff
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641 - 645 of 1,426 reviews
Reviewed 23 July 2014

I expected a pretty hotel in a lovely part of Mexico. But what I got at Casa Velas, Puerto Vallarta, was great service, a stunning lobby, a chef who really knows how to cook and prepare photo op meals and all were excellent. Something unexpected...More

Review collected in partnership with this hotel
Thank barbarak25
Response from casavelasmanagement, General Manager at Casa VelasResponded 27 July 2014

Barbara it pleases us immensely that we were able to create a resounding “wow” from you as a result of your May visit with us. The ambience that you enjoyed is exactly what we wish to provide through our friendly and professional service and of...More

Reviewed 21 July 2014

My wife and I enjoy going to adult, all inconclusive resorts. July 2014 had us staying at Casa Velas in Puerto Vallarta, Mexico. Overall I would give the resort 5 Stars ... great rooms, quaint, quiet, swim up pool bar, customer service supreme, great restaurant...More

Thank Rod H
Response from casavelasmanagement, General Manager at Casa VelasResponded 27 July 2014

Thank you Rod for the fine description of your recent stay with us. As experienced adults only travelers your words are doubly satisfying and to be considered “over the top” makes us as a team very proud. As you mentioned Rod we take great strides...More

Reviewed 20 July 2014

This resort was truly amazing and made our celebration very special. All of the employees offered superior service, however there are a few I would like to recognize because they themselves made our trip memorable; Marcos, Jorge, Fredy, Rangel, Benny and Joel. The staff at...More

Thank Lisa B
Response from casavelasmanagement, General Manager at Casa VelasResponded 27 July 2014

Lisa, we couldn't be more pleased that you selected us for your milestone anniversary. To have had the honor to share in your bliss is even more motivating to all the special employees that you so kindly mention. Myself, to have had the good fortune...More

Reviewed 16 July 2014

The hotel by far is the prettiest and nicest hotel I have EVER stayed at in Puerto Vallarta. Excellent service by everyone who works there. I was given a junior suite which I was completely shocked about since I didn't ask for a upgrade, I...More

2  Thank christine p
Response from casavelasmanagement, General Manager at Casa VelasResponded 6 September 2014

Thank you for taking the time in expressing your delight on the property and its service. As a team it pleases us that you consider Casa Velas to be the “prettiest and nicest hotel by far” that you have stayed in here in Puerto Vallarta....More

Reviewed 15 July 2014

The people were friendly and responsive. We had to be moved twice because of problems with our room. The first smelled so badly of mold I was really afraid I would have an asthma attack. The second literally smelled like raw sewage. It was disgusting,...More

1  Thank Kara L
Response from casavelasmanagement, General Manager at Casa VelasResponded 6 September 2014

I am very glad Karla that we could get your vacation on track after the less than impressive welcome that you experienced. And for that I sincerely apologize to you for not having my suites up to their impeccable standards and conditions. We do have...More

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About
Awards & Recognition
Travellers' Choice
2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Room Service
Bar/Lounge
Breakfast included
Spa
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Business Centre with Internet Access
Room Service
Breakfast included
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Refrigerator in room
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Spa
Hot Tub
Golf Course
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$ 362 - US$ 613 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Spa Hotel in Puerto Vallarta
#1 Top resorts Hotel in Puerto Vallarta
#1 On the Beach Hotel in Puerto Vallarta
#1 Luxury Hotel in Puerto Vallarta
#2 Business Hotel in Puerto Vallarta
#2 Romantic Hotel in Puerto Vallarta
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$ 362 - US$ 613 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Spa Hotel in Puerto Vallarta
#1 Top resorts Hotel in Puerto Vallarta
#1 On the Beach Hotel in Puerto Vallarta
#1 Luxury Hotel in Puerto Vallarta
#2 Business Hotel in Puerto Vallarta
#2 Romantic Hotel in Puerto Vallarta
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (1762)
Room & Suite (741)
Pool & Beach (410)
Dining (280)
Amenities (45)
Business Centre & Event Rooms (8)
Family and Play Areas (7)
Questions & Answers
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Cindy H
20 February 2018|
AnswerShow all 4 answers
Response from BobMain | Reviewed this property |
Rest assured picky poo, even if the resort is fully booked, it is peaceful and restful.
0
Votes
Lonny H
27 January 2018|
AnswerShow all 2 answers
Response from gerenciacv | Property representative |
Dear Lonny, Thank you very much for considering Casa Velas Boutique Hotel for your future visit to Sunny Puerto Vallarta. Allow me to inform you that in our base category that is the Master suite, there are no terraces or... More
1
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Google Translation
Betty C
21 January 2018|
AnswerShow all 5 answers
Response from gerenciacv | Property representative |
Dear Betty, Thank you very much for chosing Casa Velas Boutique Hotel for your upcoming visit to sunny Puerto Vallarta. In answer to your question, Yes, in our all inclusive there is a percentage destinated to the... More
0
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Room Tips
"They are all good."
Read review
"The room was fantastic with a splash pool on our patio. The patio was right on the golf course fairway. A..."
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"great room, spacious, great decor, and great service."
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"The small pool on the balcony rooms are not Jacuzzi and are not heated and the room did not have a tub inside..."
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